EXHIBIT 10.11
INTERNET/BUSINESS SITE DEVELOPMENT & HOST
AGREEMENT
This Agreement ("AGREEMENT") is entered into and effective this 12th day of
November, 1997 by and between RE/MAX International, Inc. ("RE/MAX"), a Colorado
corporation with its principal place of business soon to be relocated to ▇▇▇▇
▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ and Online Systems
Services, Inc. ("OSS"), a Colorado corporation with its principal place of
business at ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇.
WHEREAS, RE/MAX is interested in creating for itself and providing to its
affiliates a private site on the World Wide Web ("WWW") for their use in
communicating with RE/MAX and other affiliates and benefiting from an array of
other service capabilities and is desirous of assuring that such site is always
competitive, if not state of the art, and regularly enhanced to take full
advantage of emerging technologies, such site is to be a password protected area
on the WWW using HTML documents, Active Server Pages, Databases, Forums, Chat
Rooms and other features, all combined to present a virtual RE/MAX community
which initially will be referred to as "RE/MAX Mainstreet," and such site will
include, among other functions, security, help desk, billing, and Email and will
be hosted and administered for RE/MAX; and
WHEREAS, OSS is a company with expertise in the design and development of
Internet web pages and their placement on the World Wide Web ("WWW"), a company
that desires to serve the needs of RE/MAX and is capable of developing from its
proprietary OSS FORUMS software and format a custom software product and a
unique, password protected web site on the WWW which meets the needs and
specifications of RE/MAX, is interested in hosting the web site and providing
the other ancillary services required by RE/MAX, and is willing to grant RE/MAX
an industry specific exclusive license respecting the desired customized version
of OS S's proprietary software products to be known herein as the R/M Customized
Software.
NOW THEREFORE, in consideration of the mutual covenants set forth herein,
the parties hereto agree as follows:
1. DEFINITIONS
For purposes of this AGREEMENT and their relationship, the following terms
shall have the meanings assigned to them.
a. "HOST SERVICES": That collection of services specified to be provided
by the entity acting as host of RE/MAX Mainstreet, including without
limitation, services such as security, help desk, billing, Email and
other specified ancillary services commonly or customarily performed
by a site host.
b. "DELIVERABLES": The components of the online services and capabilities
specified for subscribers to RE/MAX Mainstreet, including without
limitation, Host Services, HTML documents, Active Server Pages,
Databases, Forums, Message Conferences, Chat, a Moderated Library and
other services and capabilities specified in this AGREEMENT.
c. "EMBEDDED SOFTWARE": Commercially available, third party software such
as Microsoft SQL Server, Microsoft Internet Information Server,
Microsoft Commerce Server, Internet Explorer 4.0 Browser, VPOS, which
software is not owned by OSS, but is or will be used by OSS in its
solutions to RE/MAX's business web site objectives.
d. "DEVELOPED SOFTWARE": Software developed and owned exclusively by OSS,
including without limitation, that software developed using ASP
Technology for highly flexible, database-driven WWW web sites and that
software developed by OSS to enhance or supplement the OSS FORUMS
Software and/or compliment or integrate the Embedded Software in the
creation of the R/M Customized Software.
e. "`OSS FORUMS' SOFTWARE": An integrated, creatively interfaced
combination of Developed Software and Embedded Software which serves
as OSS's basic suite of virtual community products. The operational
software package from which OSS's response to RE/MAX's RFP was
developed.
f. "R/M CUSTOMIZED SOFTWARE": "OSS FORUMS Software as customized,
enhanced and modified by Developed Software and Embedded Software to
meet the objectives of RE/MAX for "RE/MAX Mainstreet" and which, when
properly interfaced, supported, and integrated, will provide the
Deliverables specified by RE/MAX for "RE/MAX Mainstreet."
g. "RE/MAX MAINSTREET": The RE/MAX highly flexible, functional, scalable,
portable, easy-to-use, database driven business, virtual community web
site which utilizes the R/M Customized Software and which satisfies
all criteria and specifications identified in the RE/MAX RFP and
related meetings between RE/MAX and OSS and contemplated by this
AGREEMENT.
h. "RESIDUAL INFORMATION": Information in non-tangible form, which may be
retained by persons within OSS's organization who have participated in
the development and delivery of the R/M Customized Software anchor the
RE/MAX Mainstreet site.
i. "INDUSTRY EXCLUSIVE LICENSE": An exclusive license within the real
estate industry, for the term of this license and any renewals
thereof, to use the OSS FORUMS Software and the Developed Software in
the bundled product comprising the R/M Customized Software and to use
exclusively the un-bundled customized Developed Software components of
the R/M Customized Software. Under the exclusivity terms, OSS agrees
not to resell or replicate the R/M Customized Software, the bundled
package comprising the R/M Customized Software
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consistent with the specifications set forth in Exhibit A thru F
attached.
f. LINKING AND BRIDGING CAPABILITIES: System flexibility for creating
data entry, transfer, and retrieval and communication links to third
party service and content providers, e.g., CyberHomes, on the WWW
consistent with the specifications set forth in Exhibit E attached.
g. ADMINISTRATIVE CAPABILITIES: An OSS FORUMS administrator interface
which provides for administering and reporting on the subscriber
accounts, structure of the conferences, chat rooms, libraries, content
(text), and other components of RE/MAX Mainstreet and otherwise
consistent with Exhibit F attached. In addition, RE/MAX shall have
file transfer protocol access for upgrading graphics and layout
content for the RE/MAX Mainstreet site.
h. TELEPHONE HELP DESK: On call subscriber help desk and support
capabilities which will provide subscribers the ability to speak to a
technical support agent within (3) minutes of receiving the call.
Support will be available from 6:00 a.m. until 12 midnight, Mountain
time, (7) days a week. In addition, technical support will be
accessible via Email with a response within 24 hours and otherwise
consistent with Exhibit G attached.
i. BILLING CAPABILITIES: Each subscriber will be billed for the
subscription fee on a monthly basis after initial Conference and Email
setup is completed and authorization is performed by RE/MAX. The
subscriber will be billed via an automatic debit to a registered
credit card and OSS is responsible for collecting the monthly fee.
Billing disputes and questions can be answered via the on-line
Telephone Help Desk provided by OSS.
