WORK ORDER FOR MAINFRAME COMPUTER SERVICES

EXHIBIT 10.41A

 

 

WORK ORDER FOR MAINFRAME COMPUTER SERVICES

THIS WORK ORDER FOR MAINFRAME COMPUTER SERVICES (“Work Order”) is made and entered into this 15th day of December, 2008 (the “Effective Date”) by and between Infocrossing, LLC a Delaware limited liability company (“Infocrossing”) and CSG Systems, Inc. (“CSG” or “Customer”). This Work Order is subject to and governed by the Master Computer Services Agreement between the parties dated December 4, 2008 (“Agreement”). Capitalized terms used but not otherwise defined in this Work Order shall have the meaning set forth in the Agreement.

 

 

ARTICLE 1

DEFINITIONS

 

1.1	“**** ******* ******* *** (****)” ***** *** **** ******* ******* *** ******* ** *** ** ************ *** *** ********, ** ******** ** ******* *, ******** ****** *** ************ ******.

 

1.2	“CSG Client” means a client of CSG.

 

1.3	“CSG Locations” means CSG’s facilities listed on Schedule VI, attached hereto and incorporated herein.

 

1.4	“CSG Provided Software” means the software provided by CSG as identified on Schedule II, attached hereto and incorporated herein.

 

1.5	“Discovery” is the process where Infocrossing gathers operational details of CSG’s environment in order for Infocrossing to provide the Services.

 

1.6	“Gigabyte” or “GB” means 1000 megabytes (“MB”).

 

1.7	“Infocrossing Center” means Infocrossing’s facilities where equipment is located as listed on Schedule VI, attached hereto and incorporated herein.

 

1.8	“Infocrossing Provided Disaster Recovery Services” means the disaster recovery services provided to CSG as identified on Schedule VII, attached hereto and incorporated herein.

 

1.9	“Infocrossing Provided Hardware” means the computer hardware and telecommunications devices listed on Schedule III.

 

1.10	“Infocrossing Provided Software” means the software provided by Infocrossing as identified on Schedule I, attached hereto and incorporated herein.

 

1.11	“Performance Standards” means the performance standards and specifications specified in Exhibit B attached hereto and incorporated herein.

 

1.12

“Processing Year” means each twelve (12) month period commencing on the Migration Date and each anniversary thereof. In the event that the Migration Date occurs on a day other than the first day of a month, the final Processing Year will be increased by the number of days necessary to cause the Term to conclude on the last day of the month.

 

1.13	“Services” means the services to be provided by Infocrossing using onshore resources and unless otherwise stated will be provided on a 24x7 basis as set forth on Exhibit A, attached hereto and incorporated herein.

 

1.14

“System” means the mainframe computer system operating in a parallel sysplex system environment, including but not limited to the processor complex, operating system, DASD, Tape and Infocrossing Provided Software located at the Infocrossing Center pursuant to which Infocrossing shall provide the Services.

 

1.15	“Term” means the term of this Work Order commencing on the Effective Date and extending for a term of the later of (a) five (5) Processing Years thereafter, or (b) the expiration of the Open Systems Work Order entered into by the parties concurrently with this Work Order

 

1.16	“Migration Date” as defined in a Work Order, means the date both parties mutually agree that the migration has been completed. Such agreement may be confirmed via electronic mail or as otherwise permitted pursuant to Section 10.6 of the Agreement

 

1.17	“Migration Plan” means the detailed document outlining the tasks, timelines, responsibilities, dependencies, milestones, and procedures for transitioning the services from CSG’s current service provider to Infocrossing.

 

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ARTICLE II

SERVICES

Commencing on the Migration Date, Infocrossing shall provide CSG with the Services. Infocrossing shall perform the Services in accordance with the Performance Standards. Infocrossing shall provide the Services through the System which shall be linked by telecommunications facilities provided by CSG to the CSG Locations.

ARTICLE III

TERM

 

1.1	Term. This Work Order shall be effective for the Term, unless earlier terminated as provided in the Agreement.

 

1.2

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#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		1		Infocrossing Confidential

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ARTICLE IV

FEES

 

4.1	Fees. *** ****** ** *** ************ *** ********* ***, *** **** ******* ******* *** *** *** ********** *** (** **********) *** ***** ** ******* *, ******** ****** *** ************ ******.

 

4.2

Payment Terms. All fees under this Work Order shall be due and payable by CSG to Infocrossing in accordance with Article 5 of the Agreement. ** *** ***** *** ********* **** ****** ***** **** **, **** (*** “********* ********* ****”) *** *** ******, ***** **** ***** ****** ********** ** *** ********** ** ************, **** *** ***** *********** ******** ******* ** *** **** ******* ******* *** ** **** **** *** **** ***** ********** ****** *** **** ** ********** **** *** ***** *** ***** ******. ****** *** ******* ********* ***** ** *******, *** ********* ********* **** ***** ** *** ********* **** *** ******** ** **** **** *****.

 

4.3	Annual Fee Adjustments. *** **** ******* ******* *** *** ********** *** ***** ** ******** **** **** ** *** *********** ** *** ********* **** ** ******** ** ******* *.

 

4.4

Material Change in CSG Business. ** *** ***** ******** *********** * ******** *** ********* ********* ** *** *** ******** ************ ** * ****** ** ****** (*) *** **** ** ********* ** ******** ******** ** * ********; ** (*) * ********* ** * ******* ** *** ********: ** (*) * *** ********* ** **** ** *** ******* ** ***** ******, **** **** ********’* *******, *** ******* ***** ** ********* ** **** ***** ********* *********** ** **** ******* ** *** ** **** **** ***** ** ******* *** ********** ********* ** ************’* ***** ********** **** **** ******* ** ********’* ******** ************ ******* ** (*), (*) *** (*) ** ********* ******, ******** **** ** **** **** **** ******* ** * ****** ** * *** ********* ** ********* ** ********** (*) ****** ** ********** *** ********** **** ** **** *** ** ******.

