EXHIBIT 10.14
NETSCAPE COMMUNICATIONS CORPORATION
AND
CONCENTRIC RESEARCH CORPORATION
"DIAL-UP CLIENT" AGREEMENT
This Agreement is made as of August 21, 1995 ("Effective Date") between
Netscape Communications Corporation a Delaware corporation with its principal
place of business ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇ ▇▇▇▇▇
("Netscape") and Concentric Research Corporation, a Florida corporation with a
place of business at ▇▇▇▇▇ ▇. ▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ ("Concentric").
A. Netscape develops and markets technology and services for use in
connection with the Internet. Netscape has a client/server product ("Dial-Up
Client Product") that operates as a component of a system ("Dial-Up System")
that allows Internet users in the U.S. to select, and register with, an Internet
access provider from a menu of Internet access providers that have entered into
agreements with Netscape.
B. Concentric is an Internet access provider that wishes to be included in
the menu of Internet access providers used with the Dial-Up System ("Menu") so
that users of its Internet access services may register through the Dial-Up
System ("Subscribers").
Netscape and Concentric agree as follows:
1. Dial-Up Client Product. The current descriptions of the Dial-Up Client
----------------------
Product and the Dial-Up System are contained in Attachment A. Concentric
acknowledges that these may be revised by Netscape from time to time in response
to market conditions. Netscape will issue specific written procedures for the
use of the Dial-Up System. Concentric's use of the Dial-Up System will be in
accordance with the terms of this Agreement, including Attachment A, and
Netscape's written procedures. Netscape will use reasonable commercial efforts
to implement the Dial-Up System in the U.S., and Concentric will use reasonable
commercial efforts to assist Netscape in doing so.
2. Menu of Internet Access Providers. Subject to the terms and conditions
---------------------------------
of this Agreement (including Concentric's payment in full of the commissions,
the development expenses, and toll-free telephone charges specified in Sections
7(a), (c) and (d), respectively), Netscape will include Concentric in the Menu.
Concentric acknowledges that Netscape will determine the format, ordering, and
contents of the Menu (including the total number of Internet access providers
listed in the Menu at any time) in its sole discretion, and may revise such
format, ordering, and contents at any time. Netscape will use reasonable
commercial efforts to remain neutral with respect to the choices of providers
made by users of standard Netscape Navigator Personal Edition and any updates
thereof.
3. Concentric Infrastructure Deliverables.
--------------------------------------
3.1 Requirements for Internet Access Infrastructure. Netscape
-----------------------------------------------
requires that Concentric establish and maintain, and Concentric agrees to
establish and maintain, the infrastructure
for Internet access as described in Attachment B in order that Netscape may
provide Subscribers with the choices of competitive Internet access services.
3.2 Concentric Deliverables.
-----------------------
3.2.1 Provider Pages.
--------------
(a) Function of Provider Pages. When a user of the Dial-Up
--------------------------
Client Product wishes to learn about a specific Internet service provider, the
user may select such provider from the Menu and will then be linked to one or
more informational HTML pages and data sheets containing such provider's fee
schedule and describing its service offerings ("Provider Pages"), which are
intended to aid the user in deciding which provider to subscribe to.
(b) Delivery of Provider Pages. Concentric will deliver to
--------------------------
Netscape, within ten (10) days of Netscape's provision of the appropriate form
to Concentric, the Provider Pages of Concentric in final form, a copy of which
is to be attached as part of Section 2.1 of Attachment B, for incorporation into
the Dial-Up System. Concentric may update its Provider Pages up to once each
month by delivering revised pages to Netscape in final form by the 25th day of
the previous month. Netscape will use reasonable commercial efforts to update
the Dial-Up System with such revised pages within ten (10) days of their
delivery by Concentric, subject to subsection (c) below.
(c) Review and Approval of Provider Pages. Netscape will have
-------------------------------------
the right to review the contents and format of each Provider Page prior to
including any such page in the Dial-Up System. If Netscape determines, in its
sole discretion, at any time before or after delivery of any such page by
Concentric that such page contains any material, or presents any material in a
manner, that is not appropriate for use in the Dial-Up System, Netscape will
inform Concentric of such determination and, if such page is already
incorporated in the Dial-Up System, Netscape may immediately remove such page
from the Dial-Up System. Instead of Netscape incorporating such Provider Page in
the Dial-Up System, Concentric will deliver to Netscape a revised Provider Page
that Netscape determines, in its sole discretion, is appropriate for use in the
Dial-Up System. In no event will Netscape be required to incorporate any
Provider Page or other information in the Dial-Up System except as described in
this paragraph.
