Exhibit 10.16
SPLITROCK
MASTER SERVICES AGREEMENT
NO. 990930-01
The Master Services Agreement (the "MSA") is made by SPLITROCK SERVICES, INC. a
Delaware corporation with its principal office at ▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇
▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇, ("SPLITROCK"), and FreeiNetworks, Inc., a Washington
corporation, with its principal office at ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇,
▇▇▇▇▇▇▇ ▇▇▇, ▇▇ ▇▇▇▇▇ ("CUSTOMER"), effective September 30, 1999 (the "Effective
Date"). SPLITROCK and Customer agree that the following terms and conditions
apply to the provision and use of the products and services referenced in any
attachments to this Agreement and Customer Orders signed by Customer and
accepted in writing by SPLITROCK.
DEFINITIONS
COMMITMENT: A commitment for Service which, if made by Customer in the MSA, a
Customer Order, or in any other form specified and accepted by SPLITROCK,
obligates Customer to pay for a minimum revenue, subscribers, usage or volume of
Service and commences upon billing unless otherwise specified.
CONFIDENTIAL INFORMATION: Non-public information regarding the business of a
Party provided to either Party by the other where such information is marked or
otherwise communicated as being "proprietary" or "confidential" or the like, or
where such information is, by its nature, confidential.
CUSTOMER: The person, firm or corporation so named herein and on the Customer
Order.
CUSTOMER ORDER: A request for SPLITROCK Service submitted by Customer on a form
provided by SPLITROCK.
PARTY: Either SPLITROCK or Customer may be referred to individually as a Party
or collectively as the Parties herein.
PREMISES: The location(s) occupied by Customer or its end users specified in the
Customer Order to or from which Services will be delivered.
SERVICE: Any data communications or related products or service(s) offered by
SPLITROCK pursuant to a Customer Order.
START BILLING DATE: Billing begins upon confirmation to Customer of installation
by SPLITROCK and continues for the term set forth.
TERM: The number of months of Customer commitment for Service from SPLITROCK
in the MSA; herein, thirty-six (36) months from the Effective Date.
TERMINATION CHARGES: The standard Termination Charges of SPLITROCK which shall
apply for Customer terminating service at the conclusion of the term on the
Customer Order. Termination Charges shall also apply for early termination by
either Party prior to expiration of the term on the Customer Order.
SECTION 1. CUSTOMER ORDERS
1.1 SUBMISSION OF CUSTOMER ORDERS. Customer shall submit to SPLITROCK signed
Customer Order forms requesting the provision of Service. SPLITROCK shall
confirm the accuracy of information on the Customer Order form and the
availability of the Service requested and return the Customer Order form
countersigned constituting SPLITROCK's acceptance. The term on the Customer
Order shall not extend beyond the expiration date of the MSA without an
Amendment to the MSA.
SECTION 2. BILLING AND PAYMENT
2.1 PAYMENT AND RENDERING OF BILLS. SPLITROCK shall ▇▇▇▇ all charges incurred by
and credits due to Customer on a monthly basis. SPLITROCK shall ▇▇▇▇ in advance
charges for all Service to be provided during the ensuing month except for
charges which are dependent upon usage of Service, which charges shall be billed
in arrears. Adjustments for the quantities of Service established or
discontinued in any billing period during the Term will be prorated to the
number of days based on a thirty (30) day month.
2.2 PAYMENT OF BILLS. All invoices are issued on the 20th of the month,
subject to change, are due by the due date stated on the invoice, and
become past due if not received by the due date. The unpaid balance of any
past due amounts shall bear interest at the rate of the one percent (1%) per
month, or the highest rate allowed by law, whichever is less.
2.3 TAXES AND FEES. Except for taxes based on SPLITROCK's net income and except
with respect to ad valorem personal and real property taxes imposed on
SPLITROCK's property, Customer shall be responsible for payment of all sales,
use, gross receipts, excise, access, bypass, franchise or other local, state and
federal taxes, fees, charges, or surcharges, however designated, imposed on or
based upon the provision, sale or use of the Service delivered by SPLITROCK.
