Exhibit 10.32
ALLSTATE FEDERAL SAVINGS BANK
CASH MANAGEMENT SERVICES MASTER AGREEMENT
This AGREEMENT is made as of March 16, 1999 between ALLSTATE INSURANCE COMPANY
("Customer"), operating under tax identification number ▇▇-▇▇▇▇▇▇▇ and having
its principal place of business at ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇, and
ALLSTATE FEDERAL SAVINGS BANK, a Federal savings association ("AFSB"), having
its principal place of business at ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇.
SECTION 1. DESCRIPTION OF CASH MANAGEMENT SERVICES. Subject to the
provisions of this Agreement, AFSB agrees to provide the products and services
(the "Services") described in Service Supplements (the "Supplements") which are
entered into by Customer and AFSB. All references to the term "Agreement" will
include all supplements unless otherwise stated. Each Service is subject to the
provisions of this Agreement and the Supplement applicable to such Service. When
provisions of a Supplement are inconsistent with the provisions of this
Agreement, the provisions of the Supplement will apply to the Service covered by
that Supplement.
SECTION 2. FEES. The Customer agrees to pay AFSB fees for each Service
which will be calculated according to AFSB current fee schedule attached hereto
as then in effect. The Customer's payment of fees will be in accordance with the
terms of this Agreement. AFSB may amend all fees for Services from time to time
upon thirty (30) days' written notice to the Customer.
SECTION 3. FUNDS TRANSFERS.
a) All credits to the Customer's accounts for funds transfers which
AFSB receives are provisional until AFSB receives final settlement for the
funds according to the rules of the funds transfer system by which such
funds have been transmitted. The Customer acknowledges and agrees that AFSB
is entitled to a refund of the amount credited to the Customer's account
for a transfer if AFSB does not receive final settlement, or if such
transfer has been credited in error to the Customer's account.
(b) The periodic statements provided to the Customer by AFSB will
notify the Customer of funds transfer payments received by AFSB for credit
to the Customer's accounts at AFSB, including wire transfers, ACH credit
entries and internal AFSB transfers. The Customer is hereby notified and
agrees that AFSB shall not be required to provide any other notice to the
Customer of such receipt of payments.
(c) AFSB is not responsible for detecting errors in any payment order
issued by the Customer or any other person. The Customer is responsible for
the contents of each funds transfer payment order which the Customer sends
to AFSB. AFSB may rely on the information contained in any payment order,
including the identifying number of any intermediary bank or beneficiary's
bank, even if such number does not correspond to the bank identified by
name. The beneficiary's bank and any intermediary bank may rely on the
beneficiary's account number specified in any payment order originated by
the Customer, even if such number does not correspond to the person or
account identified by name.
SECTION 4. ELECTRONIC COMMUNICATION AND RELATED SOFTWARE. Some Services
allow the Customer to electronically (a) receive information about the balance
of, or transactional activity in, the Customer's accounts at AFSB or its
affiliates, (b) issue payment orders or other instructions regarding Services or
its accounts at AFSB or its affiliates, and (c) initiate certain electronic
transactions. Account balances change on a frequent basis, and account
information provided electronically to the Customer is subject to updating,
verification, and correction. Accordingly, AFSB assumes no responsibility for
the
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reliance by the Customer on such electronically communicated information which
is subsequently updated or corrected. If AFSB furnishes computer software to the
Customer in connection with any Services, AFSB warrants to the Customer that on
the day such software is delivered or installed by AFSB, it performs
substantially according to the detailed specifications that accompany such
software. If the Customer discovers that such software does not perform
properly, the Customer shall report it promptly and AFSB will repair or replace
the software as promptly as practicable. This is the customer's exclusive remedy
if such software fails to perform according to this limited warranty. AFSB may
recommend certain hardware for use by the Customer in connection with the
Services, but AFSB makes no representations or warranties with respect to that
hardware.