(d) Credit System Interface. Concentric will deliver to
-----------------------
Netscape within five (5) days of the Effective Date the specifications and other
information needed by Netscape to interface with Concentric's designated credit
and approval system. Concentric will provide Netscape with any and all updates
to such information on a timely basis. Any implementation which Netscape creates
in the development of such an interface will be owned by Netscape.
3.2.2 Other Concentric Deliverables. Additionally, Concentric will
-----------------------------
provide Netscape with other deliverables as described in Attachment A.
-2-
4. License Rights. Concentric grants to Netscape a non-exclusive license
--------------
during the term of this Agreement to use, reproduce, electronically distribute,
publicly display, and publicly perform the materials delivered to Netscape by
Concentric in connection with the Dial-Up System. Nothing in this Agreement
gives either party any exclusive marketing or distribution rights.
5. Marketing and Promotion.
-----------------------
(a) Marketing. Netscape will determine in its sole discretion the
---------
manner of, and resources it will devote to, advertising, promoting, and
otherwise marketing the Dial-Up Client Product under this Agreement. Concentric
acknowledges that the commercial success of the Dial-Up Client Product is highly
speculative and that Netscape has made no representation to Concentric that
Concentric will obtain any Subscribers through the use of the Dial-Up Client
Product. Concentric agrees to participate in press announcements regarding the
creation and deployment of the Dial-Up System as reasonably requested by
Netscape.
(b) Trademark Usage in Marketing Materials. Netscape will have the
--------------------------------------
right to use Concentric's trademarks, trade names, servicemarks, and/or logos in
any advertising, promotional, and other marketing materials for the Dial-Up
Client Product and the Dial-Up System in a manner consistent with Concentric's
standard trademark usage. Netscape will submit samples of such materials to
Concentric from time to time upon Concentric's request.
(c) Promotions. Concentric will offer a free trial period of at least
----------
five (5) hours of connect time to each Subscriber during the term of this
Agreement.
6. Technical Support. Netscape will provide front line (first line)
-----------------
technical support to users of the Dial-Up Client Product during the registration
process. Concentric agrees to provide back-up (second line) technical support
to Netscape during the registration process. Concentric will have primary
responsibility for end user support for Internet access services once the user
has established a functioning connection directly to the Concentric. All other
aspects of technical support under this Agreement will be as specified in
Attachment C.
7. Payments.
--------
(a) Commissions. Concentric agrees to pay Netscape a commission for
-----------
each new Subscriber. The amount of each commission will be calculated as
specified in Attachment and will accrue as to each Subscriber upon Concentric
billing such Subscriber for such Subscriber's second month of service from
Concentric. Concentric will pay Netscape commissions on a calendar month basis
within fifteen (15) days of the end of the month in which the commission
accrued. The payment may be made either (i) with the monthly report required to
be submitted by Concentric under Section 8 below or (ii) by electronic wire
transfer to an account designated by Netscape.
(b) Equipment Required for Concentric. Concentric agrees to ensure
---------------------------------
that all incremental requirements necessary to establish communication links
between Concentric's registration system and the Netscape registration server
are promptly performed by Concentric at
-3-
Concentric's sole cost and expense. Typically such requirements will include,
without limitation, a router and telecommunications equipment required by
Concentric.
(c) Development Expenses. Concentric agrees to pay Netscape the
--------------------
expenses incurred by Netscape in modifying the Dial-Up System to make it
properly interface with Concentric's access set-up system. The type and amount
of such development expenses and the development schedule is to be mutually
agreed to by the parties and to be attached as part of Attachment B. Netscape
will own all modifications to the Dial-Up System.
(d) Toll-Free Telephone Charges. Each month, Netscape will ▇▇▇▇
---------------------------
Concentric, and Concentric will pay Netscape [*] Concentric will pay the Toll
Charges within fifteen (15) days upon receipt of invoice from Netscape.
Concentric shall have the right, no more than once per twelve month period, to
have an independent third party verify that the amount of the Toll Charges
billed to Concentric is correct, or if incorrect, the amount which such third
party believes Concentric should have been charged. Concentric shall not have
the right to learn the total number of new Subscribers for the Internet access
providers on the Dial-Up System.
8. Records and Reports. Within fifteen (15) days of the end of each
-------------------
month, Concentric will deliver to Netscape a written report in the format as
specified in Attachment E showing the number of Subscribers acquired by
Concentric through the Dial-Up System, the number of Subscribers which
Concentric billed for an initial month's service, the number of Subscribers
Concentric billed for a second month's service, and such other information as
Netscape may reasonably request from time to time. Only in case commission
payments are made via electronic wire transfer, Concentric may submit to
Netscape the required monthly report by fax or e-mail. Otherwise, commission
payments must accompany the monthly report. Concentric will maintain, for at
least three (3) years after expiration or termination of this Agreement,
accurate books and records relating to Subscribers who first registered for
Concentric's services through the Dial-Up Client Product, and will permit
examination of such records by Netscape at reasonable times.