2.4 REGULATORY AND LEGAL CHANGES. SPLITROCK may elect or be required by law to
file with the appropriate regulatory agency tariffs respecting the delivery of
certain Service. In the event and to the extent that such tariffs have been or
are filed respecting Service ordered by Customer, the terms set forth in the
applicable tariff shall govern SPLITROCK's delivery of, and Customer's
consumption or use of, such service. In the event of any change in applicable
law or regulation that materially increases the cost of delivery of Service,
SPLITROCK and Customer shall renegotiate regarding the rates charged to Customer
to reflect such increase in cost and, in the event that the Parties are unable
to reach agreement respecting new rates, then (a) Customer may elect to continue
the affected Customer Order at the new rates, or (b) Customer may terminate the
affected Customer Order upon thirty (30) days' written notice without payment of
any Termination Charge.
2.5 DISPUTED BILLS. In the event that Customer disputes greater than ten percent
(10%) of the ▇▇▇▇. Customer must timely pay the undisputed portion of the
Invoice in full and submit a documented claim for the disputed amount. All
claims must be submitted to SPLITROCK within sixty (60) days of the due date
stated on the invoice. If Customer does not submit a claim within such period
and in the manner stated above, Customer waives all rights to dispute such
charges.
2.6 CREDIT ALLOWANCE. SPLITROCK shall issue a credit for any total Service
outage of twenty-four (24) hours or more.
2.7 CREDIT APPROVAL AND DEPOSITS. Customer shall provide SPLITROCK with credit
information as requested in advance of the commencement of delivery of
Service under any Customer Order. SPLITROCK may require Customer to make a
deposit:
A. As a condition to SPLITROCK's acceptance of any Customer Order submitted by
Customer,
B. As a condition to SPLITROCK's continuation of Service under any Customer
Order, but only when Customer's consumption of Service materially exceeds
Customer's anticipated use,
C. When, in SPLITROCK's reasonable discretion, such deposit is required in order
to secure Customer's anticipated use, or
D. When, in SPLITROCK's reasonable discretion, such deposit is required in order
to secure Customer's continued payment obligation, which deposit shall be held
by SPLITROCK as security for payment of charges. At such time as the provision
of Service to Customer is terminated, the amount of the deposit shall be
credited to Customer's account and any credit balance which may remain shall be
refunded.
2.8 FRAUDULENT USE OF SERVICE. Customer shall comply with SPLITROCK's Acceptable
Use Policy and shall be solely responsible for all charges incurred respecting
Service, even if such charges were incurred through or as a result of fraudulent
or unauthorized use of the Service, unless SPLITROCK has actual knowledge of
such fraudulent or unauthorized use and fails to inform Customer thereof.
Nothing in this subsection 2.7, however, shall be construed to obligate
SPLITROCK to detect or report unauthorized or fraudulent use of Services.
SECTION 3. CANCELLATION OF CUSTOMER ORDERS
3.1 CANCELLATION OF CUSTOMER ORDER BY SPLITROCK. SPLITROCK may immediately
discontinue Service without incurring any liability:
A. For nonpayment, upon five (5) days' written notice when there is an unpaid
balance for Service that is past due.
B. For violation of any law, rule, regulation or policy of any government
authority having jurisdiction over such Service or by reason of any order or
decision of a court or other government authority having jurisdiction over
Service, without notice.
C. For any Customer filing of bankruptcy or reorganization or failing to
discharge an involuntary petition within sixty (60) days after filing.
D. For consumption of Service that materially exceeds Customer's credit limit,
upon five (5) days written notice and provided Customer has not provided
additional security for payment which is sufficient in SPLITROCK's reasonable
discretion.
E. For breach of a material term of the MSA.
3.2 EFFECT OF CANCELLATION. Upon cancellation of Service to Customer prior to
expiration of the term on the Customer Order, whether by SPLITROCK pursuant to
subsection 3.1 or by Customer, SPLITROCK may, in addition to all other remedies
that may be available to SPLITROCK at law or in equity, assess and collect from
Customer Termination Charges. Termination Charges include (i) all charges
incurred by SPLITROCK to terminate Service, and (ii) fifty percent (50%) of the
minimum unpaid monthly Commitment, or of the average monthly charges for the
three (3) full calendar months preceding termination multiplied by the months
remaining under the term in the Customer Order, whichever is lower. SPLITROCK
shall have the sole and absolute discretion to restore such Service only after
satisfaction of such conditions as SPLITROCK determines to be required for its
protection. Nonrecurring charges will be applied to restoration of Service.
