UNISYS
DATA PROCESSING
SERVICES AGREEMENT
BETWEEN
▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇
AND
Pacifica Bank (In Organization)
Dated as of May 19, 1998
TABLE OF CONTENTS
1. DEFINITIONS.....................................................1
2. EFFECTIVE DATE/START-UP DATE/TERM OF AGREEMENT: ................3
3. FACILITIES:.....................................................3
4. EQUIPMENT.......................................................3
5. SOFTWARE........................................................3
5.1 CLIENT-OWNED SOFTWARE .....................................3
5.2 CLIENT-USED SOFTWARE: .....................................4
5.3 UNISYS SOFTWARE: ..........................................5
6. DATA COMMUNICATIONS: ...........................................5
7. HUMAN RESOURCES.................................................6
8. SERVICES........................................................6
8.1 INITIAL SERVICES ..........................................6
8.2 MODIFICATION OF SERVICES ..................................7
8.3 CLIENT OBLIGATIONS ........................................7
9. CHARGES AND PAYMENTS: ..........................................9
9.1 MONTHLY BASE CHARGE: ......................................9
9.2 ADDITIONAL CHARGES: ......................................10
9.3 REIMBURSEMENT OF EXPENSES: ...............................11
9.4 TAXES:....................................................11
9.5 RERUNS:...................................................11
9.6 PAYMENT:..................................................11
9.7 VERIFICATION OF COSTS:.................................................11
10. TRANSITION:...................................................12
11. SECURITY:.....................................................12
11.1 SECURITY FOR SERVICE CENTER/CLIENT PREMISES:.............12
11.2 SAFEGARDING CLIENT DATA:.................................12
12. CONFIDENITALITY:..............................................13
13. AUDIT RIGHTS:.................................................13
14. CLIENT'S DATA FILES:..........................................14
15. RIGHTS IN WORK PRODUCT:.......................................14
16. INSURANCE:....................................................15
17. REPRESENTATIONS, WARRANTIES AND DISCLAIMERS: .................15
18. FORCE MAJEURE:................................................16
19. DISPUTE RESOLUTION: ..........................................16
21. SUSPENSION AND TERMINATION: ..................................17
22. TERMINATION ASSISTANCE: ......................................18
23. LIMITATION OF LIABILITY: .....................................20
24. NOTICES:......................................................20
25. OTHER PROVISIONS: ............................................21
DATA PROCESSING
SERVICES AGREEMENT
This Data Processing Services Agreement (this "Agreement") is made as of the
18thday of May, 1998 by and between ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ ("Unisys") a Delaware
corporation, with a place of business at ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇
▇▇▇▇▇ and Pacifica Joint Venture ("Client") with a place of business at
_____________________________________.
Unisys agrees to provide Services to Client, and Client agrees to purchase
Services from Unisys, in accordance with this Agreement. A Summary of Exhibits
and Schedules is attached as Exhibit 1.
Accordingly, in consideration of the premises and other good and valuable
consideration the receipt and sufficiency of which is hereby acknowledged, the
parties hereto hereby agree as follows:
1. Definitions:
For all purposes of this Agreement, the following terms shall have the following
meanings:
1.1 Application Software - custom programs and programming aids with supporting
documentation, including, but not limited to, input and output formats, program
listings, system flowcharts, narrative descriptions and operating instructions
and all tangible media upon which such programs are recorded. Collectively,
these programs make up the various automated client applications/ systems which
will be run at the Service Center or the Client Premises.
1.2 Client Equipment - the central processing equipment and associated
peripheral and other equipment, identified on the applicable SOW Schedule, which
are owned or leased by Client and which will be provided by Client at the
Service Center or at Client sites.
1.3 Client-Owned Software - the Software identified on the applicable SOW
Schedule, which is the property of Client which is to be provided by Client at
the Service Center or at Client sites.
1.4 Client Premises - has the meaning given it in Section 8.3(b).
1.5 Client Teleprocessing Equipment - has the meaning given it in Section 6,
1.6 Client-Used Software - the software products, not the property of Client,
which have been operated by Client at Client sites prior to the Effective Date
and which are identified on the applicable SOW Schedule.
1.7 Confidential Information - has the meaning given it in Section 12
1.8 Effective Date - the date first above written.
1.9 Equipment - Client Equipment and Unisys Equipment.
1.10 Modified Services - has the meaning given it in Section 8.2(a).
1.11 Monthly Base Charge -the fixed monthly charges specified in Exhibit IV to
be paid to Unisys by Client for the Services
1.12 Rationalization - has the meaning given it in Section 8.1(c).
1.13 Service Center - the service center located at: ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇,
▇▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ (or any other service center to which the data processing
may be relocated pursuant to a Regionalization) from which Unisys shall provide
Services to Client hereunder.
1.14 Services - those forms of installation, maintenance, development, support,
systems services and education, and other systems operations more particularly
identified in the SOW to be performed by Unisys for Client at the Service Center
and/or the Client Premises.
1.15 Software - all System Software and Application Software and any related
documentation.
1.16 SOW - the Statement of Work which is attached hereto as Exhibit II and
incorporated herein by reference and the Schedules referenced therein.
1.17 Start-up Date - the date specified in Exhibit III.
1.18 System Software - all operating system software, data communications
software and the various utilities and supporting documentation utilized at the
Service Center or the Client Premises, including but not limited to, programs,
input and output formats, program listings, system flowcharts, narrative
descriptions and operating instructions, and shall include tangible media upon
which such programs are recorded.
1.19 Term of Agreement - the period of time specified in Exhibit III.
1.20 Unisys Equipment - the central processing equipment and associated
peripheral and other equipment, identified on the applicable SOW Schedule, which
are owned or leased by Unisys and which will be provided by Unisys, for the
benefit of Client, at the Service Center or at Client sites.
1.21 Unisys Materials - has the meaning given it in Section 15.
1.22 Unisys Software - the Software, identified on the applicable SOW Schedule,
which is owned by Unisys and will be provided by Unisys, for the benefit of
Client, at the Service Center or at Client sites.
2
2. Effective Date/Start-Up Date/Term of Agreement:
This Agreement will become effective on the Effective Date and will continue in
effect until terminated in accordance with its terms. The Services to be
provided by Unisys shall commence on the Start-up Date and shall continue
thereafter for the Term of Agreement unless this Agreement is earlier terminated
in accordance with its terms. Thereafter, any further extensions shall be in
accordance with mutually agreed upon terms.
3. Facilities:
Unisys will provide the Services from the Service Center. Any facility features
required by Client are more particularly described in the SOW. Client will make
available to Unisys the Client Premises identified in Section 8.3(b).
4. Equipment:
Client shall make available to Unisys the Client Equipment and Unisys shall make
available additional Equipment as specified in the SOW. Unisys will assume the
cost of maintenance for the Equipment listed in the applicable SOW Schedules for
as long as such Equipment is used by Unisys to provide Services to Client under
this Agreement.
5. Software:
5.1 Client-Owned Software
(a) Client-Owned Software is and shall remain Client's property, except that
Unisys shall have the right to the use of such Software at the Service Center or
the Client Premises without charge to Unisys in order to provide Services to
Client. Unisys shall maintain and safeguard the existing documentation of
Client-Owned Software while in Unisys possession and deliver the same to Client
promptly upon termination of this Agreement or on such earlier date that such
documentation is no longer required by Unisys.
(b) Client shall and hereby does grant to Unisys a non-exclusive license to use
any and all Client-Owned Software, including all related documentation, for the
purpose of rendering Services to Client. Client-Owned Software shall not be
utilized directly or indirectly by persons other than Unisys full-time or
part-time employees or other contract persons hired by Unisys and shall only be
utilized on Equipment owned or leased by Unisys or by Client and situated at the
Service Center or the Client Premises.
(c) Except with the prior written consent of Client, only Client work shall be
processed utilizing the Client-Owned Software, except that Unisys may, from time
to time, produce/ manipulate data (but not Client data) for its own needs (such
as staff time reporting data, machine utilization statistics, etc.).
3
(d) Client, at its own expense, will defend and indemnify Unisys against claims
that Client-Owned Software furnished under this Agreement infringes a United
States patent or copyright or misappropriates trade secrets protected under
United States law, provided Unisys (a) gives Client prompt written notice of any
claim known by Unisys, (b) permits Client to defend or settle the claims and (c)
provides all reasonable assistance to Client in defending or settling the
claims. Client will not defend or indemnify Unisys if any claim of infringement
or misappropriation (a) is asserted by a parent, subsidiary or affiliate of
Unisys or (b) results from Unisys alteration of any Client-Owned Software.
5.2 Client-Used Software:
(a) Client shall, during the Term of Agreement, obtain all necessary consents
and licenses from third parties for Unisys to utilize Client-Used Software for
the purposes intended under this Agreement, at no cost to Unisys. In the event
Unisys shall be required to pay for access to use any such Client-Used Software,
Client shall reimburse Unisys for all amounts which Unisys so pays. Client, at
its own expense, will defend and indemnify Unisys against claims that Unisys is
not authorized to utilize or operate any of the Client-Used Software in
providing Services to Client under this Agreement.
(b) Unisys will utilize Client-Used Software only for the purposes permitted by
the applicable consent or license obtained by Client from the third party
software vendor.
5.3 Unisys Software:
(a) Unisys Software is and will remain Unisys property and Client shall have no
rights or interests therein except as specifically described herein. Unisys, at
its own expense, will defend and indemnify Client against claims that
Unisys Software furnished under this Agreement infringes a United States patent
or copyright or misappropriates trade secrets protected under United States law,
provided Client (a) gives Unisys prompt written notice of any claim known by
Client, (b) permits Unisys to defend or settle the claims and (c) provides all
reasonable assistance to Unisys in defending or settling the claims. Unisys will
not defend or indemnify Client if any claim of infringement or misappropriation
(a) is asserted by a parent, subsidiary or affiliate of Client, (b) results from
Client's alteration of any Unisys Software or (c) results from use of any Unisys
Software in combination with any non-Unisys Software.