SECTION 5. VENDORS. Any third party servicer or vendor hired by the
Customer in connection with any Service ("Vendor") shall be the Customer's agent
and the Customer will be liable for (a) any Vendor's failure to comply with any
security procedures or operating requirements relating to the applicable
Service, (b) all fees, costs and expenses owed to each Vendor for its services
on behalf of the Customer, and (c) any claims, damages, costs and expenses
incurred as a result of any Vendor's failure to perform, or delay or error in
performing its services on behalf of the Customer.
SECTION 6. LIMITS AN LIABILITY AND FORCE MAJEURE. AFSB's liability to the
Customer for any loss or damage arising from or relating to this Agreement or
any of the Services, regardless of the form of action, shall be limited to
direct losses attributable to AFSB's gross negligence or willful misconduct, and
in no event shall AFSB be liable far any indirect consequential or special
damages. Neither the Customer nor AFSB shall incur any liability for any failure
or delay in carrying out any of its obligations under this Agreement if failure
or delay results from such party's acting in accordance with applicable laws,
regulations or rules or from acts of God, strike or stoppage of labor, power
failure, equipment failure, adverse weather conditions or any other cause beyond
such party's control. AFSB shall have no responsibility and shall incur no
liability for any act or failure to act by any other financial institution or
any other third party.
SECTION 7. INDEMNITIES. The Customer agrees to indemnify and hold AFSB and
AFSB's agents harmless from and against any and all actions, claims, demands,
loss, liability or expenses whatsoever, including attorneys' fees and court
costs, resulting directly or indirectly from (i) the Customer's breach of any of
its representations, warranties or covenants under this Agreement, (ii) AFSB's
actions or omissions in connection with Services under this Agreement unless
such actions or omissions are determined to result from AFSB's gross negligence
or willful misconduct, and (iii) the failure, error, or delay by any Vendor (as
defined in Section 5) in performing its services for the Customer. The fees
payable by the Customer to AFSB for the Services are net of any sales, use,
value added excise or similar taxes, and the Customer shall be responsible for
the payment of any such taxes. This Section shall survive the termination of
this Agreement.
SECTION 8. REPRESENTATIONS AND WARRANTIES.
(a) In addition to any representations and warranties in the Supplements,
the Customer represents and warrants that (i) this Agreement and each
Supplement have been authorized by all necessary corporate and governmental
action and do not violate any provision of law or of the Customer's charter
or by-laws or any other agreement binding upon the Customer, and (ii) the
persons signing this Agreement and the Supplements on behalf of the
Customer are authorized to do so.
(b) AFSB represents and warrants that (i) this Agreement and each
Supplement have been authorized by all necessary corporate and governmental
action and do not violate any provision of law or of AFSB's charter or
by-laws or any other agreement binding upon AFSB, and (ii) the persons
signing this Agreement and the Supplements on behalf of AFSB are authorized
to do so. AFSB MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS
OR IMPLIED, OF ANY KIND WITH RESPECT TO ANY SERVICE OR AFSB's PERFORMANCE
OF SERVICES UNDER THIS AGREEMENT, INCLUDING, WITHOUT
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LIMITATION, THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
EXCEPT AS EXPRESSLY PROVIDED FOR IN A SUPPLEMENT. NO DESCRIPTIONS OR
SPECIFICATIONS, WHETHER OR NOT INCORPORATED INTO ANY SUPPLEMENT, SHALL
CONSTITUTE REPRESENTATIONS OR WARRANTIES OF ANY KIND.
SECTION 9. CONFIDENTIALITY. The Customer agrees to safeguard all
information relating to the security procedures for the Services, including,
without limitation, personal identification numbers, codes and passwords used in
connection with the security procedures. The Customer agrees that such
information will not be disclosed to anyone other than the Customer's employees
who the Customer reasonably believes need to have such information, and the
Customer agrees to establish appropriate internal policies to ensure such
information will be treated as confidential among the Customer's employees and
between the Customer and third parties. This Section will survive termination of
this Agreement.
