EXHIBIT 10.4 INTEGRATED COMMUNICATIONS CONSULTANTS CORPORATION MASTER SERVICES AGREEMENT
EXHIBIT 10.4
INTEGRATED COMMUNICATIONS CONSULTANTS CORPORATION
MASTER SERVICES AGREEMENT
THIS MASTER SERVICES AGREEMENT is made and entered into effective as of
3/1/2003 (the "Effective Date") between Integrated Communications Consultants
Corporation, a Delaware limited liability company ("Supplier"), and IElement,
Inc., a Nevada corporation ("Customer").
WHEREAS, Supplier operates telecommunications network facilities; and
WHEREAS, Customer desires to have Supplier provide telecommunications
Services to Customer on Supplier's network facilities; and
WHEREAS, Supplier desires to provide such Services to Customer on the terms
and subject to the conditions set forth in this Agreement;
NOW, THEREFORE, in consideration of the mutual promises and covenants
contained herein, Supplier and Customer agree as follows:
1. DEFINITIONS AND ATTACHMENTS.
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A. ATTACHMENTS AND EXHIBITS. The following documents are incorporated into
and made a part of this Agreement:
1) the document entitled "ACCESS TRANSPORT SERVICES - SERVICE
DESCRIPTIONS" which is attached hereto and identified as Attachment 1;
2) the document entitled "ORDERING AND BILLING PROCEDURES" which is
attached hereto and identified as Attachment 2;
3) the document entitled "TECHNICAL SPECIFICATIONS" which is attached
hereto and identified as Attachment 3;
4) the document entitled "TROUBLE REPORTING/MAINTENANCE AND REPAIR"
which is attached hereto and identified as Attachment 4;
5) the document entitled "GENERAL PROVISIONS" which is attached hereto
and identified as Attachment 5;
6) the document entitled "ADDITIONAL TERMS AND CONDITIONS" which is
attached hereto and identified as Attachment 6; and
7) the Exhibits which are attached hereto and referred to herein.
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B. DEFINITIONS. Terms used in this Agreement shall have normal or common
meanings ascribed to them in the telecommunications industry, unless
specifically defined otherwise herein. Certain terms are defined in Attachment
1. For purpose of this Agreement, the following terms shall have the following
meanings (terms defined in the singular shall have the same meanings in the
plural and vice versa):
ACCESS TRANSPORT SERVICES. "Access Transport Services" shall mean
dedicated, Point to Point access transport services, as described in
Attachment 1, provided by Supplier to Customer pursuant to Firm Order
Confirmations under this Agreement.
ADDITIONAL SERVICES. "Additional Services" shall mean
telecommunications capacity services and/or related services which may be
provided by Supplier to Customer but are outside the Access Transport
Service offerings described in Attachment 1, subject to mutually agreed
upon terms and conditions.
AGREEMENT. "Agreement' shall mean this Master Services Agreement,
together with the Attachments and Exhibits hereto and all Market Service
Orders accepted by Supplier pursuant to Firm Order Confirmations; the words
"herein", "hereof", "hereunder" and other words of similar import when used
in this Agreement shall refer to this Agreement as a whole, and not to any
particular section or other portion of this Agreement.
CHRONIC TROUBLE OUTAGE. "Chronic Trouble Outage" shall have the
meaning set forth in Section 11.B.
EFFECTIVE DATE. "Effective Date" shall have the meaning set forth in
the introductory paragraph of this Agreement.
END USER. "End User" shall mean one of Customer's subscribers or
customers to whom Customer will provide telecommunications services
utilizing, in part, Services provided by Supplier to Customer.
FCC. "FCC" shall mean the Federal Communications Commission of the
United States of America or any other federal agency that succeeds to the
responsibilities and authority of the Federal Communications Commission.
FIRM ORDER CONFIRMATION. "Firm Order Confirmation" shall have the
meaning set forth under the caption "Ordering Procedures" on Attachment 2.
FORCE MAJEURE EVENT. "Force Majeure Event" shall have the meaning set
forth in paragraph 6 of Attachment 5.
MARKET SERVICE ORDER. "Market Service Order" shall have the meaning
set forth under the caption "Ordering Procedures" on Attachment 2.
NON-RECURRING CHARGE. "Non-Recurring Charge" shall mean, with respect
to any Service, the amount that is due and payable by Customer to Supplier
as a single charge upon the commencement of Supplier providing such Service
to Customer.
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PLANNED SERVICE OUTAGE. "Planned Service Outage" shall mean a complete
loss of transmit or receive capability occurring on Supplier's network,
caused by scheduled maintenance or planned enhancements or upgrades to
either party's network.
POINT OF DEMARCATION. "Point of Demarcation" shall mean the interface
(Customer provided DSX ▇▇▇▇ or other mutually acceptable equipment) between
Supplier's Equipment and Customer's equipment located at the point at which
common carriers terminate communications cabling in a building or local
exchange carrier central office (LEC CO).
POINT OF PRESENCE OR POP. "Point of Presence" or "POP" shall mean a
specific location where Customer originates and/or terminates its
telecommunications service.
RECURRING CHARGE. "Recurring Charge" shall mean, with respect to any
Service, the amount that is due and payable by Customer to Supplier for
each month (or portion thereof) that such Service is provided to Customer.
SERVICE DATE. "Service Date" shall mean, with respect to any Service
provided by Supplier to Customer, the later of (i) the date Supplier
notifies Customer that the Service has been installed, tested, and is
available for Customer's use, and (ii) the date specified in or accepted by
the Firm Order Confirmation for such Service, as modified pursuant to
Section 3.B and the provisions set forth under the caption "Billing and
Payment" on Attachment 2.
