EXHIBIT 10.7
SOFTWARE LICENSE AGREEMENT
TOURSCAPE
This License Agreement ("the Agreement") is entered into by and between
SABRE Decision Technologies, a division of The SABRE Group, Inc., ("SDT") and
SunStyle International Holidays ("Customer").
RECITALS
A. Customer desires to obtain a reservation scheduling system owned by
SDT known as TOURSCAPE (the "Software") via a limited executable code license.
B. Customer desires to obtain from SDT services in connection with the
Software.
C. SDT desires to provide the Software and services pursuant to the
terms and conditions stated in this Agreement.
NOW, THEREFORE, in consideration of the mutual covenants contained
herein, the parties hereto agree as follows:
ARTICLE I
SOFTWARE LICENSE
1.1. GRANT. Effective upon final execution of this Agreement, and provided
that Customer remains in compliance with its obligations herein, SDT grants to
Customer, a non-exclusive and non-transferable limited right and license to use
the Software executable code as well as the accompanying User Manual
("Documentation") solely in strict accordance with the terms of this Agreement.
The rights hereby granted are limited to Customer's use of the Software and
Documentation in the internal operations of Customer and for no other use. It is
understood that the license granted to Customer shall include only the Software
executable code.
1.2. SOFTWARE COPIES. Customer may make copies of the Software solely for
use on its computers in connection with its internal operations and for back-up
purposes. Customer shall reproduce and include on each copy and on each partial
copy of the Software any copyright notice and proprietary rights legend
contained on or in the Software, as such notice and legend appear on or in the
original.
1.3. MODIFICATIONS. Customer shall not modify, reverse engineer,
disassemble, compile, reverse compile, or decompile the Software.
1.4. SITE. SDT shall deliver the Software for installation in St.
Petersburg, Florida (the "Site"). Customer will perform all preparatory work
and install the Software at the Site. Any re-exporting or re-use of the
Software by Customer outside of the United States of America
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shall be done strictly pursuant to the U.S. Department of Commerce
Regulations and with SDT's prior written consent.
1.5. NO ASSIGNMENT. Customer shall not transfer, assign, or sublicense the
license of the Software or any component thereof to any other person or entity,
whether by operation of law or otherwise, without the prior written consent of
SDT.
1.6. TERM. The Software license granted to Customer hereunder for the
Software shall commence upon final execution of this Agreement and shall
continue thereafter for 99 years unless terminated as provided in this
Agreement.
ARTICLE II
IMPLEMENTATION
2.1. DEVELOPMENT AND DELIVERY. SDT has previously Delivered the Software to
the Site ("Delivery"). Customer agrees the Software has been installed on
Customer's system and contains the functionality described in Exhibit A.
2.2. PROJECT MANAGEMENT. SDT shall be responsible for allocation of its
personnel and other resources in connection with the project. Customer will
provide, at its own expense, all hardware, database and systems software
required for operation, modification and maintenance of the Software, as well
as telecommunications access to Customer's TOURSCAPE operational systems,
Software Deliverable and communications environment. Customer represents
that the Site shall be prepared according to SDT's and manufacturer's
specifications. Customer shall provide SDT, upon request, all necessary data,
resources, personnel and facilities to support SDT's services provided
hereunder. Any delay in the provision of such support which increases costs
or efforts of SDT hereunder, shall result in commensurably increased charges
to Customer.
ARTICLE III
MAINTENANCE AND SUPPORT
3.1. MAINTENANCE SERVICES. In consideration for payment of fees identified
in Article 4.4, SDT shall perform maintenance services ("Maintenance Services")
on the Software and as updated with improvements or modifications furnished to
Customer under this Agreement pursuant to the terms and conditions contained
herein. Commencing upon execution of this Agreement, SDT shall provide Software
Maintenance Services as follows:
(a) CORRECTION OR REPLACEMENT. SDT shall provide the services
necessary to remedy any programming error which is attributed to SDT
and which affects the productive use of the Software. Such
correction, replacement or services shall be accomplished after
Customer has identified and notified SDT of any such error in
accordance with SDT's reporting procedures. Labor hours may also be
applied to, among other things:
(i) General consulting and technical services.
(ii) Additional training.