SECTION 10. TERMINATION
(a) This Agreement WILL continue in full force and effect until all
Services have been terminated. Any Service may be terminated at any time by
either party upon at least thirty (30) days' prior written notice to the
other party. Only the Service(s) specified in such notice will be
terminated, and no other Services will be affected.
(b) AFSB may terminate this Agreement or any or all Services
immediately in the event of (i) Customer's breach of a material obligation
under this Agreement, (ii) Customer's insolvency, receivership or voluntary
or involuntary bankruptcy, or the institution of any proceeding therefor,
or any assignment for the benefit of the Customer's creditors, or if in the
opinion of AFSB the financial condition of the Customer has become
impaired, or (iii) the Customer's default under any agreement or instrument
relating to indebtedness owed by the Customer to AFSB, and such default
shall continue for a period of time sufficient to permit the acceleration
of the maturity of such indebtedness. Even if this Agreement or any or all
Services are terminated under this subsection, this Agreement shall
continue in full force and effect as to all transactions that AFSB began
processing before such termination.
(c) Upon termination of any or all Services under this Agreement, all
computer software licenses granted by AFSB to the Customer with respect to
those terminated Services under the applicable Supplements shall
automatically terminate. The Customer shall immediately return to AFSB the
original and all copies made of all computer software programs licensed by
AFSB to the Customer and all other documentation or materials provided to
the Customer by AFSB in connection with the terminated Services, and the
Customer shall promptly pay to AFSB all sums due or to become due under
this Agreement relating to such Services which accrued prior to the date of
termination.
SECTION 11. NOTICES. Except as may be otherwise specified in a Supplement,
all notices and other communications by the Customer or AFSB relating to this
Agreement generally shall be in writing and, if to the Customer, addressed to
the Customer's primary mailing address as shown on AFSB's records, and if to
AFSB, addressed to ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇, or at such other
address as AFSB may specify in writing. Any notice or communication to AFSB will
be effective when AFSB has actually received, and has had a reasonable time to
act on, any such notice. Any notice or communication to the Customer will be
effective either on the date it is actually received or 3 days after it was
mailed by first class certified or registered mail, return receipt requested and
addressed as provided in this Section (or to such other address the Customer may
specify in writing), whichever is earlier.
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SECTION 12. MISCELLANEOUS.
(a) This Agreement (including the Supplements) constitutes the entire
agreement of the Customer and AFSB and with respect to the Services (except
as otherwise expressly provided in this Agreement or a Supplement), and
supersedes and replaces any previously made proposals, representations,
warranties or agreements, express or implied, either oral or in writing,
between the parties. The Customer agrees that the mutual rights and duties
of the parties under this Agreement shall also be governed by the terms and
conditions applicable to the Customer's deposit accounts at AFSB, except
that in the event of any conflict between this Agreement and such terms and
conditions, the provisions of this Agreement will control.
(b) AFSB may amend this Agreement by written notice to the Customer.
Any amendment to this Agreement will be effective 30 days after notice of
such amendment is sent to the Customer in accordance with Section 11,
unless the Customer notifies AFSB in writing within that 30-day period of
the Customer's unwillingness to be bound by the amendment. If the Customer
is unwilling to be bound by the amendment, either party may terminate this
Agreement for any or all Services as provided in Section 10. AFSB may amend
the operating instructions for any Service by written notice to the
Customer, which amendment will be effective at the time provided in
Section 11 above, provided, however, that AFSB will endeavor to give the
Customer prior written notice of amendments to operating policies or
procedures when practicable.
(c) The Customer may not assign this Agreement without AFSB's prior
written consent. AFSB may not assign this Agreement without the Customer's
prior written consent, except that AFSB may assign this Agreement, in whole
or in part, without such consent to any subsidiary or affiliate of AFSB.
(d) No party's failure or delay in exercising any right or remedy
under this Agreement will operate as a waiver of such right or remedy, and
no single or partial exercise by a party of any right or remedy under this
Agreement will preclude any additional or further exercise of such right or
remedy or the exercise of any other right.