(c) At no time may the Unisys Software or any of the various components thereof
or any modifications thereto, be disclosed to third parties, sold, assigned,
leased or otherwise disposed of, or commercially exploited or marketed in any
way, with or without charge, except by Unisys. Further, Client shall keep
confidential the Unisys Software and will not permit the Unisys Software to be
copied, reproduced or disclosed to third parties, in whole or in part, by any
person, firm or corporation, at any time.
6. Data Communications:
4
Client will provide all communication lines, ports, modems, interface equipment
and terminals, necessary for use in connection with this Agreement, between
Client's facilities as designated in the SOW (hereinafter referred to as "Client
Teleprocessing Equipment"). With respect to such Client Teleprocessing
Equipment, Client does hereby appoint Unisys as its sole technical and
management agent for all matters relating to such Client Teleprocessing
Equipment.
Client shall so notify such third parties as are necessary and appropriate
within a reasonable time after the Effective Date. With respect to selecting
additional or replacement Client Teleprocessing Equipment, Unisys and Client
shall mutually confer and agree upon the selection of additional or substitute
Client Teleprocessing Equipment and the ongoing management of such equipment.
7. Human Resources:
7.1 Commencing on the Effective Date, Unisys may offer employment to certain
mutually designated employees of Client in accordance with Unisys normal
employment policies. Commencing on the Start-up Date, Unisys will provide for
the staffing of the Service Center, which shall consist of a program manager and
such other personnel as are necessary to perform the Services. The program
manager shall be a full-time Unisys employee. The program manager shall be the
focal point for all Service Center related issues.
7.2 Except as otherwise agreed in writing, after the Start-up Date, during the
Term of Agreement and for a period of one (1) year thereafter, both parties
agree to refrain from recruiting any officer or employee employed then or within
the preceding twelve (12) months by the other party or a subsidiary or parent of
the other party. This restriction applies only to officers and employees who are
directly involved with this Agreement.
8. Services:
8.1 Initial Services.
(a) Commencing on the Start-up Date and during the Term of Agreement, Unisys
shall provide the Services to Client and Client will purchase the Services from
Unisys at the Service Center and/or the Client Premises.
(b) Client acknowledges that its needs and objectives have been fully reflected
in the SOW and that Unisys performance under this Agreement shall be assessed
solely by reference thereto.
(c) Notwithstanding anything to the contrary contained herein, it is understood
and agreed by Unisys and Client that Unisys is not providing to Client hereunder
any year 2000 "millennium" software redevelopment or testing services unless
such services are specifically described in the SOW.
(d) Unisys may, at its option and subject to obtaining any relevant consents in
respect of Client-Used Software, transfer processing of Client's data hereunder
to a
5
regional service center provided by Unisys. Unisys shall be responsible for
directing and performing this transfer ("Regionalization") and Client agrees to
provide all cooperation reasonably requested by Unisys to accomplish
Regionalization in a timely manner. Except as otherwise provided in this
Agreement or mutually agreed upon in writing, Unisys shall bear all costs of
Regionalization and shall be responsible for determining the date
Regionalization is complete and notifying Client of such date.
8.2 Modification of Services
(a) If Client shall, at any time during the Term of Agreement, require any
additions to or changes in scope of the Services ("Modified Services") then it
shall request the same in accordance with the provisions of Section 8.2(b).
(b) (i) Unisys and Client shall negotiate in good faith in an attempt
to agree on such specifications as are reasonably necessary for
Unisys to provide the Modified Services.
(ii) Unisys shall have a period of thirty (30) days within which
to respond to Client requests for the provision of Modified
Services giving an estimate of the date by or on which Unisys will
be able to implement such request and a quotation for the price to
be paid by Client and terms in respect thereof. Client shall,
within thirty (30) days of receipt of such estimate and quotation,
notify Unisys in writing whether or not Client accepts the same.
8.3 Client Obligations.
In connection with the Services provided hereunder by Unisys, Client will, in
addition to its other obligations hereunder, at its own cost and expense and on
a timely basis:
(a) Pay any lease and/or maintenance costs associated with any mutually agreed
upon Client Equipment supplied by Client to the Service Center or the Client
Premises. Operation of any such Client Equipment will be performed by Unisys
personnel.
(b) Commencing on the Effective Date, provide to Unisys (i) the Service Center,
if Client is responsible for providing the Service Center hereunder, and (ii)
such space, office furnishings, janitorial service, telephone service, utilities
(including air conditioning) and office-related equipment, supplies and
duplicating services in Client's premises designated in the applicable SOW
Schedule, as Unisys shall require for offices and computer room (all of such
space, whether one or more locations, being herein collectively referred to as
the "Client Premises"). Unisys shall have access to the Client Premises
twenty-four (24) hours per day, seven (7) days a week, subject to Client's
reasonable security rules. In addition, Client shall provide storage space for
all supplies as Unisys may reasonably require. Unisys agrees that the right
granted to Unisys by Client for the location of Equipment and data processing
personnel at the Client Premises is subject to Client having the right to occupy
such facility. Notwithstanding the foregoing, Client remains obligated to
provide, without interruption, a facility in which to locate such Equipment and
personnel suitable for Unisys satisfactory performance of the Services under
this Agreement. If any move from one Client Premises to another becomes
necessary, Client shall be responsible for
6
reasonable costs as agreed between Client and Unisys related to the relocation
of all Equipment and personnel (both Client and Unisys). Unisys and Client will
cooperate to minimize any such costs.
(c) Comply with the terms and provisions of all leases, licenses and other
agreements relating to the Client Premises and the Service Center if Client is
responsible for providing the Service Center hereunder, and shall renew the same
whenever necessary so as to enable Unisys to perform the Services under this
Agreement.
(d) Indemnify Unisys against any loss, liability or claims that may be incurred
by Unisys and which arise by virtue of Unisys presence in or occupation of the
Client Premises and the Service Center if Client is responsible for providing
the Service Center hereunder, where such liability arises from non-compliance by
Client or its predecessor in title with laws or regulations dealing with
environmental protection, dumping of waste deposits, defective premises or
matters relating to health and safety.
(e) Furnish all available current documentation for applications, run streams
and period-end activities plus all other documentation required for Unisys to
successfully perform the Services under this Agreement.
(f) Supply any and all required source data and machine readable data with
applicable control totals in the form presently used with respect to
Client-Owned Software and Client-Used Software and in the form required by
Unisys with respect to Unisys Software.
(g) Furnish ten (10) business days of on-site operations training to the Unisys
staff. This training will cover all three shifts and will take place at the site
identified in the SOW prior to the Start-up Date. The scheduling of this
training shall be mutually agreed to by the Unisys program director and the
appropriate Client management.
(h) Maintain sufficient personnel for the continuance of operations and training
through the Start-up Date. Client shall be responsible for the expenses of its
personnel. The scheduling of work days shall be mutually agreed upon by the
Unisys program manager and the appropriate Client management.
(i) Maintain any clerical procedure manuals originally prepared by Unisys and
provided to Client for use by Client personnel.
(j) Train Client personnel to prepare input for and to effectively utilize
output from the Software operated hereunder.
(k) Provide the necessary transportation for data and reports between the Client
Premises and Client's other locations.
(l) Inspect and review all reports prepared by Unisys within three (3) business
days after receipt thereof for daily and weekly reports and within five (5)
business days after receipt thereof for monthly or other periodic reports.
Failure to so reject any such report within the time specified shall constitute
acceptance thereof.
7
(m) Provide all data processing related forms and supplies, required by Unisys
to provide Services, to include all pre=printed and stock tab forms, cards,
labels, magnetic tapes, disc packs, printer ribbons and communications supplies;
and decollate, burst and distribute internally at Client locations the output
reports returned by Unisys.
9. Charges and Payments:
9.1 Monthly Base Charge:
(a) Client shall pay Unisys the Monthly Base Charge in accordance with Exhibit
IV. Payment shall be made to Unisys on the first business day of the month for
which Services are to be rendered.
(b) The Monthly Base Charge payable by Client under Section 9.1(a) of this
Agreement will be adjusted on an annual basis as follows:
(i) Definitions. For purposes of this Section 9.1(b):
(A) "CPI" shall mean the Consumer Price Index for All Urban
Consumers, U.S. City Average, for All Items (1982-1984 = 100), as
published by the Bureau of Labor Statistics of the U.S. Department
of Labor.
(B) "Base CPI" shall mean the CPI published as final by the Bureau
of Labor Statistics for June, 1998.
(C) "Base Date" shall mean July 31, 1998.
(D) "Current CPI" shall mean, with respect to each anniversary of
the Base Date, the CPI published as final by the Bureau of Labor
Statistics for December of the previous calendar year.
(E) "Net CPI" shall mean, with respect to each anniversary of the
Base Date, the Current CPI for that anniversary date minus the
Base CPI.
(F) "Percentage Change" shall mean, with respect to each
anniversary of the Base Date, the Net CPI for that date divided by
the Base CPI.
(ii) Annual Adjustment. The Monthly Base Charge, as then
previously adjusted pursuant to this annual adjustment
methodology, will be adjusted, prospectively, effective as of each
anniversary of the Base Date as follows:
(A) If the Percentage Change for that anniversary of the Base Date
is 0.02 or less, then there will be no adjustment to the Monthly
Base Charge.
(B) If the Percentage Change for that anniversary of the Base Date
is 0.05 or less, but greater than 0.02, then the Monthly Base
Charge for the then remaining Term of Agreement will be increased
by an amount determined in accordance with the formula: {Monthly
Base Charge x 0.75 x 1/2 of (Percentage Change - 0.02)}.
(C) If the Percentage Change for that anniversary of the Base Date
is greater than 0.05, then the Monthly Base Charge for the then
remaining Term of Agreement will be increased by an amount
determined in accordance with the formula: {the sum of (A) Monthly
Base Charge x 0.75 x 1/2 of (0.05 -0.02), plus (B) Monthly Base
Charge x 0.75 x (Percentage Change - 0.05)}.
