WACHOVIA REMITTANCE SERVICES AGREEMENT RETAIL SERVICES

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with applicable laws and regulations and the scope of review set out in this paragraph, Barclay’s may reject the assignment of any of Wachovia’s personnel to the performance of the Services. Wachovia shall promptly fill the position of any individual so rejected with an appropriately qualified person, in accordance with this Agreement, and Barclay’s shall not be liable under any legal theory for any kind of claim whatsoever arising out of or resulting from any such rejection.

(c)  In addition, Wachovia represents and warrants that it will replace Key Personnel positions vacated within 14 days and in the interim will be covered by one or more temporary replacements. Client may request to reasonably approve the replacement. “Key Personal” as used in this section means the account manager and operations manager assigned to account at the processing facility.

(d)  EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, WACHOVIA DISCLAIMS ALL WARRANTIES WITH RESPECT TO THIS AGREEMENT AND SERVICES INCLUDING, BUT NOT LIMITED TO, EXPRESS AND IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ALL WARRANTIES UNDER THE PROVISIONS OF THE UNIFORM COMMERCIAL CODE RELATING TO THE TRANSFER AND PRESENTMENT OF CHECKS AND ITEMS. THE ACCEPTANCE, HANDLING AND PROCESSING OF ANY CHECKS OR OTHER ITEMS UNDER THIS AGREEMENT SHALL NOT CONSTITUTE OR BE CONSTRUED AS THE MAKING OF A WARRANTY OF ANY KIND BY WACHOVIA ON BEHALF OF OR TO CLIENT, OR TO ANY THIRD PARTY, WITH RESPECT TO ANY SUCH CHECKS OR ITEMS.

6. LIABILITY AND REMEDIES.

(a)  Client’s Remedies. Client’s [***] and [***] and [***] for any [***] it may incur in connection with this Agreement shall be as set forth in this Section 6. The liability of Wachovia shall be [***] to [***] by Client [***] from Wachovia’s [***] to perform under this Agreement provided, however, that such liability for losses shall in any [***] an [***] to the [***] paid to Wachovia. The term [***] shall be determined by totaling the [***] paid to Wachovia over the [***] time period immediately preceding the events leading to the loss. Client shall provide Wachovia with [***] sufficient to demonstrate any [***] by Client and for which Client seeks [***] from Wachovia. Wachovia shall [***] be [***] for any [***] by Client from a [***] that is [***] or [***] by Client without the [***] of Wachovia. At the request of Wachovia, Client shall [***] and [***] to Wachovia all [***] and [***] of Client with respect to any [***] by Client for [***] that is [***] by Wachovia. Except as set forth below, the remedies provided for in this Agreement shall constitute [***] received by the Client in [***] and [***] of all [***] and/or [***], whether sought at law or in equity, at any time arising in connection with this Agreement and the Services.

(b)  No Liability for [***].  In no event will Wachovia be [***] to the Client or to any third party for any [***] or [***] or [***] of [***] including, but not limited to, those arising from [***] of [***] or [***] or any other [***], even if Whacovia was [***] of the [***] of such [***].

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(c)  Indemnification.  (i). In the absence of [***] or [***] on the part of Wachovia, The Client shall [***] and hold Wachovia and its [***] and [***] from and against [***] and [***] including, without limitation [***] and [***] arising from any [***] or [***] by a [***] arising out of or with respect to this Agreement or the [***] provided by Wachovia. In the [***] of [***] or [***] on the part of Client, Wachovia shall [***] and hold Client and its [***] and [***] from and against [***] and [***] including, without limitation [***] and [***] arising from any [***] or [***] by a [***] arising out of or with respect to this Agreement or the [***] provided by Wachovia resulting from Wachovia’s [***] or [***].

(d)  Error Reporting. Client [***] to Wachovia in [***] any [***] or [***] in the [***] including, but not limited to, [***] within [***] of the date of the [***] or [***]. Wachovia shall [***] be [***] for [***] or [***] reported after [***].