SECTION 4. DELIVERY OF SERVICES
4.1 SPLITROCK FACILITIES. Customers shall not and shall not permit others to
rearrange, disconnect, remove, attempt to repair, or otherwise tamper with any
of the facilities or equipment installed by SPLITROCK, except upon the written
consent of SPLITROCK. Equipment provided or installed by SPLITROCK for use in
connection with the Service shall not be used for any purpose other than that
for which SPLITROCK provided it. In the event that Customer or a third party
attempts to operate or maintain any SPLITROCK-owned equipment without first
obtaining SPLITROCK's written approval, in addition to any other remedies of
SPLITROCK for breach by Customer of Customer's obligations hereunder,
Customer shall pay SPLITROCK for any damage to SPLITROCK-owned equipment and
service charges in the event that maintenance or inspection of the equipment
is required as a result of Customer's breach of this Section upon invoice. In
no event shall SPLITROCK be liable to Customer or any other person for
interruption of Service or for any other loss, cost or damage caused or
related to improper use or maintenance of SPLITROCK-owned equipment.
4.2 CUSTOMER-PROVIDED EQUIPMENT. SPLITROCK shall not be responsible for the
operation or maintenance of any Customer-provided communications equipment.
SPLITROCK shall not be responsible for the transmission or reception of signals
by Customer-provided equipment or for the quality of, or defects in, such
transmission.
4.3 NO LIABILITY FOR FAILURE TO TRANSMIT MESSAGES. SPLITROCK does not undertake
to transmit messages, but offers the use of its Service when available, and, as
more fully set forth elsewhere in these terms and conditions and applicable
Customer Orders, shall not be liable for errors in transmission or for failure
to establish connections.
SECTION 5. OBLIGATIONS AND LIABILITY LIMITATION
5.1 OBLIGATIONS OF THE CUSTOMER. Customer shall be responsible for:
A. The payment of all charges applicable to the Service (including charges
incurred as a result of fraud or unauthorized use of the Service).
B. Compliance with SPLITROCK's Acceptable Use Policy;
C. Providing the level of power, heating and air conditioning necessary to
maintain the proper environment on the Premises for the provision of Service;
5.2 LIMITATIONS OF LIABILITY OF SPLITROCK. The liability of SPLITROCK for
damages, if any, arising out of the furnishing of Service, including but not
limited to mistakes, omissions, interruptions, delays, tortious conduct or
errors, or other defects, representations, use of Service or arising out of the
failure to furnish Service,
whether caused by acts of commission or omission shall be limited to the
extension of credit allowances. The extension of such credit allowances or
refunds shall be the sole remedy of Customer and the sole liability of
SPLITROCK. Neither Party shall be liable for any indirect, incidental,
special, consequential, exemplary or punitive damages (including but not
limited to damages for lost profits or lost revenues), whether or not caused
by the acts or omissions or negligence of its employees or agents, and
regardless of whether such Party has been informed of the possibility or
likelihood of such damages.
5.3 DISCLAIMER OF WARRANTIES. SPLITROCK MAKES NO WARRANTIES OR REPRESENTATIONS,
EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
USE, EXCEPT THOSE EXPRESSLY SET FORTH HEREIN OR IN ANY APPLICABLE SERVICE LEVEL
AGREEMENT.
SECTION 6. CONFIDENTIAL INFORMATION
6.1 DISCLOSURE AND USE. The Confidential Information disclosed by either Party
constitutes the confidential and proprietary information of the disclosing Party
and the receiving Party shall retain same in strict confidence and not disclose
to any third party except as authorized by these terms and conditions without
the disclosing Party's express written consent.
6.2 EXCEPTIONS. Notwithstanding the foregoing, each Party's confidentiality
obligations hereunder shall not apply to information which:
A. is already known to the receiving Party;
B. becomes publicly available without fault of the receiving Party;
C. is rightfully obtained by the receiving Party from a third party without
restriction as to disclosure, or is approved for release by written
authorization of the disclosing Party;
D. is developed independently by the receiving Party without use of the
disclosing Party's Confidential Information; or
E. is required to be disclosed by law.
6.3 PUBLICITY. This MSA shall not be construed as granting to either Party any
right to use any of the other Party's or its affiliates' trademarks, service
marks or trade names or otherwise refer to the other Party in any marketing,
promotional or advertising materials or activities. Without limiting the
generality of the foregoing, neither Party shall issue any publication or
press release relating to or otherwise disclose the existence of any
contractual relationship between SPLITROCK and Customer, without the written
consent of the other Party, except as may be required by law.