8
(iii) CPI Replacement. In the event that the Bureau of Labor
Statistics stops publishing the CPI or substantially changes the
content or format of the CPI, Unisys and Client will substitute
another comparable measure published by a mutually agreeable
source; provided, however, that if the change is merely to
redefine the base period for the CPI from 1984-1986 to some other
period, Unisys and Client will continue to use the CPI but will,
if necessary, convert either the Current CPI or the Base CPI to
the same basis as the other by multiplying such CPI by the
appropriate conversion factor.
9.2 Additional Charges:
The parties recognize that, in certain situations, special ▇▇▇▇▇▇▇▇ or credits
must be accommodated for Modified Services described in Section 8.2. In these
cases, Unisys and Client will express their mutual agreement by completing and
signing a Special Billing/Credit Authorization substantially in the form of
Exhibit V hereto. Additional charges due to Unisys under this Section 9.2 will
be billed to Client monthly in arrears.
9.3 Reimbursement of Expenses:
Client shall reimburse Unisys for any reasonable expenses, including travel,
incurred by Unisys in response to Client requests for services not set forth in
this Agreement.
9.4 Taxes:
Client will pay any tax Unisys becomes obligated to pay by virtue of this
Agreement, exclusive of taxes based on the income of Unisys.
9.5 Reruns:
Client shall pay the reasonable charges of Unisys for excessive or unreasonable
reruns or extra shift time hours necessitated by incorrect or incomplete data or
erroneous instructions supplied to Unisys by Client and for corrections of
programming, operator and other processing error caused by Client and its
employees or agents.
9.6 Payment:
(a) The Monthly Base Charge due under Section 9.1 and set forth in Exhibit IV is
payable as therein specified. Additional charges due under Section 9.2 are due
and payable no later than 30 days from invoice date. Unisys may impose a late
payment charge equal to the lesser of (a) 1-1/2% per month or (b) the maximum
rate allowed by law for payments received after the due date.
(b) Payment shall be remitted to the address or the electronic transit routing
indicated on the Unisys invoice.
9.7 Verification of Costs:
9
The Monthly Base Charge is based upon information furnished by Client to Unisys
but not independently verified by Unisys. Client represents to Unisys that such
information, particularly as it relates to costs, is accurate and contains no
material omissions. Client agrees to increase the Monthly Base Charge and volume
charges, if any, specified in Section 9.3 of the SOW in order to compensate
Unisys for the extra cost incurred by it in assuming such data processing
operations as a result of inaccuracies or omissions determined by Unisys within
six months of the Start-up Date.
10. Transition:
Unisys will conduct an orderly transition from the current Client data center
environment to the Unisys managed data center environment in accordance with the
SOW.
11. Security:
11.1 Security for Service Center/Client Premises:
(a) Where Unisys provides the Service Center, Unisys will perform those security
procedures mutually agreed to with Client which are in practice at the Service
Center as of the Effective Date. In the event that revised or additional
procedures are required by Client, and such revisions or additions cause Unisys
to incur additional costs, then Client shall reimburse Unisys for such costs.
Except as provided in Section 8.3 and 13 herein, Client personnel shall not
operate the Equipment and Software to be utilized by Unisys to provide Services
to Client hereunder and shall not have access to any room where any such
Equipment and Software may be located or assist Unisys in any manner without the
prior consent of Unisys.
(b) Unisys personnel shall comply with the reasonable rules of Client with
respect to any required access to the Client Premises and Client shall be
responsible for security of the Client Premises. Unisys agrees that Unisys
employees, while on the Client Premises, will comply with Client's published
policies and procedures regarding safety and personal conduct. The foregoing
notwithstanding, Unisys reserves to itself all rights regarding discipline or
other action relating to its employees. Unisys will make good faith efforts to
ensure compliance by its employees with such policies and procedures. Client
may, in good faith, exclude from its premises any employees, agents, visitors or
suppliers of Unisys for the protection of its property and other interests.
11.2 Safeguarding Client Data:
Unisys will maintain reasonable safeguards against the destruction, loss or
alteration of Client's data and data files in the possession of Unisys. Such
safeguards shall be no less rigorous than those Unisys observes in safeguarding
its own data of a similar type.
Notwithstanding anything to the contrary contained herein, it is understood and
agreed by Unisys and Client that Unisys is not providing disaster recovery
services to
10
Client hereunder unless such disaster recovery services are specifically
described in the SOW.
12. Confidentiality:
Except as otherwise provided herein, Unisys and Client each agree that all
written information communicated to it by the other, whether before the
Effective Date or during the Term of Agreement, and (a) marked as confidential
or proprietary; or (b) regarding customers; human resources; financial costs,
expenses or operations; inventory, purchasing or merchandising; or plans,
strategies or forecasts (hereinafter collectively referred to as "Confidential
Information") shall be used only for the purposes of this Agreement, and that no
Confidential Information of the other party shall be disclosed to outside
parties by the recipient party, its agents or employees without the prior
written consent of the other party. Each party agrees to take all reasonable
precautions to prevent the disclosure to outside parties of Confidential
Information of the other party, including without limitation, the terms of this
Agreement, except for information which is (i) not marked as confidential or
proprietary or included in the categories identified above, (ii) already known
by or available to the other party or its parent or subsidiaries at the time of
disclosure; (iii) independently generated by either of the parties hereto or its
parent or subsidiaries and not derived from the Confidential Information of the
other party, (iv) generally known or available to the public, or which may later
become generally known or available to the public except where such knowledge or
availability is the result of an unauthorized disclosure by one of the parties
hereto, (v) disclosed to the other party or its parent or subsidiaries by a
third party who is lawfully permitted to make such disclosure, (vi) made
available by the other party to a third party without a similar restriction; or
(vii) required to be disclosed by either party or their parent or subsidiaries
by law, regulation, court order or other legal process. This obligation of
confidentiality shall cease two (2) years after the return of such Confidential
Information to the disclosing party by the receiving party or two (2) years
after the termination of this Agreement, whichever is later.
13. Audit Rights:
Client shall notify Unisys of those Client employees, agents and auditors,
whether internal or external, who are to have access rights to the Service
Center where Unisys is performing Services hereunder. All such persons will have
reasonable access to all Equipment and Software used by Unisys to provide
Services for Client hereunder, for the limited purpose of performing all
necessary steps in connection with Client's audit. Upon written request of
Client, Unisys will assist Client auditors in the application of test programs
against Client files and test files as authorized. Such assistance will include
the use of Unisys systems and operations support personnel necessary to perform
the normally required tests. Unisys will also permit reasonable access to any
facility in which Client's data is being processed and will perform all of the
services described above. Unisys will be entitled to compensation at its then
standard rates for any services, other than of routine nature, rendered in
connection with any such audit or inspection.
11
14. Client's Data Files:
Client's data files and the data contained therein shall be and remain Client's
property and shall be returned to it by Unisys upon termination of this
Agreement or, with respect to any particular data files and data, on such
earlier date that the same are no longer required by Unisys in order to render
Services hereunder. Client's data shall not be utilized by Unisys for any
purpose other than that of rendering Services to Client under this Agreement nor
shall Client's data, or any part thereof, be disclosed, sold, assigned, leased
or otherwise disposed of to third parties by Unisys or commercially exploited by
or on behalf of Unisys.
15. Rights in Work Product:
The respective rights of Unisys and Client in all Software developments shall be
determined as follows:
(a) All work developed by Unisys not having independent
functionality shall be considered part of the work to which it
is a modification or enhancement.
(b) Any enhancements, modifications or developments made by Unisys
to Unisys Software shall belong to Unisys and any
enhancements, modifications or developments made by Unisys to
Client-Owned Software shall belong to Client.
(c) Client shall own all work having independent functionality
that is developed by Unisys using resources paid for solely by
Client under this Agreement; provided, however, that Unisys
has perpetual and irrevocable right to market, distribute or
sublicense such work on payment of a royalty to Client in an
amount equal to 50% of the license fee received by Unisys.
Such marketing rights are exclusive during the Term of
Agreement
(d) As used above "independent functionality" means a computer
program or code which may or may not be part of an existing
work but which when operated alone or in conjunction with
other programs or code, performs a function not previously
available from an existing work.
Client agrees that this Agreement shall not prevent Unisys from providing
services to other customers using the ideas, concepts, techniques, know how and
experience used hereunder or from developing products or services which might be
similar to or competitive with the work product developed under this Agreement.
The work product developed by Unisys hereunder shall not include any Unisys
materials which shall remain the property of Unisys or its third party licensors
("Unisys Materials"). Unisys Materials are generally used or provided to Unisys
customers in the normal course of Unisys business and include but are not
limited to products, software documentation, algorithms, methodologies, notes,
data, processes, techniques or know how or any modifications or enhancements
thereto and all intellectual property rights contained therein.
12
16. Insurance:
Unisys shall maintain, at its own expense, policies of fire and theft insurance
with respect to its own property; comprehensive general liability insurance
covering both personal injury and property damage and including contractual
liability and products liability endorsements; and comprehensive automobile
insurance to cover owned, non-owned, hired and rented cars, all of which shall
pertain to its providing Services to Client under this Agreement. The policy of
comprehensive general liability insurance shall provide for coverage of no less
than two million dollars ($2,000,000) combined single limit. Unisys shall
maintain worker's compensation insurance as required by law for the protection
of Unisys employees. Upon request, Unisys shall provide certificates for all
such policies to Client prior to the Start-up Date. Client will be named
additional insured on the comprehensive general liability insurance to the
extent of the Unisys indemnification in Section 23.4.
17. Representations, Warranties and Disclaimers:
17.1 Each party hereto separately represents and warrants to the other party
hereto that it has full corporate power and authority to enter into this
Agreement and that the execution and delivery of this Agreement and the carrying
out of the transactions contemplated by it have been duly and validly authorized
by all necessary corporate action and do not violate any provision of its
charter, certificate of incorporation or by laws.
17.2 Unisys represents and warrants that it shall perform the Services in a
professional and workmanlike manner and in so doing shall (a) use individuals of
suitable training and skills and (b) subject to the terms of this Agreement,
comply with all regulatory requirements applicable to the provision of the
Services.