9. Subscriber Fees and Terms. Concentric will determine its Internet
-------------------------
subscription fees and the terms of its service offerings in its sole discretion.
10. Confidential Information. Confidential information of each party
------------------------
disclosed in connection with this Agreement ("Confidential Information") will be
treated as specified in the agreement contained in Attachment F. In the event
such agreement terminates or expires, its terms will continue to govern the
Confidential Information. The identity of each party's customers will be the
Confidential Information of such party. Concentric Confidential Information
shall include the records and reports described in Section 8 above ("Reports")
which are not available to Netscape through other sources, provided that
Netscape may aggregate the information in Reports with
------------------
[*] Certain information on this page has been omitted and filed
separately with the Securities and Exchange Commission. Confidential treatment
has been requested with respect to the omitted portions.
-4-
information from other sources in such a manner that the origin of Concentric's
information is not readily available, and the aggregated information shall not
be Concentric Confidential Information.
11. Indemnity. Each party will defend, indemnify, and hold the other
---------
party harmless against any third party claims arising from the manufacture, use,
reproduction, or distribution, as authorized in this Agreement, of any
technology, content, or other information supplied by it to the other party
under this Agreement, including but not limited to arising out of any alleged
infringement or misappropriation of any copyright, trademark, trade secret,
patent, or other intellectual property right, or violation of any right of
privacy or publicity.
12. Proprietary Rights.
------------------
(a) Ownership. Concentric acknowledges that Netscape and its
---------
licensors own all right, title, and interest in and to the Dial-Up Client
Product and the other components of the Dial-Up System. Netscape acknowledges
that Concentric and its licensors own all right, title, and interest in and to
Concentric's Internet access system.
(b) No Right to Use. Nothing in this Agreement gives Concentric any
---------------
right or license to use, reproduce, or distribute any technology or intellectual
property rights in the Dial-Up System or otherwise belonging to Netscape.
Except for Netscape's right to make use of the Concentric Pages and Concentric's
trademarks, trade names, servicemarks, logos and other materials as specified in
this Agreement, nothing in this Agreement will give Netscape any right or
license to use, reproduce, or distribute any technology or intellectual property
rights in Concentric's Internet access system or otherwise belonging to
Concentric.
13. Term and Termination of Agreement.
----------------------- ---------
(a) Term. This Agreement is for a period of one year beginning on the
----
Effective Date, at which time it will automatically renew subject to Section
13(b).
(b) Termination at Will. Either party may terminate this Agreement at
-------------------
will at any time during the term of this Agreement with or without cause, by
written notice given to the other party given not less than thirty (30) days
prior to the effective date of such termination.
(c) Commission Rights on Termination or Expiration. Following
----------------------------------------------
termination or expiration of this Agreement, Concentric will pay to Netscape all
commissions not yet paid on all Subscribers who registered with Concentric
through the Dial-Up Client System at any time prior to the termination or
expiration of this Agreement, regardless of when Concentric's obligation to pay
such commission accrues.
(d) Development Expenses Incurred Prior to Termination. If this
--------------------------------------------------
Agreement is terminated prior to expiration, and the development expenses
incurred by Netscape under Section 7 above have not been fully paid prior to
such early termination, Concentric will pay to Netscape such percentage of the
total development expenses as is determined by the ratio of the actual time that
-5-
Netscape has spent on modifying the Dial-Up System pursuant to Section 7 prior
to such early termination divided by the total, planned development time.
(e) Survival. Sections 7, 8, 10, 11, 12, 13(c), 14 will survive
--------
termination or expiration of this Agreement.
14. Limitation of Liability. EXCEPT FOR EACH PARTY'S OBLIGATIONS UNDER
-----------------------
SECTION 11, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY LOST PROFITS OR ANY
FORM OF SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES FROM ANY CAUSES OF ACTION
OF ANY KIND, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT, OR
OTHERWISE, EVEN IF IT HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH
DAMAGES. NETSCAPE WILL HAVE NO LIABILITY FOR ANY UNAUTHORIZED TRANSACTIONS OR
OTHER ACTIVITY ON PROVIDER'S CREDIT CARD APPROVAL SYSTEM. IN NO EVENT WILL
NETSCAPE'S TOTAL LIABILITY UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID TO
IT BY PROVIDER UNDER, OR IN CONNECTION WITH, THIS AGREEMENT.
15. General.
-------
(a) Assignment. This Agreement is not assignable by either party,
----------
except that either party may assign this Agreement to an entity controlling,
controlled by, or under common control with it or to any entity that acquires
all or substantially all of such party's assets, or into which it is merged or
otherwise reorganized. Any attempted assignment in violation of this paragraph
will be void. The provisions of this Agreement will be binding upon and inure to
the benefit of the parties, their successors, and permitted assigns.