ARTICLE V

ENTIRE AGREEMENT

The Agreement, this Work Order, Exhibits, Schedules, and other executed Work Orders constitute the entire agreement between Infocrossing and CSG respecting the subject matter hereof, superseding all previous communications and negotiations, whether written or oral. No modification of this Work Order shall be binding unless it is in writing and executed by an authorized representative of CSG and Infocrossing. Without limiting the generality of the foregoing, no terms set forth on any purchase order or like document shall modify, supplement or otherwise amend the terms set forth in this Work Order, and any such terms shall have no force or effect.

 

 

IN WITNESS WHEREOF, the parties have caused their authorized representative to execute this Work Order in duplicate as of the day and year first above written.

 

INFOCROSSING, LLC						CSG System, Inc
By:		/s/    ▇▇▇▇▇ ▇. ▇▇▇▇▇				By:		/s/    ▇▇▇▇▇ ▇. ▇▇▇▇▇
Name:		▇▇▇▇▇ ▇▇▇▇▇				Name:		▇▇▇▇▇ ▇. ▇▇▇▇▇
Title:		SVP Sales				Title:		President & CEO
Date:		12-24-2009				Date:		12-19-2008

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		2		Infocrossing Confidential

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EXHIBIT A

DESCRIPTION OF SERVICES

The Services are described below. The Services are included in the **** ******* ******* *** unless otherwise stated.

 

1.

MIGRATION SERVICES

 

a.

Discovery

Infocrossing shall provide CSG a questionnaire (which will not include questions previously issued during due diligence) concerning the Services, which the CSG shall promptly and accurately complete and return to Infocrossing (in all cases 2 business days before the Infocrossing team arrives on-site for Discovery). Infocrossing shall deliver the questionnaire to CSG at least ***** (*) ***** ***** to the first on-site Discovery meeting. CSG shall provide Infocrossing with access to CSG’s facilities and any Customer Provided Hardware as necessary to conduct Discovery. During the discovery process, CSG shall provide Infocrossing with appropriate subject matter experts for the Services in scope. If Infocrossing finds there are additional service requirements beyond this Work Order during Discovery, Infocrossing shall present these requirements to CSG within a commercially reasonable time after completion of Discovery (the associated impact time, resources, and costs to the overall Migration Plan, as described below), and the parties may agree to add such services to this Work Order by amendment.

 

b.

Infrastructure Migration Planning Services

Infocrossing is responsible for the planning, management, and leadership activities relating to the migration as outlined in Table 1 below. Infocrossing is also responsible for directing and managing all Infocrossing assigned and allocated resources.

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CSG is responsible for providing guidance to Infocrossing for Infocrossing to develop a migration schedule and a comprehensive work breakdown structure. CSG is responsible for the ultimate approval of the schedule, dates/times for major milestones related to ***’ ********* ****** ******** as well as the execution of the tasks documented within the work breakdown structure.

The following table identifies the roles and responsibilities associated with Migration Planning for both Infocrossing and CSG.

 

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		3		Infocrossing Confidential

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c.

Migration Team Organization

Infocrossing and CSG shall jointly create a migration team organization that consists of the roles listed in the table below:

 

Role		Responsibilities
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#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		4		Infocrossing Confidential

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Role		Responsibilities
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#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		5		Infocrossing Confidential

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Role		Responsibilities
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d.

Infrastructure Migration Management and Governance

Infocrossing shall be responsible for management of the Infocrossing assigned resources, providing progress reports to CSG and escalating issues to CSG for resolution.

CSG shall be the primary sponsor of the migration and will have ultimate approval authority and execution of CSG’s migration activities.

The following table identifies the roles and responsibilities associated with migration management and governance for both Infocrossing and CSG.

 

Table 2. Migration Management and Governance Roles and Responsibilities (* * *******, * * ****, * * *******)
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****** *** ************** ********* ****		*		*
******* ****** ******* ** *** ******* ** ********* **** ************.		*		*,*
****** *** **** ********** ****		*		*
****** *** ******* ******* ****		*		*
Manage the Communications Plan
*** ******** **************		*		*
*** ******** ***-**** **************		*		*
****** **********		*		*

 

e.

Procurement Services

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#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		6		Infocrossing Confidential

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The following table identifies the roles and responsibilities associated with Procurement Services for both Infocrossing and CSG.

 

Table 3. Procurement Services Roles and Responsibilities (* * *******, * * ****, * * *******)
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********* ******** ******** ************ **** ***** ***** ******		*		*
Network Circuits
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f.

Migration Execution

Infocrossing is responsible for the successful planning and execution of the overall migration as specified in the Migration Plan.

The following table identifies the roles and responsibilities associated with migration execution for both Infocrossing and CSG.

 

Table 4. Migration Execution Roles and Responsibilities * * *******, * * ****, * *= *******)
**** ***********		************		***
CSG Location Migration Activities
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*******, *******, *** ****** *** **** *********** *******		*		*
******* *******, ***********, *** ***** ******* ** **** ** *** ********* ** ********** ***** *** ************** ** ************ ******		*		*
Infocrossing Location Migration Activities
******* ********* ********* *********** ** ************ ******** ********		*
******* **** **** ****** ***** **** ************ ******** ******** ******* ** *** ************ ******		*

 

g.

********* *******

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h.

Migration Testing Services

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#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		7		Infocrossing Confidential

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The following table identifies the roles and responsibilities associated with migration testing services for both Infocrossing and CSG.

