Exhibit 10.2
COMPREHENSIVE PREFERRED ESCROW AGREEMENT
Account Number ▇▇▇▇▇▇▇-00002
This Agreement is effective September 28, 2001 among DSI Technology Escrow
Services, Inc. ("DSI"), INSpire Insurance Solutions, Inc. ("Depositor") and
Millers American Group, Inc., acting on behalf of itself and its affiliates,
("Preferred Beneficiary"), who collectively may be referred to in this Agreement
as "the parties."
A. WHEREAS Depositor and Preferred Beneficiary have entered into a Master
Services Agreement dated December 30, 1999, inclusive of various Service
Addendums including but not limited to IT Service Addendums 1.1.5 and
1.1.6 (as subsequently amended from time to time);
B. WHEREAS Depositor desires to avoid disclosure of its proprietary
technology except under certain limited circumstances;
C. WHEREAS the availability of the proprietary technology of Depositor is
critical to Preferred Beneficiary in the conduct of its business and,
therefore, Preferred Beneficiary needs access to the proprietary
technology under certain limited circumstances;
D. WHEREAS Depositor and Preferred Beneficiary desire to establish an escrow
with DSI to provide for the retention, administration and controlled
access of the proprietary technology materials of Depositor;
E. The parties desire this Agreement to be supplementary to the Master
Services Agreement pursuant to ▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇ (▇).
ARTICLE I - DEPOSITS
1.1 Obligation to Make Deposit. Upon the signing of this Agreement by the
parties, Depositor shall deliver to DSI the proprietary technology and
other materials necessary for the continued operation of Preferred
Beneficiaries business ("Deposit Materials") required to be deposited by
the Master Services Agreement or, if the Master Services Agreement does
not identify the materials to be deposited with DSI, then such materials
will be identified on an Exhibit A. If Exhibit A is applicable, it is to
be prepared and signed by Depositor. DSI shall have no obligation with
respect to the preparation, signing or delivery or Exhibit A.
1.2 Identification of Tangible Media. Prior to the delivery of the Deposit
Materials to DSI, Depositor shall conspicuously label for identification
each document, magnetic tape, disk, or other tangible media upon which
the Deposit Materials are written or stored. Additionally, Depositor
shall complete Exhibit B to this Agreement by listing each such tangible
media by the item label description, the type of media and the quantity.
The Exhibit B must be signed by Depositor and delivered to DSI with the
Deposit Materials. Unless and until Depositor makes the initial deposit
with DSI, DSI shall have no obligation
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with respect to this Agreement, except the obligation to notify the
parties regarding the status of the deposit account as required in
Section 2.2 below.
1.3 Deposit Inspection. When DSI receives the Deposit Materials and the
Exhibit B, DSI will conduct a deposit inspection by visually matching the
labeling of the tangible media containing the Deposit Materials to the
item descriptions and quantity listed on the Exhibit B. In addition the
deposit inspection, Preferred Beneficiary may elect to cause a
verification of the Deposit Materials in accordance with Section 1.6
below.
1.4 Acceptance of Deposit. At completion of the deposit inspection, if DSI
determines that the labeling of the tangible media matches the item
descriptions and quantity on Exhibit B, DSI will date and sign the
Exhibit B and mail a copy thereof to Depositor and Preferred Beneficiary.
If DSI determines that the labeling does not match the item descriptions
or quantity on the Exhibit B, DSI will (a) note the discrepancies in
writing on the Exhibit B; (b) date and sign the Exhibit B with the
exceptions noted; and (c) mail a copy of the Exhibit B to Depositor and
Preferred Beneficiary. DSI's acceptance of the deposit occurs upon the
signing of the Exhibit B by DSI. Delivery of the signed Exhibit B to
Preferred Beneficiary is Preferred Beneficiary's notice that the Deposit
Materials have been received and accepted by DSI.
1.5 Depositor's Representations. Depositor represents as follows:
a. Depositor lawfully possesses all of the Deposit Materials
deposited with DSI;
b. With respect to all the Deposit Materials, Depositor has the
right and authority to grant to DSI and Preferred Beneficiary the
rights as provided in this Agreement;
c. The Deposit Materials are not subject to any lien or other
encumbrance;
d. The Deposit Materials consist of the proprietary technology and
other materials identified either in the Master Services
Agreement or Exhibit A, as the case may be; and
e. The Deposit Materials are readable and useable in their current
form, or, if any portion of the Deposit Materials are encrypted,
the decryption tools and decryption keys have also been
deposited.
1.6 Verification. DSI shall perform a Level I verification of the Deposit
Materials upon the initial deposit and for each update. A verification
determines, in different levels of detail, the accuracy, completeness,
sufficiency and quality of the Deposit Materials. A Level I verification
is defined as follows: DSI will cause a technically qualified DSI
employee to evaluate the Deposit Materials in order to identify (a) the
hardware and software configurations reasonably necessary to maintain the
Deposit Materials; (b) the hardware and software configurations
reasonably necessary to compile the Deposit Materials; and (c) the
compilation instructions. DSI will then prepare and deliver to Depositor
and Preferred Beneficiary, within 10 business days, a report describing
the information so identified. It shall be the responsibility of the
Depositor, and not DSI, to ensure that the Deposit
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Materials contain the information so identified in DSI's report, as well
as any other information that may be required in the Master Services
Agreement.