(b) Independent Contractor. Netscape's relationship with Concentric
----------------------
during the term of this Agreement will be that of an independent contractor, and
not a partner or joint venturer.
(c) Notices. All notices and demands under this Agreement will be in
-------
writing and will be delivered by personal service, confirmed fax, confirmed e-
mail, express courier, or certified mail, return receipt requested, to the
address of the receiving party set forth in this Agreement (or at such different
address as may be designated by such party by written notice to the other
party), and will be effective upon receipt.
(d) Governing Law and Venue. The laws of the State of California,
-----------------------
excluding that body of law controlling conflicts of law, will govern all
disputes arising out of or relating to this Agreement. Each party hereby
consents to personal jurisdiction and service of process on it in the State of
California and waives any right to object thereto.
(e) Compliance with Law. Each party will at all times comply with all
-------------------
applicable international, national, state, regional, and local laws and
regulations, including U.S. export control laws, in performing its duties under
this Agreement.
-6-
(f) Force Majeure. Neither party will be responsible for any failure
-------------
to perform its obligations under this Agreement due to causes beyond its
reasonable control, including but not limited to acts of God, war, riot,
embargoes, acts of civil or military authorities, fire, floods, accidents,
strikes, or shortages of transportation, facilities, fuel, energy, labor or
materials.
(g) Waiver. The waiver by either party of any breach of this
------
Agreement by the other party will not waive subsequent defaults by such party of
the same or a different kind.
(h) Severability. In the event any provision of this Agreement is
------------
held by a court or other tribunal of competent jurisdiction to be unenforceable,
the other provisions of this Agreement will remain in full force and effect.
(i) Publicity. Neither party will disclose any of the terms of this
---------
Agreement to any third party. Netscape and Concentric shall cooperate with each
other so that each party may issue a press release concerning this Agreement,
provided that each party must approve any press release prior to its release.
Concentric will not disclose the existence of this Agreement until after
Netscape publicly issues such press release.
(j) Entire Agreement. This Agreement, together with its attachments,
----------------
constitutes the complete and exclusive agreement between the parties pertaining
to the subject matter hereof, and supersedes in its entirety any and all prior
written or oral agreements or communications between the parties with respect to
such subject matter. Concentric acknowledges that it is not entering into this
Agreement on the basis of any representations not expressly contained herein.
Any modifications or waivers under this Agreement must be in writing and signed
by both parties.
-7-
The parties have executed this Agreement as of the Effective Date.
CONCENTRIC RESEARCH CORPORATION NETSCAPE COMMUNICATIONS
CORPORATION
Signature: /s/ ▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇ Signature: /s/ ▇▇▇▇▇▇ ▇▇▇▇▇-▇▇▇▇▇▇
------------------------- ---------------------------
Name: ▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇ Name: ▇▇▇▇▇▇ (▇▇▇▇) ▇▇▇▇▇-▇▇▇▇▇▇
------------------------------ --------------------------------
Title: Secretary Title: ▇▇ ▇▇▇▇▇
----------------------------- -------------------------------
Date: 8/21/95 Date: 8/24/95
------------------------------ --------------------------------
-8-
ATTACHMENT A
DIAL-UP CLIENT PRODUCT AND DIAL-UP SYSTEM DESCRIPTION
-----------------------------------------------------
[The document titled "Milan Customer Registration Process-Release 1.1" is
to be attached here.]
MILAN CUSTOMER REGISTRATION PROCESS-RELEASE 1.1
INTRODUCTION
This document describes process by which a Milan customer is registered and
signed up with an internet service provider (ISP). It covers all functional
and technical aspects of the process from the customer's PC to Netscape's
registration server (RS) to the ISP's account creation process. The scope
of this discussion does not include the Milan software installation process
from diskette to the customer's PC.
BACKGROUND
Netscape's new retail product, Netscape Navigator Personal Edition (coded
named Milan), is a web browser geared towards novice and experienced home
users who want to access the Internet. Packaged with Milan is a TCP/IP
stack and a dialer which is used to establish a modem-based PPP connection
to an ISP.
The main goal of Milan is to make connecting to the Internet as easy as
possible for the customer, so that they do not need to know the
complexities of TCP/IP, PPP and the underlying connection. To this end,
when the customer starts Milan, it automatically initiates the dialer,
calls the ISP and established the connection.
However, before Milan can be used, the software must be registered with
Netscape, the PC must be configured, and an account with an ISP /(1)/ must
be created. The next section describes the customer registration program
which automates this process.