SECTION 7. GENERAL TERMS
7.1 FORCE MAJEURE. Except with respect to payment obligations, neither Party
shall be liable, nor shall any credit allowance or other remedy be extended, for
any failure of performance or equipment due to causes beyond such Party's
reasonable control, including but not limited to: acts of God, fire, flood or
other catastrophes; any law, order, regulation, direction, action, or request of
any governmental entity or agency, or any civil or military authority; national
emergencies, insurrections, riots, wars, unavailability of rights-of-way or
materials; or strikes, lock-outs work stoppages, or other labor difficulties.
7.2 ASSIGNMENT OF TRANSFER. Customer may not transfer or assign this MSA without
the express prior written consent of SPLITROCK, whose consent shall not be
unreasonably withheld, and then only when such transfer or assignment can be
accomplished without interruption of the use or location of Service. These terms
and conditions shall apply to all such permitted transferees or assignees.
Customer shall, unless otherwise expressly agreed by SPLITROCK in writing,
remain liable for the payment of all charges due under each Customer Order.
7.3 NOTICES. Any notice between the Parties shall be deemed properly given when
delivered, if delivered in person, or when sent via overnight courier,
electronic mail or when deposited with the U.S. Postal Service to the addresses
first listed above.
7.4 INDEMNIFICATION BY CUSTOMER. Customer shall indemnify, defend and hold
SPLITROCK harmless from claims, loss, damage, expense (including attorney's fees
and court costs), or liability (including liability for patent infringement)
arising from (1) any claims made against SPLITROCK by any end user in
connection with the delivery or consumption of Service. (2) use of facilities
furnished by SPLITROCK in a manner inconsistent with the terms thereof or in a
manner that SPLITROCK did not contemplate and over which SPLITROCK exercises no
control and (3) all other claims, loss, damage, expense (including attorney's
fees and court costs), or liability arising out of any commission or omission
by Customer in connection with the Service.
7.5 INDEMNIFICATION BY SPLITROCK. SPLITROCK shall indemnify, defend and hold
Customer harmless from claims, loss, damage, expense (including attorney's fees
and court costs), or liability (including liability for patent infringement)
arising from all claims, loss, damage, expense (including attorney's fees and
court costs), or liability for property damage or personal injury to the extent
that such claims arise out of or are caused by SPLITROCK's negligence or willful
misconduct.
7.6 CONTENTS OF COMMUNICATIONS. SPLITROCK shall have no liability or
responsibility for the content of any communications transmitted via the Service
by Customer or any other party, and Customer shall hold SPLITROCK harmless from
any and all claims (including claims by governmental entities seeking to impose
sanctions) related to such content.
7.7 ENTIRE UNDERSTANDING. These terms and conditions, including any Customer
Orders executed hereunder (and any tariff applicable to the delivery of
Service), constitute the entire understanding of the Parties related to the
subject matter hereof. In the event of a conflict between these terms and
conditions and any Customer Order executed hereunder, the Customer Order shall
control. These terms and conditions shall be governed and constructed in
accordance with the laws of the State of Texas.
7.8 NO WAIVER. No failure by either Party to enforce any rights hereunder shall
constitute a waiver of such right, unless otherwise specifically set forth
herein. Notwithstanding any other section of these terms and conditions, the
non-breaching Party shall be entitled to seek equitable relief to protect its
interests including but not limited to preliminary and permanent injunctive
relief. Nothing stated herein shall be construed to limit any other remedies
available to the Parties.
7.9 DISPUTE RESOLUTION. Any dispute which the parties are unable to resolve upon
written notice to the Defaulting Party, may immediately be submitted to the
American Arbitration association for binding arbitration pursuant to the
Commercial Arbitration Rules with proceedings conducted in Houston, Texas;
however, the Parties shall immediately proceed to negotiate a resolution in good
faith until such proceeding. Notwithstanding any other section of these terms
and conditions, the nonbreaching Party shall be entitled to seek equitable
relief to protect its interests, including but not limited to preliminary and
permanent injunctive relief. Nothing stated herein shall be constructed to limit
any other remedies available to the Parties.
7.10 INTELLECTUAL PROPERTY. Nothing contained in this MSA shall be construed as
conferring by implication, estoppel or otherwise, any license or right under any
patent, trade name or copyright of SPLITROCK or Customer.