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(iii) Development of Enhancements.
(b) SDT COORDINATOR. Customer shall have telephone access to an
SDT project manager ("SDT Coordinator") located at SDT offices in
Dallas/Fort Worth during SDT's normal business hours, Dallas/Fort
Worth local time. The SDT Coordinator will be responsible for
facilitating Customer's support for Software problem resolution,
including difficulties with Software functionality, as well as
general consulting and technical services. The SDT Coordinator will
be responsible for logging and tracking problems after they have
been reported by Customer, contacting the Customer Technical
Coordinator (as defined below) to confirm receipt of the problem
report and jointly determining with the SDT Coordinator the priority
level of the problem. Priority levels will be determined as follows:
(i) Level 1 problems. These are problems with Software
functionality which are significant in terms of potential impact on
Customer's operations. Customer will be advised at least every
twenty-four (24) hours by the SDT Coordinator as to the status of
efforts to resolve the Level 1 problem. One or more members of SDT
senior management will be informed on a weekly basis of all Level 1
problems.
(ii) Level 2 problems. These are Software problems, which are
not significant to the productive use of the Software. These
problems will be addressed in a reasonable time after any Level 1
problem has been resolved.
(iii) Level 3 problems. These are low priority problems that
shall be addressed in the next scheduled Software update.
SDT Coordinator will provide Customer a monthly report showing a summary of all
problems reported during the previous month, and a status of all outstanding
problem logs.
(c) UPDATES AND ENHANCEMENTS. SDT will provide, during the term
of Maintenance Services, at least one Software Update per annum, "AS
IS" WITH NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Customer shall have the right to obtain access to Software
Enhancements developed by SDT for third parties at the prevailing
rates on an "AS IS" basis WITH NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. SDT shall be available to provide consulting,
professional and technical services in connection with the
integration of Enhancements and Updates on a time and material basis
(at SDT Standard Rates plus Travel Expenses) or for a fixed fee as
negotiated between the parties in a separate agreement. For the
purposes of this Article 3.01, (a) "Updates" shall mean Software
versions produced to correct errors or "bugs", to accommodate
upgraded versions of operating environments, or to include minor
modifications
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or improvements made to the Software which SDT makes generally
available to other licensees of the Software, and (b) "Enhancements"
shall mean Software versions produced which add new functionality
to existing Software.
(d) REMEDIES. In the event that SDT notifies Customer that it is
unable to remedy the error or defect, Customer shall have the right,
as its sole and exclusive remedy, to terminate the Maintenance
Services, and Customer agrees to pay for all Maintenance Fees up to
and including the date of such termination. Neither party shall have
any other obligations or liability to the other in connection with
the Maintenance Services.
(e) INCLUSION. Updates, Enhancements, and modifications obtained
from SDT by Customer herein shall be governed by the terms of this
Agreement and shall be included within the term "Software" for all
purposes.
3.2. MODIFICATIONS BY CUSTOMER. Customer shall inform SDT in writing of any
modifications made by Customer to the hardware or operating software
configuration.
3.3. RESPONSIBILITIES OF CUSTOMER. Customer agrees to:
(a) During normal business hours provide on-site, a technical
coordinator trained in Software administration, operations and
preventative maintenance procedures (the "Technical Coordinator").
(b) Promptly communicate to SDT all Software malfunctions and
errors by telephoning or by telecopying a Problem Report from
Customer's Technical Coordinator. Prior to the communication, the
Technical Coordinator shall coordinate with the Software user,
hardware and operating system vendors, and the qualified LAN
administrator to confirm the problem as originating from the Software.
(c) Operate the Software in environments as mutually agreed
upon.
(d) Promptly install solutions sent by SDT to remedy
malfunctions.
(e) Promptly install, or assist in installing, such Updates as
SDT may release during the term of this Agreement, as directed by SDT.
(f) Provide a telephone near the equipment to be used by
Customer while a joint effort is being made to diagnose and remedy
problems via telephone communication.
(g) Allow SDT full and free access to the Software for on-site
maintenance and repairs.
(h) Advise SDT of any change of location of the Software as
permitted under this Agreement.
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(i) Be responsible for maintaining a procedure for
reconstruction of lost or altered files, data, or programs, and for
actually reconstructing any lost or altered files, data or programs.