(e) Even if a provision of this Agreement is held to be invalid,
illegal, or unenforceable, the validity, legality, or enforceability of the
other provisions of this Agreement will not be affected or impaired by such
holding.
(f) This Agreement shall be binding upon and inure to the benefit of
the parties to this Agreement and their respective legal representatives,
successors and assigns. This Agreement is not for the benefit of any other
person, and no other person shall have any right against the Customer or
AFSB under this Agreement.
(g) This Agreement shall be governed by and construed in accordance
with the laws of the State of Illinois. The Customer hereby irrevocably
consents and submits to the jurisdiction of any State Court of Illinois, or
the United States District Court for the Northern District of Illinois and
the Customer waives any and all objections which it may have to venue in
such courts or the issuance of service of process in any such proceedings.
The Customer agrees that any legal action or proceeding with respect to
this Agreement, whether instituted by AFSB or the Customer
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will be commenced in such courts. AFSB and the Customer each irrevocably
waives any right to trial by jury in any proceeding relating to this
Agreement.
NOTE: If required by resolution, a second
officer must sign below
ALLSTATE INSURANCE COMPANY
Signed: /s/ ▇▇▇▇▇ ▇. ▇▇▇▇ Signed: /s/ ▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇
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By: ▇▇▇▇▇ ▇. ▇▇▇▇ By: ▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇
Its: Treasurer Its: Assistant Treasurer
ALLSTATE FEDERAL SAVINGS BANK
Signed: /s/ ▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇
By: ▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇
Its: President/CEO
Date: 3/25/99
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ALLSTATE FEDERAL SAVINGS BANK
CORPORATE BILLING POLICY
(EFFECTIVE JULY 1, 1998)
Accounts are analyzed on a monthly basis to determine the net excess/deficit
allowance. The basis for the net excess/deficit allowance is the monthly Account
Analysis Statement. The net excess/deficit allowance is determined by taking the
earning allowance less total service charges. A net deficit position will result
in an amount owed to Allstate Federal Savings Bank. Payment of the deficit
amount will occur according to the following guidelines:
SETTLEMENT CYCLE OPTIONS
The standard settlement cycle is monthly and the standard payment method is a
direct debit against the client's account. Options exist for a quarterly billing
cycle and receipt of a ▇▇▇▇ versus a direct debit.
EXCESS COMPENSATION POSITION
An excess position on the Account Analysis Statement will result in no ▇▇▇▇ or
direct debit for the current settlement cycle. Carryover of an excess
compensation position is not permitted from one settlement cycle to another. If
the settlement cycle is quarterly, an excess compensation position in any month
can be used to offset a deficit compensation position for any other month within
that quarter. The billing year ends on December 31. Carryover of an excess is
not permitted from one calendar year to another.
PAYMENT TERMS FOR BILLED ACCOUNTS
The ▇▇▇▇ is PAYABLE UPON RECEIPT. If payment is not received within the number
of days specified on the ▇▇▇▇, a debit for the ▇▇▇▇ amount will be charged
against the client's Key account as identified on the ▇▇▇▇. If the Key account
is closed, another account within the relationship will be charged. This debit
will be clearly identified on the checking account statement as a BALANCE
DEFICIENCY CHARGE.
Any additional terms of non-payment are contained on the ▇▇▇▇.
CLIENT RESPONSIBILITIES
It is the client's responsibility to review the monthly account analysis
statement for accuracy. If a discrepancy is identified, the client has 30 days
after generation of the analysis statement or the ▇▇▇▇, to notify the bank of a
dispute. Failure to notify the bank within the above time frame means the client
agrees with the results shown on the Account Analysis Statement, including the
net excess/deficit allowance.
Inquiries regarding the Corporate Billing Policy, Account Analysis results, or
the billed amount should be referred to your Relationship Manger.
NOTE: No earnings allowance to pay for services occurs on Interest Bearing
Accounts since interest is paid on these accounts.