7.11 CONFLICTING PROVISIONS. In the event of a conflict between the provisions
of the MSA and any Attachment thereto, the following hierarchy shall control in
interpreting the conflicting language: (i) IDL-001R, (ii) OAF-001, (iii)
IDL-004, (iv) IDL-005, and (v) MSA.
freei Network, Inc. ("Customer") SPLITROCK SERVICES, INC. ("SPLITROCK")
Signature /s/ ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ Signature /s/ ▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇
-------------------------- ------------------------------
Name ▇▇▇▇▇▇ (Bob) ▇▇▇▇▇▇▇▇▇▇ Name ▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇
------------------------------ ----------------------------------
Title President/CEO Title EVP & CMO
------------------------------ ----------------------------------
Date September 30, 1999 Date 9-30-99
------------------------------ ----------------------------------
SPLITROCK
Attachment-Internet Dial Services
Confidential & Proprietary
Customer is purchasing the Service(s) described in this Attachment and in other
Attachments to the Master Services Agreement (MSA).
Definitions
"Point of Presence" (POP) means locations worldwide at which SPLITROCK
connects to the Global Internet either through the SPLITROCK Network or by
agreement between SPLITROCK and a third party service provider.
1. SERVICE DESCRIPTION
The attached Service Description describes the Service that Customer has
purchased.
2. TERM
Customer desires to obtain Internet Dial Service under the terms of the MSA
for a period of thirty-six (36) months. Should the MSA expire prior to the
expiration of Customer's commitment to purchase Internet Dial Service for
Resale, Customer agrees that all terms and conditions of the MSA will
remain effective until the expiration of the Customer's commitment.
3. FORMS INCLUDED AS ATTACHMENTS
3.1 ACCEPTABLE USE POLICY
3.2 SERVICE DESCRIPTION FOR EACH SERVICE describes the standard Service and
available options.
3.3 ORDER AUTHORIZATION FORM specifies the Service(s) and Service options
ordered by Customer.
3.4 OTHER FORMS Those Forms checked on the Order Authorization Form are
attached to this Attachment and other documents may be attached.
4. GRADE OF SERVICE
SPLITROCK shall use reasonable efforts to provide and maintain at least
P.05 Grade of Service ("GOS") for each dial system. P.05 is defined as dial
service call blocking (busies), during the peak busy hour of the dial
system that will not exceed five percent (5%) (or 5 in 100 attempts) as
measured by SPLITROCK network management tools. SPLITROCK shall maintain
P.05 GOS only as to equipment and facilities under SPLITROCK control. All
Dial ports will be available 99.5% of the scheduled up time each month.
Calculations for this availability time will not include scheduled downtime
for maintenance or for any Force Majeure event. Upon development of a
SPLITROCK Service Level Agreement ("SLA"), Customer shall have the option
of incorporating the SLA into the MSA and Attachments.
5. MAINTENANCE
SPLITROCK may perform routine maintenance within the maintenance window of
2:00 a.m. until 6:00 a.m. (local time for the designated location) on a
designated day of the week. Customer point of contact ("POC") shall be
notified via electronic mail forty-eight (48) hours prior to any routine
maintenance that will affect Customer traffic. Periodically, SPLITROCK may
schedule an emergency maintenance window. Emergency maintenance will be
coordinated with the Customer POC and reasonable effort will be made to
minimize the impact on Customer traffic. SPLITROCK shall determine the time
and scope of all emergency maintenance actions.
6. NORMAL USAGE LIMITATIONS, IDLE TIMERS AND SESSION LIMITATIONS
SPLITROCK will issue session disconnects to Subscribers after (15) minutes
of idle use. For Subscribers on a flat rate plan, with less than one
hundred (100) hours of usage during the month, SPLITROCK will issue session
disconnects to such Subscribers after (3) hours of usage per session.
Subscribers disconnected by SPLITROCK must re-initialize the session by
re-dialing and logging into the system. SPLITROCK shall use best efforts to
enable Customer to disconnect
Subscribers during any session. SPLITROCK shall provide complete radius
accounting data in real time on a continuous basis.
7. DUPLICATE LOGINS
Customer shall be responsible for giving notice to its Subscribers that
simultaneous duplicate logins are prohibited. Customer acknowledges and
understands that SPLITROCK will not authenticate any Subscriber upon any
simultaneous duplicate login.
8. FORECASTING AND NOTIFICATION
Customer shall provide to SPLITROCK, each ninety (90) days, a forecast of
Subscribers by city. The forecast shall include the number of new
Subscribers expected each thirty (30) days over the next ninety (90) day
period. Each month by the fifth (5th) day of the month, if Customer has
purchased Flat Rate Access, Customer agrees to provide SPLITROCK the
Subscriber count for previous month as of the last day of the month.