SERVICE OUTAGE. "Service Outage" shall mean a complete loss of
transmit or receive capability occurring on Supplier's network relating to
Service being provided to Customer, excluding: (i) Planned Service Outages;
and (ii) periods of loss due to any FORCE MAJEURE Events.
SERVICE TERM. "Service Term" shall have the meaning set forth in
Section 3.C.
SERVICES. "Services" shall mean Access Transport Services and
Additional Services, collectively.
Supplier's Equipment. "Supplier's Equipment" shall mean the
telecommunications equipment, cabling or facilities installed, tested,
operated and controlled by Supplier that are necessary or appropriate for
the Services, up to the Point of Demarcation.
SUPPLIER'S PROVIDERS. "Supplier's Providers" shall have the meaning
set forth in paragraph 8 of Attachment 5.
2. SERVICES; CREDIT REQUIREMENTS; AUTHORIZATION.
A. ACCESS TRANSPORT SERVICES.Supplier shall provide to Customer the
Services identified in each Market Service Order that is accepted by Supplier
pursuant to a Firm Order Confirmation subject to the terms and conditions of
such Firm Order Confirmation and this Agreement, all as more fully set forth in
Attachment 2. Access Transport Services shall include normal installation,
maintenance, inspection, repair and testing associated therewith as provided for
herein.
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B. ADDITIONAL SERVICES. In addition to Access Transport Services, Customer
may request Additional Services from Supplier. Any such request shall be subject
to availability and Supplier's capability to provide such services as determined
by Supplier in Supplier's sole discretion. Within thirty (30) days after
receiving such written request, Supplier shall notify Customer whether the
Additional Services are available and, if they are, Supplier's recurring and
non-recurring charges for such Additional Services and any necessary terms and
conditions pertaining to such Additional Services.
C. CREDIT SUPPORT. In evaluating requests for Services and at such other
times during the term of this Agreement as Supplier may determine in its sole
discretion, Supplier may perform a credit review of Customer. Such credit review
may be based on Customer's overall financial condition and such other credit or
financial considerations as Supplier may determine in its sole discretion. In
order to perform such a credit review, Customer shall provide to Supplier
Customer's most recent audited financial statements (to include a balance sheet,
income statement, statement of cash flow, and their accompanying notes) and any
other credit or financial materials or information requested by Supplier in its
sole discretion. Based on this credit review, Supplier may agree to proceed with
any Service without any further credit support, or may require Customer to
provide additional credit support in one or more of the following forms:
1) an irrevocable standby letter of credit in a format, from a
financial institution and in an amount acceptable to Supplier in its sole
discretion;
2) a cash deposit in an amount Supplier may determine in its sole
discretion which Supplier may utilize at any time in its sole discretion as
payment of any amount that is due and payable by Customer pursuant to this
Agreement (and if all or any portion of such deposit is so used by
Supplier, Customer shall promptly pay to Supplier the amount so used which
Supplier will hold as a part of the deposit provided pursuant to this
paragraph);
3) a guaranty of Customer's obligations under this Agreement in a
format, in an amount and from a guarantor acceptable to Supplier in its
sole discretion (in order for Supplier to analyze whether such guarantor is
acceptable, Supplier may request from Customer, and Customer shall provide
or cause to be provided, the same types of credit and financial information
relating to such guarantor as Supplier may request of Customer pursuant to
this Section); or
4) an alternative form of security acceptable to Supplier in its sole
discretion.
Any failure of Customer to provide the materials, information or credit support
required pursuant to this Section 2.C within thirty (90) days after Supplier
makes a request or demand for the same shall constitute a material breach of
this Agreement. Supplier may require the credit support described in clauses (1)
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through (4) above without requesting or performing a credit review of Customer
if (i) Customer fails to make any payment due hereunder by the due date
specified herein, (ii) Customer defaults under any other provision of this
Agreement, or (iii) Customer becomes subject to any of the events or conditions
described in clause (1) of Section 12.A.
D. AUTHORIZATION. Customer represents and warrants to Supplier, as of the
Effective Date and on each date that Customer delivers to Supplier a Market
Service Order, that (i) Customer is duly organized, validly existing and in good
standing under the laws of its state of formation or organization and in each
state where the Services are or will be obtained and has all necessary power and
authority to enter into and perform this Agreement and acquire such Services,
and (ii) the execution, delivery and performance of this Agreement, including
without limitation, each Market Service Order or Firm Order Confirmation to be
delivered or executed by Customer, have been or will be duly authorized by all
necessary action on the part of Customer. Customer agrees that Supplier may, at
any time and from time to time in connection with any request by Customer for
Services, require that Customer provide to Supplier certification, in a form
satisfactory to Supplier and from a duly authorized officer or agent of Customer
acceptable to Supplier, that (i) the person or persons signing or delivering
this Agreement or any Market Service Order or Firm Order Confirmation on behalf
of Customer are duly authorized to take such actions, and (ii) the signatures of
such duly authorized persons on any part of this Agreement are their true and
correct signatures. Supplier shall not be required to commence any actions with
respect to the provision of any Services unless and until any request for such
certification is received by Supplier. Supplier may rely on any such
certification until notified by Customer to the contrary. Notwithstanding the
foregoing, Supplier shall not be required to make any inquiry into the authority
of or validity of any actions taken by any person executing or delivering this
Agreement or any Market Service Order or Firm Order Confirmation on behalf of
Customer if Supplier reasonably believes that such person has the authority to
take such actions.