17.3 Unisys represents and warrants that the Service Center will remain in
operation and provide Services for the total number of cumulative hours per
month specified herein. During any monthly period, Unisys will either extend the
shift time operations or provide for alternative processing if any of the
Services to be provided herein are unduly delayed.
17.4 Client represents and warrants that Unisys management and/or occupation of
the Client Premises does not violate any provisions of any lease, covenant,
license or other similar agreement between Client and any third party and that
Client shall continue to be primarily liable for compliance with such
provisions.
17.5 EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THERE ARE NO WARRANTIES,
EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE. UNISYS DISCLAIMS THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, FOR
BOTH UNISYS AND NON-UNISYS PRODUCTS, UNLESS SUCH PURPOSE HAS BEEN SPECIFICALLY
IDENTIFIED IN THIS AGREEMENT. UNISYS WARRANTIES EXTEND SOLELY TO CLIENT.
13
18. Force Majeure:
Unisys shall be excused from performance hereunder for the period of time and to
the extent that Unisys is prevented from performing any of the Services, in
whole or in part, as a result of delays caused by Client, an act of God, war,
civil disturbance, court order, labor dispute, third party non-performance or
other cause beyond Unisys reasonable control, including failures or fluctuations
in electrical power, heat, light, air conditioning or telecommunications
equipment and such non-performance shall not be a default or a ground for
termination.
19. Dispute Resolution:
If, at any time, either party hereto shall in good faith determine that the
other party has failed to perform or comply with any of the terms of this
Agreement, such party shall notify the other party, in writing, of such alleged
failure to perform or comply (a "Dispute Notice"). Any good faith dispute
submitted to the terms of this Section 19 shall be brought to the attention of
the representatives of the parties as set forth below to resolve such dispute.
Either Unisys or Client may bring the dispute to the attention of the first
level of such representatives. Receipt of a Dispute Notice by the first level of
representatives shall commence a time period within which the respective
representatives shall exercise their best efforts to resolve such dispute. If
the respective representatives cannot resolve the dispute within the time period
listed below, the dispute shall be referred to the higher level of
representatives as set forth below. If, in good faith, agreement cannot be
reached after a meeting between the higher levels of representatives, either
party may then assert its other rights and remedies under this Agreement. Unisys
and Client agree that, notwithstanding any disagreement as to any matter under
this Agreement, each party shall continue to perform its respective
responsibilities and obligations under this Agreement pending the resolution of
such dispute unless and until this Agreement expires or is terminated in
accordance herewith.
Time Period Unisys Representative Client
Representative
(Business Days)
0 to 5th Program Manager
6th to 10th Principal, Service Delivery
20. Arbitration:
20.1 Subject to Sections 20.2 through 20.5, any controversy or claim arising out
of or relating to this Agreement or the breach thereof, which cannot be resolved
by the dispute resolution process set forth in Section 19, will be settled by
arbitration before three arbitrators in accordance with the Rules of the
American Arbitration Association (AAA) then in effect and judgment upon the
award rendered by the arbitrators may be entered in any court having
jurisdiction. Any such arbitration will be conducted in the city nearest
Client's main U.S. office having an AAA regional office. The arbitrators will be
selected from a panel of persons having experience with and knowledge of
14
electronic computers and the computer business, at least one of the arbitrators
shall have Banking experience, and at least one of the arbitrators selected will
be an attorney.
20.2 The arbitrators will have no authority to award punitive damages nor any
other damages not measured by the prevailing party's actual damages and may not,
in any event, make any ruling, finding or award that does not conform to the
terms and conditions of this Agreement.
20.3 Either party, before or during any arbitration, may apply to a court having
jurisdiction for a temporary restraining order or preliminary injunction where
such relief is necessary to protect its interests pending completion of the
arbitration proceedings. Arbitration will not be required for actions for
recovery of specific property, such as actions for replevin.
20.4 Neither party nor the arbitrators may disclose the existence or results of
any arbitration hereunder without the prior written consent of both parties.
20.5 Prior to initiation of arbitration or any other form of legal or equitable
proceeding, the aggrieved party will give the other party written notice in
accordance with Section 24 describing the claim and amount as to which it
intends to initiate action.
21. Suspension and Termination:
21.1 Unisys may suspend providing Services hereunder, upon ten (10) days written
notice to Client, if any payment under this Agreement is past due.
21.2 Without prejudice to other remedies, Unisys may terminate this Agreement
for default by Client if Client fails to make any payment of (a) the Monthly
Base Charge provided for in Section 9.1, identified as delinquent in a written
notice from Unisys to Client, within twenty (20) days after receipt by Client of
such notice or (b) any other payment, identified as delinquent in a written
notice from Unisys to Client, within thirty (30) days after receipt by Client of
such notice.
21.3 Without prejudice to other remedies, either party may terminate this
Agreement if the other party fails to make a good faith effort to cure any
default relating to Section 12 within thirty (30) days after receipt of a notice
from the other party identifying such default.
21.4 Except as otherwise provided in Sections 21.1 through 21.3, and without
prejudice to other remedies, if either party materially defaults in the
performance of any of such party's material duties or obligations under this
Agreement, which default shall not be substantially cured within thirty (30)
days after written notice is given to the defaulting party specifying the nature
of the default, or with respect to those defaults which cannot reasonably be
cured within thirty (30) days, if the defaulting party fails to proceed within
ten (10) days to commence curing such default and thereafter to proceed with all
due diligence to substantially cure such default, then the party not in default
may forthwith terminate this Agreement by giving written notice to that effect
to the defaulting party.
15
21.5 If either party becomes or is declared insolvent or bankrupt, is the
subject of any proceeding relating to its liquidation, winding-up, insolvency or
the appointment of a receiver, administrator or similar officer, makes an
assignment for the benefit of all or substantially all of its creditors or
enters into an agreement for the composition, extension or readjustment of all
or substantially all of its obligations, then the other party, within the
conditions of applicable law, may immediately terminate this Agreement by giving
written notice to that effect.
22. Termination Assistance:
In connection with the expiration or termination of this Agreement, Unisys and
Client shall cooperate in good faith in order to provide for the orderly
transition to Client of the Services in accordance with the following:
(a) At least six (6) months prior to the expiration date of this
Agreement, Unisys and Client shall jointly develop a
transition plan setting forth the respective tasks to be
performed by each party in connection with the transition, a
schedule on which the tasks are to be performed and Unisys
charges, if any, for the termination services.
(b) To the extent that Unisys Software is then being operated by
Unisys in the performance of the Services, such Unisys
Software shall be and remain the property of Unisys or its
suppliers, but, where possible, Unisys will provide to Client
a non-exclusive, non-transferable license to utilize such
Unisys Software in connection with Client's continuing
performance of the services previously provided by Unisys,
subject to the prior execution of a written license agreement
containing mutually acceptable terms and conditions including,
but not limited to, provisions for the (i) payment of
applicable license fees and (ii) protection of proprietary
rights of Unisys or other suppliers.
(c) During the implementation of the transition plan, or on the
date of termination of this Agreement, Client shall be
entitled to discuss employment with any employee of Unisys who
is then solely and directly engaged in providing Services to
Client. Before the commencement of any such discussions,
Client shall deliver to Unisys a preliminary list of the
employees with whom Client desires to discuss employment and
the parties shall review the preliminary list and develop a
mutually acceptable final list of employees and a schedule
upon which Client may conduct the discussions. Unless Unisys
otherwise agrees, Client shall not discuss employment with any
other Unisys employee or otherwise interfere with the ability
of Unisys to perform its operational, transition or other
responsibilities under this Agreement.
(d) Client shall pay to Unisys (i) all expenses and charges
directly or indirectly incurred by Unisys as a result of any
termination of this Agreement, other than a valid termination
by Client under Section 21.3, 21.4 or 21.5, in addition to any
other damages to which Unisys may be entitled and (ii) on the
first day of each month and as a condition to
16
Unisys obligation to provide termination services to Client or
any third party, an amount equal to Unisys reasonable estimate
of the total amount payable to Unisys for such termination
services for that month, in the event this Agreement is
terminated by Unisys pursuant to Section 21.2 or 21.5.
(e) Prior to providing any of the foregoing termination services
to a third party, Unisys shall be entitled to receive from
such third party, in form and substance reasonably acceptable
to Unisys, written assurances that (i) such third party will
maintain at all times the confidentiality of any Unisys
proprietary information, software or materials disclosed or
provided to, or learned by, such third party in connection
therewith and (ii) such third party will use such information,
software or materials exclusively for purposes for which
Client is authorized to use such information, software or
materials pursuant to this Agreement.
23. Limitation of Liability:
23.1 Unless further limited elsewhere in this Agreement, the entire liability of
Unisys and Client's exclusive remedy for damages from any cause relating to or
arising out of this Agreement, regardless of the form of action, whether in
contract or in tort, will not exceed the greater of (a) $100,000 or (b) the
charges paid to Unisys during the twelve month period immediately prior to
Client's notice pursuant to Section 20.5 for the Services which are provided
hereunder.
23.2 In no event will either party be liable for (a) any incidental, indirect,
special, consequential or punitive damages, even if the party knew or should
have known of the possibility of such damages or (b) claims, demands or actions
against the other party by any person, beyond the extent to which the party is
responsible for the act or omission by which the claim, demand or action is
based.
23.3 The limitations of liability described in this Section 23 do not apply to
direct damage to tangible property or injury to persons, including death, caused
by and to the extent of the negligent acts or omissions of Unisys or Client.
23.4 Notwithstanding the foregoing, each of the parties hereto agrees to defend
and indemnify the other party against claims for damage to tangible property or
injury to persons, including death, to the extent caused, or alleged to have
been caused, by the negligent acts or omissions of such party.
24. Notices:
24.1 All notices required by this Agreement to be given to Client shall be sent
to its address on the first page of this Agreement.