ALLSTATE FEDERAL SAVINGS BANK
CASH MANAGER CONCENTRATION MODULE
SECURITY PROCEDURES
SERVICE DESCRIPTION
This Service enables the Customer to initiate Entries between its own Allstate
Federal Savings Bank ("AFSB") account and its own or third-party accounts at
other banks. AFSB is the "originating" Bank, and the other banks are "receiving"
banks. For "on-us" Entries, AFSB is both the originating and receiving bank. The
Entries can be ACH Credits (disbursements) to be paid from the Customer's AFSB
account, or ACH Debits (collections) for deposit to the Customer's AFSB account.
For a receiving bank not eligible to receive an ACH Debit, a paper depository
transfer check call be prepared for deposit to the Customer's AFSB account. All
bank accounts must be corporate business accounts and not consumer accounts.
The AFSB Cash Manager Concentration Module is used for repetitive Entries only,
using the location number which AFSB establishes for each receiving bank account
during setup. Each location will be set up to initiate a collection Entry only
or a disbursement Entry only. The Customer can access the system by one or more
of the following methods. Security procedures apply to each method, as described
in this Appendix.
Access methods are:
- PC or terminal input direct to the AFSB Cash Manager system.
- Telephone "touch tone" deposit reporting input.
- Telephone voice deposit reporting instructions.
To initiate an Entry, the Customer inputs or reports Entry Data comprised of a
location number and an associated dollar amount, which is processed by AFSB's
Computer systems to originate the collection or disbursement Entry. A PC or
terminal Customer can also use location numbers to produce various historical
transaction reports for its accounts.
The procedures described in this Appendix are a Security Procedure to be used by
AFSB to verify the authenticity of input to the Concentration Module in the name
of the Customer.
SERVICE SETUP SECURITY PROCEDURES
An Officer(s) authorized by the Customer's corporate resolution on file at AFSB
Bank to designate an individual(s) to originate or arrange funds transfers, will
specify a person to be the "Designated Contact" to receive all confidential
codes and passwords from AFSB. The Designated Contact will issue specific
instructions to AFSB for each location to be established, including receiving
bank routing number, account number at that bank, and collection or disbursement
function for Entries to be originated using that location. The Designated
contact will also issue instructions to AFSB for each location to be deleted.
Such instructions will be submitted in writing in a form acceptable to AFSB.
In addition to the Designated Contact, the officer(s) authorized by the
Customer's corporate resolution may authorize one or more other persons to
facilitate ongoing Service operation:
"OPERATIONS CONTACT" for ongoing Service administration, including:
- to send Entry Data to AFSB
- to call AFSB with any deletions to Entry Data reversals of Entries
- to be called by AFSB for Service-related problem resolution.
Such authorization of the Designated Contact and any other persons will be
submitted in writing to AFSB in a form acceptable to AFSB. Only the Designated
Contact will be authorized to issue new Service instructions to AFSB, or change
existing Service instructions. The Designated Contact will be authorized to
perform all functions, even if additional persons are specified to serve as the
Operations Contact.
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AFSB personnel will set up the Service acting upon instructions received from
the Designated Contact. Instructions for Service usage, principally consisting
of a service guide, instruction cards, identification codes, passwords, company
numbers and location numbers, are sent to the Designated Contact for
distribution to the personnel who will use the Service. At each stage of setup,
AFSB will treat all Customer information as confidential and handle such
information in a secure manner. After delivery by the Bank, the Customer's
Designated Contact and other Customer personnel shall treat all service guides,
instruction cards, identification codes, passwords, company numbers and location
numbers in a confidential and secure manner.
SERVICE OPERATION SECURITY PROCEDURES
PC OR TERMINAL DIALUP - this access method employs a dual-level identification
code and password security procedure. A "Customer Identification Code" and a
password are issued for the Customer at the company-wide level. An additional
"Operator Identification Code" and password is issued for each Service user. The
number of such Operator Identification Codes is specified by the Customer, and
such Operator Identification Codes are assigned by AFSB for the convenience of
the Customer, and AFSB does not assign such Operator Identification Codes to
specific Customer employees or other individuals.
