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EXHIBIT 10.3
SERVICE SCHEDULE INTERNET ADVANTAGE
CONNECTION SERVICES BETWEEN
GTE AND MSI
DATED MAY 29, 1998.
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[GTE INTERNETWORKING LOGO] Service Schedule
Internet Advantage Connection
Services
Rev. April 14, 1999
This Service Schedule is part of and is governed by the Master Agreement for
Internetworking Services ("Master Agreement"). The terms and conditions of the
Master Agreement are incorporated herein by reference.
1. Covered Services. We will provide you with the version of Internet
Advantage(sm) Connection Service ("IA Service") indicated in the Service
Quotation ("Quotation"). The Service Period and fees for the IA Service are
described in the Quotation. Our commencement of providing IA Service to you as
described in the Quotation shall constitute our acceptance of this Service
Schedule.
2. Service Description. IA Service provides you with dedicated access to the
Internet. Further details of the IA Service are set forth in the Service
Description for the version of the IA Services you have selected, as indicated
on the attached Quotation. Service Descriptions are available from your GTE
sales representative.
3. Service Level Guarantee and Limited Remedy. We are committed to providing
you with reliable, high quality Services, and we offer certain assurances about
the quality of Services ("Service Level Guarantee"). A description of the
current Service Level Guarantee is available on our Web sit at
▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇/▇▇▇▇▇▇/▇▇▇▇▇▇▇▇▇.▇▇▇ or from your GTE
Internetworking sales representative. We reserve the right to change, amend or
revise the Service Level Guarantees at any time. In the event of any change
in the Service Level Guarantee, your warranties and/or remedies any change.
The warranties and/or remedies described in the then-current Service Level
Guarantee for the applicable Service are your sole remedies under the Agreement.
THIS SERVICE LEVEL GUARANTEE IS THE SOLE AND EXCLUSIVE REMEDY FOR FAILURE OR
DEFECT OF IA SERVICE.
4. Renewal. We encourage you to contact us by sending an inquiry via email
to: ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ prior to the expiration of the then-current Service
Period to renew the IA Service for an additional term of one year or greater.
If the Service Period expires before it has been proposed in writing, then we
may continue to provide you with the IA Service on a month-to-month basis, at
105% of our then-current undiscounted list prices, until the Service Period has
been renewed in writing.
5. Service Cancellation You may cancel the IA Service at any time by
providing 60 days prior written notice via email to: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. If
you cancel during a Service Period, you agree to pay as (a) all IA Service fees
accrued as of the cancellation date and (b) an early cancelation fee in an
amount equal to 50% of IA Service fees due for the canceled portion of the
Service Period. You are responsible in all events for any telephone company
circuit cancellation charges incurred by us as a result of your cancellation.
If you elect IA Service with flexible pricing, the cancellation fees shall be
calculated based upon the applicable price for the lowest IA Service usage
band.
6. Domain Name Fees. All fees associated with domain name registration and
periodic maintenance of domain names are your responsibility and will be
billed directly to you by InterNIC. Such fees are not included in the prices
for the IA Service.
7. Software We Provide. In the event we provide any software to you in
connection with IA Service, we grant you a personal, non-exclusive,
non-transferable license for the duration of the Service Period, to use such
software in object code form only, on hardware provided by us, for the sole
purpose of enabling you to use the IA Service. You acknowledge that the
software is copyrighted, that title to such software remains with us and our
suppliers, if any, and that the content and design of such software are valuable
trade secrets. You are authorized to make one copy of the Software for backup
purposes only. You agree not to (a) disclose or make available to third parties
any potion of such software without our advance written permission; (b) further
copy or duplicate such software; (c) reverse engineer, decompile or disassemble
such software; (d) make derivative works from such software, or (e) modify
such software. YOU ACKNOWLEDGE THAT OUR THIRD PARTY SOFTWARE SUPPLIERS DISCLAIM
ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.
8. IP Addresses. Upon expiration, cancellation or termination of the
Agreement or applicable Schedule, you shall relinquish any IP addresses or
address blocks assigned to you by us.
9. Return of Equipment and Software. Upon termination or expiration of the
Service Period (unless extended by the parties), you agree to return to us all
hardware and software (other than hardware and software which you have
purchased from us) which we have provided to you in connection with the IA
Service. In the event such hardware and software is not returned to us within 30
days following such termination or expiration, we will charge you the
undepreciated list price of the unreturned hardware and software, in addition
to all applicable late return fees.
10. Acceptable Use. You agree to use the IA Service in accordance with our
acceptable use policy. Our current acceptable use policy is published on our
web site at ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/▇▇▇/.
Please sign below to indicate your understanding and acceptance of the terms of
this Service Schedule.
Customer (Type or Print Full Company Name): Micro-Media Solution, Inc.
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Signature: /s/ ▇▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇ V.P. Date: 5-29-98
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Print Name: ▇▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇ V.P. Title: Vice-President
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[GTE INTERNETWORKING LOGO]
SERVICE QUOTATION FOR MICRO-MEDIA SOLUTIONS
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TO: ▇▇▇▇ ▇▇▇▇▇▇ Quote Date: May 29, 1998
Micro-Media Solutions Quote Valid To:
501 ▇▇▇▇▇▇ Quote Number: 38561.9719.1
Austin, TX 78702 Service Level: Internet Advantage 5.1, Flex
Multi-T1 Gold
USA
Service Period (please check one as applicable):
[ ] 1 Year [ ] 2 Years [X] 3 Years
The Service Period shall commence upon the provisioning by BBN Corporation, a
subsidiary of GTE Internetworking Incorporated ("we", "our", or "us"), to you of
the services listed on this Service Quotation.