3. INSTALLATION; SERVICE DATE; TERM AND TERMINATION OF SERVICE.
A. TESTING. Upon completion of installation or connection of facilities
and/or equipment necessary for the provision of each Service to be provided to
Customer, Supplier shall conduct appropriate tests to demonstrate that the
Service meets the applicable specifications set forth in Attachment 3. Upon
successful completion of such tests, Supplier shall notify Customer that such
Service is available for use.
B. SERVICE DATE. Supplier shall use commercially reasonable efforts to
provide each Service ordered and accepted pursuant to a Firm Order Confirmation
by no later than the date specified in or accepted by such Firm Order
Confirmation. Supplier's standard provisioning intervals for Services are listed
in the applicable Service schedule, and the scheduled Service Date specified in
a Firm Order Confirmation shall in no event be prior to expiration of the
applicable interval. Customer may request that such Service be made available
prior to such specified date, in which event Supplier shall use reasonable
efforts to make such Service available by the date requested, but Supplier shall
not be responsible or in any way penalized or liable for its failure to do so.
Customer may request that such Service be delayed by up to thirty (30) days
after such specified date, as set forth in Attachment 2 under the caption
"Billing and Payment." If Supplier fails to provide the Service by the date
specified pursuant to the applicable Firm Order Confirmation and such failure is
not due to (i) any FORCE MAJEURE Event, (ii) any failure of Customer to comply
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with the terms of this Agreement, or (iii) any fault or negligent act or
omission of Customer, any End User or any other party, then Customer shall not
be required to pay the Non-Recurring Charge with respect to such Service.
Customer's relief from paying such Non-Recurring Charge shall be the sole and
exclusive remedy of Customer in the event of such failure by Supplier to provide
such Service by such date, and under no circumstances shall such failure be
deemed a default under this Agreement.
C. SERVICE TERM. Each Service accepted by Supplier pursuant to a Firm Order
Confirmation shall remain in effect from the Service Date for such Service until
the end of the term established for such Service pursuant to such Firm Order
Confirmation (the "Service Term"). The Service Term with respect to any Service
from ICCC to IElement is to be established as "Month to Month," and such Service
shall continue in effect until the end of the month during which this Agreement
is terminated unless (i) Customer notifies Supplier that Customer desires to
terminate such Service prior to such time, which notice must be delivered to
Supplier at least one month prior to the effective date of such termination, or
(ii) such Service is otherwise terminated pursuant to the terms of this
Agreement.
D. EARLY TERMINATION. If Customer desires to terminate any Service after
the Service Date for such Service and prior to the expiration of the Service
Term, Customer may do so by providing notification thereof to Supplier at least
thirty (30) calendar days in advance of such termination. In the event of any
such termination of a Service, Customer shall pay to Supplier, prior to the
effective date of such termination, all current and past due balances owed to
Supplier for services provided through the effective date of such termination,
less any deposits held by Supplier. Notwithstanding the foregoing, Customer
shall have no liability to Supplier for early termination of any Service if (i)
Customer and Supplier mutually agree upon the terms of new Service to be
provided by Supplier to Customer pursuant to this Agreement in replacement of or
substitution for such terminated Service, (ii) Customer terminates this
Agreement upon a material default by Supplier as set forth in Section 12 or
(iii) Supplier terminates such Service as a result to a change to this Agreement
objected to by Customer as contemplated in paragraph 16 of Attachment 5. In
addition to the foregoing, either party, upon thirty (30) days prior notice to
the other party, shall have the right to terminate any Service (and upon such
termination, neither party shall have any further liability or obligation to the
other party for such Service) if (i) Supplier or Customer is prohibited by law
or governmental authority from furnishing or using such Service, (ii) any
material rate or other term contained in this Agreement applicable to such
Service is changed by order of the highest court of competent jurisdiction to
adjudicate the matter, the FCC, or any other local, state or federal
governmental authority, (iii) either party cannot obtain, retain or maintain any
approval or authorization necessary for such Service as contemplated in Section
10 or (iv) Customer terminates such Service (or a portion thereof) as a result
of a Chronic Trouble Outage of all or a portion of such Service as contemplated
in Section 11.B, a Force Majeure Event as contemplated in paragraph 6 of
Attachment 5, or an Infringement Claim as contemplated in paragraph 10 of
Attachment 5.
For any Service that is disconnected after the Service commenced and prior to
the expiration of the Service Term (the "Terminated Service"), Customer will not
be assessed a termination charge, only to the extent that (1) Customer replaces
the Terminated Service with a new Service having a term equal to the Terminated
Service, (2) the Recurring Charge for the New Service is equal to or greater
than the Recurring Charge for the Terminated Service and (3) Customer pays the
Non-Recurring Charge associated with the connection of the New Service. Normal
termination charges will apply to all other Services disconnected or terminated
prior to the expiration of the applicable Service Term.
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4. ORDERING PROCEDURES.
Customer and Supplier shall follow the Service ordering terms, conditions
and procedures set forth in Attachment 2 under the caption "Ordering
Procedures."