(e)  Force ▇▇▇▇▇▇. Notwithstanding anything in this Agreement to the contrary, Wachovia will not be liable for any failure or delay in performance under this Agreement which is attributable to acts or events beyond the control of Wachovia including, but not limited to, war, conditions or events of nature, civil disturbance, work stoppage, acts of terrorism, power or equipment failure, and fire. In the event of such and event, and Wachovia is unable to recover from said event within ten (10) business days of the event, Client may terminate this agreement immediately upon written notice, provided however, that no such termination shall be deemed a termination for cause by Client nor shall it be alleged by Client that Wachovia is in breach of this agreement for failure to recover from such event.

(f)  Volume Changes. Notwithstanding anything in this Agreement to the contrary, [***] will be [***] to the [***] for any [***] or [***] in [***] which is attributable to [***] in [***] because of [***] or other [***] activities of Client that [***]% of the [***]. In the event of a [***] or [***] in [***] of [***]% of [***], Client shall provide Wachovia with at least [***] notice in order for Wachovia to adjust [***] to meet the [***].

(g)  The indemnification provisions of this Section 6 shall survive termination of this Agreement.

(h)  If Wachovia fails to meet a performance Standard as set forth in Exhibit B, Wachovia shall (i) investigate and report to Barclays as to the root cause of such failure, (ii) advise Barclays of the status of efforts being taken to remedy the failure, (iii) notify Barclays of the steps which Wachovia believes are necessary to correct the cause of the failure and (iv) promptly correct any cause over which Wachovia has control. In the event the root cause is not within Wachovia’s or its representative or agent or affiliate’s control, Barclays agrees that it shall have responsibility for having the cause remedied.

7. OWNERSHIP OF SOFTWARE. Wachovia shall own all right, title and interest in, including the copyright in and to, any Wachovia intellectual property used in providing Services, and in and to any modification, enhancement or addition to any of Wachovia’s intellectual property developed in connection with any of the Services requested by the Client, and Wachovia shall have the right to provide such Wachovia intellectual property and any modifications, enhancement or additional Wachovia intellectual property to other customers of Wachovia. The provisions of this Section 7 shall survive termination of this Agreement.

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8. NOTICE. For purposes of this Agreement, written notice is sufficient if personally delivered or sent by nationally recognized overnight courier services, or sent by registered, certified or first class mail, postage prepaid, return receipt requested (if applicable), addressed to either party at the addresses below, by facsimile transmission (fax) or by electronic mail. Notice shall be deemed to have been given when received by the addressee in accordance with the mailing or transmission method described above or when personally delivered. If to WACHOVIA, addressed to:

Wachovia Bank, N.A.
PA 1223
▇ ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇
▇▇▇▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇
Attention: ▇▇▇▇ ▇▇▇▇▇▇▇
Fax: ▇▇▇-▇▇▇-▇▇▇▇

and, if to Barclays, addressed to:

▇▇▇ ▇ ▇▇▇▇ ▇▇
▇^▇▇ ▇▇▇▇▇
▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
Fax No:▇▇▇-▇▇▇-▇▇▇▇
ATTN:▇▇▇▇▇ ▇▇▇▇▇
With copy to: General Counsel
Fax No.: ▇▇▇.▇▇▇.▇▇▇▇

Unless another address is substituted by notice delivered or sent as provided herein.

9. TERM AND TERMINATION.

(a)  The initial term of this Agreement shall begin on the Effective Date and end on the 2^nd anniversary of the Effective Date. This Agreement shall automatically renew for additional one (1) year terms provided, however, that either party may terminate this Agreement by delivering to the other party written notice of termination at least sixty (60) days prior to the end of the then current term. This Agreement may also be terminated (i) by Wachovia upon 90 days written notice if Client defaults in the payment of any undisputed Charges, (ii) by either party if the other party breaches a material obligation under this Agreement and such other party fails to substantially cure such default within thirty (30) days after receiving written notice of the default or, for those defaults not capable of cure within thirty (30) days, fails to promptly commence curing such default within thirty (30) days, (iii) by either party if the other party becomes insolvent or makes an assignment for the benefit of creditors, voluntary or proceedings are instituted under any bankruptcy or insolvency law against the other party or a receiver or custodian is appointed for the other party, or (iv) by Client for convenience upon 30 days written notice. Notwithstanding anything in this Agreement to the contrary, Wachovia shall be permitted to immediately suspend the provision of any portion or all of the Services, if Wachovia reasonably determines that: (i) Client or one of Client’s customers is using the Services for an illegal purpose; or (ii) continuing to provide the Services exposes Wachovia to an unreasonable

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(b)  Upon termination, Wachovia shall continue to provide services at the levels stated herein through the notice period. The Parties shall joint develop a commercially reasonable exit plan for an orderly transition of the Services to a new provider, Wachovia shall provide commercially reasonable assistance and cooperation in order to avoid any interruption in services during the transition to a new provider. Upon the termination of Services each party will certify to the other that all systems used to provide and monitor the Services are disconnected. In addition Wachovia shall certify that it has returned any Client data in its possession that Wachovia is capable of returning.