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3. BENCH MARKS TOWARD COMPLETION
To assure regular progress toward the timely completion of all required
software customization and ultimately, the timely availability of RE/MAX
Mainstreet, OSS and RE/MAX shall meet the following "bench marks":
a. On or before November 30, 1997, RE/MAX shall provide to OSS the
initial requirements for all front page and related graphic and
textural content. All text to appear shall be provided in a word
processing format (Microsoft WORD, WordPerfect or ASCII test) via
computer disk or via Email. Art work, logos, and photos to be used in
the site shall be provided in the form of digital files.
b. On or before December 15, 1997, OSS shall demonstrate online the
RE/MAX Mainstreet site, accessible via the agreed upon URL address
"_______________ _______________." Such demonstration need not include
all graphics and/or text content provided or to be provided by RE/MAX,
but such demonstration shall include successful functional performance
of not less than eighty percent (80%) of the OSS FORUMS Software
features checked as "Yes" in OSS's proposal in response to RE/MAX's
RFP.
c. On or before December 19, 1997, RE/MAX shall provide to OSS the final
rendition of all front page and related graphic and textural content
in the formats specified in sub-paragraph "a." above. The parties
hereto agree that RE/MAX is, and will remain, the exclusive owner of
all rights in the graphic and textural material, including but not
limited to its marks, provided by RE/MAX, and the benefit of all use
thereof in RE/MAX Mainstreet shall enure exclusively to RE/MAX.
d. On or before January 10, 1998, OSS shall demonstrate online the RE/MAX
Mainstreet site, including 100% of the OSS FORUMS features checked as
"Yes" in OSS's proposal in response to RE/MAX's RFP and not less than
90% of the additional features to be provided by the R/M Customized
Software together with 100% of the final renditions of all graphic and
textural content provided by RE/MAX.
e. On or before January 15, 1998, OSS shall demonstrate online 100% of
all Host Services and 100% of the features to be provided by the R/M
Customized Software, all in a Pilot program format. Beta testing will
begin.
f. All Deliverables under this AGREEMENT shall be demonstrated by OSS for
acceptance by RE/MAX on or before March 15, 1998 at which time Beta
testing will end and RE/MAX Mainstreet will "go live".
OSS's ability to meet its bench marks is dependent upon receiving certain
information from RE/MAX as defined in the bench marks in Paragraphs 3(a)
and 3(c) above. Should RE/MAX fail to meet either or both of those bench
marks, OSS will make a reasonable effort to adhere to its bench marks,
however, a new bench ▇▇▇▇ schedule which reflects a day for a day slip to
all bench marks will be developed by OSS and become the effective schedule
of bench marks for purposes of this AGREEMENT. It is acknowledged by both
parties that any failure of either party to meet any then effective bench
▇▇▇▇, however justified the reason may be, will necessarily cause the other
party concern and reaction, including the potential for embarrassment. To
compensate for such concern and to provide a proper incentive for not
missing any bench ▇▇▇▇, the parties hereto agree that the final payment
shall be increased by $5,000 for each bench ▇▇▇▇ missed by RE/MAX through
no fault of OSS and decreased by $5,000 for each bench ▇▇▇▇ missed by OSS
through no fault of RE/MAX.
4. SOFTWARE LICENSE
On and subject to the terms and conditions set forth below in this
▇▇▇▇▇▇▇▇▇ ▇, ▇▇▇ hereby grants to RE/MAX a one site industry exclusive
license to use the R/M Customized Software, including all components of the
Developed Software, the Embedded Software and the OSS FORUMS Software that
are included in the R/M Customized Software by OSS.
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a. OSS TO ACQUIRE EMBEDDED SOFTWARE: To the extent Embedded Software is
used in the R/M Customized Software and/or to make RE/MAX Mainstreet
fully operational, OSS shall acquire on behalf of and in the name of
RE/MAX all Embedded Software and shall configure, interface, and/or
modify such Embedded Software and then modify, interface and/or
integrate the same with the Developed Software and the OSS FORUMS
Software to create a complete, fully operational duplicate of the R/M
Customized Software.
b. COPY OF R/M CUSTOMIZED SOFTWARE TO RE/MAX: OSS shall deliver to
RE/MAX, for safe keeping by RE/MAX, a fully operational duplicate of
the R/M Customized Software hereby licensed once it has been
completed, Beta tested, and found to functionally and effectively
provide to subscribers all Deliverables contemplated by this
AGREEMENT.
c. LICENSE COVERS FUTURE ENHANCEMENTS, ETC.: The license right conferred
by this Paragraph 4 shall extend for the initial term and all renewal
terms of this license and shall be deemed to cover all upgrades,
enhancements, modifications, revisions, additions, substitutions, and
replacements of the software created for and/or utilized in the R/M
Customized Software.
d. TERM AND RENEWAL OF LICENSE: This license shall extend for an initial
term of three (3) years and shall automatically renew for consecutive
like terms unless RE/MAX gives notice of its intent not to renew in
writing at least thirty (30) days prior to the expiration of the then
existing term of license.
e. LICENSE SURVIVES THIS AGREEMENT/OSS: This license shall survive
termination of this AGREEMENT and shall be deemed to be separate and
apart from the development, hosting, and other services contemplated
by this AGREEMENT. This license shall survive OSS and be binding on
its successors, assigns, creditors, parent and/or subsidiary
corporations, and any other person or entity coming to have knowledge
of this license. This license shall also survive every transfer of the
Host Service responsibility to any entity other than OSS, provided,
however, the monthly fees shall be paid to the entity identified in
those fee provisions set forth below in this Paragraph 4.
f. SOFTWARE SUPPORT BY OSS: OSS shall fully support the software licensed
for the term of this license and any renewals hereof at the monthly
software maintenance fee specified in sub-paragraph I of this
Paragraph 4, provided, however, that in the event of a transfer of the
Host Service responsibility to an entity other than OSS, which entity
is willing and capable to take over such software support, OSS shall
have the option to continue to provide software support at the cost
specified for the monthly software maintenance fee in sub-paragraph 1
of this Paragraph 4 or, in the alternative, to forego such monthly
software maintenance fee and provide RE/MAX with full documentation
and source codes so that RE/MAX can contract with such third party
for, or provide its own, software support.