The Customer calls into the Bank's telecommunications network provider, and
enters the Customer Identification Code and password, followed by the Operator
Identification Code and password. If these codes are accepted by the Bank's
system, and if the Concentration Module is established for that Operator
Identification Code, the Customer gains access to the Service. The Customer is
prompted for location code and dollar amount Entry Data. The Customer can also
obtain historical transaction information reporting.
Any individual who gains access to the Service using the Customer's
Identification Codes and passwords, and using the Customer's location numbers,
can initiate Entries for any and all of the Customer's locations. AFSB cannot
restrict an Identification Code to usage of only part of the Service. THE
CUSTOMER MUST CONTROL INDIVIDUAL ACCESS TO IDENTIFICATION CODES, PASSWORDS AND
LOCATION NUMBERS. AFSB shall conclusively presume that all Entry Data input data
the Concentration Module, using such Identification Codes and passwords, as
having been made by a person authorized to initiate Entries, and AFSB will
regard Entry Data input by such a person as being a funds transfer instruction
authorized by the Customer.
TELEPHONE "TOUCH-TONE" - the Customer calls the Bank's service bureau and
follows an audio response script provided by AFSB. The Customer inputs Entry
Data comprised of a Company Number and Identification Number issued by AFSB, and
a dollar amount. This access method restricts the Customer to initiating an
Entry for the single location identified by the Company Number and
Identification Number. Each Customer location set up for this access method will
also be set up for the Telephone Voice access method. as described below, to
provide a back-up procedure if the audio response system should not be
available.
TELEPHONE VOICE REPORTING - the Customer calls AFSB's service bureau and follows
a conversation script provided by AFSB. The Customer reports Entry Data to the
operator, comprised of a Company Number and Identification Number issued by
AFSB, and a dollar amount. This access method restricts the Customer to
initiating an Entry for the single location identified by the Company Number and
Identification Number.
AFSB shall conclusively presume that any caller to the Bank's Concentration
Module service bureau, possessing the appropriate Company Number and
Identification Number for a location, is authorized to initiate Entries, and
AFSB will regard Entry Data from such a caller as being a funds transfer
instruction authorized by the Customer.
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AMENDMENT OR CANCELLATION SECURITY PROCEDURES
Irrespective of the input method used, AFSB's standard procedure is to issue to
the Customer at least one set of Identification Codes and passwords enabling the
Customer to access the Service via PC or terminal. This permits the Customer to
review today's Entry Data, and change or cancel today's Entry Data for any of
the Customer's locations, at the Customer's discretion, up to a pre-established
deadline time. THE CUSTOMER MUST CONTROL INDIVIDUAL ACCESS TO IDENTIFICATION
CODES, PASSWORDS AND LOCATION NUMBERS.
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ALLSTATE FEDERAL SAVINGS BANK
APPENDIX TO ACH ORIGINATION PAYMENT SERVICE SUPPLEMENT
ACH SECURITY PROCEDURES
The security procedures are to verify the authenticity of Entry Data delivered
in the Customer's name to AFSB. The security procedures are not used to detect
an error in the transmission, delivery, or content of the Entry Data.
The security procedure which AFSB recommends as commercially reasonable for the
origination of ACH transactions is the Computer Transmission of Entry Data files
to AFSB, containing Customer Identification Codes and passwords assigned by
AFSB. AFSB also requires confirmation of each Entry Data entry file, and
recommends the electronic acknowledgment confirmation sent by AFSB to the
Customer.
These security procedures are more fully described in the remainder of this
document.
SERVICE DESCRIPTION
The Service is being provided to the Customer to facilitate the regular
collection or disbursement of payments, whereby the Customer initiates Entries
between its own AFSB account and its own or third party accounts at AFSB or at
other banks. The Customer delivers Entry Data to AFSB for processing, and based
on that Entry Data, AFSB will create electronic credits or debits (credit or
debit Entries) to be submitted for Settlement to the Automated Clearing House
(ACH) network.