CUSTOMER REGISTRATION PROCESS
Provided with Milan is a separate Windows-based customer registration
program (CRP) used to gather customer information, sign-up the user with an
ISP of their choice and configure their PC. The CRP is started by the
installation program after the software is installed on the PC. The CRP
does the following things:
. Gathers customer information
. Customer survey (optional)
. Configures modem
. Starts the Netscape Navigator for ISP selection and registration
process
. Saves ISP settings and creates icon for connecting to ISP
Gather Customer Information
In this step, the CRP gathers information about the customer such as name,
address and phone number. This information is used to register the customer
with Netscape (for support purposes), build Netscape's customer database
and create the ISP account. See Appendix A for a specification of the
----------
information that is gathered.
Customer Survey
In this (optional) step, the CRP asks the customer to fill out a survey to
obtain marketing and demographic information about Netscape's customers
such as what they will use Milan for, their age and income. See Appendix B
----------
for a specification of the survey information that is gathered.
__________________
/1/ Milan is aimed at those home users who do not yet have internet accounts
or ISP access. Users that already have an ISP account and want to use Milan can
consult a technical appendix which describes the necessary actions to configure
their machine.
Configure Modem
In this step, the CRP tries to determine the configuration of the customer's
modem. If it cannot auto-detect it, it then prompts the user to enter the
information. The needed parameters are the following:
. Baud rate
. Communications port
. Initialization string
The configuration parameters are needed so that the Milan dialer can properly
operate the modem.
ISP Selection
In this step, the CRP starts the Navigator in Registration/Kiosk mode. The
Navigator uses the dialer to call a toll-free 800/2/ number and establish a PPP
connection to the Netscape's Registration Server (RS). User verification will
be done with the PAP protocol and a fixed username and password. Having
established this connection, the full capabilities of Navigator are used to
complete the rest of the registration process.
When the Navigator is in Kiosk mode (-k command line option), all of the menus
and toolbars on the main Netscape window are disabled. This prevents the
customer from navigating through any means outside the hypertext links found in
the documents. Kiosk mode is a general purpose option of the Netscape client.
In the case of the registration process, it is used to guarantee that the user
has to take the registration pages in the order that they were intended.
The Registration mode (-r command line option) of the Navigator is only enabled
in the Milan version of the Navigator. Its sole purpose is to enable the
automatic registration process described in this document. A client loaded in
registration mode will also enable the Navigator to receive and parse
registration data returned from the RS.
The first action taken by the Navigator in registration mode is to post the
customer and survey information gathered by the CRP to the RS URL. This
overrides any homepage setting or other command-line options. The default RS
URL is stored in an INI file which provides us the flexibility to change this
dynamically for testing purposes or different versions of Milan.
The RS then responds with the ISP home page, from which the user can select the
ISP of their choice. Once a particular ISP is selected, a forms page is
presented to gather any additional user information (e.g., account name) needed
to setup the ISP account. This information is submitted to the RS, which then
sets up the account with the chosen ISP. See the section entitled RS
--
Functionality for more detail on the actions performed by the RS.
-------------
The account information and a Windows icon for the ISP is returned by the RS to
the Navigator. See Appendix D for details on format of the stream returned to
----------
the Navigator.
Save Information and Create Icon
After the account is successfully setup through the Navigator, the line to the
RS is dropped and the ISP information is passed back to the CRP. The CRP saves
the ISP information and configures a Windows icon for starting the dialer and
connecting to the ISP. This completes the registration process. Subsequently,
the customer only needs to connect to the ISP and then start the navigator.
_______________________
/1/ The number is ▇-▇▇▇-▇▇▇-▇▇▇▇.
RS FUNCTIONALITY
After connecting, the Navigator sends the RS a form-post URL containing the
customer and survey information (see Appendices A and B) which the RS saves
------------------
in a log file. It then sends back the ISP Selection home page. Each ISP may
have a page(s) which describe their service offerings. Once the customer
has decided on a particular ISP, he must fill out a form with the data
required by the ISP to establish an account. The user does not have to re-
enter any data entered in the CRP (e.g., name, address). The additional
data required by each ISP varies, but can include such things as:
. Desired account name
. Password
. Keyword
After the customer submits the ISP data, the RS establishes a connection
with the ISP and attempts to setup the user account.
In some cases, the ISP may require more information or a clarification. In
such cases, the RS sends back a form page requesting the desired
information. When the user resubmits the form, the RS sends it back to the
ISP.
When the account setup is successful, the account information is returned
to the Navigator. The information returned and its format is documented in
Appendix D.
----------
OVERALL ARCHITECTURE
This section describes the technical details of the RS implementation.
Figure 1 represents all the components involved in this process.
[GRAPHIC APPEARS HERE]
Figure 1 - Registration Process Components
The overall functionality and flow of activity was described in the
previous sections. The proceeding sections describe the technical details
of each component and the interfaces between each component.