g. ESCROW OF DOCUMENTATION AND SOURCE CODES: To assure continuity of
RE/MAX Main-street irrespective of events which may interfere with or
preclude OS S's performance under this license or this AGREEMENT, OSS
agrees to place with a mutually agreeable escrow agent a regularly
updated copy of the R/M Customized Software together with all the
source codes and documentation for that and all software included in
R/M Customized Software, provided, however, the escrow instructions
shall authorize the release of the source codes and documentation to
RE/MAX only in the event RE/MAX presents to the escrow agent
documentation showing the discontinuation of OSS's business operations
or the bankruptcy of OSS or that OSS has failed to maintain the OSS
FORUMS Software and/or any Developed Software built into the R/M
Customized Software. The costs of such escrow shall be borne entirely
by RE/MAX.
h. CONFIDENTIALITY MAINTAINED: In no event shall RE/MAX have the right to
sell, disseminate, or disclose in any way such source codes or
documentation other than is necessary for a contractor to provide
software support/enhancement or to use the source codes or
documentation for any
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purpose other than the maintenance and/or enhancement of the R/M
Customized Software or RE/MAX Mainstreet business site.
i. SALE/TRANSFER OF SOFTWARE BY OSS: Any sale, assignment, or transfer by
OSS of any software or software rights licensed hereunder shall be
made expressly subject to this license and the support obligations
specified herein, provided, however, that in no event shall OSS sell,
assign, or transfer any rights in such software, or the right to
collect monthly fees under this AGREEMENT, to any competitor of RE/MAX
or the parent, subsidiary, agent, or representative of any competitor
of RE/MAX. This provision shall not be construed to preclude or limit
in any way OSS's right to license its Developed Software or its OSS
FORUMS Software or any derivative versions thereof
j. NOT ASSIGNABLE: The license conferred upon RE/MAX by this Paragraph 4
shall not be assignable by RE/MAX without the prior written consent of
OSS, provided, however, that in the event of the reorganization of
RE/MAX such that its satellite communication and Internet
communications are grouped together under a new or existing corporate
affiliate of RE/MAX, RE/MAX shall have the right to assign this
license to such corporate affiliate.
k. ONE TIME PAID UP LICENSE FEE: The one time advance paid up license
fee, i.e., $_____ ($_____ for the license to use the VPOS software and
$_____ for the license to use those components of the OSS FORUMS
Software built into the R/M Customized Software). Such license fee
shall be paid initially as part of the Contract Price specified in
Paragraph 10 hereof and broken out in Paragraph 11 hereof and upon
each renewal for a three year term of this license. Such license fee
shall be deemed to include the cost of all upgrades and enhancements
to the VPOS software and to those components of the OSS FORUMS
Software built into the R/M Customized Software.
l. MONTHLY SOFTWARE MAINTENANCE FEE: The monthly maintenance fee, i.e.,
$________, shall compensate for the continuing maintenance of those
components of the Developed Software and/or the OSS FORUMS Software
built into the R/M Customized Software and for regular upgrades,
enhancements, modifications, and expansions for keeping the site
competitive and state of the art. Such monthly maintenance fee to be
paid to OSS or the entity providing maintenance, upgrade, and
enhancement services for such components of the Developed Software and
OSS FORUMS Software.
m. TERMINATION OF LICENSE: RE/MAX shall have the right to terminate this
license for cause upon thirty (30) days prior written notice in the
event OSS ceases to exist, is acquired by or merges with any other
entity that directly or indirectly competes with RE/MAX or its
affiliates, files bankruptcy or goes into receivership, or becomes
insolvent, fails to meet the minimum performance measures established
or fails to maintain the R/M Customized Software as required herein,
or breaches this AGREEMENT and fails to cure such breach within thirty
(30) days of its receipt of written notice of such breach and demand
for cure.
5. SOFTWARE UPGRADES/ENHANCEMENTS
Consistent with Microsoft's commitment to product enhancements and
upgrades, OSS hereby agrees that included within the software license set
forth above in Paragraph 4 hereof is a commitment for the term of the
license to meet every six (6) months with RE/MAX to discuss possible
relevant upgrades of possible interest for inclusion in the R/M Customized
Software and RE/MAX Mainstreet. As to any enhancements of interest to
RE/MAX, OSS will endeavor to develop a proposal for the inclusion of the
desired upgrades in the R/M Customized Software and RE/MAX Mainstreet.
Enhancements and/or upgrades made by OSS in its OSS FORUMS Software or any
subsequently created custom version thereof shall be made available for
inclusion in the R/M Customized Software and RE/MAX Mainstreet at the
request of and at no expense to RE/MAX. Upgrades and enhancements requested
by RE/MAX that are not otherwise already adapted by OSS to the OSS FORUMS
Software shall be made the subject of a proposal at fair market value to
Re/MAX for inclusion in the R/M Customized Software and such proposal shall
include plans and terms for maintaining such upgrades and enhancements.
OSS's modifications to software shall be accomplished with a minimum of
disruption in Host Services and RE/MAX Mainstreet's online availability.
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Additionally, in the event RE/MAX becomes aware of any software, feature,
enhancement, or of new technology that RE/MAX believes may be advantageous
for RE/MAX Mainstreet. RE/MAX will notify OSS and OSS will endeavor to
develop a proposal at fair market value to RE/MAX for the inclusion of the
same in RE/MAX Mainstreet and such proposal shall include plans and terms
for maintaining such software, feature enhancements or new technology.
RE/MAX shall have the right to seek directly other bids from third parties
and to present the same to OSS. If OSS is unwilling or unable to include
the feature of interest at a cost below or not more than ten percent (10%)
above the best competing proposal, RE/MAX shall have the right to have such
feature built into the R/M Customized Software and RE/MAX Mainstreet by a
third party selected by RE/MAX. OSS agrees to cooperate with such third
party or, in the alternative, to provide such access to its documentation
and source codes as may be necessary to enable such third party to include
such feature in the R/M Customized Software and RE/MAX Mainstreet. The
function of maintaining the R/M Customized Software as modified shall still
be the responsibility of OSS or the assigned party receiving the monthly
maintenance fee and the costs thereof shall still be deemed to be included
in the monthly maintenance fee except where additional costs are approved
as part of the proposal approval process in which case RE/MAX shall bear
such additional costs.