Preferred Beneficiary shall have the right, at Preferred Beneficiary's
expense, to cause higher levels of verification of any Deposit Materials.
Preferred Beneficiary shall notify Depositor and DSI of Preferred
Beneficiary's request for verification. Depositor shall have the right to
be present at the verification. If a verification is elected after the
Deposit Materials have been delivered to DSI, then only DSI, or at DSI's
election an independent person or company selected and supervised by DSI,
may perform the verification.
1.7 Deposit Updates. Notwithstanding anything to the contrary set forth in
the Master Services Agreement, Depositor at its own expense, shall update
the Deposit Materials once each quarter during the term of this
Agreement. In addition to the Depositor's required quarterly deposits,
Preferred Beneficiary, at its own expense, may request additional
deposits upon its good faith determination that a material modification
of the product has occurred. Such updates will be added to the existing
deposit. All deposit updates shall be listed on a new Exhibit B and the
new Exhibit B shall be signed by Depositor. Each Exhibit B will be held
and maintained separately within the escrow account. An independent
record will be created which will document the activity for each Exhibit
B. The processing of all deposit updates shall be in accordance with
Sections 1.2 and 1.6 above. All references in this Agreement to the
Deposit Materials shall include the initial Deposit Materials and any
updates.
DSI shall notify Depositor in writing semi-annually of Depositor's
obligation to make updated deposits. Within 30 days of receipt of each
such notice, Depositor shall certify in writing to DSI that it has made
the updated deposits as required in the immediately preceding paragraph.
After the 30 days, DSI shall notify Preferred Beneficiary that DSI has
received an updated deposit from Depositor or that no response has been
received from Depositor. Unlimited deposit updates and two storage units
are included in the fees for this Agreement.
1.8 Removal of Deposit Materials. The Deposit Materials may be removed and/or
exchanged only on written instructions signed by Depositor and Preferred
Beneficiary, or as otherwise provided in this Agreement.
ARTICLE 2 - CONFIDENTIALITY AND RECORD KEEPING
2.1 Confidentiality. DSI shall maintain the Deposit Materials in a secure,
environmentally safe, locked facility that is accessible only to
authorized representatives of DSI. DSI shall have the obligation to
reasonably protect the confidentiality of the Deposit Materials. Except
as provided in this Agreement, DSI shall not disclose, transfer, make
available, or use the Deposit Materials. DSI shall not disclose the
content of this Agreement to any third party. If DSI receives a subpoena
or other order of a court or other judicial tribunal pertaining to the
disclosure or release of the Deposit Materials, DSI will immediately
notify the parties to this Agreement unless prohibited by law. It shall
be the responsibility of Depositor and/or Preferred Beneficiary to
challenge any such order; provided, however, that DSI does not waive its
rights to present its position with respect to any such order.
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DSI will not be required to disobey any court or other judicial tribunal
order. (See Section 7.5 below for notices of requested orders.)
2.2 Status Reports. DSI will issue to Depositor and Preferred Beneficiary a
report profiling the account history at least semi-annually. DSI may
provide copies of the account history pertaining to this Agreement upon
the request of any party to this Agreement.
2.3 Audit Rights. During the term of this Agreement, Depositor and Preferred
Beneficiary shall have the right to inspect the written records of DSI
pertaining to this Agreement. Any inspection shall be held during normal
business hours and following reasonable prior notice.
ARTICLE 3 - GRANT OF RIGHTS TO DSI
3.1 Title to Media. Depositor hereby transfers to DSI the title to the media
upon which the proprietary technology and materials contained on the
media such as any copyright, trade secret, patent or other intellectual
property rights.
3.2 Right to Make Copies. DSI shall have the right to make copies of the
Deposit Materials as reasonably necessary to perform this Agreement. DSI
shall copy all copyright, nondisclosure, and other proprietary notices
and titles contained on the Deposit Materials onto any copies made by
DSI. With all Deposit Materials submitted to DSI, Depositor shall provide
any and all instructions as may be necessary to duplicate the Deposit
Materials including but not limited to the hardware and/or software
needed.
3.3 Right to Transfer Upon Release. Depositor hereby grants to DSI the right
to transfer the Deposit Materials to Preferred Beneficiary upon any
Release Event of the Deposit Materials for use by Preferred Beneficiary
in accordance with Section 4. Except upon such a Release Event or as
otherwise provided in this Agreement, DSI shall not transfer the Deposit
Materials.
ARTICLE 4 - RELEASE OF DEPOSIT
4.1 Release Event. As used in this Agreement, "Release Event" shall mean one
or more of the following:
a. Depositor's material breach of the Master Services Agreement or
any of the Service Addendums included as a part hereof;
b. Depositor makes a general assignment for the benefit of creditors
(except where assets are pledged by Depositor to a bank as
collateral for a line of credit);
c. Depositor voluntarily files a petition for bankruptcy;
d. Depositor files a petition for reorganization of other similar
arrangement under bankruptcy laws;
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e. A petition in bankruptcy is filed against INSpire by a third
party and such petition is not dismissed within ninety days of
its filing date;
f. A receiver or trustee or other custodian of its assets is
appointed for all or any part of the property and assets of
INSpire; or
g. INSpire becomes insolvent.