(j) Provide SDT with sufficient support and test time on
Customer's computer system to duplicate the problem, certify that the
problem is with the Software, and certify that the problem has been
corrected.
(k) Comply with any other reasonable request of SDT in
connection with the performance of services hereunder.
3.4. MODIFICATIONS. SDT may, at its discretion, with no additional charge
to Customer, make modifications to the Software. Such modifications shall not
jeopardize the functionality of the Software or coverage of the Software under
this Article III.
3.5. TERM. The term of the provision of Maintenance Services shall commence
upon the execution of this Agreement and shall continue for three years
("Initial Term"), after which it shall be extended for additional one year terms
unless either party gives the other written notice of termination of Maintenance
Services no less than sixty (60) days prior to the commencement of any such one
(1) year term.
ARTICLE IV
FEES AND CHARGES
4.1. LICENSE FEES. Customer shall pay to SDT the sum of Twenty Thousand
Dollars (US$20,000.00) for the executable code Software license. Customer may
choose one of the following options for payment of license fees for up to ten
users of the Software:
(a) 80% upon execution of this Agreement and 20% upon the 90th
day after execution of this Agreement, or
(b) US$969.73 per month for a period of twenty-four (24) months,
which includes a 15% interest rate, commencing upon execution of this
Agreement.
4.2. TRAVEL EXPENSES. Customer agrees to pay the sum of US$119.00 per
person per day to cover meals, lodging and incidental expenses for each SDT
employee assigned to work on the Project in St. Petersburg, Florida ("Per
Diem"). The Per Diem charge will be adjusted from time to time in accordance
with the rates published by the U.S. government for federal employees
traveling on government business in the city where the work is performed
("CONUS"). Local transportation will be in addition to the above cost. With
respect to air transportation Customer shall reimburse SDT for actual costs
incurred by SDT in connection with this Agreement. Customer shall pay the
expenses identified in this Article 4.2 ("Travel Expenses") within thirty
(30) days after receipt of an invoice from SDT.
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4.3. CONSULTING/TECHNICAL/PROFESSIONAL PROJECT MANAGEMENT SERVICES. SDT has
provided previous training to Customer and Customer agrees to pay SDT the sum of
US$295.12 per month for a period of twenty-four (24) months, which includes a
15% interest rate, commencing upon execution of this Agreement. Upon request of
Customer, SDT shall provide additional Consulting/Technical/Professional
Services and training in connection with the Software at the Standard Rates
identified in Exhibit B plus Travel Expenses. Such fees shall be paid within
thirty (30) days of receipt of SDT's invoice.
4.4. MAINTENANCE FEE. Customer shall pay SDT US$125.00 per hour per SDT
Representative for all Maintenance Services rendered. Customer agrees to pay all
Travel Expenses incurred in connection with Maintenance Services. The
Maintenance Fees shall be paid within thirty (30) days after receipt of an
invoice from SDT. During the Initial Term of Maintenance Services, such rates
are subject to adjustment from time to time by no more than 10% per annum.
Thereafter Maintenance Fees shall be subject to negotiation.
4.5. TAXES. Customer shall reimburse SDT as additional fees for (i) all
taxes, duties and like charges, including any interest and penalties assessed by
the taxing authorities, imposed on SDT arising from this Agreement, excluding
U.S. income taxes and, (ii) any additional taxes, including taxes imposed on SDT
as a result of any reimbursement of taxes under clause (i) or (ii) of this
Article 4.5.
4.6. INCIDENTAL EXPENSES. Customer agrees to pay the actual costs incurred
by SDT for any incidental expenses incurred for consulting, professional and
technical services rendered to Customer. All such expenses shall be incurred
upon the mutual agreement of the parties.
4.7. INTEREST. Interest on late payments shall accrue at the rate of 15%
per annum or the highest rate permitted by Texas law, whichever is less, from
the date such amount is due until finally paid.
ARTICLE V
MARKETING RIGHTS
5.1. OWNERSHIP. SDT shall retain ownership rights in the Software,
including any derivative, modification, adaptation, or enhancement to the
Software. All right to patents, copyrights, trade secrets and other proprietary
rights associated with the Software, and any derivative, enhancement,
adaptation, or modification thereto shall be the exclusive property of SDT.