5. PRICING; BILLING AND PAYMENT.
A. Supplier has provided to Customer, and Customer acknowledges receipt of,
Supplier's pricing schedules setting forth the Recurring Charges and
Non-Recurring Charges for the Services that may be provided to Customer by
Supplier pursuant to this Agreement. Customer agrees to pay such charges in
connection with the Services provided to Customer pursuant to this Agreement. As
contemplated in paragraph 16 of Attachment 5, Supplier may change the pricing
terms set forth on such pricing schedules, but unless otherwise agreed upon
between Customer and Supplier, such changed pricing terms will not apply to any
Services then being provided to Customer by Supplier pursuant to Firm Order
Confirmations then in effect. Pricing for Additional Services shall be
established by Supplier and provided to Customer if the Additional Services will
or can be provided by Supplier within a reasonable time after Customer's request
for Additional Services under Section 3.B.
B. Customer and Supplier shall follow the billing and payment terms,
conditions and procedures set forth in Attachment 2 under the caption "Billing
and Payment."
6. CONNECTION.
A. With respect to each circuit included as part of any Service provided to
Customer, Supplier will be responsible for installing the circuit to the Point
of Demarcation. If Customer's or the relevant End User's Point of Presence
differs from the Point of Demarcation, Customer shall be responsible for
connecting to the Point of Demarcation. Actual connection of Supplier's circuit
and Customer's equipment necessary for such Service will be the responsibility
and expense of Customer.
B. If Customer's or an End User's equipment is not compatible with a
Service provided to Customer, any special interface equipment or facilities
necessary to achieve compatibility shall be the sole responsibility and expense
of Customer.
7. EQUIPMENT AND INSTALLATION.
A. Unless specifically provided for otherwise herein, Supplier or its
agents, shall, at Supplier's sole cost and expense, provide, install, maintain,
repair, operate and control (and whenever Supplier determines it to be
appropriate, remove) all of Supplier's Equipment required for the provision of
Services. Supplier reserves the right to substitute, change or rearrange any of
Supplier's Equipment provided that the quality, cost or type of Services are not
materially and adversely affected.
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B. With respect to each Service provided to Customer, equipment and service
beyond the Point of Demarcation shall be the sole responsibility and expense of
Customer.
C. With respect to each Service provided to Customer, Customer and the End
User shall provide Supplier and its agents and contractors, at no cost to
Supplier or its agents or contractors, all necessary or appropriate access to
(including, without limitation access for purposes of removing any of Supplier's
Equipment whenever Supplier determines it to be appropriate), and all necessary
or appropriate space, power and environmental conditions at, the Point of
Demarcation, including, but not limited to (i) roof, window, equipment, battery
and conduit space, (ii) heating, ventilation and air conditioning, and (iii)
protection from fire and other casualties, as applicable for the particular
installation (or removal). Where the granting of access or right-of-way to
Supplier and its agents and contractors requires the consent or approval of
third parties, Customer shall use (and shall cause End Users to use) its (or
their) best efforts to obtain such consent or approval on behalf of Supplier and
its agents and contractors.
D. Whenever possible, Supplier shall provide at least twenty-four (24)
hours notice to Customer prior to entering Customer's POP to install, maintain,
repair, replace or remove any of the Supplier's Equipment. If it is not possible
to provide such notice, Supplier shall provide notice to Customer as soon as
practicable. All of the foregoing is subject to the terms of Section 8 and
Attachment 4.
E. Except as set forth in Section 6.A, Supplier shall have no obligation to
install, maintain or repair any equipment owned or provided by Customer, any End
User or any other party.
F. Neither party shall adjust, align, attempt to repair, relocate or remove
the other party's equipment, except as expressly authorized by the other party.
G. Customer shall be liable for any loss or damage, including theft, to
Supplier's Equipment to the extent that such loss or damage is the result of
Customer's or an End User's or their respective employees', agents' or
contractors' negligent acts or omissions, willful misconduct, or breach of the
terms of this Agreement. In the event of any such loss or damage to Supplier's
Equipment, Customer shall reimburse Supplier for the reasonable cost of repair
of Supplier's Equipment, or the replacement thereof, within thirty (30) days
after receipt by Customer of a written request for reimbursement and
substantiation of actual repair or replacement costs incurred.
H. Supplier shall be liable for any loss or damage, including theft, to
Customer's or an End User's equipment to the extent that such loss or damage is
the result of Supplier's or its employees', agents' or contractors' negligent
acts or omissions, willful misconduct, or breach of the terms of this Agreement.
In the event of any such loss or damage to any such equipment, Supplier shall
reimburse Customer or the End User, as the case may be, for the reasonable cost
of repair of the equipment, or the replacement thereof, within thirty (30) days
after receipt by Supplier of a written request for reimbursement and
substantiation of actual repair or replacement costs incurred.
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I. Supplier's Equipment shall remain the sole and exclusive property of
Supplier, and nothing contained herein shall give or convey to Customer, any End
User or any other person, any right, title or interest whatsoever in Supplier's
Equipment. Supplier's Equipment shall at all times be and remain personal
property, notwithstanding that it may be or become attached to or embedded in
real property. Customer shall not, and will cause each End User to not, tamper
with, remove or conceal any identifying plates, tags or labels affixed to
Supplier's Equipment. Customer will not, and will cause End Users to not, cause
or permit Supplier's Equipment to be or become encumbered by any liens, security
interests or other encumbrances. Customer will do or cause to be done all acts
and things that Supplier may reasonably request to assure that the terms of this
Section are satisfied.
J. Customer's equipment shall remain the sole and exclusive property of
Customer, and nothing contained herein shall give or convey to Supplier, or any
other person, any right, title or interest whatsoever in Customer's equipment.
