Exhibit 10.60
[GUPTA LOGO]
PREMIUM
INTERNATIONAL DISTRIBUTION AGREEMENT
This Agreement ("Agreement") is made this 24th of March, 2004 ("Effective Date")
between GUPTA TECHNOLOGIES, LLC, a Delaware limited liability company with
offices at ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇, ▇▇▇ ("GUPTA"),
and XTURA BV, an entity formed under the laws of the Netherlands with offices at
▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ ▇▇, ▇▇▇▇ ▇▇ ▇▇▇▇, ▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ (tel: ▇▇▇-▇▇-▇▇▇▇▇▇▇; fax:
▇▇▇-▇▇-▇▇▇▇▇▇▇) ("DISTRIBUTOR") and is as follows:
1. APPOINTMENT
1.1. APPOINTMENT AS DISTRIBUTOR.
1.1.1. APPOINTMENT.
GUPTA hereby appoints DISTRIBUTOR as an authorized distributor of GUPTA's
commercially available software (the "Products"), Gupta License Services ("GLS")
and other services (such GLS and other authorized services to be the "Services")
in the territory specified in Exhibit A ("Territory"), as further described
herein. DISTRIBUTOR hereby accepts such appointment. DISTRIBUTOR's appointment
means that GUPTA has granted DISTRIBUTOR the non-exclusive and non-transferable
right to (a) authorize third party resellers ("VARs") to market and distribute
one or more of the Products in object code form only, and sell the Services, in
accordance with this Agreement, to end users ("End Users") for their internal
business use in the Territory; (b) operate a GUPTA authorized technical support
("ASC") center in accordance with the Authorized Support Center Addendum, if
included, and (c) operate a GUPTA authorized training ("ATC") center in
accordance with the Authorized Training Center Addendum, if included.
DISTRIBUTOR shall prohibit VARs from soliciting End Users outside of the
Territory; provided, however, if the Territory is a member state of the European
Community ("EC") then VAR may fill any unsolicited order for Products and
Services received from an End User within any member state of the EC. Under no
circumstances shall VAR be permitted to fill any order for the Products and
Services from outside the EC. DISTRIBUTOR shall not distribute the Products and
Services to End Users unless authorized in writing by GUPTA.
1.1.2 ACTIVITIES BY GUPTA.
DISTRIBUTOR's appointment hereunder is non-exclusive as to all persons,
including GUPTA, its affiliates, and their respective licensors, distributors
and agents, and such parties may, directly or indirectly, sell, license, or
otherwise make the Products and Services available within the Territory. Unless
otherwise expressly agreed to in writing, no compensation shall be payable to
DISTRIBUTOR with respect to any such transactions.
1.2. ENROLLMENT FEE.
Upon execution of this Agreement, DISTRIBUTOR shall pay to GUPTA a nonrefundable
fee (the "Enrollment Fee") in the amount specified on Exhibit A. The Enrollment
Fee covers the cost of training, unlimited internal use of the Products solely
for purposes related to this Agreement and external usage for demonstration
purposes related to this Agreement.
1.3. QUALIFIED EMPLOYEES; TRAINING.
DISTRIBUTOR shall at all times employ at least one person who has successfully
completed GUPTA's reseller training program and at least one person to fulfill
the obligation to provide Services pursuant to Exhibit C. Training will be held
at GUPTA's offices in Redwood Shores, California or as specified otherwise.
GUPTA will supply classroom materials. DISTRIBUTOR shall bear all costs of
attending the training sessions, including transportation, food, and lodging.
1.4. CROSS-LINKS ON WEBSITE.
Upon successful completion of the training program referenced in Section 1.3,
GUPTA shall identify DISTRIBUTOR as a distributor on GUPTA's website and shall
provide a link to DISTRIBUTOR's website that is as prominent as the links to
other distributors and or resellers on GUPTA's website. DISTRIBUTOR shall at the
same time identify GUPTA as a vendor on DISTRIBUTOR's website and shall provide
a link to GUPTA's website that is as prominent as the links to other vendors on
DISTRIBUTOR's website. The home page of the website of each party shall visibly
display the required link or a single link to another page that contains the
required link.
1.5. OTHER SOURCES OF REVENUE.
DISTRIBUTOR represents and warrants to GUPTA that DISTRIBUTOR does not expect
more than forty percent (40%) of DISTRIBUTOR's future gross sales to derive from
the resale of GUPTA Products and Services.
1.6. RELATIONSHIP OF DISTRIBUTOR TO GUPTA.
DISTRIBUTOR is an independent contractor with respect to GUPTA. DISTRIBUTOR is
not a joint venture, agent, employer, or employee of GUPTA. All obligations
associated with DISTRIBUTOR's business are the sole responsibility of
DISTRIBUTOR. DISTRIBUTOR shall have no authority to act for or bind GUPTA in any
manner not specified in this Agreement.
2. OBLIGATIONS OF DISTRIBUTOR
2.1 QUOTAS; MINIMUM REVENUE COMMITMENTS.
During each calendar year of this Agreement, DISTRIBUTOR shall, through the
activities of its VARs, achieve each of the applicable Minimum Revenue
Commitments specified in Exhibit A. If at any time during the term of this
Agreement, any Minimum Revenue Commitment specified in Exhibit A is not achieved
or agreed upon, GUPTA may take such action as may be permitted under this
Agreement including, but not limited to, Termination as provided in Section 14.
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2.2 END-USER AGREEMENTS.
DISTRIBUTOR shall and shall require that each VAR shall, ship each Product with
the accompanying click-wrap or shrink-wrap license agreement ("End-User
Agreement") intact. DISTRIBUTOR may not and shall require that VAR shall not
modify the terms of the End-User Agreements without GUPTA's prior written
consent and shall consult with GUPTA at any time DISTRIBUTOR or its VARs
believes that changes to the End-User Agreements may be required to conform to
local law or custom. DISTRIBUTOR shall require that End Users agree in writing
to be bound by the terms of the End User Agreement prior to shipping Products to
End Users in those countries where click-wrap or shrink-wrap license agreements
are either not enforceable or customary. GUPTA may change the End-User
Agreements at any time.
2.3 DUPLICATION.
DISTRIBUTOR may not and shall require that VARs shall not reproduce the Products
or GLS releases in any form. DISTRIBUTOR shall, at its expense, deliver to VARs
for the re-distribution to End Users only those copies of the Products and GLS
releases that DISTRIBUTOR receives from GUPTA pursuant to the terms of this
Agreement.
2.4 USE OF MARKS.
DISTRIBUTOR shall not and shall require that its VARs shall not use (i) the name
"GUPTA", "Platinum", or anything deceptively similar thereto, or (ii) the name
of any of GUPTA's licensors or anything deceptively similar thereto, as one of
its business or corporate names; provided, however, that DISTRIBUTOR may
represent itself as "An authorized distributor of GUPTA." Notwithstanding the
foregoing, DISTRIBUTOR may, with GUPTA's prior review and approval and in a
manner consistent with GUPTA policy in effect from time to time, use the
trademarks, trade names and logos that GUPTA uses for the Products in connection
with DISTRIBUTOR's activities hereunder. DISTRIBUTOR shall not affix any
trademark, trade name or logo belonging or licensed to GUPTA to any non-GUPTA
product.
3. APPOINTMENT OF RESELLERS
3.1 APPROVAL OF GUPTA.
Prior to DISTRIBUTOR appointing a reseller as a VAR pursuant to this Agreement,
DISTRIBUTOR shall secure the approval of GUPTA of such party as a VAR. Such
approval shall be subject to such criteria as GUPTA, in its sole and absolute
discretion, may determine.
3.2 VAR AGREEMENT.
Prior to selling any Products or Services to End Users, VAR shall enter into
such written agreement with DISTRIBUTOR as GUPTA may approve, which agreement
shall (i) be subordinate to this Agreement, (ii) contain terms and conditions
that are consistent with the terms of this Agreement, and (iii) notify the VAR
that GUPTA is a third party beneficiary of such VAR Agreement to the extent that
it relates to the GUPTA Products and Services, and VAR's activities related
thereto. GUPTA may, at its discretion, require that it be a party to any
agreement between VAR and DISTRIBUTOR.
3.3 TERMINATION OF VARS.
GUPTA may terminate, or may require that DISTRIBUTOR terminate, any VAR
(including DISTRIBUTOR in its capacity as VAR) under the same terms and
conditions as GUPTA has in its agreements with other resellers.
4. OBLIGATIONS OF GUPTA
4.1 DEMONSTRATOR/EVALUATION PRODUCTS.
During the term of this Agreement, GUPTA shall provide DISTRIBUTOR with at least
one copy for each VAR of such demonstration or evaluation versions of GUPTA
Products as GUPTA may release from time to time. GUPTA will not charge any
additional amounts for such copies. Except as provided in Section 4.2,
DISTRIBUTOR's license to use such copies shall be nonexclusive, nonassignable,
nonsublicensable, and limited to the term of DISTRIBUTOR's appointment.
DISTRIBUTOR's license to use demonstration or evaluation versions shall be
further limited by any terms and conditions included with the copy of the
software, all of which are incorporated by reference into this Agreement.
4.2 RIGHT TO DISTRIBUTE EVALUATION COPIES.
GUPTA hereby grants DISTRIBUTOR a non-exclusive, non-transferable, royalty-free,
right and license to sublicense, and distribute to VARs the object code versions
only of those GUPTA Products that GUPTA may designate as evaluation versions
from time to time (the "Evaluation Software") for the purpose of permitting VARs
to provide such Evaluation Software to End Users or potential End Users. The
license granted by this Section 4.2 shall terminate upon the expiration or
termination of the term of DISTRIBUTOR's appointment.
5. PROGRAM MAINTENANCE, UPGRADES, AND TECHNICAL SUPPORT WITH RESPECT TO PRODUCTS
5.1 DEFINITIONS.
For purposes of this Section 5, the terms below shall have the meanings given to
them in this Section 5:
SERVICES:
"Gupta License Services" ("GLS") means GUPTA's program to furnish commercially
available new major releases, minor releases, maintenance releases, updates,
upgrades, and bug fixes of the Products to End Users.
TECHNICAL SUPPORT:
"First Line Support" means (a) receiving and acknowledging problems from End
Users, (b) checking lists of known problems and workarounds, and (c) if the
reported problem is known, giving the published answer to the End User and
helping the End User implement the solution.
"Second Line Support" means (a) isolating, identifying, and reproducing an
unknown problem reported by an End User, (b) researching a workaround and/or
solution to the problem, (c) working with GUPTA to help develop a workaround
and/or fix, and (d) dialing into an End User system to implement a complex
workaround or to apply a patch.