RECURRING FEES (1 YEAR CONTRACT) LIST PRICE DISCOUNT MONTHLY ANNUAL
-------------------------------- ---------- -------- --------- ----------
Gold Multi-T1 Service Fee - Usage at 1 Mbps $3,200.00 25.0% $2,400.00 $28,800.00
Cisco 4700-M w/4 Serial, Gold Option $ 0.00 $ 0.00
Multi-T1 Packaging Kit Gold Surcharge $ 100.00 25.0% $ 75.00 $ 900.00
Fast Eth I/F Cisco4xDO-M GoldScharge $ 140.00 25.0% $ 106.00 $ 1,260.00
Leased Circuit Monthly Recurring $ 0.00 $ 0.00
Leased Circuit Monthly Recurring $ 0.00 $ 0.00
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$2,580.00 $30,960.00
ONE-TIME PASS LIST PRICE DISCOUNT ONE-TIME
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Activation, 2xT1 $3,000.00 95.7% $ 100.00
Telco Extended Demarcation $ 150.00 100.0% $ 0.00
Leased Circuit Installation Fee $ 0.00
Leased Circuit Installation Fee $ 0.00
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$ 100.00
Internet Advantage v5.1 Connection Service is a comprehensive, fully-managed
offering for customers who view the Internet as a strategic resource and require
a high level of reliability, quality, and performance to use the Internet as a
vehicle for collaboration and commerce.
Internet Advantage Gold Connection Service is monitored and maintained by GTE
Internetworking 24 hours a day, 365 days a year by experienced operators,
technicians, and analysts, and includes the following at no additional charge:
-Customer Premises Equipment (CPE), provided by us, and associated Advanced
Replacement Next Business Day maintenance. Surcharge may be applicable for
additional and/or optional CPE, depending upon your selection of hardware. Gold
Service customers may also purchase on-site hardware maintenance support for an
additional charge.
-GTE monitoring and configuration management of customer premises equipment.
-Domain Name Service (DNS): Primary and secondary DNS are provided for up to 10
domains and 100 kilobytes of associated zone data file storage. We will
register up to 10 domain names for you with InterNIC. Fees for initial
registration and on-going maintenance fees for each domain name will be billed
to you directly by InterNIC.
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[GTE INTERNETWORKING LOGO]
SERVICE QUOTATION FOR MICRO-MEDIA SOLUTIONS
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TO: ▇▇▇▇ ▇▇▇▇▇▇ Quote Date: May 29, 1998
Micro-Media Solutions Quote Valid To:
501 ▇▇▇▇▇▇ Quote Number: 38581.9719.1
Austin, TX 78702 Service Level: Internet Advantage 5.1,
USA Flex Mul
Up to 8 Mbps $14,200
Over 8 Mbps $15,700
All invoices are payable net 30 days. Applicable taxes will be additional.
This Service Quotation is applicable only for version 5.1 of Internet Advantage
Connection Service. This Service Quotation does not entitle you to any future
versions or releases of such service that we may make available during the
Service Period unless separately agreed to in writing by the parties.
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[GTE LOGO]
SERVICE QUOTATION FOR MICRO-MEDIA SOLUTIONS
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To: ▇▇▇▇ ▇▇▇▇▇▇ Quote Date: May 29, 1998
Micro-Media Solutions Quote Valid To:
501 ▇▇▇▇▇▇ Quote Number: 38561.9718.1
Austin, TX 78702 Service Level: Internet Advantage 5.1,
USA Flex Mul
Additional Terms:
(a) The Service Quotation and all services that may be provided pursuant to
this Service Quotation are subject to the terms and conditions of (a) the
Master Agreement for Internetworking Services or the Master Agreement for
Internet Services or Internet Services and Products Master Agreement
previously signed by you (or, if you have not signed such a Master
Agreement, the terms and conditions of the current Master Agreement for
Internetworking Services), and (b) the Service Schedule for the applicable
services you are purchasing as indicated in this Service Quotation.
(b) Final acceptance of this Service Quotation by us is subject to credit check
approval, and confirmation of a valid Master Agreement and Service Schedule
signed by Customer.
(c) Any terms and conditions (including but not limited to those contained in a
purchase order issued by Customer) which are different from or in addition
to the terms and conditions contained in this Service Quotation, the
applicable Master Agreement, and/or the applicable Service Schedule(s)
signed by Customer, shall not be binding on us unless expressly accepted in
writing, herein or otherwise, by our authorized representative, and we
hereby object to and reject all terms and conditions not so accepted.
Customer (Type or Print Full Name): Micro-Media Solutions, Inc.
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Signature: /s/▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇, V.P. Date: 5-28-98
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Print Name: ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇, ▇.▇. Title: Vice-President
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Purchase orders should be made out to:
GTE Internetworking
Attention: ▇▇▇▇▇ ▇▇▇▇
▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
▇▇▇▇▇ ▇▇▇▇
▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
Should you have questions about this quotation, please contact ▇▇▇▇▇ ▇▇▇▇ at
▇▇▇-▇▇▇-▇▇▇▇, E-mail: ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