MILAN CLIENT
[DIAGRAM APPEARS HERE]
As described in the preceding sections, the main client components used
during the registration process are the CRP, Navigator and Dialer. Figure 2
shows these components.
Milan
[*]
* Certain information in this Exhibit has been omitted and filed separately with
the Securities and Exchange Commission. A total of 3 pages has been omitted.
Confidential treatment has been requested with respect to the omitted
portions.
If the user chooses to cancel at any point, a fail message is sent in a
MIME stream and the customer information is moved from the reg-attempt file
into the reg-cancel file. All of the reg-* files are described in
Appendix E.
----------
Detailed information about the internal workings of the CGI script and the
communication with each ISP is documented in the Netscape Registration
---------------------
Server Technical Design document.
-----------------------
SUMMARY
This document has explained all of the interfaces in the customer
registration process. All code for the Signup, Navigator and RS
applications has been written to conform to the information in this
document.
Appendix A - Milan Customer Information
[*]
Certain information in this Exhibit has been omitted and filed separately with
the Securities and Exchange Commission. A total of 9 pages has been omitted.
Confidential treatment has been requested with respect to the omitted portions.
ATTACHMENT B
CONCENTRIC INFRASTRUCTURE/DELIVERABLES & DEVELOPMENT EXPENSES
-------------------------------------------------------------
1. Concentric Infrastructure for Internet Access
---------------------------------------------
(a) Nationwide coverage with local access in at least 100 Points of
Presence (POPs)
(b) PPP support- UNIX based registration process running at
Concentric
(c) Ability to do on-line credit card authorization and billing
(d) support for POP3 or SMTP mail servers
(e) Support for NNTP for news
(f) Account for testing dialer and Netscape Navigator connection, as
specified below, to be delivered within five (5) business days after the
Effective Date:
(i) Concentric test accounts for testing the dialer and
Netscape Navigator on the Concentric network.
(ii) A specification of the protocol used to create Concentric
Internet accounts over a TCP/IP connection. Typically, such a protocol
describes the "language" spoken by Concentric's registration server and how
Netscape needs to interact with it.
(iii) A list of the required data items used to create accounts
(this may be part of the protocol).
(iv) An Concentric contact for dealing with protocol,
implementation and testing problems/issues.
(v) A means to test communication/' interaction between
Netscape's registration server and Concentric's. Ideally, this is a specific
Concentric test machine to which Netscape has access over the Internet.
(vi) A means to create "free" test accounts on Concentric's
registration server. This is used for testing and promotional purposes.
2. Concentric Deliverables.
-----------------------
2.1 Provider Page. [See Attachment B-I for Concentric's Provider
-------------
Page]
2.2 Other Concentric Deliverables.
-----------------------------
(a) Information on Concentric's platform on which its
registration server runs. This is required for Netscape to provide the
Concentric with SSLD for Concentric's registration server.
(b) A description of Concentric's services and prices. In
addition, Concentric must provide Netscape with an Concentric logo (gif format)
and a Wi/n/dows 32x32 icon. The logo is used to represent Concentric on the
registration server pages, and the icon is used on the client side for the
dialer.
(c) A list of POPs
(d) Contact for updates and changes to the POPs
(e) in' automated process to update the POP numbers Netscape
displays to users; and an updated list each time a new POP becomes effective.
3.
Development Expenses.
--------------------
[*]
--------------------------
[*]Certain information on this page has been omitted and filed
separately with the Securities and Exchange Commission. Confidential treatment
has been requested with respect to the omitted portions.
-2-
ATTACHMENT B-1
Netscape pricing sheet plan
--------------------------------------------------------------------------------
The Concentric Network
If you have questions, call (▇▇▇) ▇▇▇-▇▇▇▇
--------------------------------------------------------------------------------
Promotional offers Buy one month, get the second month free. Never a
start-up fee. Your choice of four pricing plans,
rates apply 24 hours a day, 7 days a week.
--------------------------------------------------------------------------------
Unlimited Plan US $29.95 per month for unlimited connect time
--------------------------------------------------------------------------------
Hourly Plan US $19.95 per month for 20 hours; additional hours
$1.50.
--------------------------------------------------------------------------------
Beginner's Plan US $7.95 per month for 5 hours; additional hours
$1.95
--------------------------------------------------------------------------------
Toll-Free Plan US $10 per month for 2 hours; additional hours $5
--------------------------------------------------------------------------------
Start-up fee (all plans) $0
--------------------------------------------------------------------------------
Customer Support 24 hours a day, 7 days a week (▇▇▇) ▇▇▇-▇▇▇▇
--------------------------------------------------------------------------------
Concentric Network
Key Advantages
. With flat rate service, unlimited connect time for one low monthly price.