(c)  Once the notice of termination period has expired, Wachovia will make available to the Client all Client data for a period of two (2) years that is maintained in the Wachovia image archive at the time of termination. All Client data will be purged automatically as it expires. The Client will be required to continue to pay the monthly maintenance fee to access the Client data as described in this section.

10. AUDITS.

(a)  Wachovia agrees that Barclays will be able to, at least [***] times a [***], perform scheduled site visits as described below at the facilities of its subcontractor, Remitco LLC (“Remitco”), that process Barclay’s items provided that at least [***] notice is given. A request to perform an audit will be coordinated through the office of Barclays Wachovia relationship manager. The audit will be conducted by a Barclays employee or its designated representative and will be [***] to the scope of [***] of [***] to determine [***] (both [***] and [***]), then [***] to [***] that these [***] has been [***] and [***] on the REMITCO processing system. The results of these audits will be shared with Wachovia. In addition, Barclays may audit immediately, and without regard to the limitations set forth above, if Barclays provides reasonable evidence that a fraud may have occurred in relation to the provision of Services. Such evidence shall be presented concurrent with the start of an audit.

(b)  Any other onsite audits that are deemed necessary will be conducted with [***] days advance written notice and no more than [***] in any [***] period, unless required more frequently under applicable law or regulations. Any onsite audits will be conducted during normal business hours at Barclay’s own expense in a manner that does not disrupt Remitco’s business. The limitations set forth in this Section 10 (b) regarding the notice, frequency and length of audits shall not apply to audits performed in response to a loss, compromise or potential compromise of Barclays Customer Data. Any third-party auditors will require a fully executed non-disclosure agreement and the prior approval of Remitco.

11. COOPERATION, DISASTER RECOVERY.

(a)  Disclosures. The parties shall cooperate fully with each other in providing all required notices and disclosures to the appropriate governmental or regulatory authorities concerning the initiation or termination of this Agreement or of the Services, or of any substantial changes in the Services being provided to Barclays.

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(b)  Cooperation with Examinations. To the extent required by law and subject to the confidentiality obligations of this Agreement, Wachovia shall, at Barclays’s expense, provide to any examiners or agents from any regulatory body having jurisdiction over the business of Barclays or any of Barclays’s authorized Affiliates, the portions of third party audit reports and reports of independent public accountants of Wachovia pertaining solely to that portion of Wachovia’s Retail LockBox Business that relate directly to the provision of the Services, and shall grant such examiners and agents reasonable access to Wachovia (including, without limitation, to Wachovia’s relevant records, systems, controls, processes and procedures) and to the data center from which Wachovia provides the Services for the purpose of performing audits or examinations of Wachovia or Wachovia’s Affiliates, including, without limitation, any agency examination under 12 U.S.C. §1867(c). Wachovia shall reasonably cooperate and provide to such examiners and agents, in a timely manner, all such assistance as they may reasonably require in connection with any such audit or examination. Barclays shall provide Wachovia with a reasonable time period to complete the requests of the examiners. To the extent that a regulatory audit is related to an audit of Barclays, Barclays shall bear Wachovia’s reasonable expense related to such audit. To the extent that the regulatory audit is related to Wachovia’s process and/or performance, Wachovia shall bear its expense associated with said audit.

(c)  Disaster Recovery Plan. Throughout the term of this Agreement, Wachovia shall cause Remitco to maintain a Business Continuity Plan (the “Business Continuity Plan”) and the capacity to execute such plan, which plan, at a. minimum, shall conform to generally accepted industry standards. Such Business Continuity Plan shall comply with Exhibit G hereto. Upon the occurrence of any disaster requiring use of such plan, Wachovia shall within a commercially reasonable timeframe notify Barclays of same, and Wachovia shall provide to Barclays equal access as Wachovia’s other customers in the provision of the products or Services contemplated by this Agreement.