5.2 DISTRIBUTOR'S TECHNICAL SUPPORT OBLIGATION.
For the term of this Agreement, DISTRIBUTOR shall require that its VARs take
responsibility for providing First Line Support for the Products to End Users,
and
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DIS TRIBUTOR shall provide Second Line Support for the Products to its VARs.
GUPTA has no obligation to accept support requests directly from DISTRIBUTOR's
VAR or its End Users.
5.3 GUPTA'S TECHNICAL SUPPORT OBLIGATION.
For the term of this Agreement, GUPTA shall use all commercially reasonable
efforts to respond to and fix problems in the Products that a DISTRIBUTOR VAR is
unable to resolve as reported by DISTRIBUTOR in accordance with Exhibit ▇. ▇▇▇▇▇
may discontinue support of any version of the Products at any time after 12
months after GUPTA has released a new version of the Product. The DISTRIBUTOR
shall and shall require that its VARs shall use all commercially reasonable
efforts to provide to GUPTA information necessary (including, where appropriate,
reproducible test cases and other diagnostic information) to diagnose and repair
such problems as the DISTRIBUTOR may report to GUPTA. GUPTA shall make such
repair at GUPTA's option either by (a) modifying the Product or (b) providing an
updated commercial version of the Product.
5.4 DISTRIBUTION OF GLS.
For the term of this Agreement, DISTRIBUTOR may authorize its VARs to sell GLS
to End Users. GUPTA shall provide VARs for the benefit of End Users with all
product updates and new versions that GUPTA makes generally available, provided
such VARs furnish GUPTA with a signed purchase order for GLS that identifies the
End User and number of licenses required for each such End User. In no event
shall product updates and new versions be distributed for any purpose other than
to replace an existing End User license under GLS.
6. PAYMENTS
6.1. REGISTRATION OF OPPORTUNITIES
To be eligible to purchase Products and Services for a discount under this
Agreement with respect to any particular transaction, DISTRIBUTOR or any of
DISTRIBUTOR's VARs, as the case may be, must provide to GUPTA a valid purchase
order before the sale using a purchase order form that GUPTA will provide to
DISTRIBUTOR. DISTRIBUTOR must fill out the form completely. GUPTA may update the
form from time to time.
6.2. PROCEDURE; ACCRUALS.
GUPTA shall establish reasonable procedures for processing orders for and
delivering Products and Services. DISTRIBUTOR or any of DISTRIBUTOR's VARs, as
the case may be, shall comply with these procedures as they are in effect from
time to time. GUPTA's right to be paid for Products and Services shall accrue on
the invoiced date of shipment or where the DISTRIBUTOR otherwise takes delivery
of the Products.
6.3. CREDIT RISK.
DISTRIBUTOR bears all credit risk with respect to all sales of Products and
Services by DISTRIBUTOR or VAR. Failure of the VAR or End-User to pay
DISTRIBUTOR for Products or Services does not relieve DISTRIBUTOR of
DISTRIBUTOR'S obligation to pay GUPTA for such Products and Services.
6.4. DISCOUNTS.
GUPTA shall resell Products and Services to DISTRIBUTOR at a discount from
GUPTA's published list prices as the same are revised from time to time. The
discount from list price will be in the amount specified on Exhibit A.
6.5. MONTHLY REPORTS.
Within fifteen (15) days after the end of each calendar month, DISTRIBUTOR shall
deliver a report to GUPTA showing (i) all purchase orders received during the
calendar month by all VARs engaged by DISTRIBUTOR, (ii) the names of the End
Users, (iii) the total amount of fees owed to GUPTA with respect to each
purchase order, and (iv) the amount remaining due. The report shall be
accompanied with a purchase order from DISTRIBUTOR for the Products, GLS, and
Services that were purchased by DISTRIBUTOR VARs. In addition, within fifteen
(15) days of the end of each calendar quarter, DISTRIBUTOR shall submit to GUPTA
the Quarterly License Report for SQLBase TE Encryption Product Export Compliance
(attached hereto as Exhibit B). GUPTA may change the report content and
requirements at its sole discretion.
6.6. PAYMENT.
6.6.1. BY DISTRIBUTOR.
GUPTA shall invoice DISTRIBUTOR for all Products, GLS, and Services sold to
DISTRIBUTOR, DISTRIBUTOR VARs, or End Users. DISTRIBUTOR shall pay all invoices
by the end of the following month of receipt of invoice. Payment shall be by
wire transfer in U.S. Dollars, with the sender responsible for any fees charged
by the sending bank and the recipient responsible for any fees charged by the
receiving bank. DISTRIBUTOR shall make all such payments without offset.
7. PRODUCTS AND TERMS OF SALE
7.1 RIGHT TO DISCONTINUE PRODUCTS AND SERVICES.
GUPTA may discontinue the sale of any of the Products and Services from time to
time on thirty (30) days prior written notice to DISTRIBUTOR. GUPTA is not
obligated to offer, or to continue to offer, any Product or Services. GUPTA may
discontinue offering GLS with respect to any Product upon termination of the
initial term of the service agreement with respect to the Product.
7.2 TERMS AND CONDITIONS.
DISTRIBUTOR shall purchase all Products and Services from GUPTA in accordance
with the terms of this Agreement. Any licenses for Products shall be in
accordance with this Agreement and the form of license included with the Product
documentation. To permit DISTRIBUTOR to continue to use DISTRIBUTOR's standard
form of purchase order, the parties agree that terms or conditions contained in
any purchase order submitted by DISTRIBUTOR shall be of no force or effect
unless accepted in writing and signed by an authorized officer of GUPTA. GUPTA
may require DISTRIBUTOR to submit orders through GUPTA's website using a form
specified by GUPTA. DISTRIBUTOR expressly waives any requirement that GUPTA
notify DISTRIBUTOR that GUPTA does not accept any terms of DISTRIBUTOR's
purchase order that are in addition to, or inconsistent with, this Agreement.
7.3 TAXES.
Distributor shall be solely responsible for the collection and payment of all
value-added, sales, use, property, withholding, and other taxes, duties, and
assessments ("Taxes") which may be imposed upon or arise in connection with this
Agreement, excluding, however, any taxes based upon GUPTA's net income. When
GUPTA has a legal obligation to collect such
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taxes or duties, GUPTA will add the applicable amount to the monthly statement.
DISTRIBUTOR shall pay this amount unless DISTRIBUTOR provides GUPTA with a valid
exemption certificate authorized by the applicable taxation authority. If
Distributor is required by law to deduct or withhold any Taxes from any sum
payable hereunder, then the sum payable by DISTRIBUTOR upon which the deduction
or withholding is based shall be increased to the extent necessary to ensure
that, after deduction of all Taxes, GUPTA receives a net amount equal to the
amount GUPTA would have received in the absence of such Taxes.
7.4 PRICE INCREASES.
GUPTA may increase the list price of any Product or Services or GLS by giving at
least thirty (30) days prior notice to DISTRIBUTOR. Increases shall apply to all
orders received after the effective date of the increase.
7.5 PAYMENT.
Product and Service prices do not include any taxes, fees, duties,
transportation costs, returnable containers, cartage, or storage unless
otherwise stated. Payments to GUPTA are due at ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇▇,
▇▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇, ▇▇▇, in United States dollars free of collection or exchange
charges. Late payments are subject to a late fee of 5% of the amount owed plus
interest at a rate of 1.5% per month, compounded, from the date past due.
7.6 SHIPPING EXPENSES.
All prices for Product and GLS placed with GUPTA are FOB GUPTA's point of
origin, and DISTRIBUTOR shall: (i) reimburse GUPTA for any shipping expenses
incurred by GUPTA, and (ii) bear the risk of loss damage or theft upon shipment
by GUPTA to DISTRIBUTOR.
7.7 LOCAL CURRENCY PRICING
The Local Currency Price for Products and GLS is set at DISTRIBUTOR's
discretion. Local Currency Pricing will not be more or less than GUPTA's list
prices (as converted from dollars to Local Currency) without the prior approval
of GUPTA. DISTRIBUTOR will notify GUPTA thirty (30) days prior to any changes in
their Local Currency Price.
8. ADDITIONAL OBLIGATIONS OF DISTRIBUTOR
8.1. APPOINTMENT CONDITIONED ON SATISFACTORY PERFORMANCE.
As a material condition to the obligations of GUPTA under this Agreement and to
the continued effectiveness of DISTRIBUTOR's appointment, DISTRIBUTOR shall at
all times meet the performance standards set forth in this Agreement.
8.2. KNOWLEDGE OF GUPTA PRODUCTS AND SERVICES.
DISTRIBUTOR's personnel shall be sufficiently knowledgeable of the Products and
Services to be able to configure and install the hardware, software, and
connections for the Products. In addition, DISTRIBUTOR's personnel shall be
sufficiently knowledgeable of the Products and Services to be able to
demonstrate to VARs and End Users (a) all of the commonly used features of the
Products and Services without resort to Product and Services documentation and
(b) all of the advanced features of the Products discussed in the Product
documentation after reference to such documentation.
8.3. PRODUCT AND SERVICE PROMOTION.
DISTRIBUTOR shall enthusiastically promote the goodwill, name, and reputation of
GUPTA, the Products, and the Services, in connection with all of DISTRIBUTOR's
activities under this Agreement. DISTRIBUTOR shall consistently recommend GUPTA
Products over competing products. DISTRIBUTOR shall stay in contact with
existing and potential customers on a regular basis, consistent with good
business practice. DISTRIBUTOR shall solicit customer feedback on the Products
and Services, including desired new products and ways to make the Products and
Services more valuable to customers, and regularly convey such information to
GUPTA .
8.4. DEMONSTRATION CAPABILITY.
DISTRIBUTOR shall maintain the capability to demonstrate the Products to
potential VARs and End Users.
8.5. ETHICAL BUSINESS PRACTICES.
DISTRIBUTOR shall adhere to high standards of honesty, integrity, fair dealings,
and ethical conduct in all of its dealings with customers, potential customers,
and the general public, and shall refrain from any business or advertising
practice, which may be injurious to the business or reputation of GUPTA.
DISTRIBUTOR shall not make any false or misleading representations to customers
or others regarding GUPTA or the Products and Services. DISTRIBUTOR shall not
make any representations, warranties, or guarantees concerning the Products and
Services that are inconsistent with the documentation accompanying the Products
or GUPTA's literature describing the Products and Services.
8.6. INDEMNIFICATION.
DISTRIBUTOR shall defend, indemnify, and hold harmless GUPTA from any activities
of DISTRIBUTOR that (a) relate to the discretion DISTRIBUTOR exercises in
performing DISTRIBUTOR's obligations under this Agreement, (b) DISTRIBUTOR
performs in a negligent manner, or (c) constitute a breach of this Agreement.