 

Table 5. Migration Testing Services Roles and Responsibilities (* * *******, * * ****, * * *******)
**** ***********		************		***
Systems Testing
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********* ************ *********** ******* (*.*. ****** *** ********* ************ ******** ** ********)				*
******** *** **** ********** *******				*
**** **/**-** ********* *** **** ********** ********* ********** (** ****** ****** *** ********* ** *** ****** *** ********* *** **** ****)				*

 

i.

Incident Management Tools Integration

 

i.

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2.

HOSTING SERVICES

The hosting services described below will be provided by Infocrossing commencing on the Migration Date for the duration of the Term.

 

a.

Facilities Management Services

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The following table identifies the roles and responsibilities associated with Facilities Management Services for both Infocrossing and CSG.

 

Table 6. Facilities Management Services Roles and Responsibilities (* *********, * * ****, * * *******)
**** ***********		************		***
Facilities Management
******* ******** ***** *****, *******, ***** *** *** ******** ******** ** ************ ******		*
********* ******** ****** ** *** ******** *** ********* ** ************ ******		*		*, *
****** **** ******** *** ******** ******* ********** ******** *** ****** ******** ************ ******* ** *** ******** ******** ** *** ***** *** ******* *** **** ******** ** * ****** ******* ******** **** *** ** ******** *** **** ** ***.		*
******* *** ******** ******** ********* (*.*., ************** ** ***** ********, ***** *********) ** ** ** ********** **** *** *********** *.		*		*
******* *** ******** ******** ********* (*.*., ************** ** ***** ********, ***** *********) ** ********** **** *** ******’* ******** ******** *** *********.		*		*
***** ****** ** ******** *** ********* ** * ******* *****. *** ********* ****** ** ********* ******* *:**** *** *:**** ***** **** ****** ******* ****** *** **** ******* ************ ****** ** ** ******** ******.		*
****** **** *** ************ ****** ******** ******** ******* *** **** ** ******* *****.		*
******* ****** ***-** ***** *** ******* “***********” ***** ****** ** ***. ** *** ***** *** ****** ** “*********” ** ******** “********” ********, ******* *** ****** ***** **** *********** ******* *** ********* ** *** ** ********** **** *** *********.		*

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		8		Infocrossing Confidential

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Facilities Management Services Assumptions:

 

1.

** ** *** ********* **** ** **** **** *****, ************ ****** ******* **** *** ***** *** ***** **** ******* **** ****** **** *** ****** ********* ******** ** ***** ** ** ******* *, **** *** **** *** **** ******* **** ** **********.

 

2.

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3.

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3.

OPERATIONS SUPPORT FOR THE MAINFRAME SYSTEMS AT THE INFOCROSSING CENTER

 

*)

********** *******

*** ***** ******* *** ********** *** *** ********* *** ********** ***** ****. ************ ***** ******* *** ********** *** ************ ********* *** ********** ***** ****. ************ ***** ** *********** *** *** ********** ** ***** **** ** ****** ** *** *** ************. ************ ***** ** *********** *** *** *****-***** ***** ******* ******** ************* *** *** ** ******** ******** ********. ***’* ********* ***** **** **** ** *** **** ******** ** ********* ***** ** ********* ** *** ************ ******. *** *** ********* *** ************** ** *** ** *** ***** **** *** * *** ********** ******** *******. *** **** *** ***** **** ***** *** ********* ** ****** * *** ********* ** ** ***’* *****. ************ ***** ******** ******** *** **** ***** ******** ********* ** ***’* *** ********** ***** ** *********. ************ ******** *** ***** ** ******* *** ******** *** ****** ********** ** ***** **** ***** ******** *** **** *** ***** ******** ** ***.

 

*)

****** **********

***** **********, ********, ***** ********, ********* ** *********** **********, *** *** ***** ******* ****** ********** **** ****** *** ************** ** ***. *** ******** **** ****** ** ***’* *********. ** *** ******** ********** ********* **********, ************ ***** ****** *** ************ ** ***** ** ***** ***** ********** ** ****** ** ***. *** **** ** **** ***** ***** ******** *** *** ****** ************ ** *** ********** ** ********* ****** ******* *** ************** ** ***.

 

*)

**** *******

************ ***** ******* **** ********** *********, ********* ******, *********, **-**** *******, ***-**** ********, *** *** ************/******* ** ***** **/**** ***** *******. ************ ***** ***** ***** ** * *******-**********, ********** ******* ***********. *** ***** ******* ************ **** ******* ************ *** **** ******** *** *** ******* *******. *** ****** ** ********* **** *** ****** ************ ** *** ************** ** * **** ******** *******, ** *** ********* ** *** **** ************, *** ** *** ******** *********** ** ***-******** ******** *** ******* **** ***’* *******.

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		9		Infocrossing Confidential

---

 

*)

**** *******

************ ***** ******* *** ********** **** ******* **********, ********* *** ********** *** ************ ** ********* ********, **** ***********, *** ***** ******** *****. *** ***** ******* *** ***-********** **** ******* **********, ********* *** ********** *** ************ ** ********* ********, **** ***********, *** ***** ******** *****. ************ ***** ****** ********** *** ***-********** ****** ****** ******* ****** (****) **** ***** ** ********** **** ******** ************ *** ***********. ************ ***** **** ********* ********** ******* **** ********** *** ********. *** ****** **** *** ******** *** ***** *********** **** ******* ** *** ****** ********** ********, *** ****** ************ ** *** **** ** ****.

 

*)

**********

*** ***** ********* *** ********** ** *** **** *** **** ***** *** **-**** ********** ********. ************ ***** ********** *** ************** ** ***’* ********** *** *** ******** ******** *********.

