ICT Service Level Agreement Management Policy - ICT and Municipality
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http://downloads.skdm.co.za/Agenda%20Ordinary%20Council%20meeting,%2028%20March%202019/ICT%20policies%20-%20Annexure%205/ICT%20Service%20Level%20Agreement%20Management%20Policy%20-%20ICT%20and%20Municipality.pdfUnless the owner has removed it from the web, you can access the full document via its original URL:
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