6. LINKS WITH THIRD PARTY SERVICE & CONTEST PROVIDERS
OSS hereby agrees that RE/MAX shall have the right to develop or require
OSS to accommodate data insertion and retrieval links and communication
links on the WWW with third party providers of services and/or content. For
example, RE/MAX shall have the right at any time during the term of this
AGREEMENT, to develop itself, or require OSS to develop, a link between
RE/MAX Mainstreet and the CyberHomes web she, through which link
subscribers to RE/MAX Mainstreet could insert listing information, carry
out searches based upon property characteristics, and retrieve property
listing information, all without leaving the RE/MAX Mainstreet web site.
Should there be costs to OSS involved in satisfying RE/MAX's request for
any such link, it is understood that such costs shall be paid or reimbursed
by RE/MAX, but only to the extent they are reasonable and that such costs
are consistent with estimates, quotes, or proposals submitted to RE/MAX by
OSS in advance. It is further understood that if there is a subscriber fee
or access fee associated with access to any such third party provider,
RE/MAX shall have the right to charge back or recover such fee from the
subscribers actually using such link in the form of a special user fee or
to increase the monthly subscriber fee to reasonably reflect the value of
the link or both. Furthermore, RE/MAX shall have the right to divide any
additional income generated from any such link with the third party
provider, and do so with no duty to account or disclose to OSS the details
of its relationship with such third party provider, and without sharing
with OSS any portion of the additional income.
7. HARDWARE REQUIRED FOR RE/MAX MAINSTREET
RE/MAX hereby agrees to pay upon receipt of the vendor's invoice, as part
of the contract price broken out in Paragraph 11 hereof, the sum of $______
for the acquisition by OSS of the site server (Compaq Proliant 2500R, 128Mb
RAM, 8.6Gb Raid 5 Disk Storage and Tape), the Email Server (Compaq Proliant
850R, 64Mb RAM, 4Gb Disk Storage), and Embedded Software needed for the
development of the R/M Customized Software, development of the Pilot for
RE/MAX Mainstreet, and, ultimately, for use in providing the Deliverable
required by this AGREEMENT at the web site created. It is agreed and
understood that the computer equipment purchased with such $_____ shall be
and remain the property of RE/MAX. Additional hardware required due to the
increase in the subscriber volume over time during the term of this
AGREEMENT shall be purchased by OSS and be and remain the property of OSS,
provided, however, that should this AGREEMENT be terminated or not renewed,
or should the Host Service function be transferred to an entity other than
OSS, RE/MAX shall have the right to acquire such additional computer
hardware from OSS at the then used, depreciated value. In the event that
additional hardware is needed as a result of a change in the requirements
as specified by RE/MAX, RE/MAX agrees to pay for such additional hardware
and such hardware shall be and remain the property of RE/MAX. RE/MAX shall
have the right to direct the shipment of any hardware owned initially or
acquired by it to its headquarters or to the business location of any third
party that may be selected to assume responsibility for providing the Host
Services required for RE/MAX Mainstreet.
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8. HOST SERVICES FOR RE/MAX MAINSTREET
OSS hereby agrees to host RE/MAX Mainstreet and to provide all services
contemplated by the role of community web site host and all services of an
administrative or ancillary nature, including without limitation, security,
help desk, subscriber billing, and billing administration, online credit
card validation and/or charge authorizations, monthly, or, if required,
more frequent, ongoing, maintenance of the foregoing functions as well as
the basic functions of the RE/MAX Mainstreet web site, all consistent with
the specifications set forth in Exhibit H attached hereto.
9. TRANSFER OF HOST SERVICES
RE/MAX reserves the right to move RE/MAX Mainstreet to a new hosting entity
and to use its copy of the R/M Customized Software if necessary to continue
RE/MAX Mainstreet in any of the following circumstances:
a. A failure on the part of OSS for any reason to fulfill its Host
Services obligations under this AGREEMENT;
b. Any failure or disruption in the business of OSS due to any bankruptcy
filing by or on behalf of OSS or any other event which threatens the
ability of OSS to continue to perform its obligations under this
AGREEMENT;
c. Any change in ownership of OSS or any transfer of control of OSS to
any entity or organization which competes directly or indirectly with
RE/MAX or its affiliates;
e. The disruption of access by subscribers to RE/MAX Mainstreet which
persists for more than three working days or any repeated disruptions
of duration greater than four (4) hours in such access, any three (3)
of which occur within any sixty (60) day period; and
f. Reports to RE/MAX from 1.0% of subscribers or fifty (50) subscribers,
which ever is greater, to the effect they cannot get online or they
have difficulty getting access to RE/MAX Mainstreet, that chat rooms
are not available, Email is not functioning, security has been
breached, access to the Help Desk at RE/MAX Mainstreet is difficult,
or any other similar type of problem which continues to be reported to
RE/MAX thirty (30) days after OSS has been notified in writing of such
problem.
The transfer of the Host Services function to a new entity shall not
relieve OSS of its other obligations under this AGREEMENT or the software
license set forth herein, nor shall it affect the monthly software
maintenance fee to OSS so long as OSS continues to provide software
support, enhancements, and upgrades as required by this AGREEMENT. In the
event, however, that OSS is placed in receivership under any bankruptcy
order, the obligations of RE/MAX to continue to pay a monthly maintenance
fee shall be modified automatically to allow RE/MAX to properly compensate
the third party who will be substituting for OSS in the providing of
software support.
In the event of a transfer of the Host Services function to a new entity,
all monthly subscription fees paid following the effective date of such a
transfer shall be paid to the new entity assuming responsibility for such
Host Services, and no portion of any such monthly subscription fees shall
be due OSS. OSS hereby agrees to cooperate in the orderly transfer of Host
Services to any third party selected by RE/MAX toward the goal of
minimizing, if not avoiding entirely, disruptions in RE/MAX Mainstreet
accessibility and performance.
10. CONTRACT PRICE
Pricing for development of the R/M Customized Software and the RE/MAX
Mainstreet site together with Hosting, Maintenance, Help Desk, and the
software license set forth herein is specified in Exhibit I attached
hereto, provided, however, that the final payment (and thus the actual
contract price) may be
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adjusted up or down to reflect the amounts to be added or deducted for
failures to meet the bench marks, all as set forth in Paragraph 3 hereof
11. PAYMENT TERMS
Payment terms for hardware costs and the development of the R/M Customized
Software and the RE/MAX Mainstreet site, i.e., $_________ are as follows:
$ upon execution of this AGREEMENT
$ for computer hardware within ten (10) days of the date of receipt
of the vendor's invoice and after execution of this AGREEMENT.