DISTRIBUTOR shall ensure that each agreement it signs with a VAR contain a
comparable indemnification for the benefit of GUPTA as the one set forth in this
Section 8.6.
8.7 AUDIT RIGHTS.
DISTRIBUTOR shall and shall require that its VARs shall keep full, accurate and
complete books of account and all other related records of all matters relating
to this Agreement for a period of three (3) years from the end of each calendar
year. GUPTA, its licensors, or their respective authorized representatives shall
have the right to examine and copy such books of account and other related
records at all reasonable times during such period, to verify the correctness of
amounts paid to GUPTA, DISTRIBUTOR's and each VAR's compliance with, and for any
other matters arising out of, this Agreement. If any such examination discloses
a deficiency in any payments made by DISTRIBUTOR to GUPTA of more than three
percent (3%) of such payment, DISTRIBUTOR shall reimburse GUPTA for all of the
expenses connected with such examination and the next subsequent examination, in
addition to the payment of the amount of any such deficiency.
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9. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY
9.1 LIMITED SERVICE WARRANTY; NO THIRD PARTY WARRANTIES.
GUPTA does not warrant that the operation of the Products will be uninterrupted
or error free, and otherwise licenses the Products "AS IS." ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. As
between DISTRIBUTOR and GUPTA, DISTRIBUTOR ASSUMES AND SHALL ENSURE THAT VAR
ASSUMES, FULL RESPONSIBILITY for selecting Products and for ensuring that the
Products selected are compatible and appropriate for use with the computers and
other software with which they will be used.
9.2 NO WARRANTY FOR INTERACTION WITH USER COMPUTER.
GUPTA DOES NOT WARRANT that any Product or GLS release is FREE FROM ERROR or
that it will INTERFACE WITHOUT ANY PROBLEMS with the other components of an
End-User's computer system. DISTRIBUTOR or applicable VAR shall advise each
End-User that it is the responsibility of the End-User to BACK UP its computer
or otherwise SAVE important data BEFORE INSTALLING any Product and to continue
to back-up its important data regularly.
9.3 LIMITATION ON DAMAGES.
GUPTA SHALL NOT BE LIABLE TO DISTRIBUTOR, ANY VAR, OR ANY END-USER, OR ANY THIRD
PARTY FOR THE COSTS OF PROCURING SUBSTITUTE GOODS OR SERVICES, OR FOR ANY
SPECIAL, CONSEQUENTIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES, OR OTHERWISE,
NOTWITHSTANDING THE FAILURE OF ANY PRODUCT OR SERVICE. GUPTA is not an insurer.
The purchase price of the Products do not include any undertaking by GUPTA to
deliver a Product or provide a service at any particular time, even if GUPTA is
aware of the consequences of late delivery or unavailability. DISTRIBUTOR shall
ensure that each agreement it signs with a VAR contain a comparable limitation
on GUPTA's damages as the one set forth in this Section 9.3.
10. INTELLECTUAL PROPERTY
10.1 OWNERSHIP OF INTELLECTUAL PROPERTY.
DISTRIBUTOR acknowledges that, as between GUPTA and DISTRIBUTOR, GUPTA owns or
has the exclusive right to use any patents, trademarks, copyrights, trade
secrets, and other intellectual property rights ("Intellectual Property")
associated with the Products and Services. DISTRIBUTOR shall do nothing
inconsistent with GUPTA's ownership of such Intellectual Property. All use of
GUPTA's Intellectual Property by DISTRIBUTOR shall inure solely to the benefit
of and shall be on solely behalf of GUPTA. DISTRIBUTOR shall not challenge
GUPTA's ownership of GUPTA's trademarks, service marks, and trade names (the
"Marks") or the validity of the terms of DISTRIBUTOR's use of the Marks.
10.2 NO IMPLIED RIGHTS.
Sale of the Products to DISTRIBUTOR does not convey any license, expressly or by
implication, to manufacture, duplicate, or otherwise copy or reproduce any of
the Products.
10.3 NO REVERSE ENGINEERING.
DISTRIBUTOR shall not, and shall not help others, reverse engineer any Product
or any portion of any Product. DISTRIBUTOR shall promptly notify GUPTA if
DISTRIBUTOR becomes aware of any attempt to reverse engineer any Product or any
portion of any Product.
10.4 QUALITY STANDARDS.
The nature and quality of all services rendered by DISTRIBUTOR in connection
with the Marks, all goods sold by DISTRIBUTOR under the Marks, and all related
advertising, promotional, and other related uses of the Marks by DISTRIBUTOR
shall conform to the standards set by GUPTA. GUPTA shall have the sole
discretion to change such standards. DISTRIBUTOR shall not use any trademark or
service ▇▇▇▇ in combination with any of the Marks without prior written approval
of GUPTA.
10.5 INFRINGEMENT PROCEEDINGS.
DISTRIBUTOR shall notify GUPTA of any unauthorized use of the Intellectual
Property by others promptly as it comes to DISTRIBUTOR's attention. GUPTA shall
have the sole right and discretion to bring infringement or unfair competition
proceedings involving the Intellectual Property.
11. INFRINGEMENT INDEMNITY
11.1. INDEMNIFICATION.
GUPTA shall have the right to defend or settle, and shall defend or settle, any
claim, proceeding, or suit ("Claim") against DISTRIBUTOR or any VAR for
infringement of any United States patent, copyright, trademark, mask work, trade
secret, or other intellectual property right arising from the sale or use of any
Product, subject to the limitations set forth below. GUPTA shall have sole
control of any action or settlement and shall pay any final judgment entered
against DISTRIBUTOR on such issue in any Claim that GUPTA defends.
11.2. NOTICE AND COOPERATION.
DISTRIBUTOR shall (a) notify GUPTA promptly in writing of any Claim, (b) give
GUPTA all information in DISTRIBUTOR's actual knowledge with respect to the
Claim, (c) cooperate with GUPTA in all reasonable respects at DISTRIBUTOR's
expense, and (d) at GUPTA's request give GUPTA any additional authority GUPTA
needs to defend or settle such Claim. GUPTA shall be relieved of its obligations
under this Section 11 to the extent GUPTA is prejudiced by any failure of
DISTRIBUTOR to give timely notice or cooperate.
11.3. RIGHT TO SUSPEND SALES.
If GUPTA determines that DISTRIBUTOR or VAR cannot sell a Product without a
material risk of incurring a Claim that would give rise to a right of
indemnification under this Agreement, GUPTA may at GUPTA's sole option suspend
any further sales of Products pursuant to this Agreement.
11.4. REMEDIES WITH RESPECT TO SERVICES.
If GUPTA determines that GUPTA cannot offer a Service without a material risk of
incurring a Claim that would give rise to a right of indemnification under this
Agreement, GUPTA may at GUPTA's sole option and expense (a) procure for End
Users the right under such patent, copyright, trademark, mask work, trade
secret, or other intellectual property to use the Service; or (b) terminate the
Service without further liability. GUPTA shall not be liable for any cost or
expense incurred without GUPTA's prior written authorization.
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11.5. EXCLUSIONS.
Notwithstanding anything to the contrary in this Agreement, GUPTA shall have no
liability for (a) infringement caused by use of the Products, or any portion of
a Product, in combination with any other good, method, or process if the
infringement is caused by the combination; (b) any claim for infringement with
respect to the sale by DISTRIBUTOR or VAR of a Product after DISTRIBUTOR or VAR
has notice that the Product is alleged to so infringe; (c) infringement
involving any ▇▇▇▇ not applied to a Product by GUPTA; or (d) infringement
resulting from modification or servicing of a Product by a person whom GUPTA has
not authorized to service Products.
11.6. NO OTHER LIABILITIES OR REMEDIES.
This Section 11 states the entire liability of GUPTA and the exclusive remedy of
DISTRIBUTOR for any claim that a Product infringes any Intellectual Property
right or otherwise. GUPTA is not obligated to indemnify DISTRIBUTOR for any
claim that a Product infringes any Intellectual Property right outside of the
Territory.
12. EXPORT
DISTRIBUTOR hereby acknowledges that the Products, in particular without
limitation the encryption technology contained in certain Products, and all
technical data pertaining to those Products, are subject to export controls
under the laws and regulations of the United States, including the Export
Administration Regulations, 15 C.F.R. Parts 730-774. In the distribution of all
Products, DISTRIBUTOR shall comply and shall ensure that VAR complies strictly
with all such United States export controls, and, without limiting the
generality of this Section 12, DISTRIBUTOR shall not and shall ensure that VAR
not export, reexport, transfer or divert any of the Products, and technical data
pertaining to such Products, or any direct product thereof to any destination,
end-use or End User that is prohibited or restricted under such United States
export control laws and regulations, except as specifically authorized by the
United States Department of Commerce. DISTRIBUTOR's obligations under this
Section 12 shall survive the expiration or termination of this Agreement, and
DISTRIBUTOR's licenses for the Products. The U.S. Export Administration
Regulations, and answers to questions about them, can be found online at
▇▇▇▇://▇▇▇.▇▇▇.▇▇▇.▇▇▇. In addition, before DISTRIBUTOR or any VAR uses or sells
any Product outside the United States or the Territory, DISTRIBUTOR shall (a)
fully comply with all then current and applicable regulations of any government
in whose country any of the Products or Services are used or distributed
pursuant to this Agreement; and (b) confirm with GUPTA that DISTRIBUTOR and VAR
has taken such steps as GUPTA deems appropriate to protect the proprietary
rights of GUPTA in each foreign country in which any Products or Services are to
be used or distributed.
13. CONFIDENTIALITY
Each party shall take all steps which are reasonable to safeguard the
confidentiality of, and proprietary rights to, the confidential information
("Confidential Information") of the other party which may be disclosed hereunder
(including, but not limited to, product plans, designs, business plans,
technical specifications, research, customer or financial data) (but excluding
aggregated data) and shall not, without the prior written consent of the other
party, (a) use such Confidential Information for its own benefit or the benefit
of any third party except for purposes expressly provided for in this Agreement,
or (b) disclose such Confidential Information to any third party; provided,
however, that this Section 13 shall not be construed to restrict the disclosure
of information which (i) is publicly known in its complied form at the time of
its disclosure to a party, (b) is lawfully received by a party from a third
party not bound in a confidential relationship to GUPTA or DISTRIBUTOR, (c) was
already known by GUPTA or DISTRIBUTOR in its complied form before entering into
this Agreement, or (d) after notice and an opportunity to object, is required by
law to be disclosed. This provision shall survive termination of this Agreement
for a period of three years.