SPLITROCK reserves the rights to audit such Subscriber count and Customer
will provide any and all information necessary to aid SPLITROCK in their
inquiry. The Customer shall notify SPLITROCK of any promotional, marketing
or advertising activity planned by city ninety (90) days in advance. If
the Customer's actual number of Subscribers increases by more than fifteen
percent (15%) in any city and that growth is not reflected in the forecast,
then SPLITROCK shall not be responsible for maintaining the Grade Of
Service for ninety (90) days in the affected city.
9. AUTHENTICATION AND CUSTOMER REALM
SPLITROCK will proxy all property formatted access authentication requests
to the Customer's authentication server(s) using the RADIUS protocol, as
described by ▇▇▇ ▇▇▇▇ or its successor, provided the Customer supplies
SPLITROCK with the IP address and host name of each Customer
authentication server. Further, the Customer must configure the account
user name as follows "username@realm", where "realm" is a fully qualified
domain name registered to the Customer with American Registry for Internet
Numbers (ARIN), the Inter-Nic registry or a successor.
10. NETWORK OVERLOADING
From time to time all or some of the Points of Presence (POPS) may
experience temporary overload conditions caused by unforeseeable events.
These could result in excessive busy signals and periods of latency. During
occasional, temporary overload periods, Customer acknowledges that
SPLITROCK may use load-shedding processes that may include issuing session
disconnects in order to return the network to equilibrium more conducive
to overall Subscriber satisfaction.
11. E-MAIL CONTROL
Customer must maintain an active program to control and or eliminate
unwanted or unsolicited e-mail. SPLITROCK shall have the right to limit or
prohibit entirely the use of other than Customer owned, operated or
authorized SMTP gateways. Customer must limit the number outgoing mail
messages per Subscriber to a reasonable amount. The purpose of these
restrictions is to reduce or eliminate Internet UCE (Unsolicited Commercial
E-mail) or spam and SPLITROCK shall disconnect any user for spam without
notice.
12. PRICING
Term and volume discounts for Internet Dial pricing reflect a thirty-six
(36) month term. Month one pricing is based upon the number of Subscribers,
or hours, Customer commits to achieving within a twelve (12) month period.
SPLITROCK offers `forward pricing' based on the volume commitment for the
twelfth month. In the event Customer fails to meet a quarterly commitment
level, Customer shall revert to standard pricing at [*] ($[*]) [*]
on a going-forward basis until such quarter as Customer meets the
respective quarterly commitment level to qualify for forward pricing.
Customer shall continue to be billed the forward pricing so long as the
commitment level is met on a quarterly basis, but will otherwise revert to
standard pricing.
[*]=Confidential Treatment Requested
Commitment Schedule
[*] hours 4th Quarter 1999
[*] hours 1st Quarter 2000
[*] hours 2nd Quarter 2000
[*] hours 3rd Quarter 2000
OPTION A - FLAT RATE PRICING (not applicable)
Customer has committed to a total of ____________________ Subscribers
by _______________ (date). Based upon Customer's volume commitment,
the forward pricing per Subscriber will be ______________
(S__________). Upon the expiration of the Commitment Schedule,
Customer agrees that its monthly billing will be at least the amount
equal to the number of committed Subscribers times the rate per
Subscriber stated in this paragraph.
OPTION B - [*] USAGE PRICING
Customer has committed to a total of [*] ([*]) [*] by September 30,
2000. Based upon Customer's volume commitment, the forward pricing
[*] will be [*] ($[*]) [*]. Upon the expiration of the Commitment
Schedule, Customer agrees that its monthly billing will be at least
the amount equal to [*] times [*] stated above. Customer's forward
pricing in the event that Customer exceeds (i) [*] will be [*] ($[*])
[*], and (ii) [*] will be [*] ($[*]) [*]. In the event Customer fails
to meet the volume commitment, the forward pricing [*] will be [*]
($[*]) [*] until the Customer meets the volume commitment.
13. Commitment Fee
In addition to any other fees and/or obligations to be paid by Customer
to SPLITROCK in connection with the MSA, Customer will pay a fee to
SPLITROCK in the amount of Twenty-Five Thousand Dollars ($25,000) which
will be due upon the Effective Date of the MSA. Only if Customer
achieves the [*] volume commitment agreed in Section 13 herein, then
SPLITROCK will provide a credit to Customer equivalent to the $25,000
Commitment Fee applied towards billable services beginning in month
seven (7) if all invoices are current.