4.2 Filing For Release of Deposit by Preferred Beneficiary. Upon written
notice to DSI by Preferred Beneficiary of the occurrence of a Release
Event as defined in Section 4.1, DSI shall provide a copy of the notice
to Depositor by commercial express mail. From the date DSI mails the
notice requesting release of the Deposit Materials, Depositor shall have
ten business days to deliver to DSI contrary instructions. "Contrary
Instructions" shall mean the written representation by Depositor that a
Release Event has not occurred or has been cured to Preferred
Beneficiary's satisfaction. Upon receipt of Contrary Instructions, DSI
shall send a copy by commercial express overnight mail to Preferred
Beneficiary that there is a dispute to be resolved pursuant to the
dispute resolution section (Section 7.3) of this Agreement. Subject to
Section 5.2 hereof, DSI will continue to store the Deposit Materials
without release pending (a) joint instructions from Depositor and
Preferred Beneficiary; (b) resolution pursuant to the dispute resolution
provisions; (c) order of a court; or (d) if at any time DSI receives an
affidavit from Preferred Beneficiary, within fifteen business days after
DSI mails to Preferred Beneficiary a copy of the Contrary Instructions
received from Depositor, stating that Depositor failed to operate and
maintain the INSpire system (Application Software and/or Application
System as defined in the Master Services Agreement) and/or meet
applicable service standard levels set forth in the Master Services
Agreement ("Affidavit"). Upon receipt of such Affidavit, DSI shall be
authorized at any time to immediately release the Deposit Materials to
the Preferred Beneficiary. DSI shall have no obligation to determine
independently whether a Release Event occurred and shall have no right to
refuse to deliver the Deposit Materials on the grounds that a Release
Event has not occurred; however, DSI shall not be required to disobey a
court order. DSI shall be required only to verify that the Affidavit
purports to have been executed by the Preferred Beneficiary.
If DSI does not receive Contrary Instructions from the Depositor, DSI is
authorized to release the Deposit Materials to the Preferred Beneficiary
or, if more than one beneficiary is registered to the deposit, to release
a copy of the Deposit Materials to the Preferred Beneficiary. However,
DSI is entitled to receive any reasonable fees due DSI before making the
release. Any copying expense in excess of three hundred dollars ($300.00)
will be chargeable to Preferred Beneficiary.
4.3 Right to Use Following Release. Following a release as provide in Section
4, Preferred Beneficiary shall have the non-exclusive right to use the
released material and technology solely for the purpose of continuing the
benefits afforded to the Preferred Beneficiary by the Master Services
Agreement or other contract(s) between Depositor and Preferred
Beneficiary. Additionally, Preferred Beneficiary shall be required to
maintain the confidentiality of the released material and technology, in
accordance with the terms and conditions of the Master Services
Agreement.
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ARTICLE 5 - TERM AND TERMINATION
5.1 Term of Agreement. The initial term of this Agreement is for a period of
one year. Thereafter, this Agreement shall automatically renew from year
to year unless sooner terminated upon: (a) termination of the Master
Services Agreement in accordance with Article VII thereof (in which case,
this Agreement shall terminate upon such date of termination of the
Master Services Agreement) upon joint instructions to DSI; or (b)
Depositor and Preferred Beneficiary's joint written instruction to DSI
that the Agreement is terminated; or (c) termination of this Agreement by
DSI for nonpayment in accordance with Section 5.2. If the Deposit
Materials are subject to another escrow agreement with DSI, DSI reserves
the right, after the initial one year term, to adjust the anniversary
date of this Agreement to match the then prevailing anniversary date of
such other escrow arrangements.
5.2 Termination for Nonpayment. In the event of the nonpayment of fees owed
to DSI, DSI shall provide written notice of delinquency to all parties to
this Agreement. Any party to this Agreement shall have the right to make
the payment to DSI to cure the default. If the past due payment is not
received in full by DSI within thirty days of the date of such notice,
then DSI shall have the right to terminate this Agreement at any time
thereafter by sending written notice of termination to all parties. DSI
shall have no obligation to take any action under this Agreement so long
as any payment due to DSI remains unpaid.
5.3 Disposition of Deposit Materials Upon Termination. Upon termination of
this Agreement, DSI shall destroy, return, or otherwise deliver the
Deposit Materials in accordance with Depositor's instructions. If there
are no instructions, DSI may, at its sole discretion, destroy the Deposit
Materials or return them to Depositor. DSI shall have no obligation to
return or destroy the Deposit Materials if the Deposit Materials are
subject to another escrow agreement with DSI.
5.4 Survival of Terms Following Termination. Upon termination of this
Agreement, the following provisions of this Agreement shall survive:
Depositor's Representations (Section 1.5);
The obligations of confidentiality with respect to the
Deposit Materials;
The rights granted in the sections entitled Right to Transfer Upon
Release (Section 3.3) and Right to Use Following Release
(Section 4.3), if a release of the Deposit Materials has
occurred prior to termination;
The obligation of Preferred Beneficiary to pay DSI any reasonable
fees and expenses due and related to this Agreement;
The provisions of Article 7; and
Any provisions in this Agreement which specifically state they
survive the termination or expiration of this Agreement.