5.2. MARKETING RIGHTS. SDT shall have the exclusive right to market, sell,
distribute and license all or any portion of the Software (including any
derivative, enhancement, adaptation, or modification thereto or any variant
thereof) to third parties.
5.3. DEMONSTRATION. Upon prior consent of Customer, SDT may demonstrate the
Software at any Customer site at a mutually agreeable time to any SDT client or
prospective client. The parties shall take all reasonable measures to protect
the confidentiality of Customer data during such demonstration.
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5.4. PROMOTIONS. SDT may disclose to prospective or existing clients that
Customer has licensed the Software from SDT. Promptly after execution of this
Agreement, the parties may issue a mutually acceptable press release related to
this Agreement.
5.5. OTHER PRODUCTS. Nothing herein shall prohibit, or in any way limit,
SDT's rights to use, develop or market existing or subsequently developed or
modified software, technology or concepts, or to use its expertise, skills or
knowledge acquired in the performance of services rendered under this Agreement
in any current or subsequent endeavors. Customer shall have no right or interest
in such endeavors.
ARTICLE VI
CONFIDENTIALITY
6.1. CONFIDENTIALITY.
(a) Customer shall maintain the confidentiality of the Software
and the Documentation, using the highest degree of care. Except as
specifically permitted in this Agreement, Customer shall not use,
sell, transfer, publish, disclose, display, or otherwise make
available to others the Software, Documentation, or any derivative,
enhancement or modification thereto, or any information, material,
idea, concept, method or technique relating to or embodied in the
Software, Documentation or any derivative, enhancement or modification
thereto ("SDT Confidential Information") at any time before or after
the termination of this Agreement. Customer shall limit access to the
Software and Documentation to employees with a need to know.
(b) Except in connection with a mutually agreeable demonstration
as identified in Article 5.3, SDT shall maintain all confidential and
proprietary data relating to Customer's reservation scheduling system
("Customer Confidential Information") obtained through the provision
of services under this Agreement.
(c) Notwithstanding the foregoing, either party may release the
Confidential Information of the other, upon prior notification to the
other that is subject to subpoena, court order, or other governmental
order or regulation.
6.2. ASSISTANCE. Each party shall use its best efforts in assisting the
other in identifying and preventing any unauthorized use or disclosure of SDT
Confidential Information or Customer Confidential Information, as applicable.
ARTICLE VII
DEFAULT AND TERMINATION
7.1. PAYMENT. In the event Customer fails to pay any amount due hereunder,
and such failure continues for a period of thirty (30) days after notice from
SDT, SDT may terminate this Agreement immediately upon notice.
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7.2. OTHER BREACHES. In the event that either party breaches any other
material term or condition of this Agreement, and such breach continues for a
period of sixty (60) days after notice from the other party, the other party may
terminate this Agreement immediately upon notice.
7.3. PAYMENTS DUE SDT. All amounts due and owing to SDT up to the date of
termination shall be tendered immediately to SDT upon termination.
7.4. RETURN OF SOFTWARE. In the event of termination for any reason, any
license granted hereunder shall immediately cease and Customer shall return to
SDT the Software, Documentation and all copies thereof at its cost.
ARTICLE VIII
LIMITATION OF WARRANTIES
8.1. The parties understand that, considering the current state of the art,
it is not possible to exclude technical software problems, to manufacture
faultless software and to cure all defects. SDT does not warrant the absence of
any defects, operation without any interruption or the possibility of combining
the Software with other programs. No specific characteristics or functions are
to be provided except as set forth in the system description outlined in Exhibit
A.