(d)  Wachovia will, at its own expense, cause Remitco to maintain, update and test the Business Continuity Plan on a regular basis (no less than once in every twelve (12) month period). Wachovia shall provide Barclays with at least fourteen (14) days’ prior written notice of any test of the Business Continuity Plan.

(e)  Wachovia’s statement on Business continuity has been provided to Barclays and shall be used by the parties as a point of reference for understanding Wachovia’s approach to business continuity planning and execution as it relates to any Services performed by Wachovia hereunder which are not performed by REMITCO.

12. COMPLIANCE WITH LAW; MODIFICATIONS TO ACHIEVE REGULATORY APPROVAL.

(a)  Wachovia acknowledges that the performance of the Services under this Agreement is subject to the examination and regulatory authority of the Federal Deposit Insurance Corporation and any other Federal or state banking agency having examination, regulatory or enforcement authority over Barclays (each, an “Agency”) pursuant to 12 U.S.C. §1867(c). Wachovia shall perform the Services in compliance with all applicable federal, state and local laws, government rules and regulations and Agency supervisory issuances (“Applicable Law”) and shall comply with (and cause Wachovia’s Affiliates, representatives and employees to

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(b)  If Barclays reasonably determines that modification to the Services is necessary to achieve compliance with Applicable Law or to satisfy the recommendations of an Agency, or if Barclays reasonably determines that modification to the Services is necessary to address a change in Applicable Law or a change in any Barclays Policy necessary to more fully comply with Applicable Law, Barclays may notify Wachovia of such determination and request Wachovia to make specific modification(s) to the Services that address Barclays’s regulatory concerns. Without any obligation to modify the Services, Wachovia shall work cooperatively with Barclays to attempt to address Barclays’ concerns through reasonable modifications, with appropriate, reasonable fee increases, if necessary. If Barclays’s proposed modification(s), in Wachovia’s reasonable discretion, would result in significant additional cost, material disruption or additional burden to Wachovia, Wachovia may (i) suggest alternative modifications designed to address Barclays’s concerns with less cost or disruption to Wachovia (including, without limitation, by passing on to other users of the Services in addition to Barclays, on an equitable basis, the costs of such modification) or (ii) propose to Barclays an increase to the then-current rates for the Services to account for the additional cost of such modification(s) or (iii) terminate this Agreement without penalty upon one hundred twenty(120) days prior notice to Barclays. If Barclays, in its reasonable determination, concludes that the suggested alternative modifications do not allow Barclays to achieve compliance with Applicable Law or Barclays Policy, or that the charges to be assessed Barclays, in Barclays’s sole discretion, are unacceptable, Barclays may elect to terminate the Agreement without penalty upon one hundred twenty (120) days’ written notice to Wachovia.

13. INSURANCE.

Wachovia shall at its sole cost and expense, obtain and maintain-, the following types of insurance on itself and any subsidiaries, Subcontractors or agents providing services to Barclay’s or its Affiliates in the following minimum limits. At Barclay’s request, Wachovia shall promptly provide to Barclay’s certificates from its insurers indicating the amount of insurance coverage, nature of such coverage, and expiration date of each applicable policy. Wachovia shall maintain all such required insurance coverages. In each case Wachovia shall maintain (except for insurance in respect of damage to real property) such coverages for a period of 3 years following the end of the term a policy or policies of insurance covering all the risks that may be incurred by Wachovia arising out of the acts or omissions of Wachovia or Wachovia Personnel in connection with this Agreement. Such policies shall include but not be limited to:

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Employer’s Liability:	$[***]
	$[***]
	$[***]
Umbrella/Excess Liability:	$[***]
Professional Liability (Errors and Omissions):	$[***]
Fidelity Insurance:	[***] $[***]

 

 

14. DISPUTES

(a)  In the event of any controversy or claim other than a claim for equitable or injunctive relief, arising from this Agreement (a “Dispute”), the Parties agree to submit the Dispute to binding arbitration in Wilmington, Delaware, in accordance with the then current rules of the American Arbitration Association, before one arbitrator who shall hear the controversy. The decision of the arbitrator shall be final and binding upon all Parties, and judgment upon the award may be entered in any court of competent jurisdiction. The prevailing Party shall be entitled to recover all costs, expenses and reasonable attorney’s fees incurred in such arbitration.