Customer's equipment shall at all times be and remain personal property,
notwithstanding that it may be or become attached to or embedded in real
property. Supplier shall not tamper with, remove or conceal any identifying
plates, tags or labels affixed to Customer's equipment. Supplier will not cause
or permit Customer's equipment to be or become encumbered by any liens, security
interests or other encumbrances. Supplier will do or cause to be done all acts
and things that Customer may reasonably request to assure that the terms of this
Section are satisfied.
8. TROUBLE REPORTING; MAINTENANCE.
Customer and Supplier shall follow the trouble reporting and maintenance
terms, conditions and procedures described in Attachment 4.
9. TERM.
This Agreement shall be in effect as of the Effective Date and shall remain
in effect until either party terminates this Agreement by delivering notice of
such termination to the other party at least thirty (30) days prior to the
effective date of such termination. Upon termination of this Agreement, all
rights of Customer to order new Services shall cease and Supplier shall have no
further obligations to consider furnishing new Services to Customer. Upon
termination of this Agreement, any Service not previously terminated by Customer
that has a term that extends beyond the date this Agreement is terminated shall
remain in effect for the term specified in or accepted by the applicable Firm
Order Confirmation.
10. GOVERNMENTAL AUTHORIZATION; COMPLIANCE WITH LAW.
A. GOVERNMENTAL AUTHORIZATION. This Agreement is subject to all applicable
federal, state and local laws, rules and regulations, and all rulings, orders
and other actions of governmental agencies and authorities with jurisdiction
over any of the subject matter of this Agreement (collectively, "Rules"),
including, but not limited to, the Communications Act of 1934, as amended, the
rules and regulations of the FCC, and the obtaining and continuance by the
parties of any required approval or authorization of the FCC or any other
governmental authority. Each of Supplier and Customer shall use its good faith
reasonable efforts to obtain, retain, and maintain such approvals and
authorizations. If, notwithstanding the foregoing, either party cannot obtain,
retain or maintain any such approval or authorization, or if any such Rules
adversely affects the Services or any portion thereof or requires Supplier to
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provide such affected Services other than in accordance with the terms of this
Agreement, either party may, without liability to the other party, terminate the
affected Service upon at least thirty (30) days prior written notice to the
other party. Customer represents that it is a telecommunications carrier under
the Communications Act of 1934, as amended, or under the laws of the
jurisdiction where it operates. Customer represents that it has taken all
actions required by the FCC to operate as a telecommunications carrier under the
Communications Act of 1934, as amended.
B. COMPLIANCE WITH LAW. Customer agrees that its use of the Services shall
be in accordance, and shall comply, with all applicable laws, regulations, and
rules. Supplier reserves the right, exercisable in its sole discretion, to
disconnect or restrict any transmission initiated by Customer, if such actions
are reasonably appropriate to assure that Supplier is not in violation of any
civil or criminal law, regulation or rule.
11. SERVICE CREDITS.
A. OUT-OF-SERVICE CREDITS.
1) A credit allowance will be given for Service Outages as specified
below. Credit allowances will be expressly indicated on and deducted from
the next invoice received by Customer after the Service Outage. A Service
Outage begins when (i) Customer reports the Service malfunction to Supplier
pursuant to the procedures described in Attachment 4 and (ii) the location
of the cause of the Service Outage is determined. A Service Outage ends
when the affected circuit is fully operational. A credit allowance will be
given from the time the Service Outage begins until it ends. For each
Service Outage of more than five (5) consecutive minutes, Customer will
receive twenty-four (24) "Service Credits," as hereinafter defined, with
respect to the Service that is affected by such Service Outage. A "Service
Credit" with respect to any Service provided to Customer that is affected
by a Service Outage shall mean a credit applied to Customer's account equal
to 1/720 (i.e., approximately one (1) hour) of the monthly Recurring Charge
for the affected Service. No more than twenty-four (24) Service Credits
will be applied to any affected Service during any particular day
regardless of the quantity of Service Outages during that day. The Service
Credits described in this paragraph shall be the sole and exclusive remedy
of Customer in the event of any Service Outage, and under no circumstances
shall a Service Outage be deemed a default under this Agreement.
2) Out-of-service credits do not apply to Service Outages (i) caused
by Customer or an End User or a supplier of service to Supplier, (e.g., the
incumbent local exchange carrier); (ii) due to failure of power or
equipment provided by (or the responsibility of) Customer, any End User or
any other third parties; (iii) during any period in which Supplier is not
given access to the premises of Customer, any End User or other third
party; (iv) which constitute Planned Service Outages; or (v) due to any
FORCE MAJEURE Event.
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B. CHRONIC TROUBLE OUTAGE. A "Chronic Trouble Outage" with respect to any
circuit included as part of any Service being provided to Customer exists when
two or more Service Outages have been reported by Customer to Supplier in
connection with such circuit within a 30-day period and the cause of each such
Service Outage is determined to be in Supplier's network. Whenever Customer
reports to Supplier that a circuit is experiencing a Chronic Trouble Outage,
Supplier shall, as promptly as practicable, perform a detailed investigation and
report the findings to Customer. If another Service Outage occurs in connection
with such circuit within a thirty (30) day period after correcting the
most-recent Service Outage, Customer may terminate the Service with respect to
such specific circuit without incurring liability to Supplier. Supplier has no
obligation to provide alternative routing for any circuit so terminated.