8.2. THE SOFTWARE AND ALL SERVICES HEREUNDER ARE PROVIDED "AS IS" WITH ALL
ITS FAULTS AND WITHOUT ANY WARRANTY, CONDITION OR REPRESENTATION WHATSOEVER. SDT
DISCLAIMS ALL WARRANTIES, CONDITIONS OR REPRESENTATIONS OF THE SOFTWARE AND
SERVICES PROVIDED BY SDT HEREUNDER, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY
WARRANTIES, CONDITIONS OR REPRESENTATIONS OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE SOFTWARE AND SERVICES OR THOSE IMPLIED WARRANTIES,
CONDITIONS OR REPRESENTATIONS ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF
DEALING, USAGE OR TRADE OR ANY OTHER WARRANTY, CONDITION OR REPRESENTATION. NO
REPRESENTATION OR OTHER AFFIRMATION OF FACT, INCLUDING, WITHOUT LIMITATION,
STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE, OR PERFORMANCE OF THE
SOFTWARE OR SERVICES SHALL BE DEEMED A WARRANTY, CONDITION OR REPRESENTATION FOR
ANY PURPOSE OR GIVE RISE TO ANY LIABILITY OF SDT WHATSOEVER.
ARTICLE IX
LIMITATION OF LIABILITY
(A) CUSTOMER WAIVES ALL LIABILITY OF SDT FROM NEGLIGENCE, WHETHER
CONTRIBUTORY, SOLE OR JOINT, EXCEPT LIABILITY FOR PERSONAL INJURY AND TANGIBLE
PERSONAL PROPERTY DAMAGE.
(B) UNDER NO CIRCUMSTANCES SHALL SDT BE LIABLE TO CUSTOMER FOR INDIRECT,
SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST DATA,
PROFITS OR REVENUES.
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(C) THE MAXIMUM LIABILITY OF SDT SHALL NOT IN ANY CASE EXCEED THE AMOUNT
ACTUALLY PAID TO SDT HEREUNDER FOR THE PRODUCT OR SERVICE WHICH FORMS THE BASIS
OF THE CLAIM.
ARTICLE X
DISPUTE RESOLUTION AND GOVERNING LAW
10.1. All disputes between the parties in connection with this Agreement
shall first be discussed in good faith between the parties to try to find an
amicable solution. Any disputes not so resolved shall be resolved by arbitration
pursuant to the terms below.
10.2. If no further agreement has been reached after such good faith
discussions, then either party, upon thirty (30) days notice to the other party
identifying with particularity those areas in dispute, may submit such dispute
to arbitration. Any such arbitration shall be held at Dallas, Texas under the
Rules of Commercial Arbitration of the American Arbitration Association, and
shall be conducted in English. The arbitration panel shall consist of three
arbitrators. The parties shall each nominate an arbitrator within thirty (30)
days of the notice submitting the dispute to arbitration and the nominated
arbitrators shall agree on the third arbitrator within thirty (30) days after
the both of them have been nominated.
10.3. The parties agree that the award of the arbitration shall be the sole
and exclusive remedy between the parties regarding any claims, counterclaims,
issues or accounting presented or pled to the arbitrators; that the award must
be consistent with terms and conditions of this Agreement; that it shall be made
and shall be payable in accordance with the award in US Dollars free of any tax,
deduction or offset; and that any costs, fees or taxes incident to enforcing the
award shall, to the maximum extent permitted by law, be charged against the
party resisting such enforcement.
10.4. This Agreement shall be deemed to have been entered into and shall be
construed and interpreted in accordance with the laws of Texas regardless of
conflict of laws rules.
ARTICLE XI
NOTICES
All notices required to be made under this Agreement shall be effective
upon receipt, delivered in person, by registered mail or sent by telecopy
transmission to the following persons:
If to SDT: If to Customer:
President SunStyle International Holidays
▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇
▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇
▇.▇. ▇▇▇ ▇▇▇▇▇▇ ▇▇. ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
▇▇▇ ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
Telecopy No: (▇▇▇)▇▇▇-▇▇▇▇
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ARTICLE XII
NON-SOLICITATION
Customer shall not solicit for employment or otherwise retain the services
of the employees or contractors of SDT from the execution of this Agreement and
for a period of two (2) years thereafter.
ARTICLE XIII
FORCE MAJEURE
Except for the obligations to make payments hereunder, each party shall be
relieved of the obligations hereunder to the extent that performance is delayed
or prevented by any cause beyond its reasonable control, including without
limitation, acts of God, public enemies, war, civil disorder, fire, flood,
explosion, labor disputes or strikes or any acts or orders of any governmental
authority.