$ one time per term paid up license fee for use of the VPOS
Software, and
$ one time per term paid up license fee for use of the components
of the OSS FORUMS Software built into the R/M Customized
Software, both such paid up license fees payable upon execution
of this AGREEMENT.
Balance As adjusted for any failure by either party to meet any of its
bench marks, upon acceptance by RE/MAX of all Deliverables
specified under this AGREEMENT.
OSS shall be paid for Host Services via the Internet based, credit card
payment system, which is provided within the R/M Customized Software. Each
such subscriber payment will be made in the first month that Host Services
are provided and monthly thereafter. Monthly subscription fee shall be
collected by OSS as part of its Host Services, provided, however, that if
in the aggregate the monthly subscription fees due for any month, i.e.,
$7.00 x #of subscribers, is less than $10,500, OSS shall invoice RE/MAX for
the difference, minus any rebate that may be due to RE/MAX, and such
difference shall be paid by RE/MAX to OSS within fifteen (15) days of the
end of the month in which such difference was invoiced. If the aggregate of
subscription fees due OSS is greater than $10,500 and if RE/MAX is due a
rebate under the schedule set forth in Exhibit I attached hereto, such
rebate shall be paid by OSS to RE/MAX within fifteen (15) days of the end
of the month for which such subscription fees were due, i.e., RE/MAX's
obligation to subsidize monthly subscription fees or enjoy a rebate shall
be determined by subscription fee collections. In any case, whether payment
is due from or to RE/MAX, OSS agrees to provide with its invoice or
remittance a monthly report, listing the names and OSS account numbers for
all subscribers, indicating which are current and which are delinquent,
with totals supporting the calculation of amounts due. RE/MAX reserves the
right to adjust the format of this report from time-to-time as it may
reasonably need such information for other programs, marketing efforts,
etc.
12. SUBSCRIBERS & SUBSCRIBER FEES
RE/MAX reserves the right to determine who is and who is not entitled to
access to RE/MAX Mainstreet and to modify and update the listings of those
in either or both categories. Initially, it is the intent of RE/MAX to
grant access privilege and subscriber rights to all individuals in good
standing with RE/MAX, who are affiliated with RE/MAX's independently owned
and operated offices as sales associates, broker associates, broker owners,
and office managers in addition to the directors, officers, and employees
of RE/MAX itself and the RE/MAX Regional Operations. The privilege of
access is linked to continuing affiliation with the RE/MAX organization,
which in turn is linked annually to the prompt payment of dues to RE/MAX.
OSS agrees to honor the directions of RE/MAX as to those entitled to
access, and further agrees to terminate access for anyone who ceases for
any reason to be affiliated with a RE/MAX office and/or fails to pay when
due his or her annual dues to RE/MAX. Initially, the access of such persons
to RE/MAX Mainstreet shall be suspended with a message posted to the
individual that his or her access is "denied" because records indicate they
are no longer in good standing with RE/MAX International, Inc. If good
standing is reestablished, their subscription shall be reinstated and
access restored without any penalty or re-connection fee. If their good
standing is not restored, OSS shall cancel their subscriber AGREEMENT,
their access password, and effectuate a permanent "Lock Out" from access to
the web site.
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RE/MAX will periodically provide OSS with a computer readable list of
individuals who have ceased to be affiliates in good standing of RE/MAX so
that OSS can implement this provision.
The monthly subscriber fee for access to RE/MAX Mainstreet shall be
determined exclusively by RE/MAX, and RE/MAX shall have the right during
the initial and any renewal term of this AGREEMENT to add to or change the
monthly subscriber fee. RE/MAX agrees to publish on RE/MAX Mainstreet a
notice of monthly subscriber fee changes at least sixty (60) days before
the effective date of such change. Initially, the monthly subscriber fee
shall be $___ and such fees shall be divided between RE/MAX and OSS in
accordance with the gradient schedule set forth in Exhibit I attached
hereto. If and as subscriber fees are added to or changed, the additional
revenues generated shall go entirely to RE/MAX for reimbursement of
development costs of RE/MAX Mainstreet, reimbursement of the monthly
license fee, and to provide RE/MAX with a royalty for use of its name and
marks in connection with the RE/MAX Mainstreet web site. OSS agrees that
access to RE/MAX Mainstreet by the directors, officers, and employees of
RE/MAX and of the headquarters staff of RE/MAX Regional Operations shall be
by free subscriber agreements, i.e., a regular subscriber agreement will be
required, an access name and password will be assigned, but no monthly
subscriber fee will be charged or accepted by OSS. To facilitate
implementation of this subscriber fee waiver provision, RE/MAX will provide
OSS with a directory and/or periodically updated list of the individuals
who will be entitled to this status.
13. OWNERSHIP OF OSS INTELLECTUAL PROPERTY
Except for the rights under the license herein granted to RE/MAX and
otherwise specifically addressed in this AGREEMENT, it is hereby
acknowledged and agreed to by OSS and RE/MAX that all rights of any nature
whatsoever in and to the Developed Software, the OSS FORUMS Software and
the R/M Customized Software, excluding in all cases Embedded Software, are
retained by OSS.
14. OWNERSHIP OF OSS PROPRIETARY TECHNOLOGY
OSS shall own all worldwide rights, title, and interest in and to the
Developed Software, including copyright right, and also in and to any
software tools, specifications, ideas, concepts, know-how, processes, and
techniques used by OSS in performing the services covered by this AGREEMENT
(collectively "Proprietary Technology"), including all Intellectual
Property rights therein. Nothing in this AGREEMENT or otherwise shall be
deemed to prohibit or limit in any way OSS's right to use the Proprietary
Technology (as defined herein) or Residual Information, in whole or in
part, to develop and market any software that is the same in any or all
respects as the Developed Software, or to develop other software products
or applications for OSS customers, provided, however, that OSS agrees not
to sell, resell or license to any third party the R/M Customized Software,
or any similarly customized version of its OSS FORUMS Software, in its
entirety or any of the customized components created with funds paid by
RE/MAX under this AGREEMENT without the written consent of and reasonable
compensation to RE/MAX. The reasonable compensation demanded by RE/MAX for
its consent shall not exceed the Contract-Price set forth in Paragraph 10
hereof and RE/MAX shall not unreasonably withhold its consent for any
reason, provided, however, that RE/MAX shall not be deemed to be
unreasonable for withholding its consent absolutely to any proposed sale or
license of such software to any franchising or real estate competitor of
RE/MAX or to any entity which in turn is likely to make the same available
to any such competitor. For purposes of this AGREEMENT, the term
"competitor" shall be deemed to include the parent, owner, subsidiary,
trustee or controlling entity over any direct franchising or real estate
competitor of RE/MAX.