ARTICLE 5 - DSI'S FEES
6.1 Fee Schedule. DSI is entitled to be paid its standard fees and expenses,
if reasonable, applicable to the services provided. If DSI's standard
fees and expenses are determined to
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be unreasonable, then DSI shall be entitled to be paid fees and expenses
mutually agreed upon by the parties. The parties agree that the Preferred
Beneficiary shall be solely responsible for any and all reasonable
DSI fees (not including any amount paid to DSI pursuant to Section 7.2
below) incurred with respect to this Agreement. DSI shall notify the
Preferred Beneficiary at least 60 days prior to an increase in fees.
For any service not listed on DSI's standard fee schedule, DSI will
provide a quote prior to rendering the service, if requested.
6.2 Payment Terms. DSI shall not be required to perform any service unless
the payment for such service and any outstanding balances owed to DSI are
paid in full. Fees are due upon receipt of a signed contract or receipt
of the Deposit Materials whichever is earliest. If invoiced fees are not
paid, DSI may terminate this Agreement in accordance with Section 5.2.
ARTICLE 7 - LIABILITY AND DISPUTES
7.1 Right to Rely on Instructions. DSI may act in reliance on the
instructions of a party only if such instructions are from a Designated
Representative of a party. The Designated Representatives of Depositor
are the Senior Data Center Manager and the Chief Technical Officer. The
Designated Representatives of Preferred Beneficiary are the Chairman and
CEO, the Executive Vice President and/or the Vice President and General
Counsel. A party may change their Designated Representative or any of
them by delivering to DSI and the other party hereto a writing signed by
one the then Designated Representatives. No other agent or employee,
other that a Designated Representative, shall have the power to bind a
party hereto.
7.2 Indemnification. DSI shall be responsible to perform its obligations
under this Agreement and to act in a reasonable and prudent manner with
regard to this escrow arrangement. Provided DSI has acted in the
manner stated in the preceding sentence, Depositor and Preferred
Beneficiary each agree to indemnify, defend and hold harmless DSI from
any and all claims, actions, damages, arbitration fees and expenses,
costs, attorney's fees and other liabilities ("Liabilities") incurred by
DSI relating in any way to this escrow arrangement unless such
Liabilities were caused solely by the negligence or willful misconduct of
DSI.
7.3 Dispute Resolution. Any dispute relating solely to whether a Release
Event has occurred shall be resolved by Expedited Arbitration under the
Commercial Rules of the American Arbitration Association. Three
Arbitrators shall be selected. The Depositor and Preferred Beneficiary
shall each select one arbitrator and the two chosen arbitrators shall
select the third arbitrator, or failing agreement on the selection of the
third arbitrator, The American Arbitration Association shall select the
third arbitrator. However, if DSI is a party to the arbitration, DSI
shall select the third arbitrator. For purposes of this section 7.3,
"Expedited Arbitration" shall mean the parties agree to use commercially
reasonable efforts to conduct arbitration within fifteen (15) days of
selection of arbitrators pursuant to this section. Unless otherwise
agreed by Depositor and Preferred Beneficiary, arbitration will take
place Fort Worth, Texas, U.S.A. Any court having jurisdiction over the
matter may enter judgment on the award of the arbitrator(s). Service of a
petition to conform the
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arbitration award may be made by First Class mail or by commercial
express mail, to the attorney for the party or, if unrepresented, to
the party at the last known business address.
7.4 Controlling Law. This Agreement is to be governed and construed in
accordance with the laws of the State of Texas, without regard to its
conflict of law provisions.
7.5 Notice of Requested Order. If any party intends to obtain an order from
the arbitrator or any court of competent jurisdiction which may direct
DSI to take, or refrain from taking any action, that party shall:
a. Give DSI at least two business days' prior notice of the hearing;
b. Ensure that DSI not be required to deliver the original (as
opposed to a copy) of the Deposit Materials if DSI may need to
retain the original in its possession to fulfill any of its other
duties.
ARTICLE 8 - GENERAL PROVISIONS
8.1 Entire Agreement. This Agreement, which includes the Exhibits described
herein, embodies the entire understanding among the parties with respect
to its subject matter and supersedes all previous communications,
representations or understandings, either oral or written. DSI is not a
party to the Master Services Agreement between Depositor and Preferred
Beneficiary and has no knowledge of any of the terms or provisions of any
such Master Services Agreement. DSI's only obligations to Depositor or
Preferred Beneficiary are as set forth in this Agreement. No amendment or
modification of this Agreement shall be valid or binding unless signed by
all the parties hereto, except that Exhibit A need not be signed by DSI,
Exhibit B need not be signed by Preferred Beneficiary and Exhibit C need
not by signed.
8.2 Notices. All notices, invoices, payments, deposits and other documents
and communications shall be given to the parties at the addresses
specified in the attached Exhibit C. It shall be the responsibility of
the parties to notify each other as provided in this Section in the event
of a change of address. The parties shall have the right to rely on the
last known address of the other parties. Unless otherwise provided in
this Agreement, all documents and communications may be delivered by
First Class mail.