(b)  Without prejudice to Bank’s or Supplier’s right to seek redress pursuant to this section, Supplier shall continue to provide the Services and the Parties shall continue to perform their respective obligations under this Agreement, notwithstanding any Dispute or the implementation of the procedures set forth herein.

15. MISCELLANEOUS.

(a)  Except as otherwise provided herein, this Agreement may not be amended except in writing duly signed by each of the parties.

(b)  Each party acknowledges that it has read this Agreement, understands it, and agrees to be bound by it.

(c)  This Agreement, together with all Exhibits, the Deposit Agreement and Disclosures for Commercial Accounts that governs Barclays’ deposit accounts maintained at Wachovia (the “CDA”) and any related Service Descriptions constitutes the complete and entire understanding and agreement between the Client and Wachovia with respect to the subject matter hereof and supersedes and replaces all prior agreements and understandings, oral and written, with respect to such subject matters. In the event of any conflict in the terms and conditions of this Agreement, together with all the Exhibits and either the CDA or any Service Description, this Agreement, together with all the Exhibits shall control.

(d)  Any assignment by either party of that party’s rights and/or obligations pursuant to the Agreement shall be subject to the prior written consent of the other party to this Agreement, which consent shall not be unreasonably withheld. To the extent permitted, this Agreement shall

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(e)  This Agreement shall be governed by, and construed in accordance with, the laws of the Delaware without regard to rules resolving conflicts of law.

(f)  If any provision of this Agreement is invalid or unenforceable for any reason, the balance of this Agreement shall remain in effect.

(g)  The failure of a party to insist upon strict adherence to any term of this Agreement on any occasion shall not be considered a waiver of the right thereafter to insist upon strict adherence to that term or any other term of this Agreement.

(h)  This Agreement may be executed in multiple counterparts, each of which shall be deemed an original, but all of which shall constitute one and the same instrument. Signed Agreements transmitted by fax shall be deemed to be of the same force and effect as an original of a manually signed copy.

 

* * *

IN WITNESS WHEREOF, each of the parties hereto has executed this Agreement by its respective duly authorized officer as of the date first above written.

 

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Exhibit A

REMITTANCE SERVICES AND SERVICE LEVEL AGREEMENT RETAIL LOCKBOX SERVICES

 

1.      Staffing 

1.1.         As set forth in Section 5(b) of the Agreement, Wachovia to background check all personnel coming in direct contact with Barclays payments. Including part time personnel.

1.1.1.      Agencies used by Wachovia to provide part time personnel must be [***].

1.2.         Wachovia will provide training to their staff on Barclays processes.

2.      United States Postal Service Mail

2.1.         Wachovia will pick up mail at the Post Office for all Barclays P.O Boxes according to the times listed in both the Conforming and Nonconforming Payment Schedule (Exhibit E).

As of this agreement the boxes are:

[***]

2.2.         Wachovia to maintain mail courier pick up logs that reflect date and time of pick-ups and number of trays picked-up.

2.3.         Wachovia to monitor post office timeliness of delivery. Barclays will be notified the [***] of any issues at the Post Office.

2.4.         Wachovia will maintain access to the postal facility when open 24 hours / 7 processing days.

2.5.         Mail Tags

2.5.1.      Mail received between the [***] and [***] mail drops will receive the current-day’s color tag in the tray [***] will be [***] in the [***].

2.5.2.      Mail drops after [***] will receive the next-days color tag in the tray.

3.      Express / Overnight Mail

3.1.         Wachovia will receive express / overnight mail (i.e. Fed Ex, DHL, Airborne, UPS, etc) at the physical remittance processing center.

[***]

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3.2.         Wachovia to provide [***] processing of express/overnight mail. Such mail received at the facility by [***] shall be posted the same day.

3.3.         Wachovia must log in the date and time of delivery of any express / overnight mail items (i.e. FedEx, Airborne). If items are received from couriers without a manifest, items will be logged into site database with tracking number, Wachovia client name, P.O. box number, and time and date.