 

*)

**-**** *******/********

************ ***** ******* *** ******* *** ******* *** ******** ** **-**** ********** ********* ** *** ********* ** ***. ************ ***** ****** *** ** *********** ******* ** ******** ** **-**** ********** ********.

 

*)

****** *** ********* ********

************ ***** ** *********** *** **********, ***********, *** ************* ****** ** ********* ***** ********. *** ******* ************** *** *** *********** ***** ********.

 

*)

*** **********

************ ***** ******* ********** ***** **** ********* **** * *** ********** ******** *******. ************ ***** ******* *** ******** ******** ** *** ***** ********** ******** *** **** ****** ** ********** ** *** ******** *************. *** ***** ****** **** ************* ** ********* ** ************ *** *** **** ********* ** *** ********** ********** ******** *******. *** *** ************ ***** ***** ** *** ****** ********** ********** ** *** ***** ********** ********** *** ************.

 

*)

*** ****** *** ********

************ ********* **** ******* *** ****** *** ******** ********** *** ******** ** ***, *** ************ *** *** ****** *** ********, *** ************ ** *** ** ******** *** ************. *** ****** ** ****, ** ** *********** ******, *** ********* ***, ******* *** ********** ******* (**** ** ******** **-****, **-*****, ******, *** *************, *********** ** *********** *** ** **** ********, ***.) ** *** ** ********** ********* ** ************ ** ******** *** ********** ** **** ****** ** ***** ***** *********** ********.

 

**)

******* **** *******

 

*)

******* **** *******

*** ************ ******* **** (*** “******* ****”) ****** ** * **** * ******* ***** ** ******* *** ***’* ** ********* *** *** *******. *** ******* ******* ********** ************-******* ******* **** ** ****** ******* *** ******* ****. *** ****** ********** *** ******** ** *** ********* *** ********** ** ************ ** *** ********** ** *** ***** ** *** ******* ****.

 

*)

****** ** ********** *** ******* ****

*** *** ******* *** ******* **** ****** ** *********, *** ********* ** ** *****. *** ********* ******, *** *** ***** ******* *** ********* ** ******* ****** ** *** ******* **** **** ** ******** ** *** ** ************.

 

*)

******** ********** ***** ***********

*** ***** ** *********** *** *** *********** ** *** ******** ********** *****. ************ ***** ** *********** *** *** *********** *** ************ ******** ********** *****. **** **** ** ****, *** *** ************ ***, ** *******, **** ********** ******** *** ************* ** **** *****’* ****** ********** *****. *** *** ************ ***** **** ******** ** ********* *** ******** *** ******** ************ *** ************ ***** *************. *** *** ************ ***** ******* ******* ******** ** ********* ***** *************, ** ******* *** ********** *********** *****. *** *** ************ **** ***** ** ******* ** *** ***** ***** ** *** *********** *********.

 

*)

*** ************

** *** ******** ************ ********** ****** ******** ** *** ********, ************ **** ****** *** ******* ***’* ********* ******* ****** (***) ********** *** ****. ***** *** ******** ** ********* ******* ********* **** **** **** ******* *** *** ** *** ** ****** **** *** ********* *********** ** ************’* ********** ********** ****** ** *******, ********* ***** ******* *** ***** *********, ** **** *** ************ *** ** ** ********* *******.

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		10		Infocrossing Confidential

---

 

*)

******** ******

******** ****** *** ******* ****** *** *** ******** ***** ** ** ********** ********** ** *** ******** *** ******** *** ***** ** ***’* ******* ********** *** ****** ********** *********.

******** ****** *** ******* ****** *** *** ******** *** ******* ** *******:

******** *:

*** ** ***’* ****** ** ****** ** ****** ***’* ******* *** ** ********, ******** ** ******* ******** ** ***** ** * **** ** ******** ************* **** ******** *** ****** **** ********** *******, ********* **** ** ********* **********.

******** *:

*** ** ***’* ****** ** **** ** ****** ***’* *******, *** ** ************ * ******* **** ** ******** ************* *** ** ******** ** ******* ******** *** *** ** ********** **** ******.

******** *:

*** ** ***’* ****** ** **** ** ****** ***’* *******, *** ** ************ * **** ** ***-******** ************* *** *** ** ********** **** ******.

******** */*:

*** ** ***’* ****** *** ** ************* ******* ** ********* ** * ******* ****** ********** *** ******* ****** ************* ** ** ************ ** ******** *************.

The following table identifies the roles and responsibilities associated with Operating Support for the Mainframe Services at the Infocrossing Center for both Infocrossing and CSG.

 

Table 7. Operations Roles and Responsibilities (* * *******, ** ****, * * *******)
**** ***********		************		***
Operations
********** (******* **** ******* ********, ******* ****** ***********, ******* *** *******, ******* ***** ******, ******* ***** ********** *** ****** *** ** *************/********, ******* *** **********, ***-**** *******. ******* *** ******** ** *********. ******* *************. ******* ****** ***** ******* *********. ******* ******** **** **************.) (*********** *** ********** ** ********* ** ***)		*		*/*
Hardware
******** (***********, ************, ******* ********, ******* ******* ***********; ********** ************/******* ** ******** ********* ** ******* *** ********* ******; ******** ******** ************* *************; ********* ** *** ******** *** *************. ****** *** ******** *** ***** ***** ***** ******* *** **** ****** *** **** ******* * **** *********. )		*		*/*
Storage Management
******* ********** (******* *** ******* ******* ***********, **** **********; ****** *** ********** ****** ****** ******* *******; ********* **** *** *** ****** *********; *** *** ******** ****** ****** ******* ******** **********; ******** *********** ****** ****** ******* *********; ******** ***** ************ ********* ** *** *********; ****** ******* ** ****** ****** ******* ********** *** ********** ********; ******* **** ********* **********; ******* **** ********** ******* ********* *** ********** ****. ******** ***** *** ******** *** ******** *****. ******* **-**** ******* *** *** ******* ******. ******* ******* ******* ** ***** ** **-***** ********* *** ******.)		*		*