8.3 Severability. In the event any provision of this Agreement is found to be
invalid, voidable or unenforceable, the parties agree that unless it
materially affects the entire intent and purpose of this Agreement, such
invalidity, voidability or unenforceability shall affect neither the
validity of this Agreement nor the remaining provisions herein, and the
provisions in question shall be deemed to be replaced with a valid and
enforceable provision most closely reflecting the intent and purpose of
the original provision.
8.4 Successors. This Agreement shall be binding upon and shall inure to the
benefit of the successors and assigns of the parties. However, DSI shall
have no obligation in performing this Agreement to recognize any
successor or assign of Depositor or Preferred Beneficiary unless DSI
receives clear, authoritative and conclusive written evidence of the
change of parties.
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8.3 Regulations. Depositor is responsible for and warrant compliance with all
applicable laws, rules, and regulations, including but not limited to
customs laws, import, export, and re-export laws and government
regulations of any country from or to which the Deposit Materials may be
delivered in accordance with the provisions of this Agreement.
8.6 Counterparts. This Agreement may be executed in multiple counterparts,
each of which shall be deemed to be an original, and all such
counterparts shall constitute but one instrument.
ARTICLE 9 - DEFINITIONS
The following terms have the indicated meaning whenever they are used in
this Agreement and/or the Exhibits made a part hereof.
9.1 Computer Program shall mean a set of statements or instructions, to be
used directly or indirectly in a computer in order to bring about a
certain result. A computer program may comprise any or all of source code
and excutable code.
9.2 Design documentation shall mean documentation describing the data flows,
data structures, and control logic of a computer program.
9.3 Documentation shall mean textual and/or graphic material, perceivable
directly by humans and/or with the aid of a devise or machine, relating
to a computer program.
9.4 Executable code shall mean a series of one or more instructions
executable after suitable processing by a computer or other programmable
machine, without compilation or assembly.
9.5 Software shall include computer programs and associated documentation.
9.6 Source code shall mean a series of instructions or statements in an
English like high-level computer language such as C++, VISUAL BASIC,
JAVA, C, FORTRAN, PASCAL OR LISP, or in a relatively low-level language
such as the assembly language for a particular processor. Source code is
normally readily readable by humans trained in the particular computer
language in question. It is normally transformed by an interpreter or
compiler into machine-readable executable code for actual use on a
computer.
INSpire Insurance Solutions, Inc. Millers American Group, Inc.
--------------------------------- ----------------------------
(Depositor) (Preferred Beneficiary)
By: /s/ ▇▇▇▇▇▇ ▇. ▇▇▇▇ By: /s/ ▇▇▇▇▇ ▇. Illegible
---------------------------------------- ------------------------------------------
Name: ▇▇▇▇▇▇ ▇. ▇▇▇▇ Name: ▇▇▇▇▇ ▇. Illegible
-------------------------------------- ----------------------------------------
(Printed) (Printed)
Title: CTO Title: Chairman & CEO
-------------------------------------- ----------------------------------------
Date: September 28, 2001 Date: September 28, 2001
-------------------------------------- ---------------------------------------
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DSI Technology Escrow Services, Inc.
By: /s/ ▇▇▇▇ ▇. ▇▇▇▇▇▇▇
----------------------------------------
Name: ▇▇▇▇ ▇. ▇▇▇▇▇▇▇
--------------------------------------
(Printed)
Title: Contract Administrator
-------------------------------------
Date: November 7, 2001
-------------------------------------
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EXHIBIT A
MATERIALS TO BE DEPOSITED
Account Number: ▇▇▇▇▇▇▇-00002
----------------------------------------------------------------------------------------
Depositor represents to preferred Beneficiary that Deposit materials delivered to DSI shall consist of the
following:
--------------------- -------------------------------------------------------------- --------------------------------
MEDIA: APPLICATION: CONTENTS:
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
CD - x of y: EmPower README.TXT
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Documentation
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
WPC - SPL README.TXT
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Documentation
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
WPC - MGA README.TXT
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Documentation
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
NEON README.TXT
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Documentation
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
PSP README.TXT
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Documentation
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Visual Rate (VR) README.TXT
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Documentation
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Policy & Claims Administration (PCA) README.TXT
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Documentation
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
WINS (Reinsurance & Peril) README.TXT
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Documentation
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Service Manager README.TXT
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Documentation
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
DLT - x of y: Empower Source
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Database Objects
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
WPC - SPC Source
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Database Objects
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
WPC - MGA Source
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Database Objects
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
NEON Source
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Database Objects
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
PSP Source
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Database Objects
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Visual Rate (VR) Source
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Database Objects
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
3590 - x of y: WINS (Reinsurance & Peril) Source
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Database Objects
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Policy & Claims Administration (PCA) Source
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Database Objects
--------------------- -------------------------------------------------------------- --------------------------------
--------------------- -------------------------------------------------------------- --------------------------------
Paper Millers American Group - Escrow Document A This document describes the
content of the escrow deposits
and lists any 3rd party
software and/or hardware that
may be needed to acquire by
the beneficiary.