24.2 All notices required by Section 20 and 21 to be given to Unisys will be
sent to:
▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇
USCD Outsourcing Practice
Contracts Department
17
▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
All other notices to Unisys will be sent to the Unisys office which has been
servicing Client.
24.3 All notices required by Section 20 will be sent by certified or registered
mail.
25. Other Provisions:
25.1 This Agreement may be terminated by either party upon sixty (60) days
written notice prior to the first day of the next succeeding month of service if
such party ceases to operate its business in its entirety. For Unisys, the term
"ceases to operate its business" includes the cessation of its data processing
services business.
25.2 Any failure or delay by either party in exercising any right or remedy will
not constitute a waiver.
25.3 This Agreement will be governed by the laws of the State of Washington.
25.4 This Agreement, including the referenced Exhibits and Schedules,
constitutes the entire agreement between the parties with respect to the
Services provided hereunder and supersedes all prior proposals and agreements,
both written and oral and all other written and oral communications between the
parties. The terms and conditions of this Agreement will supersede all other
terms and conditions submitted by Client.
25.5 Neither party shall assign its rights or obligations hereunder (other than
said party's interest in any Equipment, or right to receive payments), without
the prior written consent of the other party; provided, however, that either
party may at any time assign all of its rights and obligations hereunder to any
parent, subsidiary or affiliate of such party or pursuant to an internal
reorganization or sale or transfer of all or substantially all of said party's
assets; provided, further, that any such assignment will not relieve the
original party from any of its obligations hereunder.
25.6 This Agreement may be modified only by a written agreement to that effect
signed by a duly authorized representative of each party.
25.7 No arbitration proceeding or legal actions, regardless of its form, related
to or arising out of this Agreement, may be brought by either party more than
the Statute of Limitations for the State of Washington after the cause of action
first accrued.
25.8 Each paragraph and provision of this Agreement is severable and, if one or
more paragraphs or provisions are declared invalid, the remaining provisions of
this Agreement will remain in full force and effect.
25.9 Unisys, in furnishing the Services to Client, is acting only as an
independent contractor. Except where this Agreement expressly provides
otherwise, Unisys does not undertake by this Agreement or otherwise to perform
any obligation of Client,
18
whether regulatory or contractual, or to assume any responsibility for Client's
business or operations.
Client and Unisys acknowledge that they have read and understand this Agreement
(including the SOW and all attached exhibits, schedules and amendments) and are
not entering into this Agreement on the basis of any representations not
expressly set forth herein.
In Witness Whereof, the parties hereto have executed this Agreement as of the
date first above written.
▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ Pacifica Joint Venture (Client)
By: /s/ ▇. ▇. ▇▇▇▇▇▇▇ By: /s/ ▇▇▇▇ ▇▇▇
-------------------------------- --------------------------
Signature Signature
▇.▇. ▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇
-------------------------------- -----------------------------
Name Name
Its: Contract Manager Its: President
-------------------------------- -----------------------
Title Title
19
Index
death, 18, 19
-A- default, 15, 16,17
defend, 4, 19
acceptance, 8 delinquent, 16
access, 4, 7, 11, 12 development, 2
act of God, 15 disaster recovery, 11
actual damages, 16 discipline, 11
agent, 5 disclaimers, 14
agents, 10, 11, 12 disclosed, 5, 12, 13
annual adjustment, 9 disclosure, 12
Application Software, 1, 2 dispute, 15
arbitration, 15, 16, 20 dispute notice, 15
arrears, 10 dispute resolution, 15, 16
assign, 19 documentation, 1, 2, 3, 7, 14
audit, 12
authority, 14 -E-
authorized, 4, 12, 14, 20
Effective Date, 1, 2, 3, 5, 7,11, 12
-B- employee, 5, 17, 18
employees, 3, 5, 10,11,12, 14, 18
bankrupt, 17 employment, 5, 17,18
Base CPI, 9 environmental, 7
Base Date, 9 Equipment, 2, 3, 7,11, 12,19
best efforts, 15 exclusive remedy, 18
Bureau of Labor Statistics, 9 expense, 4, 6, 14
expenses, 8, 10, 12,18
-C- expiration, 17
extensions, 3
charges, 2,10,17,18
claim, 4,16, 18 -F-
7, 18, 19
Client Equipment, 1, 2, 3, 7 facilities, 3
Client Premises, 1, 2, 3, 4, 6, 7, 8, 11, 14 force majeure, 15
Client Teleprocessing Equipment, 1, 5 forms, 8
Client's Data Files, 13
Client-Owned Software, 1, 3, 4, 7,13 -
Client-Used Software, 1, 4, 6, 7
communication, 5 good faith, 6, 11, 15, 16,17
compensation, 12
confidential, 5, 12 -H-
Information, 1, 12
confidentiality, 12, 18 human resources, 5
consent, 4, 6, 11,12, 16, 19
consents, 4 -I-
consequential, 18
Consumer Price Index, 9 incidental, 18
cooperate, 7, 17 indemnification, 14
copyright, 4 indemnify. 4, 7, 19
cost, 6 independent contractor, 20
costs, 6, 7, 10, 11, 12 independent functionality, 13
covenant, 14 indirect, 18
coverage, 14 infringement, 4
CPI, 9 infringes, 4
credits, 9 injunction, 16
cure, 16,17 injury, 14,18, 19
cured, 17 insolvency, 17
Current CPI, 9 insolvent, 17
Installation Date, 2
insurance, 14
-D- invoice, 10
damages, ▇▇,▇▇
-▇- ▇▇▇▇▇▇▇▇▇▇, ▇▇
▇▇▇▇▇▇, ▇▇
late payment, 10
lease, 7, 14 -S-
leases, 7
liability, 7,14, 18 safeguards, 11
liable, 14, 18 security, 7, 11
license, 3, 4, 13,14, 17 Service Center, 1, 2, 3, 4, 5, 6, 7,11, 12, 14
license fees, 17 Services, 1, 2, 3, 4, 5, 6, 7, 8, 11,12, 13,14, 15, 16, 17, 18,
licenses, 4, 7 19, 20
liquidation, 17 settle 4
severable, 20
-M- Software, 1, 2, 3, 8, 11, 12,13
SOW, 1, 2, 3, 5, 6, 7, 8,10, 11, 20
maintenance, 2, 3, 7 special, 9, 18
material, 10, 17 Special Billing/Credit Authorization, 9
materially, 17 Start-up Date, 2, 3, 5, 6, 8, 10, 14
millennium, 6 substantially, 9, 17, 20
misappropriation, 4 supplies, 7, 8
modifications, 14 suspend, 16
modified, 20 System Software, 2
Modified Services, 2, 6, 9
Monthly Base Charge, 2, 8, 9, 10,16 -T-
-N- taxes, 10
Term of Agreement, 2, 3, 4, 5, 6, 9, 12, 13
negligent, 18, 19 terminate, 16, 17
Net CPL 9 terminated, 3, 15, 19
notice, 4, 16, 17, 18, 19 termination, 3, 12, 13, 15, 17, 18
notices, 19 termination services, 17,18
trade secrets, 4
-O- training, 8, 14
transition, 11, 17
obligations, 6, 15, 17,19 transition plan, 17
occupy, 7 transportation, 8
-P- travel, 10
-U-
patent 4
payment, 13, 16 U.S. Department of Labor, 9
Percentage Change, 9 Unisys Equipment, 2
perform, 5, 7, 11, 12, 14, 15, 18, 20 Unisys Materials, 2
performance, 6, 15, 17 Unisys Software, 3, 4, 5, 7, 13,17
policies, 5, 11, 14
procedures, 11 -V-
program manager, 5, 8
proprietary, 12, 17 vendor, 4
proprietary information, 18 Verification, 10
punitive, 18 verified, 10
punitive damages, 16 violate, 14
-R- -W-
reasonable, 4, 5, 7, 10, 11,12, 15 waiver, 19
receiver, 17 warranties, 14
recruiting, 5 warrants, 14
regional service center, 6 work product, 13
Regionalization, 2, 6 worker's compensation, 14
reimburse, 4, 10, 11
relocation, 7
remedies, 15, 16, 17
reports, 8
representations, 14
EXHIBIT I
---------
SUMMARY OF EXHIBITS AND SCHEDULES
---------------------------------
EXHIBITS TO THIS AGREEMENT
--------------------------
Exhibit I: Summary of Exhibits and Schedules
Exhibit II: Statement of Work
Exhibit III: Term of Agreement
Exhibit IV: Monthly Base Charge
Exhibit V: Special Billing/Credit Authorization
SCHEDULES TO STATEMENT OF WORK
------------------------------
A: Service Levels
B: Unisys Products at CBW Facility
C: Incremental Fees
D: Baseline Item Processing
EXHIBIT II
----------
STATEMENT OF WORK
-----------------
UNISYS service center
--------------------------------------------------------------------------------
VERSION 1.0
PACIFICA
BANK
STATEMENT OF WORK
MAY 5, 1998
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
PACIFICA BANK
STATEMENT OF WORK
=============================================================================
Table of Contents
EXECUTIVE OVERVIEW.........................................................4
FACILITIES ................................................................4
PRODUCTS ..................................................................5
OPERATIONS SUPPORT.........................................................5
SYSTEMS SUPPORT............................................................6
TELEPHONE SUPPORT .........................................................7
ITEM PROCESSING (IP) ......................................................7
SOFTWARE...................................................................9
SHIPPING..................................................................10
DATA COMMUNICATION .......................................................10
DISASTER RECOVERY.........................................................11
AUDIT COMPLIANCE ASSISTANCE AND ANNUAL THIRD PARTY REVIEW ................12
SERVICE LEVELS ...........................................................12
SUPPLIES .................................................................12
MANAGEMENT ...............................................................12
LIMITATIONS OF LIABILITY..................................................12
EMPOWERMENT...............................................................13
COSTS AND PROVISIONS .....................................................13
AVAILABLE INCREMENTAL SERVICES ...........................................13
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
Page 2
PACIFICA BANK
STATEMENT OF WORK
================================================================================
TRANSITION ..................................................................14
Schedules and Exhibits
A......................SERVICE LEVELS .......................................16
B...UNISYS PRODUCTS AT PACIFICA FACILITY ....................................18
C......................INCREMENTAL...........................................19
D .....................BASELINE IP VOLUMES ..................................20
E .....................CLIENT SUPPLIED SOFTWARE .............................21
X............................................................................22
EXHIBIT IV...................................................................23
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 3
PACIFICA BANK
STATEMENT OF WORK
================================================================================
--------------------------------------------------------------------------------
EXECUTIVE OVERVIEW
--------------------------------------------------------------------------------
UNISYS is committed to focusing on what we do best: provide mission-critical
information systems solutions that achieve strategic business objectives for
Unisys clients throughout the world. Through years of successful partnership
with our customers, Unisys offers an extensive suite of hardware, software and
professional support solutions to the financial services industry. Unisys
products are highly valued by our comprehensive and loyal customer base.