ARTICLE XIV
INDEMNITY
14.1. SDT will defend, at its expense, any action brought against Customer,
to the extent that such action is based on a claim of direct infringement of any
duly issued United States patent, or infringement of any copyright established
in the United States resulting from the use by Customer, of the Software as
Delivered ("Infringement"). SDT shall pay all damages and costs finally awarded
against Customer which are attributable to such Infringement, provided that SDT
is promptly informed in writing and furnished a copy of each communication,
notice or other action relating to the alleged Infringement and is given
authority, information and assistance necessary to defend or settle such claim.
14.2. Should the Software as Delivered by SDT hereunder become, or in SDT's
opinion be likely to become the subject of a claim of Infringement, then SDT
may, at its option and expense; (a) procure for Customer the right to use the
Software free of any liability for Infringement; (b) replace the Software with a
non-Infringing substitute otherwise complying substantially with all the
requirements of this Agreement, or (c) repurchase the Infringing Software for
its depreciated value, and thereby be released from all liabilities with respect
thereto under this Article XIV.
14.3. If any action is brought against SDT based on a claim that (a)
documentation written by Customer or any data or information added to the
Software by Customer or by any other person or entity at Customer's request; (b)
Software used in combination with or in addition to equipment or computer
programs not licensed or developed by SDT; or (c) any breach of this Agreement
by Customer; constitutes an Infringement, then the indemnity obligation stated
in this Article XIV with respect to SDT shall reciprocally apply to Customer.
14.4. Except as expressly provided for in this Article XIV, Customer shall
defend, indemnify and hold harmless SDT from any and all claims or causes of
action arising out of Customer's use of the Software, and pay any and all
damages and expenses (including
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reasonable attorneys fees incurred by SDT) in connection therewith, regardless
of the circumstances of the claim or damage, including those circumstances
arising out of SDT's negligence.
ARTICLE XV
MISCELLANEOUS
This Agreement and the Exhibits hereto constitute the full and complete
agreement and supersedes all prior agreements, oral or written, of the parties
with respect to the subject matter hereof, and may be modified only by a written
agreement signed by an officer of both parties. In the event any provision of
this Agreement is held to be invalid or unenforceable, such provision shall be
deemed modified to the extent necessary to become valid and enforceable. Any
rights and obligations which expressly or by their nature are intended to
survive termination of this Agreement, including without limitation, Articles
V-X, XII, XIV, and XV shall so survive and bind the parties, their successors
and assigns. Each party represents and warrants that it has full authority to
enter into this Agreement and acknowledges that this Agreement is binding upon
itself and permitted successors and assigns.
SUNSTYLE INTERNATIONAL THE SABRE GROUP, INC.
HOLIDAYS
By: /s/ ▇.▇. ▇▇▇▇▇▇▇▇ By: /s/ ▇▇▇▇▇▇ ▇. ▇▇▇▇
----------------------------- ------------------------------------
Name: /S/ ▇.▇. ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇. ▇▇▇▇, President
Title: VICE PRESIDENT SABRE Decision Technologies
Date: APRIL 26, 1997 Date: MAY 7, 1997
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EXHIBIT A
FUNCTIONALITY
TOURSCAPE FUNCTIONAL DESCRIPTION
There are five basic modules: System Administration, Sales and Marketing,
Operations, Accounting, and Reservations.
A. SYSTEM ADMINISTRATION
ENTITY
This record contains information regarding the accounting office taxing
entity of the tour operator.
OFFICE BUSINESS DAYS
The office business days function defines the office schedule.
OFFICE MASTER
The office master record contains address, phone number and general
operational restrictions of the tour operator.
PRODUCT LINE
The product line record contains default deposit, final due dates
amounts and booking requirements of the product. The default values in
the product line record may be overridden at the tour package level.
DESTINATION
The destination function contains country codes, state codes and
airport codes.
SECURITY
The security record defines workgroups and allows access to the tasks
that are valid for each workgroup. The user profile defines each user,
and validates the workgroups and tasks that are accessible.
SYSTEM CONTROLS
The booking function within the system control specifies to the
operator how various functions are to be performed. For example, any
system-wide messages that are to appear on the invoice are entered in
this area.