14. TERM AND TERMINATION
14.1. TERM OF APPOINTMENT.
14.1.1. INITIAL TERM.
The initial term of DISTRIBUTOR's appointment shall end twenty-four (24) months
from the Effective Date of this Agreement unless terminated earlier under the
provisions of this Agreement.
14.2. TERMINATION FOR CAUSE BY EITHER PARTY.
Either party may terminate DISTRIBUTOR's appointment upon a material default
that has not been cured within thirty (30) days after delivery of written notice
describing the facts constituting the default. In addition, any party may
terminate DISTRIBUTOR's appointment by giving written notice to the other if (a)
the other party files a voluntary petition commencing bankruptcy or other
proceedings for the general settlement of its debts which is not dismissed
within sixty (60) days; (b) an involuntary bankruptcy proceeding is commenced
against the other party and is not dismissed within sixty (60) days; (c) a
receiver has been appointed over the whole or any substantial part of the assets
of the other party; (d) the other party makes a general assignment for the
benefit of creditors; or (e) the other party voluntarily or involuntarily takes
any action to dissolve, liquidate, or cease to conduct business in the normal
course.
14.3. TERMINATION LIABILITY.
Termination of DISTRIBUTOR's appointment shall not give rise to any right to
compensation, reimbursement, or damages on account of the loss of prospective
profits or anticipated sales or on account of expenditures, inventory,
investments, leases, or commitments in connection with the business or goodwill
of GUPTA or DISTRIBUTOR. Each party acknowledges that it has been advised to
determine the extent to which it might be entitled to rights or protections
provided by statute or otherwise in connection with the termination of
DISTRIBUTOR's appointment; that it has made such determination or freely chosen
not to do so; and that it waives all such rights and protections to the fullest
extent possible. Termination of DISTRIBUTOR's appointment shall not relieve any
party of obligations under this Agreement incurred before termination.
14.4. SURVIVAL OF CERTAIN TERMS.
Termination of DISTRIBUTOR's appointment terminates (i) DISTRIBUTOR's right to
purchase and resell Products and Services; (ii) GUPTA's obligation to sell
Products and Services to DISTRIBUTOR; and (iii) DISTRIBUTOR's authorization to
operate an ATC or ASC pursuant to Exhibits C and/or D. Termination of
DISTRIBUTOR's appointment
DISTRIBUTOR______ GUPTA____
GUPTA PREMIUM International Distribution Agreement
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does not terminate rights and obligations of the parties under this Agreement
that have already accrued or by their nature, are intended to survive
termination of this Agreement, such as, but not limited to, Sections 9, 10, 11
(for Products, GLS, and Services sold prior to termination of the appointment),
and 13.
14.5 CEASE USE.
Upon termination of this Agreement, DISTRIBUTOR will immediately and will
require that its VARs immediately, cease all use of the Products, cease all
display, advertising and use of all trademarks, trade names and logos belonging
or licensed to GUPTA and will not thereafter use, advertise or display any name,
▇▇▇▇ or logo which is similar to any such trademark, trade name or logo. Upon
such termination, DISTRIBUTOR shall and shall require that its VARs shall
immediately: (i) cease to use any marketing or other materials which identify it
as a representative of GUPTA or of the Products and Services, and (ii) remove
all signs, cancel all business listings, and take such other reasonable action
as may be necessary to remove its identification as such an agent or
representative. DISTRIBUTOR shall promptly disclose to GUPTA the identity of,
and the current state of negotiations with, all potential VARs and End Users
together with copies of all correspondence with such potential VARs and End
Users. DISTRIBUTOR also shall cooperate with GUPTA in effecting an orderly
transition of DISTRIBUTOR's activities hereunder from DISTRIBUTOR to GUPTA or to
any successor of DISTRIBUTOR designated by GUPTA, as the case may be. GUPTA
shall reimburse DISTRIBUTOR for the reasonable costs incurred by it in effecting
such transfer.
14.6 RETURN MATERIALS.
Upon termination of this Agreement, DISTRIBUTOR shall, and shall require that
its VARs shall, at its expense, promptly return to GUPTA all copies of the
Products, Evaluation and Demonstration Products, Confidential Information, and
any marketing or other materials relating to the Products and Services, whether
in original or altered form or copied in whole or in part and shall deliver to
GUPTA within ten (10) days following the termination of this Agreement a
certificate signed by an officer of DISTRIBUTOR certifying the return of all
such materials.
14.7 NOTIFICATION.
DISTRIBUTOR shall immediately advise its VARs and each shall advise all of its
respective employees, agents, and consultants (collectively, "Persons") of the
termination of this Agreement and the termination of its rights to market and
distribute the Products, and provide Services. In addition, DISTRIBUTOR shall:
(i) obtain the return from each such Person of all copies of all materials
described in Section 14.6 hereof, (ii) cease all training of such Persons in the
use and features of the Product, and (iii) advise such Persons in writing of
their continued duty to hold in confidence and not to use, reproduce, disclose,
transfer or transmit, in whole or in part, in any manner, any Product, or any
information which would permit the duplication, recreation or other utilization
of any Confidential Information.
15. MISCELLANEOUS
15.1. SUCCESSORS AND ASSIGNS.
This Agreement shall bind and inure to the benefit of the parties and their
respective successors and assigns. Notwithstanding the foregoing, DISTRIBUTOR
shall not assign any of DISTRIBUTOR's rights nor delegate any of DISTRIBUTOR's
obligations under this Agreement without the prior written consent of GUPTA,
which GUPTA shall not withhold unreasonably.
15.2. AMENDMENTS, WAIVERS, AND CONSENTS.
This Agreement shall not be amended except in a writing signed by the parties.
No waiver or consent shall be binding except in a writing signed by the party
making the waiver or giving the consent. No waiver of any provision or consent
to any action shall constitute a waiver of any other provision or consent to any
other action, whether or not similar. No waiver or consent shall constitute a
continuing waiver or consent except to the extent specifically set forth in
writing. The agreement or consent of GUPTA may only be manifested by the
signature of the president or a vice president of GUPTA.
15.3. SPECIFIC PERFORMANCE.
The parties acknowledge that it will be extremely difficult to measure in money
the damage to the parties of any failure to comply with any of the restrictions
or obligations imposed by this Agreement, that every such restriction and
obligation is material, and that in the event of any such failure, the parties
will not have an adequate remedy at law or in damages. Therefore, each party
consents to the issuance of an injunction or the enforcement of other equitable
remedies against it at the suit of an aggrieved party, without bond or other
security, to compel performance of all of the terms of this Agreement, and
waives any defenses to an equitable remedy, including without limitation the
defenses of failure of consideration, breach of any other provision of this
Agreement, and availability of relief in damages. To the extent that a party is
the subject of an injunction which is unenforceable in the Territory, the
parties contractually agree that violation of such injunction outside of the
jurisdiction of the issuing court in a jurisdiction that does not allow for
reciprocal enforcement of equitable injunctions shall be a breach of this
Agreement and shall be subject to an action for treble damages.
15.4. DISPUTE RESOLUTION.
The parties shall submit any dispute concerning this Agreement to final and
binding arbitration. Arbitration shall take place in Santa ▇▇▇▇▇ County,
California. Arbitration shall be conducted on a private, confidential basis by a
single, neutral arbitrator agreed by the parties or, absent such agreement,
appointed by the Presiding Civil Judge of the Santa ▇▇▇▇▇ County Superior Court
upon the request of either party. The award of the arbitrator shall be
enforceable according to the applicable provisions of the California Code of
Civil Procedure, sections 1280 et seq. There shall be no arbitration of any
claim that would otherwise be barred by a statute of limitations if the claim
were to be brought in a court of law. The arbitrator shall not have the power to
award punitive, consequential, indirect, or special damages or to make any
decision affecting GUPTA's rights in its Intellectual Property.
15.5. GOVERNING LAW.
The rights and obligations of the parties shall be governed by, and this
Agreement shall be construed and enforced in accordance with, the laws of the
State of California, excluding its conflict of laws rules to the extent such
rules would apply the law of another jurisdiction.
15.6. JURISDICTION AND VENUE.
The parties consent to the jurisdiction of all federal and state courts in
California, and agree that venue for any litigation or dispute resolution
proceeding shall lie exclusively in Santa ▇▇▇▇▇ County, California.
DISTRIBUTOR______ GUPTA____
GUPTA PREMIUM International Distribution Agreement
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15.7. ATTORNEY'S FEES.
In any suit, action, counterclaim, or arbitration to enforce the provisions of
this Agreement (including without limitation enforcement of any award or
judgment obtained with respect to this Agreement), the prevailing party shall be
entitled to recover a reasonable allowance for attorney's fees, litigation
expenses, and the cost of mediation and arbitration in addition to court costs.
15.8 GOVERNMENTAL APPROVALS.
DISTRIBUTOR shall, and shall require that its VARs shall, at its expense obtain
any and all government approvals when and as such approvals may be required by
the laws or regulations of any government in the Territory in connection with
this Agreement, with the Products and Services, or with any of DISTRIBUTOR's or
VARs' activities hereunder.
15.9 COMPLIANCE WITH LAW.
DISTRIBUTOR shall, and shall require that its VARs shall, comply with all laws,
rules, regulations, orders, decrees, judgments and other governmental acts or
other restrictions which may be imposed from time to time ("Laws") of the United
States of America, each government within the Territory, and any other
government that may have jurisdiction over DISTRIBUTOR, VARs, and their
respective activities hereunder, or over the Products or Services.
15.10 FOREIGN CORRUPT PRACTICES ACT COMPLIANCE.
DISTRIBUTOR represents that neither it, its VARs nor any of their respective
directors, officers, shareholders, partners, employees, agents or persons having
primary or supervisory responsibilities within DISTRIBUTOR's or VARs' business
has ever been convicted of or had a civil judgment rendered against them for
commission of fraud or a criminal offense in connection with obtaining or
attempting to obtain, or performing a public (Federal, state or local) contract
or subcontract; violation of Federal or state antitrust statutes relating to the
submission of offers; commission of embezzlement, theft, forgery, bribery,
falsification or destruction of records; making false statements or receiving
stolen property. DISTRIBUTOR shall promptly notify GUPTA LEGAL Department in the
event DISTRIBUTOR learns of any such conviction or judgment or potential
conviction or judgment. Upon GUPTA's request from time to time, DISTRIBUTOR
shall certify to the continuing accuracy of the foregoing representations.