12. DEFAULT.
A. DEFAULT GENERALLY. A party shall be in default under this Agreement upon
the occurrence of any one or more of the following events or conditions:
1) such party (i) files a petition or otherwise commences, authorizes
or acquiesces in the commencement of a proceeding or cause of action under
any bankruptcy, insolvency, reorganization, debt restructuring, liquidation
or similar law, or has any such petition filed or commenced against it,
(ii) makes an assignment or any general arrangement for the benefit of
creditors, (iii) otherwise becomes bankrupt or insolvent (however
evidenced), (iv) has a liquidator, administrator, receiver, trustee,
conservator or similar official appointed with respect to it or any
substantial portion of its property or assets, or (v) is generally unable
to pay its debts as they fall due; or
2) such party fails to perform any material obligation required of it
under this Agreement and such nonperformance is not remedied within ninety
(90) days after notice thereof (or if such party has promptly commenced to
remedy such nonperformance within such ninety (90) day period and is
proceeding diligently to remedy such nonperformance but such nonperformance
cannot be cured within such ninety (90) day period, then within such longer
period of time as may reasonably be necessary to remedy such
nonperformance), except for any failure of such party to pay when due any
amount owing pursuant to this Agreement, for which no cure period shall be
available.
In addition to all remedies available at law or in equity (subject, however to
the limitations set forth in paragraph 12 of Attachment 5), the non-defaulting
party hereunder may terminate this Agreement (and all Services extending beyond
the termination date of this Agreement) upon the occurrence of a default by the
other party. Upon any such termination by Supplier, Customer shall be liable to
Supplier for the amounts determined pursuant to Section 3.D for each Service
then in effect as if such Service was terminated by Customer prior to the end of
the term established for such Service.
B. SUSPENSION OF SERVICE.
1) In addition to the remedies set forth in Section 12.A, if payment
in full is not received by Supplier from Customer on or before the
applicable due date for such payment, Supplier shall have the right (i)
upon providing written notice ("Suspension Notice"), to suspend or block,
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at any time after such Suspension Notice is issued, all or any portion of
all of the Services then being provided to Customer; and (ii) to
immediately place any pending Market Service Orders on hold, and to decline
to accept any new Market Service Orders or other requests from Customer to
provide Service commencing on the day that Supplier issues the Suspension
Notice to Customer. If Supplier receives the entire past due amount prior
to any termination of this Agreement under Section 12.A, then the Services
shall not be further suspended. Supplier may continue such suspension until
such time as Customer has paid in full all charges then due, including any
reinstallation charges and/or late fees as specified herein, and at all
times may exercise its other remedies under this Agreement in addition to
or in substitution of the suspension rights described in this paragraph.
2) Suspension of Services as set forth in this Section shall not
affect Customer's obligation to pay for the Services.
C. TERMINATION FOR VIOLATION OF LAW. In addition to its other termination
rights hereunder, and with respect to all Services, Supplier may immediately
disconnect any Services in whole or in part if Supplier determines that such
Services violate any law, statute, or ordinance, including the Communications
Act of 1934 (as amended), or that the imposition of any statute, or promulgation
of any rule, regulation, or order of the Federal Communications Commission or
other governing body makes Supplier's performance under this Agreement
commercially impracticable.
13. MISCELLANEOUS.
This Agreement constitutes the entire agreement between Supplier and
Customer with respect to the Services and all other matters provided for herein;
all prior and contemporaneous agreements, representations, statements,
negotiations, and undertakings with respect to the subject matter herein are
superseded by this Agreement. SUPPLIER MAKES NO WARRANTIES OR REPRESENTATIONS
WITH RESPECT TO ANY AND ALL SERVICES PROVIDED UNDER THIS AGREEMENT OR ITS
PERFORMANCE UNDER THIS AGREEMENT, EXPRESS OR IMPLIED, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, EXCEPT
THOSE EXPRESSLY SET FORTH HEREIN. Except as otherwise provided in paragraph 16
of Attachment 5, neither this Agreement nor any of the provisions hereof may be
amended, altered or added to in any manner except by a document in writing and
signed by an authorized representative of each party.
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IN WITNESS WHEREOF, the parties have caused this Agreement to be executed
by their duly authorized representatives to be effective as of the Effective
Date.
"SUPPLIER" "CUSTOMER"
INTEGRATED COMMUNICATIONS CONSULTANTS IELEMENT, INC.