15. RE/MAX ACKNOWLEDGMENT
RE/MAX hereby acknowledges that the Documentation and Source Codes for the
R/M Customized Software may contain trade secrets and confidential
information of OSS and that providing the R/M Customized Software, in whole
or in part, to any unauthorized third parties would be harmful to the
interests of OSS. RE/MAX agrees, therefore, to use reasonable efforts to
supervise, manage and control the R/M Customized Software, and to safeguard
all copies of the same licensed under this AGREEMENT using the same degree
of care that RE/MAX uses to safeguard its own proprietary materials. RE/MAX
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agrees that, except to the extent expressly authorized in this AGREEMENT or
the license contained herein, it will not sub-license, re-sell, or
otherwise authorize any other party to possess or obtain the R/M Customized
Software.
16. RE/MAX OWNERSHIP OF DATA, CONTENT & SUBSCRIBER INFORMATION
RE/MAX shall own all worldwide rights, title, and interest in and to its
name and logos and all other components of graphical and textural content
used in, or in connection with, the promotion of RE/MAX Mainstreet and
RE/MAX shall own all rights, title, and interest in the name "RE/MAX
Mainstreet" and in the URL address selected for the site. All use of the
RE/▇▇▇ ▇▇▇▇▇ in connection with the web site shall enure exclusively to the
benefit of RE/MAX. RE/MAX shall also own exclusively all data entered by
subscribers and/or by RE/MAX or third parties and OSS shall periodically
create back-up tapes of such data and provide a copy of each such back-up
tape to RE/MAX for its safekeeping. RE/MAX shall also own exclusively all
subscriber data, including without limitation, subscriber name, address,
telephone number, FAX number, credit card numbers and expiration dates, and
all other data collected or developed in reference to subscribers
individually or collectively as a subscriber base. In no event shall OSS
disclose, sell, market, use, distribute, or provide to any third party or
governmental agency any form of name, address, phone number, user name,
Email address or other listing, either physically or electronically, or
provide any form of online solicitation rights or opportunities to any
third party or governmental agency. OSS itself shall not solicit or
communicate directly with the subscriber base for RE/MAX Mainstreet, except
with the prior written consent of RE/MAX to the subject matter and content
of such communication, and such prior written authority shall be required
of RE/MAX for each proposed communication. the overall objective being to
minimize the volume of unwanted solicitations over RE/MAX Mainstreet. OSS
and RE/MAX shall develop a guideline for responding to requests by
subscribers, for global Email messages to all or large groupings of
subscribers, and OSS shall follow such guideline. OSS shall periodically
provide RE/MAX with a back-up tape setting forth all subscriber information
on file for safekeeping by RE/MAX.
17. OSS ACKNOWLEDGMENT
OSS hereby acknowledges that RE/MAX's venture into the area of WWW web site
development for its affiliates is a matter of trade secret competitive
business plans and strategy which, upon completion in confidence, will give
RE/MAX and its affiliates a competitive advantage over other entities and
organizations that compete directly or indirectly with RE/MAX or its
affiliates and that RE/MAX estimates that such competitive advantage will
extend for a period of at least eighteen (18) months. OSS further
acknowledges that the name "Mainstreet" for a real estate industry related
web site is unique to RE/MAX and that the database, subscriber information,
and content of RE/MAX Mainstreet may contain trade secrets, confidential
information, and/or highly sensitive data. OSS acknowledges and understands
that RE/MAX and/or its subscriber base will be irreparably damaged if such
information or its business plans to develop a WWW web site for its
affiliates were disclosed, sold, or otherwise distributed or made public.
OSS acknowledges that RE/MAX is the exclusive owner of such business plans
and such data, content, and information and OSS agrees not to disclose such
business plans or strategy or such data, content and information and not to
challenge the validity of any ▇▇▇▇ owned by RE/MAX, or RE/MAX claim to
ownership to the site name, "RE/MAX Mainstreet," or of the URL address for
the site. OSS agrees, therefore, to use its best efforts to protect and
secure such business plans and strategy and such data, content, and
subscriber information from third parties and to incorporate into the R/M
Customized Software such security measures as it deems reasonable and
appropriate to protect the RE/MAX Mainstreet web site from unauthorized
use, access, or invasion by third parties. OSS hereby agrees that the terms
of this AGREEMENT and any knowledge of RE/MAX's business plans and strategy
and its intentions, relationships, uses, designs, content, drawings,
partnerships or strategy concerning the application of the R/M Customized
Software and/or the OSS FORUMS Software and the Developed Software and the
terms of its REP leading to this AGREEMENT with OSS, third party products,
membership service goals or other information or technology are to remain
confidential and will not be disclosed to , discussed with or shared with
any third party for any reason whatsoever or in any way publicized. No
information shall be released or made public or disclosed by OSS regarding
this AGREEMENT or the purposes of the
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relationship created between OSS and RE/MAX until and unless RE/MAX
approves in advance and in writing the content and circulation thereof.
18. DESIGN CHANGES
Changes to the specifications for the R/M Customized Software or for the
RE/MAX Mainstreet site or Deliverables requested by RE/▇▇▇ ▇▇▇ affect
pricing or completion schedules or both. Any requested design changes will
be priced on an individual basis, and the specifications and pricing for
such changes accepted by RE/MAX will be added to this AGREEMENT as an
addendum. Design changes not withstanding, all elements of this AGREEMENT,
including pricing, will remain in effect. The parties hereto agree that
RE/MAX shall have the exclusive right, without consultation with or notice
to OSS, at any time and from time-to-time to modify the structural,
graphical, and textural content and appearance of RE/MAX Mainstreet and/or
to change the name of the web site to something other than RE/MAX
Mainstreet. OSS agrees to provide RE/MAX with access codes and information
sufficient to enable RE/MAX to effectuate such changes via online
modifications, invisible to OSS or subscribers. Changes effectuated by
RE/MAX of the foregoing type shall not be deemed to be "Design Changes"
such as would concern OSS or result in any charges or proposals for change
by or from OSS.