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		11		Infocrossing Confidential

---

 

Administration
******* ** *** ******** *** ******** ****** ** ******** ** *** *********		*		*/*
Tape Services
**** ******** (********** *** *****; *******, ***** *** ******* **** ***** *** **** ********: ******* ******* ** *** **** ********** ******; ******* **** ***** *********** *** **** ***** ** ******** ******: ******** **** ******* ** ****** ******** ******* ******* *** *********; ******* **** **** ******** *** ***; ******* ******* ** *** ** **** ***** ***** - ******).		*		*/*
Back-up and Recovery Services
****-** *** ******** ********, ******* ***-**** *******, ******** ****** *****, ******* **** ****** *** ********; ******* ******* *******; ******* **** *** ********* **** ******). ****: *** ******** * ******** ***** (******** **** ******* *** *** ****** *** ******* ** ****** *****) *** *********** ****.		*		*
Problem Management
******* ********** (******, ***** ******* *** ****** ********** ******** ****** *** ********* ********* ****** ******* **********. ******** *** ********** ******* ****** *** ************’* ***** ******* ** ********. ******** ******* ****** *** ******* ********* *********. ***** *** **** ***** ******** *** ****** ** **** ****** ********)		*		*/*
Physical Security
******** ******** (*** ********** ***** ************’* *******, ******* *** ******** ******** ********* *.*., ************** ** ***** ********, ***** *********) ** ********** **** *** *********** **.. ***** ****** ** ******** *** ********* ** ** ** ****** *****. ****** ******** ******* *** **** ** ******* *****, ********** *** ********* **** ******** ********, ***** ****** *** ********/************* ********** ********* *** ********* ** *** ************ ** *** **********		*		*/*
Application Software
*********** ******** (***-*****) ******** ********** (****** ******* ******** **** * ******* ************, ******* *** ******** ****/******* ****** ******** ** ********** ** *** *********** **. ****** *** **** ******* *** ******** **********, ***** ******* ********* *** **** ************* *** *********** *****).		*		*
Application Minitoring
*********** ********** (******* *********** *********** *** ******** *********** ******. ****** ** ******** ***********/******* ******/ ***********/********. ********* **/** ******* ** *******/********** *********** ********).		*		*
Operations Automation
********** ********** (***** **********, ******** ********** ********** ********, ******* ********* ******** ****** ********** *********** **** ***** ******** ******** ** ******* **********, ******** ***** ****).		*		*
Change Management
****** ********** (******* ******** ****** ********** **** *******; ******* ******** ******* ** ******* ********* ******** **** *** ******* *** ****** ** ******’* ****** ********** ****).		*		*

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		12		Infocrossing Confidential

---

 

4.

TECHNICAL SUPPORT FOR THE MAINFRAME SYSTEM AT THE INFOCROSSING CENTER

 

1)

Questions

************ ********* **** ** ********* ** *** ************ ****** *** ************ ** ** ****** ***’* ********* ** ** **-****** *****, ** ********** ********* ** ***. **** ***** *** ********, *** ********* ****** ** ***’* ** ***** ***** **** ** ****** ** *** ** ********** ******** *** ************* ** ************’ ***-**-****** ********. ************ ***** ***** ****** ** ******** ** ******** ** *** *** ******** ***** ** ****** *********. *** ***** ****** ***** ****** ******** ** ** ********** *** ** **** **** *** *** ****** ****** *** *** ***** ****** *** ****** ** ****** ********.

 

2)

General Support

 

*)

******** ************

 

(*)

************ ***** *******, ****, ********, *** ******* ********* ******* *** *** ********* ****** *** ***** ***** ********* ****** ******** ******** ****** ** ******** * *** ******** **. ************ ***** ****** *** ** *********** ****** ******** *********** ****** *** ****** *** ************ ** *** ******** *** **** ********. ** *** ******* ** ***** ************ ** ******* ** ********* ****** ******* **** ********* ** ************ ** ***** ** ******* *** ***** ** **** ********* *********, **** ********** **** *** ** **** ** *** ** ************. ************ ***** ********* ********** *** ********* *** ******** ** **** ********* ****** ******** ********. *** *** ************ ***** ******** ***** ** *** ************ *** ********** ** ******** ******** *** ******** ***********. ************ ***** **** **** ************* *** ************ *** *** *** ********** *** ************** ***** ******** ******** *** *********** ** *** ******. *** ***** **** **** ************* ************’* **** *********** *** ************ ***** ******** ******** *** ******** *********** ** *** ******* *********** *** *** ****** ************.

 

(*)

*** ***** ** *********** *** *******, ***********, *** ********* ******* ** ***********-******* ******** ********. ************ ***** ******* ********* ******** *** *** ************, ***********, *** ******* ** *** ******** ********. *** ***** ****** *** ********** *** ********* ******** *** ************ * *** *********** ****** ** **********. ************ ***** ******* ********* ******* *** *** ********** ************** ** **** ********, *** **** ******** ** ******* ********* ******* ***** ** *** ************* ******** ** ***. ************ ** *** *********** *** ********** ** ********** ************* ******** ** ***.

 

(*)

************ ***** *** ** *********** ** ****** *** *** *****, ******, **** ** ****** ** *** ****** ********* **** *** ***** ***** ******** ***** ** *** **** **** ** **** **** ********* ** ** *** ********* ** ********** ** *** ******** ** ****** ** **** ********. *** ******* *** **** ********** **** ******* ** *** **** ******** ** *** ******.