. Low hourly fee plans for light users.
. Never a start-up fee.
. Rates apply 24 hours a day, 7 days a week.
. Up to 5 megs of storage space for your FREE personal WWW page
. 24-hour, 7-day a week Customer Service
. 135 dial-in nodes nationwide (Expanding to 242 soon).
Terms & Conditions
Once you are signed on, please read our terms of service at
▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇/▇▇▇▇▇. If you do not agree on our terms of service, please
call (▇▇▇) ▇▇▇-▇▇▇▇ to cancel your account.
ATTACHMENT C
ISP TECHNICAL SUPPORT TERMS
1. Netscape will provide front-level support to a potential Subscriber
during the installation process for the Dial-up Client and the initial
registration with Provider. Provider will provide back-line support to
Netscape.
2. Beginning on the conclusion of the registration process, Provider will
be responsible for all Subscriber support relating to Internet access services.
3. Following the conclusion of the registration process, Provider will
provide each new Subscriber with a copy of Provider's terms and conditions of
service for review by Subscriber.
4. Provider and Netscape will each provide front-line support of the
Dial-Up Client to the Subscriber free of charge for ninety (90) days after the
Subscriber registers with Provider (the Initial Support Period). Such support
includes call receipt, entitlement verification, call screening, installation
assistance, problem identification and diagnosis. Provider will assign an
adequate number of properly qualified and trained personnel to provide front-
line support for the Dial-Up Client. If Netscape support representatives are
being contacted by Provider for front line support or Internet access questions,
or for excessive back line support then, upon Netscape's request, Provider and
Netscape will cooperate to minimize such contact.
5. Netscape will provide back-end support for the Dial-Up Client to
Provider (as well as front end support to Subscribers described in Section 4
above). Back-end support to Provider includes efforts to identify defective
source code and to provide corrections, workarounds and/or patches to
reproducible deviations in the Dial-Up Client from the applicable specifications
shown in the applicable reference manuals ("Program Errors").
(a) Netscape will provide Provider with a telephone number and an e-
mail address which Provider may use to report Program Errors during Netscape's
local California business hours (8am - 5pm PST). Provider will provide
sufficient information for Netscape to enable Netscape to duplicate the Program
Error. At any given time, Netscape will provide back line support to Provider
for the then-current version of the Dial-Up Client, and for the immediately
preceding version until it has been superseded for a period of six (6) months.
(b) Provider will identify one (1) member of its customer support
staff and one (1) alternate to act as the primary technical liaisons responsible
for all communications with Netscape's support representatives. Such liaisons
will have sufficient technical expertise, training and/or experience, for
Provider to perform its obligations hereunder. Provider may substitute contacts
at any time by providing one (1) week's prior written and/or electronic notice
thereof to Netscape. Provider's initial liaison(s) are:
_________________________ and _________________________
primary alternate
6. Following the Initial Support Period, each of Netscape and
Provider may, in its discretion, stop offering Subscriber support, continue to
offer Subscriber support free of charge, or may charge for Subscriber support.
-3-
ATTACHMENT D
COMMISSION RATES
----------------
[*]
---------------------------
[*] Certain information on this page has been omitted and filed separately
with the Securities and Exchange Commission. A total of 1 page containing such
information has been omitted from this exhibit. Confidential treatment has been
requested with respect to the omitted portions.
ATTACHMENT E
REPORT FORMAT
-------------
Number of Subscribers
Subscribers billed 1st Subscribers billed 2nd via Dial-Up System
month month Since Effective Date
---------------------- ---------------------- ----------------------
ATTACHMENT F
MUTUAL CONFIDENTIAL DISCLOSURE AGREEMENT
WHEREAS, Netscape Communications Corporation ("Netscape") has
developed unique and proprietary computer programs; and
WHEREAS, CONCENTRIC RESEARCH CORP. ("Company") and Netscape wish to
-------------------------
discuss a proposed business relationship between Netscape and Company.
NOW, THEREFORE:
Each party (the "Receiving Party") understands that the other party
(the Disclosing Party") has disclosed or may disclose information (including,
without limitation, computer programs, code, algorithms, names and expertise of
employees and consultants, know-how, formulas, processes, ideas, inventions
(whether patentable or not), schematics and other technical, business, financial
and product development plans, forecasts, strategies and information), which to
the extent previously, presently, or subsequently disclosed to the Receiving
Party is hereinafter referred to as "Proprietary Information" of the Disclosing
Party. All Proprietary Information disclosed in tangible form by the Disclosing
Party shall be marked "confidential" or "proprietary" and all Proprietary
Information disclosed orally or otherwise in intangible form by the Disclosing
Party shall be designated as "confidential" or "proprietary" at the time of
disclosure and shall be reduced to writing and delivered to the Receiving Party
within thirty (30) days following the date of disclosure.