Unisys is proposing professional services on an client owned ITI4201-11,
including resource management (ITI RM) and item processing (IP). Facilities at
the Unisys Service Center (USC) in Bakersfield, CA will provide the ITI RM and
host services. Unisys personnel will manage the IP transport services and
equipment located at our Bellevue, WA facility.
The professional services provided by Unisys will enable Pacifica Bank to
provide the level of high quality services necessary to compete in today's
market. In the spirit of a long-term business partnership, Unisys will consult
with Pacifica Bank to identify and implement future information technology
services that are cost-effective, allowing the bank to maximize the return on
their investment, while providing the highest quality of service to Pacifica
Bank's customers.
The Due Diligence process will conclude within 45 days of signing of the
contract. Upon completion of Due Diligence period the Statement of Work will be
revised accordingly and approved for implementation.
--------------------------------------------------------------------------------
FACILITIES
--------------------------------------------------------------------------------
Unisys will provide services to Pacifica Bank using our USC-Bakersfield facility
located at ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇▇, ▇▇. This facility is designed for,
and currently provides, services to financial institutions throughout the West.
It complies with all State and Federal guidelines for financial institutions and
meets State and Federal safety and environmental standards. All computer
equipment at USC-Bakersfield is attached to our Uninterruptable Power Supply
(UPS) and generator to prevent downtime associated with power outages. Item
processing will be done at our Bellevue, Washington facility located at 3650 ▇▇▇
▇▇ ▇▇▇▇▇▇ ▇▇, ▇▇▇▇▇▇▇▇, ▇▇.
Unisys security is on a need to know basis. Unisys uses a card-key system to
restrict access to authorized individuals within the USC Bakersfield and
Bellevue operations centers. The security system will be operated 24 hours a
day, 7 days a week. Unisys has segregated duties, where appropriate, to insure
data security and integrity.
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 4
PACIFICA BANK
STATEMENT OF WORK
================================================================================
--------------------------------------------------------------------------------
PRODUCTS
--------------------------------------------------------------------------------
To deliver the services outlined in this Statement of Work (SOW) Unisys will
provide Unisys host and data communication, item processing, and data
communications products at USC-Bakersfield and Bellevue. Title for the Unisys
owned products shall remain with Unisys. Unless otherwise indicated, the costs
for the ongoing support of the products will be borne by the party owning the
products or holding the licenses.
--------------------------------------------------------------------------------
OPERATIONS SUPPORT
--------------------------------------------------------------------------------
A. Hours of Operation
1. Unisys will provide operations staffing in the USC-Bakersfield
office from Monday 7:00 AM through Saturday 2:00 PM, Pacific
Standard Time. Bellevue normal hours of operations are from
Monday through Friday 7:00 AM to 11:00 PM or when work is
completed.
2. The ITI RM system will be available 7 hours a day 24 hours a
week, with the exception of scheduled downtime for
system-related functions.
3. To provide the contracted IP services, Unisys will furnish
operations support for, and usage of, the IPS application
residing on a Unisys system at the Bakersfield or Concord
office.
4. Given reasonable notice, Unisys will extend coverage to
accommodate special events.
5. USC operations personnel are on call during off hours to respond
to unscheduled system interruptions.
B. Supervision
1. Unisys will monitor system usage, status and availability.
2. Unisys will optimize data processing operations and functional
efficiency,
3. Activity lists, checklists, and reports associated with computer
systems and computer center equipment will be maintained.
4. Unisys will perform normal computer room functions, such as
system startup/shutdown, job execution, peripheral n0
operations, printing, file transfers, clerical work and other
functions consistent with standard computer operations practices
throughout the computer industry.
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 5
PACIFICA BANK
STATEMENT OF WORK
=============================================================================
5. Unisys will connect the Pacifica Bank system to the
USC-Bakersfield computer network. Through this network
connection Unisys will provide open reel tape support at
USC-Bakersfield.
C. Tape Control and Maintenance
1. Unisys will prepare, maintain, control, store and inventory all
magnetic media used within the data center.
2. Unisys will establish, manage and maintain a library operation
for magnetic media, including a catalog of tapes/disks.
3. Unisys will manage the acquisition of media supplies. Pacifica
Bank will be charged $20.00 for each tape not returned within 90
days of original shipping date.
4. Unisys will designate the location of an off-site storage
facility.
5. Maintenance on Hardware and Software is paid by the
owner/licensee.
D. Production Schedules
1. Unisys will use every reasonable effort to adhere to the
agreed-upon production schedule.
2. Baseline production schedules, including preventive maintenance,
will be agreed upon 30 days prior to the Start-Up Date.
3. Procedures for rush and special requests will be developed by
Unisys and mutually agreed upon prior to initiation of the work.
4. Microfiche development will occur in California and be shipped
to Pacifica Bank via Federal Express with a one business day
delay if elected as an optional service.
--------------------------------------------------------------------------------
SYSTEMS SUPPORT
--------------------------------------------------------------------------------
A. Host System
1. USC-Bakersfield will provide systems support to implement new
host systems and IPS application software release levels.
2. Unisys will manage Pacifica Bank's host data communication
network up to the point of presence provided at Pacifica Bank's
site.
3. As detailed in SOW Section X, Unisys will manage all logical
host network configurations for Pacifica Bank to provide host
connectivity for Pacifica Bank's host data terminals.
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 6
PACIFICA BANK
STATEMENT OF WORK
================================================================================
4. Pacifica Bank may elect to locate future systems in Unisys
facilities. Future requests will be subject to negotiations and
due diligence to develop scope of responsibility and fee
structures.
B. Provisions
1. System support will be provided for special emergency
operations, such as:
a) Database and file updates, recoveries, loading, unloading,
sizing, resizing, formatting, reformatting and host
communications network reconfiguration.
2. Systems support will be provided to:
a) Install and setup Unisys IP operation for Pacifica Bank, to
manage the system and required software, to install and setup
the Unisys remote print system, and to manage the system and
required software.
C. Printing Services
1. Unisys will remote print all Pacifica Bank reports on Pacifica
Bank provided printers at Pacifica Bank location(s).
--------------------------------------------------------------------------------
TELEPHONE SUPPORT
--------------------------------------------------------------------------------
Telephone support will be available during operating hours (Monday through
Thursday, 7:30 AM through 5:30 PM, Friday, 7:30 AM through 6:00 PM). All times
are Pacific Standard Time.
--------------------------------------------------------------------------------
ITEM PROCESSING (IP)
--------------------------------------------------------------------------------
A. Proof and Encoding
1. Unisys will provide proof of deposit functions for Pacifica
Bank in accordance with current USC procedures.
2. Unisys will perform normal proof operations (e.g. encoding,
balancing, error correction, ticket preparation, error
photocopy) consistent and commonly associated with standard
proof practices throughout the serviced banking industry.
B. Capture Operations
1. Unisys will operate reader-sorter equipment and reject
re-entry terminals to provide necessary input to Pacifica
Bank's financial systems; document
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 7
PACIFICA BANK
STATEMENT OF WORK
================================================================================
endorsement; document microfilm; sort documents; and prepare
transit cash letters.
2. Unisys will provide an exception pull to systematically
select non-posted items that will be sent daily to Pacifica
Bank for processing.
3. Upon receipt of the non-posted items, Pacifica Bank will make
a determination of which non-posted items are to be paid or
returned. The non-posted items will then be handled as
indicated below:
a) Items to be paid will be returned to Unisys.
b) Items to be returned will be appropriately encoded,
stamped, a tape listing made, certified to the non-posted
report, and the tape listing initialed for verification of
the total by Pacifica Bank.
c) The returns will then be placed in a "special" return item
bag and forwarded to Unisys who will then forward them to
the Federal Reserve.
C. Items Storage and Research
1. Items not forwarded to Pacifica Bank for additional
processing will be stored at an Unisys facility until the end
of the appropriate cycle and then returned to Pacifica Bank.
2. Unisys will perform research on items that have been
processed in the last 48 hours or in times that microfiche or
microfilm has not been delivered to the Bank.
3. Unisys will provide Fiche, film and Inclearing detail list to
enable Pacifica Bank to perform research.
D. Bulk File and Statement Sort
1. Unisys will provide for bulk file and statement sort
operations.
2. The bulk file cycles will be pulled and sorted as required.
E. Statement Rendering
1. Unisys will provide Pacifica Bank with Image Statement or
Check Return or Check Truncation production as service become
available.
2. Unisys will stuff and mail Pacifica Bank customer statements.
3. Unisys will print the statements.
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 8
PACIFICA BANK
STATEMENT OF WORK
===============================================================================
4. In addition to the items, at no additional charge, Unisys
will include insertion of one additional insert.
5. Pacifica Bank will contract with a mail processor to handle
mailing services.
6. Unisys will forward, latex sealed, envelopes to Mail Movers
our preferred mail processor, or a vendor who provides a
similar service, that will affix postage and deliver mail the
Post Office.
F. Inclearings and Same-Day-Settlement Presentments
1. Pacifica Bank will receive Inclearings and
same-day-settlement presentments at the Bellevue, WA
facility.