 

*)

********

******** ******** ********(*) ** ********* ** *** ***’* ********** ******** ***** ** ********* **** ** ********** ** *** ************ ******. ************ ***** ******* ******** ************** ** *** *** ************ *******.

 

*)

***’* ****** *********** ***********

************ ***** ******* ************ ******** ******** *** ********** *********** ********** ** ********* ******* **** ******** ******** **** ***’* ****** *********** ***********.

 

3)

Online Support

 

*)

******** ****** ********** *** ******* ****** ******

***’* ******** ****** *********(*) *** ******* ****** *****(*) **** ****** ********* ****** ************ ********** ************* ** ******* ****** ************ ***/** ***********. *** ***** ** ******** ** ******* *** **** ******* ** *** ****** *********(*) ** ****** *****(*) ***** ** ************ ****** *** *******. ************ ***** **** ********* *** ********* *******, *** ******* ********* ******** ** *** ** ********* **** **** ** ****.

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		13		Infocrossing Confidential

---

 

*)

*** **-**** *******

************ ***** *******, ********, *** ******* ********* ******* *** *** ** ***’* **-**** *******.

 

*)

***’* ************, ***** *** ********

************ ***** ******* *********** *** ***’* ************, *****, *** ******** ** *** ********* ** ***.

 

4)

Database Support

** ******** ******* ** ******** ** **** **** *****.

 

5)

SAS Code Execution and Maintenance

 

*)

******** *** ******* ********* *** ***********

************ ***** ******* *** ******** *** ******-*** ******** *** ******* **** ** *** ** ** *** ********* **** ** **** **** *****. **** ******* ** ***, ************ ***** **** ********** ************* ** *** ******** *** *******.

 

*)

*** *** ****** ***********

*** *** ******* *********** ** *** *** **** ** ******* ** ********** **** *** ********** ******* ******* *** ***** ** ******* * – ********** ********.

The following table identifies the roles and responsibilities associated with Technical Support for the Mainframe Services at the Infocrossing Center for both Infocrossing and CSG.

 

Table 8. Technical Support Roles and Responsibilities* (* * *******, * * ****, * * *******)
**** ***********		************		***
Technical Support
********* ******* (** *******, *********** ******, ***. ********** *******, ******* **-**** ****** ******** , *******/******/******** ****** ********, ***********, ******* *** ******** ** ************ *** *** ******** ********, ******* ********* ****** *** *******, ******* ***/*** ***** ******* **********, ******* ** ******* *******/******/************, ******* ****** ***********)		*		*/*
Capacity Planning
******** ******** (******* ***, ******** ******** ************, ******* * ****** ******** ******, ******* *********** ************. *** **** ******* ****, ****, *** **** ****** *********. *** ********** *********, ****** *** ************ ********** ****** **** ************.)		*		*
CICS
**** -********** ******* ************, *************, ******, ***********, **********, *********, ******* **********, ******** *** *******, ****** *** ********* **** *********/******** ********, ******** ** ******* ********** *** **** **** ******** **********, *********** ******, ********* ** *********** ********, ***************, *** ******** ** *************.		*		*/*

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		14		Infocrossing Confidential

---

 

Performance
*********** (********** ******** ** ******* *** ******** *********** ** ****** ***** ** ******* ******* ******; ******* ****** *********** ******; ******* ****** *********** *********; ****** ** ******* ***** ***********)		*		*
*** **** ****** ************ ***** ** * ******** ****** ** ******** ********** ** * ******** ******** ** ********** ***** ****** ** *********** *** ***** * ****** ** ******* ***********				*
************ ** ********** ****** *** **** * ******** ******** ** ********** ***** ****** * ****** ** ******* *********** ** ********** ********.		*
*** ** ******* *** **** **** ** ****** ******* *******				*
************ ** **** ********* *** **** ** ********** ********* ** ***		*		*
************ ** ***** ******** *** **** ** ********** ********* ** ***		*		*/*
System Software
****** ******** (****/*******/******* ******* ******** *** ******* ******** ********* ********; ******* ******* ******** *** ******* ******** ******* **********; ******* ******** ******* *** ********* ********; ******* ***********; ******* *** ******* ********* ********; **** ********* ********, ************ **** *********** ********** *** *** *****; ******* ********* ****** *************; ******* ******* **********; ******* ** ***********, ******* **-**** *******, ******** ********** ** *********** ********).		*		*
System Level Security
****** ***** ******** (******* * ****** *********** ******** *********, ********** *** ** ******** **********, ********** ******** ********; ******* ****** ** **** *** *** ********* **** *********; ******** *** ******* *********** ***; ********* ********** *** ********* *********; ***** ********* ********* ** *********** **********; ******-** **** ***-***** ** ******* **-************** ********)		*		*

 

5.	Service Windows

******* ******* *** *********** ** ******** *** ****** ** ********. ******* ******* *** **** ********* ** *** *********** ******** *** *** ***********. ***** *********** ******* **** ** *** *** **** *** ******** *********** ** *** ************ ******, ************ ******** ********, *** ******* ******* ********** ****** *** ************ ****** **** ******** ****. **** *********** ****** **** ** **** (*) ***** ** ********. *** ******* **** ***** ** ****** ** *** ********** ******** ******* **** (***) ****** ** *** ****** *** ****. *** ***** ****** **** ***** ** *** ****** ****** ** *******. *** *********** ******* **** ***** ** **:** ******* ****. ************ ***** ******* *** ** ******* *********** ******** *** **** *** ******** ******* ** ******** ************ *** ********** *******. *** ********* ******* ** **** ******* ****** ******** ***** ** **** ** ***** ****** (**) **** ** *******. ************ ***** ****** *** ** ***** ****** (**) **** ** ******* ** *** ***** ** ******* *** ** *** ******* ******* ****** *****.