14. CONTACTS
The Parties shall provide written notice of changes to the following:
freei: Engineering Contact: ▇▇▇ ▇▇▇▇▇
E-mail: ▇▇▇@▇▇▇▇▇.▇▇▇
Phone No.: ▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇▇▇
Cell No.: ▇▇▇-▇▇▇-▇▇▇▇
Service Provisioning Management: ▇▇▇▇▇ ▇▇▇▇▇
E-mail: ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇
Phone No.: ▇▇▇-▇▇▇-▇▇▇▇
Cell No.: ▇▇▇-▇▇▇-▇▇▇▇
Customer Service Contact: ▇▇▇ ▇▇▇▇▇▇▇▇
E-mail: ▇▇▇.▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇
Phone No.: ▇▇▇-▇▇▇-▇▇▇▇
[*]=Confidential Treatment Requested
Splitrock: Technical Support Help Desk: Phone No.: ▇-▇▇▇-▇▇▇-▇▇▇▇ (NOC)
Sales Engineering Support: ▇▇ ▇▇▇▇▇▇▇▇▇▇
Phone No.: ▇▇▇-▇▇▇-▇▇▇▇
E-mail: ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇
ACCEPTED BY SPLITROCK: AGREED TO BY CUSTOMER:
--------------------------------------------------------------------------------------------
Name (Please print or type) Name (Please print or type
▇▇▇ ▇▇▇▇▇▇▇▇▇▇
--------------------------------------------------------------------------------------------
Title Title
President/CEO
--------------------------------------------------------------------------------------------
Date Date
10/1/99
--------------------------------------------------------------------------------------------
Signature of Authorized Person and Date Signature of Authorized Person and Date
/s/ ▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇ /s/ ▇▇▇▇▇▇ (▇▇▇) ▇▇▇▇▇▇▇▇▇▇
--------------------------------------------------------------------------------------------
SPLITROCK
SERVICE DESCRIPTION: INTERNET DIAL
STANDARD FEATURES:
o V.90/56KDial Access to the Internet
o 24 X 7 NOC support
o RADIUS proxy to customer end-point authentication server
OPTIONAL FEATURES:
o Primary and Secondary DNS
o Customer Care Web site
o Splitrock run RADIUS authentication
COMMITMENTS:
o SPLITROCK requires a minimum volume commitment from Customer to
sign a specified number of Subscribers within twelve (12) months,
and a 3-year contract term.
o SPLITROCK requires Fee of Twenty-Five Thousand Dollars
($25,000) that will be applied against billing upon the
achievement of minimum committed volume within the agreed
ramp period. Application of the $25,000 begins on the 13th month.
Pricing:
SEE ATTACHMENT
SPLITROCK
ACCEPTABLE USE POLICY
This Acceptable Use Policy ("AUF") sets forth terms and conditions and
specifies actions prohibited by Splitrock Services, Inc. ("SPLITROCK) and
applies to all SPLITROCK's Customers and Customer's Subscribers (collectively,
"Users"). Use of the SPLITROCK Network constitutes on the part of User,
acceptance of and agreement to abide by all policies of SPLITROCK including
this AUF which is in addition to and supplements the terms of the applicable
Master Services Agreement and SPLITROCK reserves the right to modify this
policy at any time, effective upon posting to the SPLITROCK web page
http:▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇. SPLITROCK does not monitor, verify, warrant or
validate the integrity, accuracy or quality of information or data it receives
or transmits. Accordingly, SPLITROCK neither controls nor accepts
responsibility for the content of any communications that are transmitted or
made available to Users of its network and/or services.
A. LAWFUL USE
The SPLITROCK Network may be used only strictly in accordance with all
international, federal, state and local laws, tariffs, ordinances and
regulations and SPLITROCK may report to legal authorities any content that is or
is believe to be unlawful, may disclose to such authority the author of such
content and will cooperate with law enforcement agencies and other parties
investigating or prosecuting claims of illegal or inappropriate activity. This
includes without limitation, material protected by copyright, trademark, trade
secret or other intellectual property right, material that is obscene or
constitutes child pornography, material that is libelous, defamatory, hateful,
or constitutes an illegal threat or abuse, material that violates export control
laws or regulations, and material that encourages conduct that would constitute
a criminal offense or give rise to civil liability.
B. PRIVACY
SPLITROCK makes no guarantee regarding the security and integrity of any data or
information transmitted. Users must respect the privacy of others, shall not
intentionally seek information on, obtain copies of, or modify files, other
data, or passwords belonging to others, or represent themselves as another User
unless explicitly authorized to do so by that User. Revealing a User password to
others is strictly prohibited. Attempting to obtain access beyond that for which
User is authorized is strictly prohibited, including illegal or unauthorized
accessing known as "hacking."