15.11 Neither DISTRIBUTOR, its VARs, nor any of their respective employees or
agents shall, directly or indirectly, pay, offer to pay or authorize the payment
of anything of value to any government official, government employee, political
party or political candidate in the Territory to obtain or retain business in
connection with this Agreement or otherwise to influence such an individual in
his or her official capacity. DISTRIBUTOR shall promptly notify GUPTA's General
Counsel if it learns that any such payment, offer, promise, or authorization has
been made. Upon GUPTA's request from time to time, DISTRIBUTOR shall certify
compliance with the foregoing.
15.12 ENTIRE AGREEMENT.
This Agreement and the documents, agreements, and exhibits contemplated in this
Agreement constitute the entire agreement between the parties with regard to the
subject matter hereof and thereof. This Agreement supersedes all previous
agreements between or among the parties. There are now no agreements,
representations, or warranties between the parties other than those set forth in
this Agreement or the documents, agreements, and exhibits contemplated in this
Agreement. In the event of any inconsistency between custom and practice in any
trade or industry and this Agreement, this Agreement is intended to modify trade
custom and shall control. Neither custom and practice in any trade or industry,
nor any course of dealing between the parties, shall be deemed to supplement
this Agreement where this Agreement is silent.
IN WITNESS WHEREOF, the parties have executed this Premium International
Distribution Agreement as of the date first set forth above.
"DISTRIBUTOR" "GUPTA"
By: ___________________________________ By: ______________________________
(sign name) (sign name)
Name: _________________________________ Name: ____________________________
Title: ________________________________ Title: ___________________________
Date: _________________________________ Date: ____________________________
DISTRIBUTOR______ GUPTA____
GUPTA PREMIUM International Distribution Agreement
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EXHIBIT A
TERRITORY: Europe
ENROLLMENT FEE: The enrollment fee is (euro)2,015
PUBLISHED PRICE DISCOUNTS AND MINIMUM REVENUE COMMITMENTS:
YEAR 1:
MINIMUM REVENUE DELIVERED TO GUPTA: $ 600.000, - USD
ALL PRODUCTS (EXCEPT SQLBASE CUSTOM EDP): 30% if Exhibit C - NOT- attached
35% if Exhibit C - OR- Exhibit D attached
40% if Exhibit C - AND- Exhibit D attached
SQLBASE CUSTOM EDP: 20%
GUPTA LICENSE SERVICES, PREMIUM AND 20%
ENTERPRISE SUPPORT:
YEAR 2:
MINIMUM REVENUE DELIVERED TO GUPTA: $ 600.000, - USD
ALL PRODUCTS (EXCEPT SQLBASE CUSTOM EDP): 30% if Exhibit C - NOT- attached
35% if Exhibit C - OR- Exhibit D attached
40% if Exhibit C - AND- Exhibit D attached
SQLBASE CUSTOM EDP: 20%
GUPTA LICENSE SERVICES, PREMIUM AND 20%
ENTERPRISE SUPPORT:
DISCOUNTS FOR VAR AND END USER AGREEMENTS THAT REQUIRE A QUOTED PRICE BEYOND
THE PUBLISHED GUPTA DISCOUNTS SHALL BE SEPARATELY NEGOTIATED.
DISTRIBUTOR______ GUPTA____
GUPTA PREMIUM International Distribution Agreement
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EXHIBIT B
QUARTERLY LICENSE REPORT FOR SQLBASE TE ENCRYPTION
PRODUCT EXPORT COMPLIANCE
QUARTERLY REPORT OF SQLBASE TREASURY EDITION ("SQLBASE TE") LICENSES
DISTRIBUTED BY DISTRIBUTOR
DISTRIBUTOR: ___________________________________________ QUARTER: __________
ADDRESS /
CONTACT NAME /
VAR END-USER EMAIL QUANTITY LICENSE NUMBER(S) COUNTRY EXPORTED TO
--- -------- -------------- -------------- ----------------- -------------------
_________________ ___________________
_________________ ___________________
_________________ ___________________
___ ________ ______________ ______________ _________________ ___________________
_________________ ___________________
_________________ ___________________
DISTRIBUTOR ACKNOWLEDGES THAT SQLBASE TE IS SUBJECT TO THE U.S. EXPORT
ADMINISTRATION REGULATIONS (▇▇▇▇://▇▇▇.▇▇▇.▇▇▇.▇▇▇) AND OTHER U.S. LAW, AND MAY
NOT BE EXPORTED OR RE-EXPORTED TO CERTAIN COUNTRIES (CURRENTLY CUBA, IRAN, IRAQ,
LIBYA, NORTH KOREA, SUDAN AND SYRIA); TO NON-COMMERCIAL GOVERNMENT END-USERS IN
COUNTRIES OTHER THAN EU MEMBERS AND AUSTRALIA, CANADA, CZECH REPUBLIC, HUNGARY,
JAPAN, NEW ZEALAND, NORWAY, POLAND AND SWITZERLAND; OR TO PERSONS OR ENTITIES
PROHIBITED FROM RECEIVING U.S. EXPORTS (INCLUDING DENIED PARTIES
(▇▇▇▇://▇▇▇.▇▇▇.▇▇▇.▇▇▇/▇▇▇/▇▇▇▇▇▇▇.▇▇▇▇), SPECIALLY DESIGNATED NATIONALS
(▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇/▇▇▇▇▇▇.▇▇▇), AND ENTITIES ON THE BUREAU OF INDUSTRY
AND SECURITY ENTITY LIST (▇▇▇▇://▇▇▇.▇▇▇.▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇/) OR INVOLVED WITH
MISSILE TECHNOLOGY OR NUCLEAR, CHEMICAL OR BIOLOGICAL WEAPONS).
DISTRIBUTOR__________ GUPTA____
GUPTA PREMIUM International Distribution Agreement
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EXHIBIT C
ADDENDUM TO
PREMIUM INTERNATIONAL DISTRIBUTION AGREEMENT
GUPTA AUTHORIZED SUPPORT CENTER PROVISIONS
1. PURPOSE: This Addendum to the Premium International Distribution Agreement
dated the 27th of March, 2004 between GUPTA TECHNOLOGIES, LLC, a Delaware
limited liability company with offices at ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇▇,
▇▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇, ▇▇▇ ("GUPTA"), and XTURA BV, an entity formed under the laws
of the Netherlands with offices at ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ ▇▇, ▇▇▇▇ ▇▇ ▇▇▇▇, ▇▇▇
▇▇▇▇▇▇▇▇▇▇▇ (tel: ▇▇▇-▇▇-▇▇▇▇▇▇▇; fax: ▇▇▇-▇▇-▇▇▇▇▇▇▇) ("DISTRIBUTOR")
supplements the Agreement to authorize DISTRIBUTOR to use the designation "Gupta
Authorized Support Center" and to provide Gupta Authorized Technical Support
Services ("TSS") to Resellers and End Users as specified on Attachment A or as
may be modified by GUPTA from time-to-time at its sole discretion with respect
to the Products only. GUPTA reserves the right to revise or modify the Products
or TSS covered by this Addendum upon written notice to DISTRIBUTOR.
DISTRIBUTOR CONTACT NAME (SALES):
▇▇▇▇▇▇-▇▇▇ ▇▇▇▇▇▇▇▇
PhoneNo.:▇▇▇-▇▇▇-▇▇▇▇▇▇
Fax No.: ▇▇▇-▇▇▇-▇▇▇▇▇▇
Email: ▇▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇
DISTRIBUTOR CONTACT NAME (TECHNICAL):
▇▇▇▇▇ ▇▇▇ ▇▇▇▇▇
PhoneNo.:▇▇▇-▇▇▇-▇▇▇▇▇▇
Fax No.: ▇▇▇-▇▇▇-▇▇▇▇▇▇
Email: ▇▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇
2. AUTHORIZED SUPPORT CENTER ("ASC") PLAN: In consideration for the rights
granted in this Agreement, DISTRIBUTOR will hereby enroll in the ASC plan:
PLAN: DISTRIBUTOR will pay to GUPTA a nonrefundable one-time ASC set-up fee of
(euro) 1,600 (One Thousand Six Hundred European Euros) and, in addition,
DISTRIBUTOR will pay to GUPTA 30% (thirty percent) of GUPTA's Territory List
Price fee for each TSS Order DISTRIBUTOR sells in the Territory during the term
of this Agreement, as stated in the following schedule:
PERCENTAGE* OF TSS ORDER PERCENTAGE* OF
FEE TO BE RETAINED BY TSS ORDER FEE
DISTRIBUTOR FEE PAYABLE TO GUPTA
------------------------ --------------------
70% (seventy percent) 30% (thirty percent)
--------------------
*Percentages shall be calculated based on the Support Contract prices specified
in GUPTA's Territory Price List.
The (euro) 1,600 set-up fee and all TSS Order percentage payments shall be paid
to GUPTA by DISTRIBUTOR net thirty (30) days from GUPTA's invoice date. All
contract sales shall be reported monthly, pursuant to the reporting requirements
specified below in Section 8(b).
3. CERTAIN DEFINITIONS:
3.1 "List Price" shall mean GUPTA's suggested list price in the Territory for
the applicable TSS or other Product or service as may be specified by GUPTA.
GUPTA reserves the right to modify or change the List Price of any or all of the
applicable TSS or other Product or services upon thirty (30) days prior written
notice to DISTRIBUTOR.
3.2 "TSS Order" shall mean any Technical Support contract sold by DISTRIBUTOR.
3.3 "Product Release(s)" shall mean any modification of the Products which is
denoted by GUPTA by changing a number to the right of the second decimal point
in then-current version number, e.g., a change from version 3.1.1 to 3.1.2 or by
changing a number to the left of the first decimal point in then-current version
number, e.g., a change from version 3.1.2 to 4.0.
4. REPRESENTATIONS BY DISTRIBUTOR: DISTRIBUTOR hereby represents and warrants
that DISTRIBUTOR has the necessary technical expertise to effectively deliver
such TSS, including, but not limited to, (i) a minimum of one (1) designated
support personnel ("Support Engineers") who has been certified by GUPTA within
six (6) months of the Effective Date of this Agreement, who are knowledgeable
and have at least two (2) years prior experience in the Products, (ii) the
appropriate hardware and software for investigation and recreation of potential
software problems in the Products, and to develop workarounds (iii) an
electronic call-logging system, to ensure that calls are responded to promptly
and escalated when deemed necessary by both the Support Engineer and GUPTA, and
(iv) the mechanisms for transmitting to GUPTA the necessary information to
recreate identified problems in the Products and other information which may be
reasonably required by GUPTA.
5. RIGHTS AND TITLE: GUPTA and/or GUPTA's Licensors shall retain all and sole
right, title and interest in and to the Products. Other than for exercising the
rights
DISTRIBUTOR initials:______ GUPTA initials:______
Gupta Authorized Support Center Provisions
PAGE 1 OF 1
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granted in this Agreement, DISTRIBUTOR shall not use, duplicate, sublicense,
transfer, or otherwise modify the Products or TSS for any other purposes.