19. COMPLETION SCHEDULE & DELAYS
The pricing under this AGREEMENT was developed in part based on certain
work flow assumptions consistent with the schedule in the OSS proposal in
response to RE/MAX's RFP and the bench marks set forth in Paragraph 3
hereof. OSS agrees to provide the necessary resources and to apply those
resources to the development of the RE/MAX Mainstreet site pursuant to the
Schedule agreed upon. In the event that the work flow at OSS is disrupted
for thirty (30) days or more due to delays caused by RE/MAX for any reason,
including the scheduled delivery of RE/MAX content, RE/MAX will be invoiced
for project restart charges of 10% of the total value of the web site
development portion of the contract. If, due to RE/MAX's delay in providing
its graphical or textural content, and as a result, the project's scheduled
completion date is extended beyond May 1, 1998, then the web site
development portion of the price will then become due and payable in full,
in advance of completion of the development and other OSS responsibilities
under this AGREEMENT.
20. LIMITATIONS ON LIABILITY
OSS makes no direct or implied guarantee regarding the response or business
which will be generated from the RE/MAX Mainstreet site nor will RE/MAX
attempt to hold OSS responsible for any economic or legal liabilities which
may result from the presence or distribution of the material contained in
the RE/MAX Mainstreet web site, provided, however, that OSS will work with
RE/MAX in developing guidelines for subscriber uses and message content,
and OSS, as Host Services provider, shall exercise its best efforts to
assure compliance by subscribers with such guidelines and terminate any
subscriber who refuses or fails repeatedly to honor such guidelines. To
this end, the parties hereto agree that the subscriber agreement shall
include both the obligation to honor guidelines established, and from time-
to-time amended, for RE/MAX Mainstreet. Such subscriber agreement will also
expressly recite the right to terminate RE/MAX Mainstreet access privileges
for failure to honor such guidelines.
Neither OSS nor anyone else who has been or will be involved in the
creation, production, or delivery of the RE/MAX Mainstreet web site shall
be liable for any direct, indirect, consequential or incidental damages
(including damages for loss of business profits, business interruption,
loss of business information and the like) arising out of the use or
inability to use RE/MAX Mainstreet even if OSS has been advised of the
possibility of such damages.
21. RE/MAX INDEMNIFICATION OF OSS
RE/MAX hereby acknowledges that OSS employees, agents, and officers have
assumed no liability or responsibility for the content generated by RE/MAX,
subscribers to RE/MAX Mainstreet or others and supplied to OSS for mounting
on OSS's servers for Password Protected access via the Internet and World
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Wide Web (WWW). RE/MAX agrees to indemnify, save, and hold harmless OSS and
its directors, officers, employees, and agents from and against any and all
claims arising out of RE/MAX's publication of content on RE/MAX Mainstreet
and to pay reasonable attorney fees incurred in the defense of any such
claim, provided, however, that RE/MAX's obligation hereunder for liability
and defense costs together shall be limited strictly by the amount for
which such claim could have been settled. This indemnification shall
include any and all claims of copyright infringement, slander, or libel,
but excludes any claim to the effect that the Developed Software, the R/M
Software or RE/MAX Mainstreet as such, infringe any copyrights or other
rights of third parties. This AGREEMENT does not create or imply and shall
not be construed to create or imply an agency relationship between OSS and
RE/MAX. OSS agrees under these terms to provide the specific development
and Host Services described in this AGREEMENT.
22. OSS INDEMNIFICATION OF RE/MAX
OSS hereby acknowledges that neither RE/MAX nor any of its directors,
officers, employees, or agents have assumed any liability whatsoever for
the conduct, actions, or performance of OSS under this AGREEMENT, or for
OSS's performance of Host Services hereunder. OSS hereby agrees to
indemnify, save, and hold harmless RE/MAX and its directors, officers,
employees, and agents from and against any and all claims whatsoever,
including without limitation, claims arising out of the software or
software development efforts or undertakings of OSS, and claims to the
effect that any software used in the R/M Customized Software infringes the
copyrights of any third party or that OSS wrongfully obtained, is not
entitled to use, or is not the rightful owner of the Developed Software,
OSS FORUMS Software, R/M Customized Software, Residual Information,
Intellectual Property, Proprietary Technology and/or trade secrets, and
confidential information as those terms are defined herein, and claims
relating in any way to OSS relationships with any employee or independent
contractor working on the development of the RE/MAX Mainstreet web site or
involved at any level in providing Host Services under this AGREEMENT. OSS
further agrees to pay reasonable attorney fees incurred by RE/MAX in the
defense of any such claim, provided, however, that OS S's obligation
hereunder for liability and defense costs together shall be limited
strictly by the amount for which such claim could have been settled. OSS
does not warrant the license or the reliability of work conducted by any
third party.
23. OSS WARRANTIES
OSS hereby warrants that its Developed Software, its OSS FORUMS Software
and its other claimed proprietary tools and residual information were
originally developed by OSS or rightfully and lawfully acquired, and that
OSS has the rights therein to enter into this AGREEMENT, to enter into and
license the R/M Customized Software in accordance with the license
contained herein, to provide the Deliverables contemplated, and perform the
Host Services agreed to, and that in doing so, OSS will not be violating
the rights of privacy, the copyrights or any other rights of any third
party and that its performance of its obligations hereunder will not place
it in breach of any other contract or commitment.
24. SECURITY MEASURES & PASSWORD ACCESS
Access to RE/MAX Mainstreet shall be restricted to individuals affiliated
in good standing with RE/MAX International, Inc. and who have executed and
returned a current form subscriber agreement. Each such individual shall
have a unique user name and a confidential password. Such names and
passwords will be assigned in accordance with the procedure outlined in
Exhibit J attached hereto. Access to RE/MAX Mainstreet will require the use
of industry standard encrypted and secure communication protocols for those
portions of the subscriber's access, file transfers, messaging, or other
activities which contain content which is deemed to be sensitive by RE/MAX
and, more specifically, those involving the transfers of billing, credit
card or other sensitive data and information exchange. On site system
security will be provided by hardware, protocol, and Windows-NT based
security consistent with specifications set forth on Exhibit J attached
beret..