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EXHIBIT A
MATERIALS TO BE DEPOSITED
Depositor: INSpire Insurance Solutions
By:
--------------------------------------------
Name:
--------------------------------------------
Title:
--------------------------------------------
Date:
--------------------------------------------
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EXHIBIT B
DESCRIPTION OF DEPOSITED MATERIALS
------------------------------------- --------------------------------------------------------------------------------
Depositor Company Name: INSPIRE INSURANCE SOLUTIONS
------------------------------------- --------------------------------------------------------------------------------
------------------------------------- --------------------------------------------------------------------------------
Account Number: 0914362-00002
------------------------------------- --------------------------------------------------------------------------------
------------------------------------- ------------------------------------ ----------------------- -------------------
Product Name: THE MILLERS AMERICAN GROUP Version: 2001.QX
------------------------------------- ------------------------------------ ----------------------- -------------------
----------------------------------------------------------------------------------------------------------------------
(Product Name will appear as the Exhibit B Name on Account History report)
----------------------------------------------------------------------------------------------------------------------
------------------------- ------------------------ -------------------------------------------------------------------
QUANTITY MEDIA TYPE LABEL DESCRIPTION OF EACH SEPARATE ITEM
------------------------- ------------------------ -------------------------------------------------------------------
------------------------- ------------------------ -------------------------------------------------------------------
CD-ROM
------------------------- ------------------------ -------------------------------------------------------------------
------------------------- ------------------------ -------------------------------------------------------------------
DLT III - Cartridge
------------------------- ------------------------ -------------------------------------------------------------------
------------------------- ------------------------ -------------------------------------------------------------------
3590 Cartridges
------------------------- ------------------------ -------------------------------------------------------------------
------------------------- ------------------------ -------------------------------------------------------------------
Documentation
------------------------- ------------------------ -------------------------------------------------------------------
------------------------- ------------------------ -------------------------------------------------------------------
Other
------------------------- ------------------------ -------------------------------------------------------------------
PRODUCT DESCRIPTION:
Environment: PRODUCTION
--------------------------------------------------------------
DEPOSIT MATERIAL INFORMATION:
Is the media or are any of the files encrypted? No If yes, please include any
passwords and the decryption tools.
Encryption tool name Version
--------------------------------------------------
Hardware required
Software required
Other required information
----------------------------------------------------
I certify for DEPOSITOR that the above-described DSI has inspected and accepted
the above Deposit Materials have been transmitted to DSI: materials (any exceptions are noted above):
Signature: Signature:
----------------------------- ------------------------------
Print Name:
----------------------------- Print Name:
------------------------------
Date: ----------------------------- Date:
------------------------------
Exhibit B#:
------------------------------
Sales Representative:
▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ 972.373.8844
Send Materials to:
DSI, ▇▇▇▇ ▇▇▇ ▇▇▇▇ ▇▇., ▇▇▇▇▇ ▇▇▇, ▇▇▇ ▇▇▇▇▇, ▇▇ ▇▇▇▇▇ (858) 499-1600
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EXHIBIT C
DESIGNATED CONTACT
Account Number: ▇▇▇▇▇▇▇-00002
--------------------------------------------------------------
Notices, deposit material returns and
Communications to Depositor Invoices to Depositor should be
Should be addressed to: addressed to:
Company Name: INSpire Insurance Solutions Director-FTW Technical Services
Address: ▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇
Designated Contact: ▇▇▇▇▇ ▇▇▇▇ Contact: ▇▇▇▇ ▇▇▇▇▇▇▇
Telephone: ▇▇▇.▇▇▇.▇▇▇▇
Facsimile: 817.348.3764 P.O.#, if required: N/A
E-mail: ▇▇▇▇▇@▇▇▇▇▇.▇▇▇ E-mail: ▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇
Verification Contact:
▇▇▇▇▇ ▇▇▇▇
Notices and communications to Invoices to preferred Beneficiary
Preferred Beneficiary should be addressed to: should be addressed to:
Company Name: The Millers American Group N/A
Address: ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇
▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇
Designated Contact: ▇▇▇ ▇▇▇▇▇▇ Contact:
Telephone: ▇▇▇.▇▇▇.▇▇▇▇
Facsimile: 817.348.1820
E-mail: ▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇
Requests from Depositor or Preferred Beneficiary to change the designated
contact should be given in writing by the designated contact or an authorized
employee of Depositor or Preferred Beneficiary.
Contracts, Deposit Materials and notices to Invoice inquiries and fee remittances
DSI should be addressed to: to DSI should be addressed to:
DSI Technology Escrow Services, Inc. DSI Technology Escrow Services, Inc.
Contract Administration P.O. Box 45156
▇▇▇▇ ▇▇▇ ▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
▇▇▇ ▇▇▇▇▇, ▇▇ ▇▇▇▇▇
Telephone: (▇▇▇) ▇▇▇-▇▇▇▇ (▇▇▇) ▇▇▇-▇▇▇▇
Facsimile: (▇▇▇) ▇▇▇-▇▇▇▇ (▇▇▇) ▇▇▇-▇▇▇▇
E-mail: ▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇
Date:
14
MILLERS AMERICAN GROUP - PREFERRED AGREEMENT
The Preferred Agreement caters to those customers who demand more sophisticated
escrow arrangements. It is a three-party contract that involves constant
administration by DSI and frequent correspondence between DSI, the depositor and
the beneficiary. The depositor and beneficiary will receive signed confirmations
from DSI that every deposit has been inspected; an account history report every
six months to notify them of the status of the escrow; and ongoing monitoring
services to ensure compliance of contract terms.