DISTRIBUTOR agrees not to, or cause a third party to, disassemble or reverse
compile, the Products.
6. GRANT OF RIGHTS: GUPTA hereby grants to DISTRIBUTOR the right to provide the
TSS via Resellers to End Users of the Products in the Territory only. Such right
is subject to GUPTA's approval that the DISTRIBUTOR meets the minimum
requirements as specified in Section 4 above, and as may be changed from
time-to-time by GUPTA. DISTRIBUTOR shall bear the cost and expenses of its
Support Engineer training.
DISTRIBUTOR shall use the GUPTA Products and TSS designed or developed by GUPTA
in the course of providing such TSS (See Attachment A). Such TSS shall be (i)
consistent with the standards specified in GUPTA's Support Policy (or any
successor document published by GUPTA), and (ii) for Products sold in the
Territory by Resellers who are authorized by GUPTA to resell the Products in the
Territory. The DISTRIBUTOR will have access to pre-release Product documents as
available, and will be included in the planning and prioritization of new
features and facilities.
GUPTA hereby grants to DISTRIBUTOR the rights to use the designation "Gupta
Authorized Support Center" and to sell all the support service packages and TSS
listed in Attachment A under the specified terms and conditions.
(a) GUPTA PRODUCT RELEASES: GUPTA will provide Product Releases to DISTRIBUTOR
solely for its internal use at DISTRIBUTOR's headquarters or support facility
only.
(b) TECHNICAL SUPPORT:
(i) DISTRIBUTOR will deliver consistent, high-quality support via
telephone, e-mail and letter to customers having these service packages.
(ii) DISTRIBUTOR is entitled to sell and provide support services
comparable to GUPTA's Standard and Standard-Plus level of support.
(iii) 30% (thirty percent) of the effective Territory Price List is
payable to GUPTA net 30 days. GUPTA is not responsible for such support
available in the customer's local language.
(iv) GUPTA will provide a back-end support service to the DISTRIBUTOR. The
DISTRIBUTOR will refer only the following categories of customer problems to
GUPTA provided that the number of total cases escalated to GUPTA shall not
exceed 20% (twenty percent) of DISTRIBUTOR's total case volume at any one time.
If more then the number of cases escalated to GUPTA exceeds on average 30%
(thirty percent) of cases over a period of 90 (ninety) days, GUPTA at its option
may increase the DISTRIBUTOR's royalty payment upward by up to 10% (ten
percent).
- Problems, which have been provided with a workaround. GUPTA will ensure
that these problems are logged as bugs to be fixed in a future Product
Release.
- Bugs with a reproducible case. GUPTA will use this reproducible case to
create a workaround and/or a permanent fix in a future Product Release.
- Product Enhancement Requests for submission to GUPTA Engineering for
inclusion in a future Product Upgrade.
- An adequate test environment, as specified in Attachment B attached
herein, is not available to DISTRIBUTOR.
(c) ESCALATION PROCEDURES: In the following cases, the problem may be escalated
by bringing it to the attention of a Manager of GUPTA Support Services, who will
take responsibility for resolution of the problem. Steps taken to reach
resolution may include, at GUPTA's discretion: on-site assistance by personnel
from the DISTRIBUTOR or GUPTA, and senior management contact with GUPTA's
Engineering Center in Redwood Shores, California:
(i) A customer is experiencing a severe operational problem which cannot
be reasonably avoided through action of the customer's own staff; or,
(ii) A customer is dissatisfied with the progress of any specific problem
after reasonable attempts have been made to resolve the problem through
the normal channels
7. OBLIGATIONS OF GUPTA:
(a) GUPTA will ensure that the DISTRIBUTOR has reasonable access to all
necessary GUPTA products and is given notice of all beta-testing Products.
(b) GUPTA will provide to DISTRIBUTOR a maximum of one (1) day training session
on-site at the DISTRIBUTOR location covering the support methodology along with
information on the requirements needed to submit a case with their GUPTA Support
Center, including the requirements necessary to submit bugs, escalate issues
through the support organizations and additional policies and procedures.
Additionally, as new Products are launched, the DISTRIBUTOR may be invited to
send a representative to a GUPTA technical training session(s) at GUPTA's
corporate headquarters as established by GUPTA. DISTRIBUTOR is responsible for
all travel expenses of their employees associated with this technical training
session.
(c) GUPTA may invite DISTRIBUTOR to attend advanced training classes, which will
be held from time to time. These are normally given by GUPTA development
engineers and offer a level of information, which is not
DISTRIBUTOR initials:______ GUPTA initials:______
Gupta Authorized Support Center Provisions
PAGE 2 OF 2
[GUPTA LOGO]
available to anyone except GUPTA engineers, engineers from Authorized Support
Centers and authorized GUPTA Instructors. GUPTA may, at its sole discretion,
provide at least one such course every quarter, pending availability of key
development engineers. DISTRIBUTOR will be responsible for all travel expenses
associated with this training.
8. PAYMENTS AND REPORTS:
(a) PAYMENTS: All payments made to GUPTA by DISTRIBUTOR shall be in U.S. dollars
or other convertible currency that may be specified in GUPTA's invoice and shall
be remitted as directed in GUPTA's invoice. DISTRIBUTOR shall pay or reimburse
GUPTA for all national, federal, state, local or other taxes and assessments of
any jurisdiction, including sales or use taxes, property taxes, withholding
taxes as required by international tax treaties, customs or other import or
export taxes, value added taxes, and amounts levied in lieu thereof based on
charges set, services performed or to be performed or payments made or to be
made under this Agreement. In no case shall DISTRIBUTOR be liable for taxes
based on GUPTA's net income.
(b) REPORTS: The DISTRIBUTOR will provide, at a minimum on a monthly basis no
later than fifteen (15) days after the end of each calendar month, the following
written information to GUPTA:
(1) A copy of the completed DISTRIBUTOR Monthly Royalty Report (attached
as Attachment D to this agreement), which shall specify the following:
i. New contracts sold by DISTRIBUTOR and its channel
ii. A calculation of 30% (thirty percent) of the GUPTA Territory List
Price payable to GUPTA for DISTRIBUTOR's sales of Technical Support
contracts during that month.
iii. The level of support bought by customer;
iv. Customer's name, address, phone and fax numbers, and email address;
(2) A copy of the completed DISTRIBUTOR Monthly Technical Support Report
(attached as Attachment E to this Agreement), which shall specify all of
DISTRIBUTOR's performance statistics for the previous month, including at
least the following:
i. The number of new cases opened, categorized by product area;
ii. Average response time to initial call back;
iii. Average time to close incident;
iv. The number of currently open incidents; and
v. The number of cases referred to GUPTA.
9. PERIODIC REVIEW AND REPORTS
(a) GUPTA and the DISTRIBUTOR will review together all outstanding problems and
concerns, priorities of problems, policies, procedures, training and business
opportunities as requested by either party.
(b) Within thirty (30) days after the end of each calendar quarter that this
Agreement is in effect, DISTRIBUTOR shall complete and submit to GUPTA a
customer satisfaction survey of DISTRIBUTOR's support customers who were
provided TSS by DISTRIBUTOR during that applicable calendar quarter in a form
and format acceptable to GUPTA.
10. ANNUAL AUDIT: GUPTA and DISTRIBUTOR will formally review all program
requirements, contracts and support offerings on a yearly basis on-site at the
DISTRIBUTOR.
11. DISCLAIMER OF WARRANTIES: THE SERVICES ARE OFFERED "AS IS", AND GUPTA MAKES
NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED CONCERNING THE SERVICES,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. IT IS EXPRESSLY AGREED THAT GUPTA SHALL NOT BE LIABLE, OR IN ANY WAY
RESPONSIBLE FOR THE COMMERCIAL SUCCESS OF THE SERVICES.
GUPTA shall not be liable to DISTRIBUTOR or any other party for DISTRIBUTOR's
level of service provided to Reseller or End Users as authorized hereunder, nor
for statements, representations and warranties made by DISTRIBUTOR or any other
party in connection with the Services
Except as otherwise provided in this Addendum, the terms of the Agreement shall
remain in full force and effect. The parties confirm that all the above terms
have been agreed to as of the date last written below:
DISTRIBUTOR GUPTA
By: ___________________________ By: _______________________________
Name: _________________________ Name: _____________________________
Title: ________________________ Title: ____________________________
Date: _________________________ Date: _____________________________
DISTRIBUTOR initials:______ GUPTA initials:______
Gupta Authorized Support Center Provisions
PAGE 3 OF 3
[GUPTA LOGO]
ATTACHMENT A
GUPTA TECHNICAL SUPPORT SERVICES
TECHNICAL SUPPORT SERVICES: The following features are provided under GUPTA's
Technical Support Services:
1. STANDARD SUPPORT:
- One designated support contact eligible to call the technical support
hotline
- Direct access to a team of product specialist Technical Support
Engineers, ("TSE") with expertise in GUPTA products
- Issues assigned to an individual TSE who owns the problem to resolution
- Issues are individually tracked and resolved to customer satisfaction
2. STANDARD PLUS SUPPORT:
- Multiple named contacts (Maximum of 5).
- Direct access to a team of product specialist Technical Support
Engineers with expertise in GUPTA products
- Issues assigned to an individual TSE who owns the problem to resolution
- Issues are individually tracked and resolved to customer satisfaction
DISTRIBUTOR initials:______ GUPTA initials:______
Gupta Authorized Support Center Provisions
PAGE 4 OF 4
[GUPTA LOGO]
ATTACHMENT B
REQUIRED TEST ENVIRONMENTS
HARDWARE
The hardware listed is the minimum required to open a functioning DISTRIBUTOR:
One(1) high-powered PC running Novell Netware or Windows NT as the departmental
file server. This server should have a minimum of 8 GB of disk storage to allow
of the holding of all recent releases and PTFs that could be required to
identify and resolve customer problems. This would also be the home file-server
for the ▇▇▇ ▇▇▇▇▇.
One (1) Netware server with 6GB disk-space minimum for customer case
re-creation.
One (1) Windows NT server w/ 6GB disk-space minimum for customer case
re-creation.
Three (3) Windows95 or WindowsNT machines, 1 for each TSE and manager with
minimum configuration of 24MB memory, CD-Rom drive and 1GB disk space. Fax
Machine
Laser Printer - Compaq PageMark15 or comparable Networking equipment.
Tape drive
Desktop or NT or 2k machine for foreign back-end customer test cases.