In consideration of the parties' discussions and any access the
Receiving Parry may have to Proprietary Information of the Disclosing Party, the
Receiving Party hereby agrees as follows:
1. The Receiving Party agrees (i) to hold the Disclosing Party's
Proprietary Information in confidence and to take all necessary precautions to
protect such Proprietary Information (including, without limitation, all
precautions the Receiving Party employs with respect to its own confidential
materials), (ii) not to divulge any such Proprietary Information or any
information derived therefrom to any third person, (iii) not to make any use
whatsoever at any time of such Proprietary Information except to evaluate
internally whether to enter into the currently contemplated business
relationship with the Disclosing Party, (iv) not to remove or export any such
Proprietary Information from the country of the Receiving Party, and (v) not to
copy or reverse engineer, reverse compile or attempt to derive the composition
or underlying information of any such Proprietary Information. The Receiving
Party shall limit the use of and access to the Disclosing Party's Proprietary
Information to the Receiving party's employees who need to know such Proprietary
Information for the purpose of such internal evaluation and shall cause such
employees to comply with the obligations set forth herein. The Receiving Party
shall treat the Proprietary Information with at least the same degree of care
and protection as it would use with respect to its own proprietary information.
The foregoing obligations shall survive for a period of three (3) years from the
date of disclosure of the Proprietary Information. Without granting any right or
license, the Disclosing Party agrees that the foregoing shall not apply
with respect to information the Receiving Party can document (i) is in the
public domain and is readily available at the time of disclosure or which
thereafter enters the public domain and is readily available, through no
improper action or inaction by the Receiving party or any affiliate, agent or
employee, or (ii) was in its possession or known by it prior to receipt from the
Disclosing Party, or (iii) was rightfully disclosed to it by another person
without restriction, or (iv) is independently developed by the Receiving Party
without access to such Proprietary Information, or (v) is required to be
disclosed pursuant to any statutory or regulatory authority, provided the
Disclosing Party is given prompt notice of such requirement and the scope of
such disclosure is limited to the extent possible.
2. Immediately upon (i) the decision by either parry not to enter
into a business relationship as contemplated by paragraph 1, or (ii) a request
by the Disclosing Party at any time (which will be effective when actually
received at the Receiving Party's address herein), the Receiving Party will turn
over to the Disclosing Party all Proprietary Information of the Disclosing Party
and all documents or media containing any such Proprietary Information and any
and all copies or extracts thereof. The Receiving Parry understands that
nothing herein (i) requires the disclosure of any Proprietary Information of the
Disclosing Party, which shall be disclosed if at all solely at the option of the
Disclosing Party, or (n) requires the Disclosing Party to proceed with any
proposed transaction or relationship in connection with which Proprietary
Information may be disclosed.
3. Except to the extent required by law, neither party shall disclose
the existence or subject matter of the negotiations or business relationship
contemplated by this Agreement.
4. The Receiving Parry acknowledges and agrees that due to the unique
nature of the Disclosing Party's Proprietary Information, there can be no
adequate remedy at law for any breach of its obligations hereunder, that any
such breach may allow the Receiving Party or third parties to unfairly compete
with the Disclosing Party resulting in irreparable harm to the Disclosing Party,
and therefore, that upon any such breach or any threat thereof, the Disclosing
Parry shall be entitled to seek appropriate equitable relief in addition to
whatever remedies it might have at law. The Receiving Party will notify the
Disclosing Party in writing immediately upon the occurrence of any such
unauthorized release or other breach. In the event that any of the provisions
of this Agreement shall be held by a court or other tribunal of competent
jurisdiction to be unenforceable, the remaining portions hereof shall remain in
full force and effect. This Agreement supersedes all prior discussions and
writings with respect to the subject matter hereof, and constitutes the entire
agreement between the parties with respect to the subject matter hereof. No
waiver or modification of this statement will be binding upon either party
unless made in writing and signed by a duly authorized representative of such
party and no failure or delay in enforcing any right will be deemed a waiver.
-2-
5. This Agreement shall be governed by the laws of the State of
California, without regard to conflicts of laws provisions thereof and each
party submits to the jurisdiction and venue of any California State or federal
courts generally serving the Santa ▇▇▇▇▇ county area with respect to the subject
matter of this Agreement.
NETSCAPE COMMUNICATIONS CONCENTRIC RESEARCH CORP.
CORPORATION
By: /s/ ▇▇▇▇ ▇▇▇▇▇ By: /s/ ▇▇▇▇▇ ▇▇▇▇▇▇
------------------------------- -------------------------------
▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇
Address: Address:
▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇
▇▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇
Date: 6/5/95 Date:
------------------------------ ------------------------------
-3-