PURPOSE
DSI's Preferred Agreement is generally used when:
o Both parties agree that a high level of escrow protection is needed.
o Thebeneficiary wants to sign the agreement.
o The beneficiary wants the option to request a release of deposit materials
directly from DSI.
o The beneficiary wants to negotiate unique releaseconditions, such as loss
of support.
FEATURES
Preferred customers benefit from these unique features:
o Tailored release conditions.
o Modification of terms for unique requirements.
o Written notification detailing the contents of the initial deposit and each
update.
o Semi-annual account histories listing all deposit activity.
o DSI direct billing to beneficiary.
o Technical verification options.
o Audit rights to both parties.
o Audit trail of deposit created through inspection, and date stamping of all
deposit materials.
o Deposit inspection with signed receipt for both the depositor and beneficiary.
o Grant of use rights and deposit content definition.
Customers who want DSI's premier escrow service should choose the Comprehensive
Preferred Agreement that provides these additional features:
o Basic verification of deposit materials. This includes documentation of the
hardware and software environments needed to read the computer media,
maintain the source code, and compile the source code.
o Continual deposit maintenance in which DSI notifies the depositor semi-
annually to make updates. DSI then notifies the beneficiary of any
update activity.
o Unlimited deposit updates and/or replacements, plus one additional storage
unit.
15
EXHIBIT A
MATERIALS TO BE DEPOSITED
Account Number: ▇▇▇▇▇▇▇-00002
-------------------------------------------------------------------------------------------------
Depositor represents to Preferred Beneficiary that Deposit Materials delivered
to DSI shall consist of the following:
------------------- --------------------------------------------------------------- ----------------------------------
MEDIA: APPLICATION: CONTENTS:
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
3590 - X of Y: EmPower README.TXT
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Documentation
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Database Objects
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Source
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Underwriter Expert System (UES) README.TXT
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Documentation
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Database Objects
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Source
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Visual Rate (VR) README.TXT
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Documentation
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Database Objects
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Source
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Policy & Claims Administration (4 - PCA) README.TXT
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Documentation
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Database Objects
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Source
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Ordering and Receiving System (OARS) Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
NEON README.TXT
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Documentation
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Database Objects
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Source
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
WINS README.TXT
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Documentation
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Database Objects
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Source - not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Service Manager README.TXT
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Documentation
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
E-INSpire Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
WPC (SPL & MGA) README.TXT
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Documentation
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Database Objects
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Source
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Management and Reporting System (MARS) Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Not applicable to client
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Policy Set Production README.TXT
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Documentation
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Database Objects
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Source
------------------- --------------------------------------------------------------- ----------------------------------
------------------- --------------------------------------------------------------- ----------------------------------
Paper Millers - Escrow Document A Document describes the contents
of the escrow deposits and lists
any 3rd party software and/or
hardware needed to process the
system(s) by the beneficiary.
------------------- --------------------------------------------------------------- ----------------------------------
16
EXHIBIT A
MATERIALS TO BE DEPOSITED
Account Number: ▇▇▇▇▇▇▇-00002
-------------------------------------------------------------------------------------------------
Depositor represents to Preferred Beneficiary that Deposit Materials delivered
to DSI shall consist of the following:
Preferred
Depositor: INSPIRE INSURANCE SOLUTIONS Beneficiary: MILLERS AMERICAN GROUP
----------------------------------- -----------------------------------
By: ▇▇▇▇▇▇ ▇▇▇▇ By: ▇▇▇▇▇ ▇▇▇▇
----------------------------------- -----------------------------------
Name: Name:
----------------------------------- -----------------------------------
Title: Vice President & CTO Title: Vice President, Litigation & General
-----------------------------------
Counsel
-----------------------------------
Date: Date:
----------------------------------- -----------------------------------
17
EXHIBIT B
DESCRIPTION OF DEPOSITED MATERIALS
------------------------------------- --------------------------------------------------------------------------------
Depositor Company Name: INSPIRE INSURANCE SOLUTIONS
------------------------------------- --------------------------------------------------------------------------------
------------------------------------- --------------------------------------------------------------------------------
Account Number: 0914362-00002
------------------------------------- --------------------------------------------------------------------------------
------------------------------------- ------------------------------------ ----------------------- -------------------
Product Name: MILLERS - PRODUCTION SITE Version: 2002.QX
------------------------------------- ------------------------------------ ----------------------- -------------------
----------------------------------------------------------------------------------------------------------------------
(Product Name will appear as the Exhibit B Name on Account History report)
----------------------------------------------------------------------------------------------------------------------
------------------------- ------------------------ -------------------------------------------------------------------
QUANTITY MEDIA TYPE LABEL DESCRIPTION OF EACH SEPARATE ITEM
------------------------- ------------------------ -------------------------------------------------------------------
------------------------- ------------------------ -------------------------------------------------------------------
1 3590 Cartridge Millers American Group - Client Server Applications
------------------------- ------------------------ -------------------------------------------------------------------
------------------------- ------------------------ -------------------------------------------------------------------
1 3590 Cartridge Millers American Group - AS400 Applications
------------------------- ------------------------ -------------------------------------------------------------------
------------------------- ------------------------ -------------------------------------------------------------------
1 Paper Documentation Millers American Group - Escrow Document A
------------------------- ------------------------ -------------------------------------------------------------------
PRODUCT DESCRIPTION:
Environment: PRODUCTION
--------------------------------------------------------------
DEPOSIT MATERIAL INFORMATION:
------------------------------------------------------------------ -------------- ----------------- ------------------
Is the media or are any of the files encrypted? NO/YES
------------------------------------------------------------------ -------------- ----------------- ------------------
------------------------------------------------------------------ -------------- ----------------- ------------------
If Yes, please include any passwords and the decryption tools.