The general ledger function defines the structure of the general ledger
codes and tells the system how to construct certain types of accounts,
i.e., where is the company number, division locators, account or sub
account number located.
The control parameters set up the auto queue invoices from the booking,
the booking request queue and the general ledger masks.
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SERVICE TYPES
The service types defines the codes that represent the types of
services provided by vendors.
B. SALES AND MARKETING
Each time a booking is filed, it is associated with an agency record.
Bookings made directly with the customer are associated to an internal
agency. The agency information includes agency header, and branch
groups. Sales category commissions may be entered from the agency
header or branch groups header menus.
SALES CATEGORIES
The system ships a sales category labeled "normal".
RETAIL AGENCY COMMISSION
The commission record of "normal" is edited to reflect your standard
commission level.
INTERNAL AGENT COMMISSION
The system allows for a record that indicates the commission for
internal sales agents.
SALES REPRESENTATIVE
If you have sales representatives, the codes that represent each sales
representative need to be defined. Sales representatives may be
assigned to each agency master record.
AGENCY - BRANCH GROUPS
Agency branch groups must be defined if you plan to do reporting for
groups of agencies or if you pay override commissions to agencies based
on their affiliation to each other.
AGENCY - MASTER
Enter agency codes into the system. If you plan to convert your agency
codes to IATA codes, you may purchase the ARC tape and use the ARC load
utility in system administration to load ARC numbers into TOURSCAPE.
AGENCY - COMMISSION
If an override commission is paid to an individual agency, you must
create a commission record for that agency.
BRANCH GROUP - COMMISSION
If an override commission is paid to a group of agencies, establish a
branch group code to represent these agencies, assign the branch group
code to the appropriate agency records and create a branch group
commission record. This eliminates the need to create an agency
commission record for each agency associated to the branch group.
C. OPERATIONS
VENDOR
The vendor record stores basic information for each vendor.
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VENDOR SERVICE
The vendor service record contains information that is specific for
each type of service offered by an established vendor.
VENDOR SERVICE UNITS
The vendor service unit associates valid service units to an
established vendor service.
VENDOR TRAVEL VOUCHER TEXT
If the text that is to appear on the travel vouchers is the same for
all services offered by a vendor, it may be added to the vendor record,
otherwise, it should be added at the vendor service level.
NON-TRANSPORTATION CONTRACTS
The non-transportation contract area is designed to store the costs,
terms and conditions of a vendor contract. It also allows you to
determine selling prices for all services. The system uses the
information stored in this area to price services and to calculate
deposit and final payment requirements both to the vendor and from the
client.
TRANSPORTATION CONTRACT
The transportation contract area is designed to store the costs, terms
and conditions of a vendor contract. The system uses the information
stored to price services and to calculate required payments both to the
vendor and from the client.
INVENTORY
If inventory is to be managed in the system, the inventory limits must
be entered in this area.
PRODUCT DISPLAY
The product display area controls the format of how products are
displayed in the reservation area of the system.
DOCUMENT PRINTING
The printing area allows for the ability to print invoices and travel
vouchers.
D. ACCOUNTING
The system contains functions to automate the following accounting
processes:
General Ledger Code Format Bank Accounts
Currency Conversion Form of Payment Overhead
General Ledger Chart of Accounts Cash Receipts
Beginning General Ledger Balances Accounts Payable
Cash Disbursements Sales Journal
Reports
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E. RESERVATIONS
The reservation and booking process includes:
PACKAGE
The package area enables the user to display a product and its
associated services.
AVAILABILITY
The availability area displays the services which were selected from
the package screen and the available services are priced from this
screen.
ITINERARY
The itinerary area contains the booking agent information, deposit,
final payment and financial information related to the booking. It also
displays the list of all services associated with the booking.
CLIENTS
The client area is used to enter the names of clients, modify names,
add addresses and phone information, cancel services or the entire
booking and assign and unassign clients to specific services.
SUMMARY
The summary displays financial information for categories of services
associated to the booking.
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EXHIBIT B
STANDARD RATES
JOB TITLE 1997 RATE (USD/HR.)
Technical Writer US$ 88
Consultant US$120
Senior Consultant US$156
Principal US$193
Senior Principal - US$239
Vice President US$468
Such rates are subject to modification each calendar year.
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