2. Unisys will collect the items from the FED for Pacifica Bank
facility via an AM courier run.
G. Courier
1. Pacifica Bank will manage, and have financial responsibility
for, all inbound and outbound courier including morning and
nightly transit runs from the branch(s) offices.
2. Unisys will provide a courier for the AM FED inclearing
pickups and the PM cashletter and item deliveries.
H. Baseline Volumes
1. The proposed IP services include baseline volumes and excess
volume charges outlined in Schedule D. The IP services will
be provided Monday through Friday, except for Pacifica Bank
holidays.
--------------------------------------------------------------------------------
SOFTWARE
--------------------------------------------------------------------------------
A. Unisys
To provide the services outlined in this SOW Unisys will
include IPS for item processing. The license and right to use
these software modules will remain with Unisys.
B. Customer Licensed
1. Unisys will support Pacifica Bank's ITI, Unisys, and other
third party licenses in accordance with the vendor's terms
and conditions.
a) Unisys may need to review the possible
operation/performance impact of any additional third party
software and may require modifications in our operations
or fee requirements.
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 9
PACIFICA BANK
STATEMENT OF WORK
================================================================================
2. Unisys will perform periodic product updates as directed by
Pacifica Bank and in accordance with vendor procedures.
a) Pacifica Bank will retain the responsibility for securing
and continuing these license support agreements.
b) ITI licenses include application products and internal
system interfaces.
3. Pacifica Bank will be responsible for all initial and
continuing parameter definition assistance. In addition,
Pacifica Bank will be responsible for any incremental ITI
services or training.
4. Pacifica Bank will provide the necessary software licenses to
support the implementation of this statement of work as
depicted in the Schedule E module.
--------------------------------------------------------------------------------
SHIPPING
--------------------------------------------------------------------------------
1. Unisys will provide Pacifica Bank with shipping services (via
Federal Express or similar service) between Unisys and
Pacifica Bank or third parties as required and incremental to
this SOW, billed at actual cost.
--------------------------------------------------------------------------------
DATA COMMUNICATION
--------------------------------------------------------------------------------
A. Provisions
1. Unisys will provide data communications facilities, and
connectivity between the USC-Bakersfield and the Pacifica
BANK PRIMARY site.
a) Unisys will manage this primary network.
b) Pacifica Bank will provide USC-Bakersfield with support
and assistance in the resolution of any data
communications problems.
c) The minimum bandwidth provided by Unisys will be a
Frame-Relay 64K circuit.
d) Unisys will also install a ISDN (if available) backup
circuit from the Unisys Bellevue facility to Pacifica
Bank's primary site. Any usage costs for this circuit will
be passed on to the Bank.
e) Unisys, at the Bank's request, will acquire and support
and internal WAN link between each Bank's locations for a
charge of cost plus 15% and equipment costs. Unisys'
responsibility will be limited to the router for the point
of presence at each location. Unisys recommends ISDN
backup circuits at each location to ensure service levels
and can not assume service level commitments without this
service.
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 10
PACIFICA BANK
STATEMENT OF WORK
================================================================================
B. Responsibilities
1. Responsibility for operation, installation, and management of
Pacifica Bank's distributed network will remain with Pacifica
Bank, with the exception that Unisys will manage the data
communication link between Bakersfield and the Unisys router
at Pacifica Bank's site.
2. Unisys will assist Pacifica Bank with future network
requirements beyond the scope of this SOW for additional cost
if requested by Pacifica Bank.
3. Unisys will contract for and manage the operation of these
circuits with the associated installation and recurring costs
borne by Pacifica Bank. Unisys will absorb the cost of any
data communication equipment required for the operation of
these circuits.
4. Upon request Unisys will provide dial-up communications
capabilities with any required costs borne by Pacifica Bank.
5. Pacifica Bank will be responsible for any data communication
circuits, equipment, and installation required for use with
third party entities (e.g. ATM switch).
--------------------------------------------------------------------------------
DISASTER RECOVERY
--------------------------------------------------------------------------------
A. Provisions
1. Unisys will provide disaster recovery capability for host and
item processing.
2. Unisys will work with Pacifica Bank to develop necessary
changes to Pacifica Bank's business resumption plan to
incorporate the Unisys agreement.
a) It is important to note that Unisys will have the
responsibility for the recovery of the data center but
cannot assume responsibility for the Pacifica Bank
business resumption plan.
B. Backup
1. If the duration of the outage is expected to be 24 hours or
longer, Unisys will declare a disaster within 8 hours and
relocate data processing and item processing operations to
the backup site within 24 hours of declaration.
2. The current Unisys HOST backup site is located in Arizona.
The current item processing backup site for Pacifica Bank
will be at USC-Bakersfield.
3. Without impacting service commitments, and with prior notice,
Unisys reserves the right to change backup arrangements.
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 11
PACIFICA BANK
STATEMENT OF WORK
================================================================================
C. Off-Site Testing
1. USC conducts and coordinates one (1) annual off-site test of
the disaster recovery capability.
a) Pacifica Bank will participate so audit requirements may
be satisfied.
b) Should Pacifica Bank require an independent test, Unisys
will provide a separate quote upon request.
--------------------------------------------------------------------------------
AUDIT COMPLIANCE ASSISTANCE AND ANNUAL THIRD PARTY REVIEW
--------------------------------------------------------------------------------
Unisys will participate with Pacifica Bank to satisfy any regulatory or third
party audit requirements. The scope of the USC involvement will be limited to
the services outlined in this SOW. Unisys will contract for an annual Third
Party review of USC operations and provide Pacifica Bank with the results of
that review.
--------------------------------------------------------------------------------
SERVICE LEVELS
--------------------------------------------------------------------------------
The service requirements are defined in terms of specific Service Levels
(Schedule A). Unisys will work with Pacifica Bank to determine mutually agreed
upon timings and deadlines for all work. Provisions will be arranged for
Pacifica Bank requested extensions.
--------------------------------------------------------------------------------
SUPPLIES
--------------------------------------------------------------------------------
Customer consumable supplies (see Schedule C) charges will be incremental to the
SOW. All other supplies used by Unisys will be considered consumable and the
costs for these supplies will be borne by Unisys. The charge for customer
consumable supplies will be paid directly by Pacifica Bank or, if purchased
through USC, billed monthly in arrears. USC will provide space to store up to a
45-day supply of Pacifica Bank owned supplies or forms for usage at USC.
--------------------------------------------------------------------------------
MANAGEMENT
--------------------------------------------------------------------------------
Unisys provides customers with a monthly report indicating actual utilization
and USC performance in comparison with baselines. While these reports are
currently in existence, Unisys will work with Pacifica Bank to adopt reasonable
modifications to afford Pacifica Bank management the ability to gather as much
information as possible for their particular requirements.
--------------------------------------------------------------------------------
LIMITATIONS OF LIABILITY
================================================================================
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 12
PACIFICA BANK
STATEMENT OF WORK
================================================================================
Pacifica Bank is requiring Unisys to maintain in its possession, for specified
periods of time, Pacifica Bank's data and documents. Although in the possession
of Unisys, the liability for the documents and data will still reside with
Pacifica Bank.
--------------------------------------------------------------------------------
EMPOWERMENT
--------------------------------------------------------------------------------
Pacifica Bank is requiring Unisys to process specific types of transaction that
are required to be created under clearly defined circumstances, and that are
necessary to maintain the integrity of Pacifica Bank's ledgers. Pacifica Bank
has established, and will establish correspondent relationships with other
financial institutions and has certain other relationships with or through
certain agencies to process the work for Pacifica Bank. Unisys will be required
to interact with these institutions/agencies. To facilitate the interaction,
Pacifica Bank will notify these institutions/agencies of Unisys participation.
--------------------------------------------------------------------------------
COSTS AND PROVISIONS
--------------------------------------------------------------------------------
The monthly base charges for the services provided in this SOW are set forth in
Exhibit IV. Items such as certain supplies, and shipping are incremental to the
base charge. Unisys and Pacifica Bank recognize that from time to time during
the term of this agreement Pacifica Bank may require incremental service
external to this SOW as well as additional temporary or permanent increases in
Unisys support services or the acquisition of additional products. When these
are requested by Pacifica Bank, Unisys will receive payment for all fees and
expenses as separately agreed upon.
Client or Agents thereof induced Reruns, as stated in the Data Processing
Services Agreement 9.5, that require additional Unisys resources will be
expensed in accordance with Schedule C provided in this SOW. Additional Unisys
resources is defined as follows:
Operations support that requires staffing changes and/or non-scheduled
shift changes.
Systems support that require work load re-deployment and/or over-time,
--------------------------------------------------------------------------------
AVAILABLE INCREMENTAL SERVICES
--------------------------------------------------------------------------------
In general, Unisys provides additional services not outlined in this SOW.
Although these services are not provided as part of this SOW, at the request of
Pacifica Bank, these or other new services can be made available to Pacifica
Bank. The fees for these services (see Schedule C) are incremental to the
Monthly Payment Schedule (see Exhibit IV).
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 13
PACIFICA BANK
STATEMENT OF WORK
================================================================================
--------------------------------------------------------------------------------
TRANSITION
--------------------------------------------------------------------------------
A. Standard Operating Procedures (SOP)
1. Unisys will develop a transition plan that will clearly
define responsibilities, benchmarks and deliverables for both
parties.
2. Unisys will develop Standard Operating Procedures (SOP) for
Pacifica Bank operations.
3. Pacifica Bank will provide reasonable support and assistance
to Unisys in completing the development of the SOP.
4. Other services provided during the transition include:
a) Installation of hardware and software at USC-Bakersfield
b) Management and setup of data communication implementation
c) Project Management
d) ITI RM and IP production setup
e) Integration of disaster recovery plan
f) Consulting and parameter setup assistance
g) Set-up of Unisys products at the Pacifica Bank site (does
not include wiring).
h) Data communications
i) Item processing
j) Unisys will provide a host system training database on the
Pacifica Bank system to encourage Pacifica Bank's staff
training prior to conversion.