CORPORATION
By: By:
---------------------------------- ----------------------------------
Name: Name:
-------------------------------- --------------------------------
Title: Title:
------------------------------- -------------------------------
Address:333 ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇. #▇▇ Address: ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇
▇▇▇▇▇▇ ▇▇▇ ▇▇▇, ▇▇ ▇▇▇▇▇ Suite 102, PMB 341
Dallas, Tx. 75248-1221
Attn: ▇▇▇▇ ▇▇▇▇▇ Attn: Billing
▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇-▇▇▇-▇▇▇▇
Facsimile No.: ▇▇▇-▇▇▇-▇▇▇▇ Facsimile No.: ▇▇▇-▇▇▇-▇▇▇▇
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Attachment 1
ACCESS TRANSPORT SERVICES
SERVICE DESCRIPTIONS
"REMOTE ACCESS TRANSPORT" refers to those Services that can be provided
from any site to any site or central office:
DESCRIPTION AVAILABLE CAPACITY LEVELS
----------- -------------------------
Tail Circuit DS1
Central Office Colo-to-Central Office Colo DS1, DS3, OC3, OC12, OC48
Central Office Colo-to Central Office Colo with DS3/1 Mux DS3
Point-to-Central Office Colo DS1, DS3, OC3, OC12, OC48
Point-to-Central Office Colo with DS3/1 Mux DS3
Point to Point DS1, DS3, OC3, OC12, OC48
"COMBINED ACCESS TRANSPORT" refers to a configuration where Customer
obtains a high capacity Service from Customer's site to Supplier's hub and lower
DESCRIPTION AVAILABLE CAPACITY LEVELS
----------- -------------------------
COMBINED ACCESS MULTIPLEXER
Access Multiplexer DS3, OC3, OC12, OC48
DS3/1 Multiplexer option
Redundant OC3 Card (4 OC3 interfaces)
SERVICES TO SUPPLIER'S HUB FACILITY
Point-to-Hub DS3, OC3, OC12, ▇▇▇▇
▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇-▇▇-▇▇▇ ▇▇▇, ▇▇▇, ▇▇▇▇, OC48
SERVICES FROM SUPPLIER'S HUB FACILITY
▇▇▇-▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇, ▇▇▇, ▇▇▇, ▇▇▇▇, OC48
Hub-to-Central Office Colo with DS3/1 Mux DS3
Hub-to-Central Office Colo with OC12/DS3 Mux OC12, OC48
DS1 Tail Circuit DS1
Hub-to-Point DS1, DS3, OC3, OC12, OC48
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DEFINITIONS:
TAIL CIRCUIT. "Tail Circuit" shall mean Service from the local serving
central office that would normally serve a remote location to that remote
location at the rate specified.
POINT-TO-POINT. "Point-to-Point" shall mean Service from customer's premise
to any location at the rate specified.
CENTRAL OFFICE COLO-TO-CENTRAL OFFICE COLO. "Central Office Colo-to-Central
Office Colo" shall mean service between two central offices that have Supplier's
networking equipment in place at the rate specified.
POINT-TO-CENTRAL OFFICE COLO. "Point-to-Central Office Colo" shall mean
Service from any location to a central office with Supplier's networking
equipment in place at the rate specified.
DS3 ACCESS MULTIPLEXER. "DS3 Access Multiplexer" shall mean a multiplexer
with a DS3 electrical interface for the network and 28 DS1 interfaces on the
Customer side.
OC3 ACCESS MULTIPLEXER. "OC3 Access Multiplexer" shall mean a multiplexer
with an OC3 optical interface for the network and 3 DS3 interfaces on the
Customer side.
OC12 ACCESS MULTIPLEXER. "OC12 Access Multiplexer" shall mean a multiplexer
with an OC3 optical interface for the network and 12 DS3 interfaces on the
Customer side.
CENTRAL OFFICE COLO-TO-HUB. "Central Office Colo-to-Hub" shall mean Service
from a central office with Supplier's networking equipment in place to the
Supplier's central networking site at the rate specified.
POINT-TO-HUB. "Point-to-Hub" shall mean Service from any location to the
Supplier's central networking site at the rate specified.
HUB-TO-CENTRAL OFFICE COLO. "Hub-to-Central Office Colo" shall mean Service
from Supplier's central networking site to a central office with Supplier's
networking equipment in place at the rate specified.
HUB-TO-POINT. "Hub-to-Point" shall mean Service from Supplier's central
networking site to any location at the rate specified.
DS3/1 MUX. "DS3/1 Mux" shall mean a central office based multiplexer with a
DS3 electrical interface for the network and 28 DS1 interfaces on the Customer
side.
OC12/DS3 MUX. "OC12/DS3 Mux" shall mean a central office based multiplexer
with an OC12 optical interface for the network and 12 DS3 interfaces on the
Customer side.
ACCESS MULTIPLEXER. "Access Multiplexer" shall mean a multiplexer placed on
Customer's premises by Supplier for purposes of aggregating low speed interfaces
on the Customer side into a network interface.
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Attachment 2
ORDERING AND BILLING PROCEDURES
ORDERING PROCEDURES.
Customer shall request a Service by forwarding to Supplier, by facsimile or
such other means as Supplier may designate, a written request for such Service
(a "Market Service Order") in substantially the form attached to this Agreement
as Exhibit A with all of the information requested by such form completed in
full. If upon receipt of such Market Service Order, Supplier agrees to provide
such Service (which agreement may not be unreasonably withheld or delayed except
with respect to Additional Services requested by Customer which shall be subject
to the terms of Section 2.B of the Master Services Agreement), Supplier shall
forward to Customer, by facsimile or such other means as Supplier may designate,
a response accepting such request (a "Firm Order Confirmation") in substantially
the form attached to this Agreement as Exhibit B with all of the information
required by such form completed in full. Supplier may, but shall not be
obligated to, require that Customer sign and forward to Supplier, by facsimile
or such other means as Supplier may designate, the Firm Order Confirmation prior
to Supplier agreeing to provide such Service. If Supplier does not request such
signed Firm Order Confirmation from Customer, then the agreement of Supplier to
provide such Service, and of Customer to obtain such Service, shall be effective
when Supplier has forwarded the Firm Order Confirmation to Customer. If, in the
Firm Order Confirmation, Supplier has made any change to the terms of such
Service as requested in the Market Service Order, such change shall apply to
such Service unless Customer objects to it by notice to Supplier within three
(3) days after Supplier delivers the Firm Order Confirmation. If such an
objection is made by Customer, then Supplier shall not be obligated to provide
such Service to Customer.
BILLING AND PAYMENT.