SOFTWARE:
The software listed is the minimum required to open a functioning TSC:
Call-tracking software that, at a minimum, tracks the following:
- customers with active support contracts,
- number of calls logged,
- Product, and
- length of resolution
Microsoft OFFICE for each of the staff members
Internet e-mail
Windows95, and NT versions for each support language.
C++ compiler
Visual Basic
Foreign backends (Sybase, Oracle, Informix, etc) 2-3 most popular for the
territory.
TCP software on the PCs to debug connectivity problems
FAX Manager (allows Faxes to be sent FROM the network)
Microsoft Developer's Network ("MSDN") annual subscription
TELECOM:
Telco system that allows switching and transferring of calls between TSEs and
manager.
3 - dial-out lines minimally, one for the mail gateway and the others for client
use.
Internet access.
DISTRIBUTOR initials:______ GUPTA initials:______
Gupta Authorized Support Center Provisions
PAGE 5 OF 5
[GUPTA LOGO]
ATTACHMENT C
PRICE LIST FOR TECHNICAL SUPPORT
--To be provided to DISTRIBUTOR by GUPTA Sales Representative--
DISTRIBUTOR initials:______ GUPTA initials:______
Gupta Authorized Support Center Provisions
PAGE 6 OF 6
[GUPTA LOGO]
ATTACHMENT D
SAMPLE GUPTA AUTHORIZED DISTRIBUTOR MONTHLY ROYALTY REPORT
Company Name
New Sales for Month of January 2001
Gupta Authorized Support Center Royalty Report
ROYALTY
FEE DUE
(Calculated at
30% of Gupta CONTACT &
MAILING SUPPORT Territory Price EXP EMAIL
COMPANY ADDRESS LEVEL List) DATE ADDRESS PHONE FAX
--------------- -------------- -------- --------------- ----- ------------------ -------- --------
Computer ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇ 1,200 04/02 ▇▇▇▇▇ ▇▇▇▇▇ 206 ▇▇▇
▇▇▇▇▇▇▇▇ ▇▇▇. chrisSmith@com 748-5222 748-9909
Seattle, WA ▇▇▇▇▇_▇▇▇.▇▇▇
98101
Custom Cabinets ▇▇▇▇ ▇▇▇▇▇ ▇▇▇ Plus 2,000 04/02 ▇▇▇ ▇▇▇▇▇▇ 206 206
Ave. ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ 748-5222 748-9909
Suite 2850
▇▇▇▇▇▇▇, ▇▇
▇▇▇▇▇
-------
TOTAL $ 3,200 USD
-------
DISTRIBUTOR initials:______ GUPTA initials:______
Gupta Authorized Support Center Provisions
PAGE 7 OF 7
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ATTACHMENT E
DISTRIBUTOR MONTHLY TECHNICAL SUPPORT REPORT
Gupta Authorized Support Center
(Performance Statistics)
AVERAGE NUMBER OF CASES
RESPONSE AVERAGE TIME TO NUMBER OF ESCALATED TO
COMPANY NEW INCIDENTS TIME CLOSE OPEN INCIDENTS GUPTA NOTES
------- ------------- -------- --------------- -------------- --------------- -----
_______ _____________ ________ _______________ ______________ _______________ _____
_______ _____________ ________ _______________ ______________ _______________ _____
_______ _____________ ________ _______________ ______________ _______________ _____
_______ _____________ ________ _______________ ______________ _______________ _____
_______ _____________ ________ _______________ ______________ _______________ _____
_______ _____________ ________ _______________ ______________ _______________ _____
DISTRIBUTOR initials:______ GUPTA initials:______
Gupta Authorized Support Center Provisions
PAGE 8 OF 8
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EXHIBIT D
ADDENDUM TO
PREMIUM INTERNATIONAL DISTRIBUTION AGREEMENT
GUPTA AUTHORIZED TRAINING CENTER PROVISIONS
1. PURPOSE: This Addendum to the Premium International Distribution Agreement
dated this 27TH of March, 2004 ("Effective Date") between GUPTA TECHNOLOGIES,
LLC, a Delaware limited liability company with offices at ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇,
▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇, ▇▇▇ ("GUPTA"), and XTURA BV, an entity formed under
the laws of the Netherlands with offices at ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ ▇▇, ▇▇▇▇ ▇▇
▇▇▇▇, ▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ (tel: ▇▇▇-▇▇-▇▇▇▇▇▇▇; fax: ▇▇▇-▇▇-▇▇▇▇▇▇▇)
("DISTRIBUTOR"), authorizes DISTRIBUTOR to (a) teach "GUPTA Courses" (as defined
herein), and as may be modified by GUPTA from time-to-time at its sole
discretion and to (b) purchase authorized training materials regarding certain
GUPTA Products and to use the designation "Gupta Authorized Training Center"
(ATC) in that effort. These rights are subject to the terms and conditions below
and DISTRIBUTOR agrees to abide by those terms and meet and maintain certain
minimum standards regarding instructors, facilities and GUPTA course materials.
2. DEFINITIONS: For the purposes of this Agreement, the following definitions
shall have the meanings set forth herein:
(a) "Core Gupta Course" means a GUPTA Course, which GUPTA may denote from time
to time as a primary course for a particular GUPTA software product.
(b) "Gupta Authorized Training Center" (ATC) means any company which (i)
employs (or otherwise engages) at least one or more "Gupta Authorized
Instructor(s)," who either individually or in combination with each other
are qualified to teach each of the Gupta Core Courses and (ii) meets
certain minimum standards regarding facilities and Gupta Course materials
used when teaching the Gupta Course(s). The certification process for a
"Gupta Authorized Instructor," and other requirements are outlined below.
(c) "Gupta Course" means any instructor-led class on GUPTA software products
as further set forth in Attachment 1 where GUPTA has provided DISTRIBUTOR
with a master copy of the applicable Instructor Materials and Student
Kits.
(d) "Gupta Courseware Materials" refers to the Instructor Materials and
Student Kits.
(e) "Instructor Materials" means the instructor training materials produced
and packaged by GUPTA and provided to each instructor who successfully
completes Gupta's instructor certification process as set forth in Section
5(a).
(f) "Authorized Services" means the teaching of the Gupta Courses using a
Gupta Authorized Instructor.
(g) "Marks" mean the Gupta Authorized Training Partner, Gupta Authorized
Instructor/Gupta CCSI, marks and logos.
(h) "Non-Core Gupta Course" means a Gupta Course, which is not denoted by
GUPTA as a primary course for a particular Gupta software product.
(i) "Student Kits" means the student training materials.
(j) "Trademark Use Policy" means the written guidelines, as amended by GUPTA
from time-to-time, which contains GUPTA's policies describing the proper
usage of the Marks and other trademarks, service marks and logos of GUPTA
and/or its licensors.
3. USE OF MARKS: During the term of the Agreement, GUPTA grants DISTRIBUTOR a
nonexclusive, nontransferable license to use the Marks (including the
designation "Gupta Authorized Training Center" and the associated logo) in its
advertising and other promotional activities solely in connection with providing
the Authorized Services. DISTRIBUTOR agrees that such usage shall also be
consistent with the terms of GUPTA's Trademark Use Policy. Such license shall
automatically terminate if (i) the Agreement or DISTRIBUTOR's right to operate
the ATC expires or terminates; or (ii) DISTRIBUTOR distributes or resells soft
copies of Courses. The Marks MAY NOT be used for any purpose that is not
directly related to the provision of the Authorized Services. Upon termination
of the Agreement, DISTRIBUTOR agrees to immediately cease to render the
Authorized Services or use the Marks in any manner whatsoever. Upon termination
of the Agreement, DISTRIBUTOR agrees to return all certificates and materials
relating to the Marks to GUPTA.
4. DISTRIBUTOR RESPONSIBILITIES: During the term of this Agreement, DISTRIBUTOR
agrees to the following:
(i) To teach GUPTA authored Courses only (Courses may be broken down to fit
the needs of the market) with Gupta Authorized Instructor(s);
(ii) To provide on a quarterly basis to GUPTA no later than the 5th of each
month following the end of the quarter that this Agreement is in effect,
the Student Evaluation Summary in the form of Attachment 2 for each GUPTA
Course taught;
(iii) To adhere to the following GUPTA Course fulfillment requirements and any
other reasonable ongoing training requirements as may be specified from
time-to-time by GUPTA. GUPTA reserves the right to modify or change the
GUPTA Territory List Price of any or all of the applicable products or
services upon 30 days prior written notice to DISTRIBUTOR.
DISTRIBUTOR initials:______ GUPTA initials:______
Gupta Authorized Support Center Provisions
PAGE 1 OF 1
[GUPTA LOGO]
(a) DISTRIBUTOR agrees to take immediate corrective action if the
student GUPTA Course evaluation results average under 7 (on a scale
of 1-10; 10 being best) in any evaluation criteria including overall
GUPTA Course evaluation. GUPTA agrees to provide updated GUPTA
Course materials to address problems identified with the GUPTA
Course materials in a commercially reasonable timeframe.
(b) DISTRIBUTOR agrees to provide GUPTA with a current schedule of GUPTA
Courses that are open for general customer enrollment on a quarterly
basis, at least 60 days in advance. GUPTA will make the schedules
available upon request to customers inquiring about classes and
assist DISTRIBUTOR in marketing such classes. Alternately,
DISTRIBUTOR may provide GUPTA with an Internet URL that will direct
the user to an online schedule of training for that DISTRIBUTOR.
GUPTA will then link the DISTRIBUTOR's URL to the GUPTA training
page.
(c) DISTRIBUTOR agrees not to cancel publicly scheduled GUPTA Courses
less than two weeks before the start of the GUPTA Course except for
causes beyond its reasonable control. DISTRIBUTOR agrees to notify
GUPTA within one business day (by fax) or as soon as is reasonably
possible of any GUPTA Courses canceled for lack of enrollment or any
other reasons.
(iv) To meet the facilities requirements specified in Section 6; and
(v) To meet the GUPTA Course materials requirements when teaching a GUPTA
Course.
5. INSTRUCTOR CERTIFICATION PROCESS:
(a) Certification Process for Gupta Certified Instructors: Instructor
candidates for Gupta Certification will provide a written summary of their
training-related experience and three professional references. Gupta
Certification status will be at the sole discretion of Gupta Technologies
LLC.
(b) Recertification Process: GUPTA may, in its reasonable discretion, require
recertification of the GUPTA Courses or instructors in the event GUPTA
releases significant modifications to the GUPTA products which are the
subject of a particular GUPTA Course or an instructor's certification, as
set forth in Section 5(a) above.
6. FACILITIES: In providing the Authorized Services, DISTRIBUTOR will use a
facility that meets GUPTA's reasonable minimum standards as set forth in
Attachment 3. GUPTA, at its sole discretion, may modify such minimum standards
from time to time. Training facilities must include all appropriate hardware.