--------------------------------------------------------------------------------
YEAR 2000 TESTING
--------------------------------------------------------------------------------
With the increasing focus on the year 2000 issue, many efforts are underway at
the Unisys Service Center with our Y2K committee. In addition to our own
internal validations we are now in a position to offer ITI Y2K testing.
ITI has offers a module to its license holders which can be utilized for the Y2K
testing. The Unisys Service Center will take this module and test it on Pacifica
Bank's NX4201 computer using your actual ITI database. It is necessary for you
to purchase this module directly from ITI. Our normal charge for this service
will be waived for the first initial test. If additional testing is required a
flat charge of $1000 per test will be charged to cover our additional resource
costs. We will work on a mutually convenient schedule to determine the testing
date when resources are available.
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 14
PACIFICA BANK
STATEMENT OF WORK
================================================================================
THE YEAR 2000 TESTING SCENARIO WILL BE AS FOLLOWS:
o Using the 12-30-98 database backup on available system create the Y2K ITI
database
o Using the original 12-31-98 blocks load and process end of year 1998
o Roll the ITI processing dates to 12-31-99 and process end of year 1999
o Halt Load the system setting the date and time to 11:58pm 12-31-99
o Allow the system to naturally roll to 1-1-2000
o Roll the ITI processing dates to 12-31-99 and process end of year 1999
o Roll the ITI application dates to 1-1-2000 and produce balancing reports
o (upon request) Enable Online system and provide predetermined terminals
access through existing network infrastructure to the Y2K system
o Backup test system and retain for future use
SCHEDULES AND EXHIBITS
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 15
PACIFICA BANK
STATEMENT OF WORK
================================================================================
SCHEDULE A
SERVICE LEVELS
On-Line Availability Unisys will maintain 98% on-line availability
between the hours 7:00 AM and 8:00 PM, Monday
through Friday, and 7:00 AM to 2:00 PM on
Saturday.
Statement Rendering Unisys will maintain a four-(4) business day
turnaround. This turnaround begins at the time
all items are in the possession of Unisys
until the delivery of statements to the client
contracted mail processor.
Special Requests Special Requests are defined as the execution
of programs for jobs outside the normal
production cycle or the execution of programs
or jobs that require special conditions be
established requiring dedicated technical
and/or system resources.
Unisys will insure that Special Requests be
turned around within 24 hours, 98% of the
time. This does not include Special Requests
that, in Unisys' opinion, will require
substantial resources. For example: reloading
a prior-period database. In these instances,
Unisys will work with the requesting
department and establish a time when the
request can be processed.
Data File Transfer and To be determined during due diligence process.
Transmission Deadlines .
IP and ITI RM Work Delivery Unisys will make the work available for
courier pickup by 6:30am.
IP and ITI RM Work Arrival All Item Processing work must be in the Unisys
facility by 7:30pm to meet a corespondent
delivery time of midnight.
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 16
PACIFICA BANK
STATEMENT OF WORK
================================================================================
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 17
PACIFICA BANK
STATEMENT OF WORK
================================================================================
SCHEDULE B
UNISYS PRODUCTS AT THE PACIFICA BANK FACILITY
Style Description Quantity
Subject to Due Diligence Data Communications Equipment As Required
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 18
PACIFICA BANK
STATEMENT OF WORK
=============================================================================
SCHEDULE C
INCREMENTAL FEES
Description Fee
Optical Media Actual Cost
Magnetic Tapes $20.00 per Tape
Microfiche Actual Cost
Printer, Supplies,.Paper and Forms Actual Cost
Shipping. and Postage Actual Cost
Facsimile Charges Included
Proof Endorsement Plates Included
Proof Program Chips Included
Bank Specific Forms Bank provided
Microfilm Development Included
Document Shredding j Actual cost plus 15%
Additional Inserts (1 Included) $.02 Per Insert
Remittance Processing Custom Quote
Mail Room Services Custom Quote
PC Training and Support Custom Quote
Computer Operator $75.00 per hour 2 hr. minimum
Computer Operator On-Call $40.00 per hour 4 hr. minimum
Technical Analysts $125.00 per hour 2 hr. minimum
Technical Analysts On-Call $50.00 per hour 4 hr. minimum
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 19
PACIFICA BANK
STATEMENT OF WORK
================================================================================
SCHEDULE D
BASELINE IP VOLUMES
Excess
Monthly Volumes Volume
Baseline Description Year I Year 2 Year 3 Year 4 Year 5 Unit
Fees
Inclearings, Encoded 16,000 28,000 41,600 51,200 67,200 .025
OTC
Un-encoded OTC 8,000 14,400 20,800 25,600 33,600 .050
Total ITEMS 24,000 43,200 62,400 76,800 100,800
Image DDA Statements 500 900 1,300 1,600 2,100 .50
Truncated ▇▇▇ ▇ ▇ ▇ ▇ ▇ .▇▇
▇▇▇▇▇▇▇▇▇▇
Check Return ▇▇▇ ▇ ▇ ▇ ▇ ▇ .▇▇
▇▇▇▇▇▇▇▇▇▇
▇▇▇/CD Statements 100 250 400 550 700 .20
Loan Statements 250 500 850 1,100 1,300 .20
Note: Check Return DDA Statements will be provided at no additional charge until
Image DDA Statements are available from Unisys - Bellevue, WA Service Center for
ITI clients.
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 20
PACIFICA BANK
STATEMENT OF WORK
=============================================================================
SCHEDULE E
CLIENT SUPPLIED SOFTWARE
CIS______Central Information System
DDA______Demand Deposit Accounting System
SAV______Savings Accounting System
COD______Certificate of Deposit Accounting System
LAS______Loan Accounting System
FMS______General Ledger Accounting System
IES______Item Entry System
DMH______Premier Image Director Host Module
DFT______Data Communications file Transfer Module
FHS______FileXpress-ST Host Software
FCR______Federal Call Reporting
RRM______Retirement Reporting Module '
EIM______"Express" Exception Item Module
BFM______Bulk Filing Module
DPB______Bulk Filing Module Interface
UP15_____Universal Proof Interface
Y2K______Year 2000 Database Module Subscription
ATM______ATM File Transfer Module
ATMI_____ATM File Transfer Network Interface Module
CON______ITI Connect 16 bit for Windows (1 each workstation)
FEX______File Express for Windows
CON______ITI Connect 32 bit for Windows
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 21
PACIFICA BANK
STATEMENT OF WORK
================================================================================
SCHEDULE X
--------------------------------------------------------------------------------
Use or Disclosure of this data subject to the restrictions on the title page of
this document.
UNISYS service center
Page 22
PACIFICA BANK
STATEMENT OF WORK
================================================================================
EXHIBIT III
TERM OF AGREEMENT AND OPTIONS
Term of Agreement: Five (5) Years
Start-up Date TBD__________, 199_
Term:
The Term of Agreement is Five (5) years from the Start-up Date.
Options:
In the event Pacifica Bank In Organization is denied State Charter before July
15, 1998, Unisys will cease services and Pacifica Bank In Organization will not
be responsible for further payment other than the return of any Unisys owned
equipment. In the event Pacifica Bank is denied State Charter after July 15,
1998, Pacifica Bank In Organization's responsibilities will be limited the cost
of Unisys expenses incurred as a result of services provided to Pacifica Bank In
Organization after July 15, 1998.
Exhibit IV
Monthly Payment Schedule
Payment Monthly Monthly Calendar Contract
Number Due Date Base Charge Total Total
----------------------------------------------------------------------------------------------------
0 TBD $ 18,000.00
1 TBD $ 6,000.00
2 TBD $ 6,000.00
3 TBD $ 6,000.00
4 TBD $ 6,000.00
5 TBD $ 6,000.00
6 TBD $ 6,000.00
7 TBD $ 6,000.00
8 TBD $ 6,000.00
9 TBD $ 6,000.00
10 TBD $ 6,000.00
11 TBD $ 6,000.00
12 TBD $ 6,000.00 $ 90,000.00 $ 90,000.00
----------------------------------------------------------------------------------------------------
13 TBD $ 8,200.00
14 TBD $ 8,200.00
15 TBD $ 8,200.00
16 TBD $ 8,200.00
17 TBD $ 8,200.00
18 TBD $ 8,200.00
19 TBD $ 8,200.00
20 TBD $ 8,200.00
21 TBD $ 8,200.00
22 TBD $ 8,200.00
23 TBD $ 8,200.00
24 TBD $ 8,200.00 $ 98,400.00 $ 188,400.00
----------------------------------------------------------------------------------------------------
25 TBD $ 10,200.00
26 TBD $ 10,200.00
27 TBD $ 10,200.00
28 TBD $ 10,200.00
29 TBD $ 10,200.00
30 TBD $ 10,200.00
31 TBD $ 10,200.00
32 TBD $ 10,200.00
33 TBD $ 10,200.00
34 TBD $ 10,200.00
35 TBD $ 10,200.00
36 TBD $ 10,200.00 $ 122,400.00 $ 310,800.00
----------------------------------------------------------------------------------------------------
37 TBD $ 11,565.00
38 TBD $ 11,565.00
39 TBD $ 11,565.00
40 TBD $ 11,565.00
41 TBD $ 11,565.00
42 TBD $ 11,565.00
43 TBD $ 11,565.00
44 TBD $ 11,565.00
45 TBD $ 11,565.00
46 TBD $ 11,565.00
47 TBD $ 11,565.00
48 TBD $ 11,565.00 $ 138,780.00 $ 449,580.00
----------------------------------------------------------------------------------------------------
49 TBD $ 13,460.00
50 TBD $ 13,460.00
51 TBD $ 13,460.00
52 TBD $ 13,460.00
53 TBD $ 13,460.00
54 TBD $ 13,460.00
55 TBD $ 13,460.00
56 TBD $ 13,460.00
57 TBD $ 13,460.00
58 TBD $ 13,460.00
59 TBD $ 13,460.00
60 TBD $ 13,460.00 $ 161,520.00 $ 611,100.00
----------------------------------------------------------------------------------------------------
Total: $ 611,100.00