Supplier shall be entitled to commence billing Customer the Recurring
Charge for a Service as of the Service Date for such Service. The Non-Recurring
Charge for a Service shall be billed to Customer on the first invoice provided
to Customer after the Service Date with respect to such Service. Customer may
delay the Service Date for a Service by up to thirty (30) days after the date
designated in or accepted by the applicable Firm Order Confirmation by notifying
Supplier of such delay prior to such originally designated date. Supplier will
accept such delay provided that Customer pays Supplier for all charges, costs
and expenses incurred by Supplier as a result of such delay. If Customer
requests a delay that is longer than thirty (30) days, Supplier may designate
the thirty-first (31st) day after such originally designated date as the Service
Date, and commence billing Customer from such date for the Service. Supplier may
▇▇▇▇ on a current basis all charges, costs or expenses other than Recurring
Charges incurred by, and credits due to, Customer. Supplier may ▇▇▇▇ in advance
the Recurring Charges for all Services to be provided during the ensuing billing
period. Supplier will, upon request and if available, furnish such detailed
information as may reasonably be required for verification of all amounts billed
to Customer.
All amounts for Services provided to Customer by Supplier and other amounts
owing by Customer to Supplier are due and payable within sixty (60) days after
the date of the invoice setting forth such amounts, and are payable in
immediately available funds to the account designated by Supplier to Customer
from time to time. If such payment due date would cause payment to be due on a
Saturday, Sunday or legal holiday, payment for such invoiced amounts will be due
on the last business day preceding such Saturday, Sunday, or legal holiday.
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If any portion of the payment is received by Supplier after the payment due
date, or if any portion of the payment is received by Supplier in funds that are
not immediately available to Supplier, then interest on the overdue amounts
shall accrue and be payable by Customer at a rate of 1.5% per month (.000494 per
day) or 18% annually or, if less, the maximum rate permitted by applicable law.
The interest will be applied for the number of days from the payment due date to
and including the date that Supplier actually receives the payment in
immediately available funds.
CLAIMS AND DISPUTES.
If a billing dispute occurs concerning any amounts billed or credited to
Customer by Supplier, Customer must submit to Supplier a documented claim for
the disputed amount. Customer will submit to Supplier all documentation as may
reasonably be required by Supplier to support the claim. All claims must be
submitted to Supplier within sixty (60) days after the date of the invoice
setting forth the amounts in dispute. If Customer does not submit a claim as
stated above, Customer waives all rights to file a claim thereafter. Customer
shall not be required to pay amounts disputed in accordance with this paragraph
during such period provided that Customer pays all undisputed charges on or
before the due date and negotiates in good faith with Supplier for the purpose
of resolving such dispute within such 60-day period.
If the dispute is resolved in favor of Customer and Customer has withheld
the disputed amount, no interest credits or penalties will apply.
If the dispute is resolved in favor of Customer and Customer has paid the
disputed amount, or if Customer is owed a disputed credit, Customer will be
credited by Supplier with interest on such amount or credit at the rate of 1.5%
per month (.000494 per day) or 18% annually or, if less, the maximum rate
permitted by law, from the date Supplier received payment or was due the credit
up to and including the date of refund or credit.
If the dispute is resolved in favor of Supplier and Customer has paid the
disputed amount on or before the payment due date, no interest credit or
penalties will apply.
If the dispute is resolved in favor of Supplier and Customer has withheld
the disputed amount, any payments withheld pending settlement of the disputed
amount shall bear interest at the rate of 1.5% per month (.000494 per day) or
18% annually or, if less, the maximum rate permitted by law, from the payment
due date up to and including the date of payment.
If Supplier has responded to Customer's dispute in writing and the parties
fail to mutually resolve or settle the dispute within the above 60-day period
(unless Supplier has agreed in writing to extend such period), all disputed
amounts together with the late fees shall become due and payable on the
sixty-first (61st) day following the applicable due date, and this provision
shall not be construed to prevent Customer from pursuing any legal remedies
available to Customer consistent with the terms of this Agreement.
The right to dispute hereunder applies only to Services provided to
Customer by Supplier and not to any dispute Customer may have with its End User.
17
Attachment 6
ADDITIONAL TERMS AND CONDITIONS
1. ASSUMPTION OF LIABILITIES. This Agreement constitutes an additional
agreement to IElement's asset and liability purchase from ICCC on 3/1/2003.
IElement agrees to assume various assets and liabilities from ICCC in exchange
for ICCC selling the circuits mentioned in the Service Pricing Attachment at
cost for the first two years of this agreement. After the two year time period
has been satisfied, then ICCC will add on additional maintenance, billing and
network costs (not to exceed 20%) to the Recurring Charge agreed upon in the
Service Pricing Attachment for the remaining year of the arrangement.
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SERVICE PRICING
1. PRICING. Supplier shall provide to Customer the Services, as per
Attachment 1, identified in each Market Service Order that is accepted by
Supplier pursuant to a Firm Order Confirmation subject to the terms and
conditions of such Firm Order Confirmation and this Agreement, all as more fully
set forth in Attachment 2. Access Transport Services shall include normal
installation, maintenance, inspection, repair and testing associated therewith
as provided for herein. Pricing for any Access Transport Services will be based
upon the published Interconnection Agreement (ICAs) with the underlying
providers, plus markup for additional maintenance, billing and network costs.
This 20% (maximum) markup will be waived for 24 months according to the
Additional Terms and Conditions of this contract.
2. ICAS. Signed ICAs between Supplier and Verizon as well as SBC will be
required In Texas, California and Illinois to substantiate the invoice charges
from Supplier to Customer as per this Agreement.
19