This will include a trainer machine, server machine (where applicable), and
student machines. No more than two (2) students per machine are allowed.
7. COURSEWARE MATERIALS FOR GUPTA COURSES: During the Term of this Agreement,
GUPTA will make available Student Kits for each GUPTA Course offered.
DISTRIBUTOR agrees to purchase from GUPTA one (1) student kit for each student
attending a GUPTA Course (see Attachment 4, Order Form for GUPTA Student Kits).
8. STRICTLY PROHIBITED ACTIVITIES: DISTRIBUTOR shall not, nor shall DISTRIBUTOR
cause or authorize a third party to copy, manufacture, adapt, rent, lease, lend,
trade-in, create derivative works from, translate, reverse engineer, disassemble
or decompile or otherwise modify the GUPTA Courses or Student Kits.
9. CLASS REGISTRATION AND MARKETING: DISTRIBUTOR will be responsible for
registering and enrolling students, and collecting payment. DISTRIBUTOR will
also assume the primary responsibility of advertising the GUPTA Courses. In the
event that DISTRIBUTOR wishes to participate in GUPTA's customer mailing list,
DISTRIBUTOR will provide GUPTA with such advertising materials, and pay to GUPTA
all handling costs associated with such mailing. GUPTA shall use its best
efforts to include on all its training schedule literature the GUPTA Course
schedules and appropriate contact information for all GUPTA Courses offered by
DISTRIBUTOR, and where appropriate include DISTRIBUTOR schedules in other
co-marketing materials.
10. PRODUCT LICENSE: GUPTA shall provide DISTRIBUTOR with a single "Not For
Resale" copy of the required GUPTA Products. DISTRIBUTOR is authorized to copy
the Products to classroom workstations for the duration of Gupta Authorized
Training Courses only and only for classroom instruction in the Gupta Authorized
Training Course. [Note: GUPTA Products are not for use in ATC Courses unless
DISTRIBUTOR has acquired a separate license from GUPTA which expressly states
that DISTRIBUTOR may commercially use the GUPTA Products for external training
purposes.] The number of computers with this copied software shall at no time
exceed twelve (12). GUPTA reserves the right, upon reasonable notice, to come
onto DISTRIBUTOR's premises to assure that no unauthorized duplication has taken
place.
ATC initials:______ GUPTA initials:______
GUPTA Authorized Training Center Provisions
PAGE 2 OF 7
[GUPTA LOGO]
11. INSTRUCTOR SUPPORT: DISTRIBUTOR may purchase Standard, Standard Plus,
Enterprise, and Premium Enterprise Support for the required Products.
12. QUALITY OF AUTHORIZED SERVICES: DISTRIBUTOR agrees that it is of fundamental
importance to GUPTA that the Authorized Services be of the highest quality.
Accordingly, DISTRIBUTOR agrees that GUPTA will have the right to determine in
GUPTA's absolute discretion whether the Authorized Services meet GUPTA high
standards of quality and merchantability. In the event that GUPTA determines
that DISTRIBUTOR is no longer meeting acceptable levels of quality, GUPTA agrees
to so advise DISTRIBUTOR in writing and to provide DISTRIBUTOR with a
commercially reasonable time frame of no less than thirty (30) days to meet such
standards of quality. Notwithstanding the foregoing, GUPTA shall have the right
to terminate this Agreement with no period of correction if actual or potential
adverse publicity or other information, emanating from a third party or parties,
about ATC, the Authorized Services provided by ATC or the use of the Marks by
ATC causes GUPTA, in its sole judgment, to believe that its reputation will be
adversely affected.
13. TRANSLATION: During the Term of the Agreement, should DISTRIBUTOR elect to
undertake and be responsible for the localization (translation) of GUPTA's
authorized training courses, the terms and conditions of such localization shall
be under a separate agreement.
14. RESERVATION OF RIGHTS AND GOODWILL IN THE MARKS: DISTRIBUTOR agrees that the
value of the publicity and goodwill associated with the Marks will exclusively
inure to the benefit of, and belong to GUPTA. DISTRIBUTOR has no rights of any
kind whatsoever with respect to the Marks licensed under this agreement except
to the extent of the license granted in this Agreement. DISTRIBUTOR will not in
any way identify itself as the owner of, or register or attempt to register or
contest the Marks or any GUPTA copyright or patent in DISTRIBUTOR's name or any
other name, or request or assist anyone else in so doing. GUPTA reserves the
right to (i) review, upon request, DISTRIBUTOR's use of the Marks in advertising
and other materials, and (ii) revoke DISTRIBUTOR's license to use the Marks, at
GUPTA's sole discretion.
Except as otherwise provided in this Addendum, the terms of the Agreement shall
remain in full force and effect. The parties confirm that all the above terms
have been agreed to as of the date last written below:
XTURA BV ("DISTRIBUTOR") GUPTA TECHNOLOGIES, LLC ("GUPTA")
By: ____________________________ By: _____________________________
Name: __________________________ Name: ___________________________
Title: _________________________ Title: __________________________
Date: __________________________ Date: ___________________________
ATC initials:______ GUPTA initials:______
GUPTA Authorized Training Center Provisions
PAGE 3 OF 7
[GUPTA LOGO]
ATTACHMENT 1
GUPTA TRAINING COURSES
CLASS TITLE SKU NUMBER
---------------------------------------------------- ------------
BUILDING APPLICATIONS USING SQLWINDOWS ▇▇-▇▇▇▇-▇▇▇▇
DEVELOPING WINDOWS DNA APPLICATIONS USING SQLWINDOWS ▇▇-▇▇▇▇-▇▇▇▇
INTEGRATING COM WITH SQLWINDOWS ▇▇-▇▇▇▇-▇▇▇▇
MANAGING SQLBASE 6.X DATABASES ▇▇-▇▇▇▇-▇▇▇▇
And any other instructor-led class on GUPTA software products that GUPTA makes
available to DISTRIBUTOR (by providing a master copy of the Gupta Course
materials) during the term of this Gupta Authorized Training Center Agreement.
GUPTA reserves the right to denote any Gupta Course as a Core Gupta Course or
Non-Core Gupta Course.
ATC initials:______ GUPTA initials:______
GUPTA Authorized Training Center Provisions
PAGE 4 OF 7
[GUPTA LOGO]
ATTACHMENT 2
STUDENT EVALUATION SUMMARY
For each GUPTA Course delivered, DISTRIBUTOR will collect student evaluations
from the attendees and provide a summary in the format below:
Gupta Course Name: __________________________ Date _________________
Instructor Name: ________________________ Public _____ or On-site _____
Number of students attending: _______ Number of evaluations: _______
Using a scale of 1-10 (10 being best) provide the average of the student
evaluations in the following areas:
1. Overall Gupta Course evaluation ______
2. Evaluation of the instructor (technical knowledge, presentation skill) ______
3. Evaluation of the Gupta Course content (technical depth, clarity, pace,
exercises) _______
4. Evaluation of the facilities (room, equipment, enrollment assistance)________
Please list all student comments on the evaluation form (positive or otherwise):
ATC initials:______ GUPTA initials:______
GUPTA Authorized Training Center Provisions
PAGE 5 OF 7
[GUPTA LOGO]
ATTACHMENT 3
MINIMUM ATC FACILITIES REQUIREMENTS
Classroom Server: P150 with 32MB of memory and 2GB disk attached to a network
(Netware or NT)
Student Machine: P120 with 36MB of memory and 800MB disk attached to network
(Maximum of two students per machine)
Instructor Machine: P120 with 36MB of memory and 800MB disk attached to network
(Overhead projection unit for slide and demo presentations required)
Other Machines as needed: (ie: SQLBase Server or Web Server, etc.)
*Specific classes may require additional requirements (ie: SQLBase classes will
require separate SQLBase server machines)
ATC initials:______ GUPTA initials:______
GUPTA Authorized Training Center Provisions
PAGE 6 OF 7
[GUPTA LOGO]
ATTACHMENT 4
ORDER FORM FOR GUPTA STUDENT KITS
STUDENT KIT ORDER FORM
GUPTA TECHNOLOGIES, LLC
▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
FAX #: (▇▇▇) ▇▇▇-▇▇▇▇
▇▇▇▇ To: Ship To:
Contact: Contact:
Phone: Phone:
Order Date: PO#:
Ship Date: Credit Card #:
▇▇▇▇ CUSTOMERS SHIPPING ACCOUNT
UPS # [ ] 2-D (blue) [ ] 1-Day (red) [ ] Ground
FEDEX# [ ] 1-D (1st Ov) [ ] 1-D (PrOv) [ ] 1-D (S) [ ] 2-D(Econ)
DHL# [ ] International Document
STUDENT KITS
LINE PART NO. DESCRIPTION QTY UNIT LIST* TOTAL
---- ------------ ----------------------------------- --- ----------- -----
1 40-6201-0002 BUILDING APPS USING SQLWINDOWS
2 40-1180-0001 MANAGING SQLBASE 6.x DATABASES
3 40-6207-0000 INTEGRATING COM WITH SQLWINDOWS
4 40-6206-0000 DEVELOPING WINDOWS DNA APPLICATIONS
USING SQLWINDOWS
-------
EXPEDITE FEE** $ 45.00 USD
-------
TOTAL:
ALL PRICES ARE IN U.S. DOLLARS
*SEE CURRENT TERRITORY PRICE LIST FOR CURRENT STUDENT KIT PRICES
**IF YOUR ORDER MUST BE SHIPPED WITHIN 48 HOURS OF RECEIPT, THE EXPEDITE FEE
WILL BE CHARGED.
DISTRIBUTOR SHALL PAY OR REIMBURSE GUPTA FOR ALL NATIONAL, FEDERAL, STATE, LOCAL
OR OTHER TAXES AND ASSESSMENTS OF ANY JURISDICTION, INCLUDING SALES OR USE
TAXES, PROPERTY TAXES, WITHHOLDING TAXES AS REQUIRED BY INTERNATIONAL TAX
TREATIES, CUSTOMS OR OTHER IMPORT OR EXPORT TAXES, VALUE ADDED TAXES, AND
AMOUNTS LEVIED IN LIEU THEREOF BASED ON CHARGES SET, SERVICES PERFORMED OR TO BE
PERFORMED OR PAYMENTS MADE OR TO BE MADE UNDER THIS AGREEMENT, WITH THE
EXCEPTION OF TAXES BASED ON GUPTA'S NET INCOME.
ATC initials:______ GUPTA initials:______
GUPTA Authorized Training Center Provisions
PAGE 7 OF 7