The Customer must comply with all the requirements of the National Automated
Clearing House Association (NACHA), including the format specifications for
processing Entries through the ACH system. The Customer must deliver the Entry
Data to AFSB in the required format as specified by AFSB, including any
identification numbers and passwords required for a security procedure. If
payments represent consumer transactions, then prenotification my be required.
Corporate transactions do not require prenotification. It is the Customer's
responsibility to comply with any prenotification requirement.
SERVICE SETUP
The Customer contracts with AFSB to originate or arrange funds transfers on its
behalf. AFSB acts upon the instructions from the persons who are authorized to
act for the Customer (by resolution, agreement or course of dealing) to set-up
and utilize this Service, including all testing, operations, implementation and
support not limited to the following:
- Submit test Entry Data and receive and verify test results.
- Send Entry Data to AFSB
- Confirm with AFSB Entry Data Control Totals
- Call AFSB with any deletions to Entry Data or reversals of Entries
- Resolve service-related problems.
AFSB will treat all Customer information as confidential and handle such
information in a secure manner. AFSB personnel set up the Service acting upon
instructions from the Customer. AFSB delivers to the Customer the Identification
Code, passwords, instructions, reports, and any information related to the
Service for distribution to the Customer personnel involved in using the
Service. This Information is under the control of the Customer and must be
treated by Customer personnel in a confidential and secure manner. In
particular, identification codes required for a security procedure must be
restricted to persons using the Service.
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SERVICE OPERATION
AFSB presumes that the Customer will restrict access to the Identification Codes
and passwords to only those individuals using the Service, and that those
individuals in possession of the Identification Codes and passwords are
authorized to act on the Customer's behalf to submit Entry Data and give other
instructions. If at any time the Customer determines that its Identification
Codes or passwords have been compromised, AFSB should be contacted immediately
to assist in changing the affected Identification Codes or passwords.
SUBMISSION OF ENTRY DATA
1. COMPUTER TRANSMISSION: AFSB's communication system identifies the Customer
by verifying the Identification Codes and passwords which have been previously
established for the Customer. The ACH processing system further interrogates the
File/Batch Header Identification Codes to verify that the Customer's file is
authorized for processing. AFSB shall conclusively presume that all Entry Data
using such Identification Codes have been submitted by a person authorized to
initiate Entries, and AFSB will regard that Entry Data as being a funds transfer
instruction authorized by the Customer.
2. TAPE DELIVERY: AFSB does not regard the delivery of Entry Data on tape as a
commercially reasonable security procedure. If the Customer uses Tape Delivery,
then AFSB will inform the Customer of limited security procedures used by some
other customers for tape delivery and Customer may choose to use such a
procedure. If AFSB accepts such Entry Data or funds transfer instruction in good
faith, then the Customer agrees to be bound by such Entry Data or funds transfer
instruction, whether or not authorized, and the Customer will be deemed to have
refused the security procedures that AFSB offers and recommends as commercially
reasonable.
CONFIRMATION PROCEDURES
Following submission of Entry Data, AFSB requires that each Entry Data file be
confirmed by the Customer. AFSB recommends the Automated Acknowledgment
Confirmation procedure.
If a Customer currently using the Manual Confirmation procedure desires to
convert to the recommended Automated Acknowledgment Confirmation procedure, the
Customer should request setup information and assistance by calling its assigned
AFSB Product Marketing Representative or Implementation Coordinator.
1. AUTOMATED ACKNOWLEDGMENT CONFIRMATION PROCEDURE: AFSB calls the Customer at
a telephone number specified in advance by the Customer during service setup.
AFSB then transmits control total information from the Customer Entry Data which
AFSB has received. The information may be delivered to the Customer as either a
data transmission or a telecopy, or both. If the Customer elects to receive a
telecopy to their designated number, it is the Customer's responsibiliry to
ensure that the receiving telecopy ("fax") machine is maintained in good working
order and in a secure location. The Bank recommends that the Customer protect
the confidentiality of the information delivered by either data transmission or
fax.