Annual Maintenance Schedule

************ *** *** ***** ******* ******* ** ****** *********** ******** *** *** ******** ******** **** *** **** **** ** *** ****. ************ *** *** ***** ** ******** **** ****** *********** ******** ** **** *** *** ** ********** ** *** ******* ** ***** **** *** ***. **** ****** ****** ******** **** ******* *** *********:

 

1.

****** (**) ****** ****** ******* **** * ******* ******** ** *.* *****

 

2.

**** (*) ******** ****** ******* **** * ******* ******** ** * *****

*** *** ************ ***** ******** ***** ** *** ** ****** **** ******** ** ********.

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		15		Infocrossing Confidential

---

 

6.	Service Management and Governance

Infocrossing shall assign a Client Engagement Manager (CEM) who will be responsible for the overall relationship with CSG and CSG shall assign a corresponding manager who will be responsible for the overall relationship with Infocrossing.

Infocrossing shall assign a Service Delivery Manager (SDM) who will be responsible for managing the day to day delivery of the Services and CSG shall assign a corresponding manager who will be the primary point of contact to the SDM.

The following table identifies the roles and responsibilities associated with CEM, SDM, and the corresponding CSG assigned management roles:

 

Table 14. Service Management Roles and Responsibilities (* * *******, * * ****, * * *******)
**** ***********		************		***
******* **** ****** ** ******** ********* ** ********* ***’* ***** ********** **** ** ************’* **** ********				*
*** ***** ****** *** ******* ***-**-*** ******/******** ******* ** ************ ******** ********		*
*** ***** ******* ***** *** ****** ********** ******* ** ************ ******** ******** ********* ****** **********		*
*** ***** ****** *** ******* ******* ********** ********** *** ********* **** ** ***** ********** ** ************ *** ** *** ******** ** **** ************** ** ******** ** *** *******		*
*** ***** ******** / ******* *** ****-*** ** *** ******* ******* ********* ***** ** **** ** ******* *** *******, *** ** ******** ** *** *******		*		*
*** ***** **** *** ******** ** ******** ********* *******, *** *******, ** ****** **** *** *** **** **** * ***** ****** ** * ****** **** **** **** **********		*
*** ***** ** *********** *** ******** **** *** ********* *** ******** *** ********** ********** *** ********* **** ** ********** **** ***’* ************* ** *** ************ ******** ****** *******. ***** *** ******** **** ******* *** **** *** ** ******* ** *** *********:   •        * ****** ***** ************ ********* ******* **** ** ******** ** ***.   •        *** ********** ** ************’* ****** ******** *****   •        ****** ** ************’* **** ******* *** ****-********** *****   •        ********* ** ********** * ******* ********** **** ********* ********* ********** *********   •        *** ******** ****** ** *********** ** ************’* ********* ******** ***** *** ****** ********* *** ************ ***********   •        *** ********* ********** ** ** ******* ** *****’* ****** ****** ***** *****		*
** ** ****** *****, *** ***** ** *********** *** ********* ************* ** *** ** ** ************ **** ********* **** ************ ** ** ********** **** *** **** ******* ******** ****** ** *** ***		*
*** ***** **** **** *** ** ******* ******* **** **** *** ******** ********** **** *********** ******* *********** ************		*

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

		16		Infocrossing Confidential

---

 

*** ***** **** **** *** ** ********** * ****** ******* *** ******** *** *********** *******		*
*** ***** **** **** *** ** ******* ******** *********** *** ***** ******** ** * ******* ***** ** ****** *** ******** *********** ********* ********** **** ** ************		*
*** ***** **** **** *** ** ****** *********, *********, **********, *** ******* ********* *** *******		*
*** ***** **** **** *** ** ********** *** ******* ** *******, ** ***’* **** ******, *********** ************ ** ********* *** ****** *** ** *** **** *******. ****** ********* ******, *** ******* ** *** **** ******* **** ** *** ******* ******.		*
*** ***** ******* *** ***, ** *** ***** ***********, ** ******* *** *** ************ ** ***’* ************** ** *** ****** **********				*
*** ***** **** **** *** ** ****** ************ – ********** ** ** ******* ** ******** ********* ******* *** ******* ********* ** ***** ********		*
*** ***** **** **** *** ** ****** ***** ****** ******* ******* *** ******** ** *** ** * ****** *** (****** *** ******* ** *****) *** **** ******* * **** ******** ****** *** *** *********** *********.		*
*** ***** **** **** *** ** ****** ***** ******** ** *** ******** ****** ********, *** ****** ******** ** ****** ** *** ***** ** ***’* ****** ******		*
*** ***** ******** *** ********** ** ****** ********** ******** ** ***** ******* ****** ********* ********** ****** *** *** ****** ********** ******* *** ******** ******** ******* ** ****** ***** *** **************		*
*** ***** *** *** ******** *********** ************ ** ** ******* ** ******* *** ************ ******* **********		*
*** *** *** ***** ** *********** *** ******** *** ************ ********* ** *** ******* **********, ******** *********** *** *********, *** *** ******** *********		*
*** ** ****** **** ****** ********** ******** ** ** ***** *** ***, *** *** ***** *** ***-******* ****** ********** *****		*
*** ***** ****** ***** *** ****** *********** *******, ******, *** *** ********** *** ************ ** ***.		*
*** ***** ******* ******* *********** ****** *** *********** ********* ** **** ****** ******* ********* **********		*
*** *** *** ***** ******** **** ****** ******* ** *** ******** ** ******** *** ******* *********** ****** ***** ******* ******* *********** **** *** ********** *********		*
*** ***** ** *********** *** ********** *** ********* ***-**-*** ******* ********** ******/********		*

 