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25. DATA & CONTENT BACK-UP
As an added safeguard against the possible loss or destruction by fire or
other means of the R/M Customized Software and other components of the
RE/MAX Mainstreet web site, OSS shall provide to RE/MAX, in addition to the
back-up copy of the R/M Customized Software required by the license
included herein, a monthly copy of all application software, content,
subscriber identity data, subscriber payment history information with
billing address, subscriber Email address and password information, and
operating software residing on the servers allocated to providing access to
RE/MAX Mainstreet. Such back-up copy shall be maintained by RE/MAX for the
benefit of itself and OSS should the software and web site become corrupted
or inoperable for any reason.
26. MINIMUM PERFORMANCE STANDARDS
In the performance of its obligations under this AGREEMENT, OSS shall
demonstrate to RE/MAX that access to RE/MAX Mainstreet will satisfy the
minimum performance standards of simultaneous use by 10, 25, 50, 75, and
100 concurrent users performing a mixture of chat, library downloads, and
messaging without any significant (i.e., less than 10%) degradation of
response time.
27. TERM AND TERMINATION
The initial term of this AGREEMENT is three years from the effective date
of this AGREEMENT. This AGREEMENT may be renewed on the same terms and
conditions set forth herein for up to two consecutive like terms.
Thereafter, RE/MAX shall have the right to renew the relationship hereby
created with OSS, but to do so subject to negotiated mutually agreeable
adjustments in OSS minimum share of monthly subscriber fees to reflect
circumstances then existing. RE/▇▇▇ ▇▇▇ terminate this AGREEMENT on any
annual anniversary of the effective date hereof in the event the service
does not generate subscription fees sufficient to cover the monthly minimum
guaranteed to OSS as specified in Addendum A. RE/▇▇▇ ▇▇▇ terminate this
AGREEMENT at any time in the event OSS fails to meet or satisfy the Minimum
Performance Standards established by Paragraph 26 hereof. Either party may
terminate this contract in the event that the other party breaches this
AGREEMENT provided that the breach has not been cured, notwithstanding that
the non-breaching party has given the breaching party written notice of the
alleged breach and thirty (30) days to cure. This AGREEMENT will
automatically renew for successive three (3) year terms, commencing at the
conclusion of the initial three (3) year term, unless written notice of
intent not to renew is provided by RE/MAX to OSS or by OSS to RE/MAX at
least ninety (90) days prior to the expiration of the then current term.
This Paragraph 27 shall be deemed to be separate and apart from the license
agreement included in Paragraph 4 of this AGREEMENT which itself is
renewable and terminable, but on the terms specified in Paragraph 4 hereof.
28. MOST FAVORED NATIONS CLAUSE
OSS hereby agrees that the terms of this AGREEMENT and the license set
forth in Paragraph 4 hereof, are at least as favorable as the similar terms
of similar development agreements, license arrangements, and Host Service
contracts. In the event OSS hereafter enters into any contract of a similar
nature that includes additional benefits and/or more favorable terms than
the benefits and terms of this AGREEMENT and/or the license contained
herein, OSS agrees to amend this AGREEMENT and/or such license, as the case
may be, to include such additional benefits and/or more favorable terms.
29. NOT ASSIGNABLE
This AGREEMENT is uniquely between OSS and RE/MAX and is based in large
measure on the trust, confidence, mutual respect, and unique attributes of
the parties. This AGREEMENT shall not be assignable by either party without
the express written consent of the other, and such written consent may be
withheld for any reason whatsoever. Notwithstanding the foregoing, RE/MAX
shall have the right to assign this AGREEMENT to any new corporation formed
or any existing corporation to oversee, own and/or manage RE/MAX Mainstreet
so long as the same group of individuals who own a majority of shares in
RE/MAX also control such new or existing corporation.
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30. CHOICE OF LAW
This AGREEMENT shall be construed and interpreted in accordance with the
laws of the state of Colorado and of the United States of America.
31. INCORPORATION BY REFERENCE
Exhibits A through K attached to this AGREEMENT are hereby incorporated
herein by reference.
32. ARBITRATION
IN THE EVENT OF ANY DISPUTE BETWEEN THE PARTIES HERETO REGARDING DUTIES OR
RESPONSIBILITIES UNDER THIS AGREEMENT, OR ANY OTHER CLAIM BY ONE PARTY
AGAINST THE OTHER ARISING OUT OF THEIR RELATIONSHIP UNDER THIS AGREEMENT,
OR THEIR PERFORMANCE OF ANY DUTY OR OBLIGATION RELATING TO THIS AGREEMENT,
OR ITS SUBJECT MATTER, OR THE RE/MAX MAINSTREET WEB SITE, SUCH DISPUTE
SHALL BE SUBMITTED TO BINDING ARBITRATION IN ACCORDANCE WITH THE FEDERAL
ARBITRATION ACT AM! SHALL BE ARBITRATED BY THE AMERICAN ARBITRATION
ASSOCIATION IN ACCORDANCE WITH ITS RULES AND PROCEDURES FOR COMMERCIAL
ARBITRATION.
33. NO WAIVER
Any failure by either party hereto to enforce at any time any term or
condition of this AGREEMENT shall not be considered a waiver of that
party's right thereafter to enforce that same term or condition or any
other term or condition of this AGREEMENT.
34. ENTIRE AGREEMENT
This AGREEMENT constitutes the entire agreement between RE/MAX and OSS
regarding the subject matter hereof, and this AGREEMENT may not be amended,
altered, or changed except
35. HEADINGS
The headings used in this AGREEMENT are used solely for convenience and are
not an aid in the interpretation of this AGREEMENT or a limitation to the
application of any term or condition hereof.
IN WITNESS WHEREOF, RE/MAX INTERNATIONAL, INC. AND ONLINE SYSTEMS SERVICES, INC.
HAVE EXECUTED THIS AGREEMENT.
ONLINE SYSTEM SERVICES, INC. RE/MAX INTERNATIONAL, INC.
/s/ /s/
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By By
___________________________________ _______________________________________
Title Title
___________________________________ _______________________________________
Date Date
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