- For both data transmission and telecopy, the Customer will verify the control
total information received from AFSB. The Customer is responsible for
reviewing the confirmation to authenticate the funds transfer instruction
submitted to AFSB in the Customer's name:
- If the acknowledgment confirmation does not contain funds transfer
instructions subrnitted by the Customer, or if the Customer detects an error
in the funds transfer instructions, the Customer is responsible for notifying
AFSB.
- If the Customer has submitted an Entry Data file to AFSB and has not received
an acknowledgment confirmation within the usual and expected time frame, the
Customer is responsible for notifying AFSB of non-receipt.
- If the Customer receives an acknowledgment confirmation and has not submitted
an Entry Data file to AFSB, the Customer is responsible for notifying AFSB.
-2-
IN EACH CIRCUMSTANCE, AFSB RECOMMENDS AND URGES THE CUSTOMER TO NOTIFY AFSB
IMMEDIATELY OF THE EXCEPTION CONDITION DETECTED BY THE CUSTOMER.
A correct acknowledgment confirmation does not require any response from the
Customer. AFSB will presume that by NOT receiving a response from the Customer,
that the Customer has verified the correctness of the control total information,
and AFSB will proceed with normal ACH processing.
2. MANUAL CONFIRMATION PROCEDURE: If the Customer declines the recommended
Automated Acknowledgment Confirmation security procedure, then the Customer WILL
use the Manual Confirmation procedure:
- The Customer will call AFSB at the time of transmission of the Entry Data
file, or promptly following transmission of the Entry Data file.
- The Customer will provide file control total information from the Entry
Data file submitted to AFSB. This information consists of the dollar
value of the payments, intended settlement date(s) and the number of
payment transactions. This information will be captured by the Bank, on a
recorded telephone line.
- AFSB compares the Entry Data File totals with the information received
from the Customer. If the Customer information matches, AFSB will perform
normal ACH processing. If the Customer information does not match, AFSB
will notify the Customer and suspend file processing until the Customer
resolves the inconsistency between the Entry Data File AFSB received and
the control total information provided by the Customer.
CANCELLATION OR REVERSAL OF ENTRY DATA
The following Security Procedure applies to Customer instructions to Entry Data
not yet released to the ACH, or to REVERSE Entries already completed and
released to the ACH:
If the Customer wishes to perform a deletion or reversal, the Customer contacts
AFSB ACH operations, at the telephone number specified during the service setup,
to initiate the transaction request. The Customer provides AFSB with the
appropriate information to complete the request. AFSB will verify, by comparison
to the Entry Data File, the deletion or reversal request received from the
Customer. If the information does not match the original Customer Entry Data,
AFSB will contact the Customer to resolve the problem prior to processing the
request. This information is captured on recorded telephone line. NOTE: THIS;
PROCEDURE DOES NOR ALLOW FOR THE ADDITION OF NEW TRANSACTIONS, IT ONLY ALLOWS
FOR THE DELETION OR REVERSAL OF TRANSACTIONS PREVIOUSLY RECEIVED.
-3-
ACH PRICING
Allstate Federal Savings Bank
Price per
Pricing Categories Unit
DEBIT/CREDIT MEMO: $ .75
ACH Return Item $ .25
ACH Receiver File $ 15.00
ACH Collections/Credits Originated: Less than 1,000,000 items per month $ 0.034
ACH Collections/Credits Originated: Over 1,000,000 items per month $ 0.0325
Regular Billing Deadline or Premium Surcharge (late delivery) $ 0.01
ACH CCD/PPD Addenda Origination $ 0.02
ACH Pre-Authorized Check Surcharge $ 0.25
Monthly Account Maintenance $ 17.50
ACH Deletes-Reversals $ 7.50
Auto Wire-Outgoing Repetitive $ 7.00
Auto Wire-Book Repetitive $ 2.50
Manual Outgoing Wire $ 15.00
Manual Wire-Book Non-Repetitive $ 5.00
Domestic Wire Incoming $ 6.00
January 13, 1999