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*** ***** ******* *** ** ****** ******* ******** *** *** ******* ******** ********		*
*** ***** ****** *** ***-**-*** ******* ************ ******* **** ****** *** *** *********		*
****** ********** ****** – ****** ******/********, ******/******* ****** ******, ******** ******* ***** ******, ******* ******. *** ***** ********** **** ******* *** **** ********** **** *** ******** ***********/********* ********. ************ *********** ** ***** *** ***, **** **** ********* *** ***********, ***** ******.		*
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*********** **** *** ** ********* ** *** **** ************ *** ***** * ***** ******* ********* *** ********* **** ***		*
****** **** *** ******* ** * ************* ****** ** *** *****		*
********** *** ******* ** ******* *** ******** * *** ******** ***********		*

Service Management and Governance Assumptions:

Infocrossing shall hold the following list of regularly scheduled status meetings (or similar) with CSG:

 

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Infocrossing shall also provide progress reports to CSG, and escalate issues for resolution and implement a quality control program that will be accountable to the Customer executive management.

 

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7.	Additional Services

 

1)

Consulting Services

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2)

Other Services

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*)

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8.	Assumptions

 

•

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•

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•

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•

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•

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•

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•

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•

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•

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•

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•

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#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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EXHIBIT B

PERFORMANCE STANDARDS

As of the Effective Date (or as otherwise specified in this Exhibit and Attachments to this Exhibit) Infocrossing shall provide the Services in accordance with the Service Level Agreements (SLAs) documented in this Exhibit. In the event of a Service Level Default on an SLA in a particular month or measurement period, Infocrossing shall follow the guidelines as stated in this Exhibit to provide ****** *** ******* ****** ********** ****** *** ***. CSG may request and Infocrossing shall provide additional detail regarding the calculations of the SLA measurement at any time after the monthly reports have been provided.

 

1.	Definitions. All capitalized terms used but not defined in this Exhibit shall have the meanings given them in the Agreement and or the Work Order. For purposes of this Exhibit, the following terms shall have the following meanings:

[The Remainder of Exhibit B Redacted for Confidential Treatment]

 

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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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EXHIBIT C

FEES

[Redacted for confidential treatment]

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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SCHEDULE I

INFOCROSSING PROVIDED SOFTWARE

Infocrossing Provided *** Software

[Listing of software redacted for Confidential Treatment]

Infocrossing Provided ********** *********** Products

[Listing of products redacted for Confidential Treatment]

Infocrossing Replacement Products

[Listing of products redacted for Confidential Treatment]

Infocrossing **** *** ****** Products

[Listing of products redacted for Confidential Treatment]

Infocrossing Provided *** Products

[Listing of products redacted for Confidential Treatment]

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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SCHEDULE II

CSG PROVIDED SOFTWARE

[Redacted for confidential treatment]

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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SCHEDULE III

INFOCROSSING PROVIDED HARDWARE

[Redacted for confidential treatment]

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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Schedule IV

Intentionally left blank

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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Schedule V

Intentionally left blank

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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SCHEDULE VI

CSG LOCATIONS

[Redacted for confidential treatment]

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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SCHEDULE VII

INFOCROSSING PROVIDED DISASTER RECOVERY SERVICES

 

 

1)		**************************
		a)		************************************************************************:
				(i)		************************************************************************************
				(ii)		**************************************************************************************** **************************************************************************************** ****************************************************************.
				(iii)		***************************************************************************************** ***************************************************************************************** ********************************************************************.
				(iv)		**************************************************************************************.
				(v)		************************************************************************************** ****************************************************************************.
				(vi)		*************************************************************************************** ************************************************************************.
				(vii)		*************************************************************************************** *********************
				(viii)		*********************************************************************************.
		b)		***********
				(i)		******************************************
				(ii)		************************************************************************************** ******.
				(iii)		************************************************************************************** *******.
				(iv)		************************************************************************************** ************************************************.
				(v)		****************************************************************************************.
				(vi)		********************************************************************************.
		************************************************************************************************** *******.

 

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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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Table 1. Disaster Recovery Roles and Responsibilities (******************************)
****************		************		***
Disaster Recovery
******************************************* ******************************************* ******************************************* ******************************************* ******************************************* *******************************************		*		*
*******************************************		*		*
*******************************************		*		*
*******************************************				P
*******************************************		*		*
*******************************************		*		*
Disaster Recovery Declaration
*****************************************		*		*
******************************************* *******************************************				P
*******************************************		*		*
*******************************************		*		*
*******************************************		*		*
*******************************************		*		*
*******************************************		*		*
*******************************************		*		**
*******************************************		*		*
******************************************* ******************************************* ***************************				P
Infocrossing BCP Testing — CSG Participation
**** **********		Infocrossing		CSG
******************************************* ******************************************* *******************************************I		*		*
*******************************************		*
*******************************************				*
*******************************************		*		*
*******************************************

 

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SCHEDULE VIII

[Redacted for confidential treatment]

 

#2298241

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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SCHEDULE IX

SAMPLE CHANGE REQUEST FORM

 

Change Request Form
Customer Name:						Date of Request:
Project Name:						Change Order Effective Date:
Account Manager:						Request #
Request Made By:						Agreement Name and Date:
Reasons for Change:
Description of Change:
Charges:
Ramifications (e.g. Schedule, Service Levels and Staffing):
Except as amended herein, all terms, covenants, and conditions of the Agreement shall remain in full force and effect. This Change Order may be executed in one or more counterparts, each of which will be deemed an original but all of which taken together will constitute one and the same instrument.
IN WITNESS WHEREOF the parties have executed this Change Order as of the Change Order Effective Date.
CUSTOMER						INFOCROSSING, LLC
Signature:						Signature:
Print Name:						Print Name:
Title:						Title:
Date:						Date:

 

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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

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