------------------------------------------------------------------ -------------- ----------------- ------------------
------------------------------------------------------------------ -------------- ----------------- ------------------
Encryption tool name: Version:
------------------------------------------------------------------ -------------- ----------------- ------------------
------------------------------------------------------------------ -------------- ----------------- ------------------
Hardware required:
------------------------------------------------------------------ -------------- ----------------- ------------------
------------------------------------------------------------------ -------------- ----------------- ------------------
Software required:
------------------------------------------------------------------ -------------- ----------------- ------------------
------------------------------------------------------------------ -------------- ----------------- ------------------
Other required information:
------------------------------------------------------------------ -------------- ----------------- ------------------
I certify for DEPOSITOR that the above-described DSI has inspected and accepted
the above Deposit Materials have been transmitted to DSI: materials (any
exceptions are noted above):
----------------------------- ------------------------------ ------------------------ --------------------------------
Signature: Signature:
----------------------------- ------------------------------ ------------------------ --------------------------------
----------------------------- ------------------------------ ------------------------ --------------------------------
Print name: ▇▇▇▇ ▇▇▇▇▇▇▇ Print Name:
----------------------------- ------------------------------ ------------------------ --------------------------------
----------------------------- ------------------------------ ------------------------ --------------------------------
Date: Date Accepted:
------------------------ --------------------------------
----------------------------- ------------------------------ ------------------------ --------------------------------
Exhibit B#:
------------------------ --------------------------------
18
EXHIBIT C
DESIGNATED CONTACT
Account Number: 0914362-00002
-------------------------------------------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
DEPOSITOR'S INFORMATION: NOTICES, DEPOSIT MATERIAL RETURNS AND COMMUNICATIONS TO
DEPOSITOR SHOULD BE ADDRESSED TO:
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Company Name: INSpire Insurance Solutions
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Address: ▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
▇▇▇▇ ▇▇▇▇▇, ▇▇ ▇▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact Name(s): ▇▇▇▇ ▇▇▇▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact Phone #: 817.348.3248
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact Fax #: 817.348.3764
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact E-Mail Address: ▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
INVOICES TO DEPOSITOR SHOULD BE ADDRESSED TO:
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Company Name: N/A
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Address: N/A
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact Name: N/A
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact Phone #: N/A
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
P.O. # (if required): N/A
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
BENEFICIARY'S INFORMATION: NOTICES AND COMMUNICATIONS TO PREFERRED BENEFICIARY SHOULD
BE ADDRESSED TO:
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Company Name: Millers American Group
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Attn: ▇▇▇▇▇▇ ▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Address: ▇▇▇ ▇. ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Ft. ▇▇▇▇▇, ▇▇ ▇▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact Name(s): ▇▇▇▇▇▇ ▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact Phone #: 817.348.1735
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact Fax #: 817.348.1730
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact E-Mail Address: ▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇.▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
INVOICES TO BENEFICIARY SHOULD BE ADDRESSED TO:
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Company Name: Millers American Group
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Address: ▇▇▇ ▇. ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Ft. ▇▇▇▇▇, ▇▇ ▇▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact Name: ▇▇▇▇▇▇ ▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact Phone #: 817.348.1735
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
P.O. # (if required):
------------------------------------------------------------ ------------------------------------------------------------
19
EXHIBIT C
DESIGNATED CONTACT
Account Number: 0914362-00002
--------------------------------------------------------------
Requests from Depositor or Preferred Beneficiary to change the designated
contact should be given in writing by the designated contact or an authorized
employee of Depositor or Preferred Beneficiary.
------------------------------------------------------------ ------------------------------------------------------------
DSI'S INFORMATION: CONTRACTS, DEPOSIT MATERIALS AND NOTICES SHOULD BE
ADDRESSED TO:
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Company Name: DSI Technology Escrow Services, Inc.
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Attn: Contract Administration
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Address: ▇▇▇▇ ▇▇▇ ▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
▇▇▇ ▇▇▇▇▇, ▇▇ ▇▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Phone #: 858.499.1600
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Fax #: 858.694.1919
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact E-Mail Address: ▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
INVOICES INQUIRIES
AND FEE REMITTANCES SHOULD BE ADDRESSED TO:
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Company Name: DSI Technology Escrow Services, Inc.
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Attn: Account Receivables
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Address: ▇▇ ▇▇▇ ▇▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Phone #: 858.499.1636
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Contact Phone #: 858.499.1937
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Sales Representative: ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Representative's Phone #: 972.373.8844
------------------------------------------------------------ ------------------------------------------------------------
------------------------------------------------------------ ------------------------------------------------------------
Representative's E-Mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇
------------------------------------------------------------ ------------------------------------------------------------
20