C. NETWORK INTEGRITY
Use of SPLITROCK's Network and/or any attached network in a manner that
precludes or significantly hampers its use by others is not allowed. Connections
which create routing patterns that are inconsistent with the effective and
shared use of the network may not be established. Users must respect the
integrity of computing and network systems. Examples of prohibited uses include,
without limitation:
(i.) Unauthorized access to or use of data, systems or networks,
including any attempt to probe, scan or test the vulnerability of
a system or network or to breach security or authentication
measures without express authorization of the owner of the system
or network;
(ii.) Unauthorized monitoring of data or traffic on any network or system
without express authorization of the owner of the system or network;
(iii.) Interference with service to any User, host or networking including,
without limitation, mailbombing, flooding, deliberate attempts to
overload a system and broadcast attacks;
(iv.) Distribution of Internet Viruses, Worms, Trojan Horses or other
destructive activities; and
(v.) Modification of IP packet content in a malicious manner or forging
of any TCP-IP packet header or any part of the header information in
an e-mail, chat room or a newsgroup posting.
Page 1 of 2
D. E-MAIL
Unsolicited advertising is prohibited. Other prohibited activities include:
i. Sending unsolicited commercial or bulk e-mail;
ii. Using another site's mail server to relay mail, without express
permission of the site;
iii. Repeated, unsolicited and/or unwanted communication of an intrusive
nature;
iv. Posing or e-mailing of scams such as 'make-money fast' schemes or
pyramid chain letters; and
v. Making fraudulent offers of products
items or services originating from your account.
E. ▇▇▇▇▇▇.▇▇▇▇
All SPLITROCK Users agree to comply with the guidelines and restrictions of each
news or chat group unconditionally as incorporated herein by reference. Without
limitation of the foregoing, the following activities are prohibited:
(i) Engaging in excessive cross-posting or multi-posting ("spamming");
(ii) Making any posting for commercial purposes (including without
limitation the posting to specific URLs for commercial purposes),
except where such postings are expressly permitted under the charter
and/or Frequently Asked Questions (FAQ) of an applicable newsgroup;
(iii) Canceling newsgroup postings other than their own, or using
auto-responders or cancel-bots (or similar automated or manual
routines) which generate excessive network traffic or disrupt Usenet
newsgroup e-mail use by others (except in cases of official newsgroup
moderators performing their duties); and
(iv) Disrupting newsgroups and or discussion groups with materials,
postings, or activities that are frivolous, unlawful, obscene,
threatening, abusive, libelous, hateful, excessive, or repetitious,
unless such materials or activities are expressly allowed or
encouraged under the newsgroup's name, FAQ, or charter.
F. REMEDIAL ACTION
Responsibility for avoiding the harmful activities as described herein rests
primarily with the User. When SPLITROCK learns of possible inappropriate use, it
may take any of a variety of actions, including but not limited to, removing
information that violates its policies, and/or restricting or terminating access
to the SPLITROCK Network without notice.
HOW TO REPORT ABUSE
If you become aware of inappropriate use, direct the information to
▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ who will evaluate all information before taking any
action and upon evaluation may take any appropriate action, including but
not limited to:
(i) Issuing written or verbal warnings;
(ii) Suspending newsgroup posting privileges;
(iii) Suspending the User account; and
(iv) Terminating the User Account
G. LIMITATION OF LIABILITY
SPLITROCK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF
PROFITS, LOSS OF BUSINESS OR BUSINESS OPPORTUNITY, LOSS OF USE, ETC., EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BY USER. SPLITROCK SHALL NOT BE
LIABLE FOR ANY DIRECT OR ACTUAL DAMAGES OF USER, EXCEPT TO THE EXTENT SPECIFIED
IN A WRITTEN OR ELECTRONIC AGREEMENT ENTERED INTO BETWEEN SPLITROCK AND
CUSTOMER. SPLITROCK MAKES NO WARRANTIES OR REPRESENTATIONS HEREIN, EITHER
EXPRESS OR IMPLIED, CONCERNING THE SPLITROCK NETWORK, AND EXPRESSLY DISCLAIMS
WARRANTIES OF FITNESS FOR A PARTICULAR USE OR PURPOSE, THE WARRANTY OF
MERCHANTABILITY AND ANY OTHER WARRANTY IMPLIED BY LAW.
Page 2 of 2