4.      Mail Sorting and Scanning

4.1.         Wachovia will open all mail.

4.2.         Wachovia to scan all unopened mail for credit cards, cash, and correspondence.

4.2.1.      Wachovia will cut up all credit cards received and forward to Barclays daily.

4.2.2.      Wachovia will process all cash under dual control.

4.2.3.      Wachovia to forward all correspondence with the associated envelope to Barclay daily.

4.3.         Wachovia will have quality assurance program for mail that outsort from the [***] to ensure equipment is processing work correctly.

4.3.1.      If any equipment issues preventing the client’s work from being processed are identified, the client will be notified within [***] if this issue will prevent their work from being completed that business day. An action plan will be provided to the client outlining the steps Wachovia will take to correct the issue. In no event shall there be an outage that prevents work from being processed for more than [***].

4.4.         Wachovia will separate a coupon with address changes that have been detected using [***] technology and it will be returned within [***]. Other address changes will be returned if discovered on a [***] basis.

4.5.         Wachovia to use [***] for routing damaged checks to the drawer bank.

5.      Remittance Processing

5.1.         Posting Dates — Dates by which Wachovia will transmit records to Barclays Account Receivable system:

5.1.1.      Wachovia to process all conforming and non-conforming payments in the posting timeframes specified for each mail pick up time in the Payment Schedule (Exhibit E).

5.2.         Effective Dates — Dates Wachovia will associate with each record contained in the transmission to Barclays Account Receivable system:

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5.2.1.      Wachovia to effective date all conforming and non-conforming payments per the effective date timeframes specified for each mail pick up time in the Conforming Payment Schedule (Exhibit E).

5.3.         Accuracy 

5.3.1.      Wachovia shall have standard goal of not more than [***]in [***] payments encoded with errors being defined as either:

5.3.1.1.          [***] as [***] by Barclays.

5.3.1.2.          [***] as [***] by Barclays.

5.3.2.      Quality control tracking will be reviewed [***].

5.3.3.      Barclays personnel will track and e-mail performance results [***].

5.3.4.      Wachovia personnel responsible for exchanging research request/resolution information between Wachovia and Remitco.

6.      Transmission to Barclays Accounts Receivable System

6.1.         Wachovia shall transmit to [***] by [***] all payments processed [***] through [***] with the [***] of [***].

6.2.         Wachovia to notify Barclays [***], if any of the above requirements cannot be met.

6.3.         Wachovia will work [***] with Barclays software vendors ([***]) to assure the success of the transmissions.

6.4.         Transmission totals and DDA deposit totals must [***].

7.      DDA Deposits

7.1.         Transmission totals and DDA deposit totals must [***].

7.2.         Wachovia to provide bank deposit on the [***] as transmission to Barclay’s Account Receivable System occurs.

7.3.         Wachovia to provide payment deposit funds availability equal to Wachovia’s [***].

7.4.         The prior day’s deposits with [***] are accessible.

7.5.         Excluding acts of God and acts of terrorism/war, [***] by Wachovia.

7.6.         Wachovia shall provide timely deposits to ensure that the ledger cutoff time is met.

7.6.1.      If the daily ledger cutoff is not met, Wachovia will provide that day’s effective date in providing Barclays credit for the deposit.

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7.6.2.      Wachovia is responsible for transporting checks from the processing center to the clearing and deposit area to ensure the ledger cutoff is met. If the daily deadline is not met, Wachovia [***].

7.7.         Wachovia will provide to Barclays details and totals for returned payments charged back to DDA on the [***] of DDA adjustment via [***] and [***].

8.      Daily Package

8.1.         The package is to be sent daily via overnight mail to

Barclays

[***]

8.2.         All of the following items received by Wachovia will be sent in the daily package within [***] of receipt:

8.2.1.      Correspondence 

8.2.2.      Remit Coupons with ▇▇▇▇ sense ▇▇▇▇▇▇▇▇ checked

8.2.3.      Address changes

8.2.4.      Optional product enrollment

8.2.5.      Payment copies and other payment research items

8.2.6.      Unlocated/unidentified payments

8.2.7.      Other items or correspondence for Barclays

8.2.8.      Batch Detail File on CD/DVD/Disk. File to include bank information of deposited checks (Routing and Transit #, Account #, dollar amount) as well as the associated cardholder accounts which have been credited.

9.      Research 

9.1.         Wachovia to return phone calls received prior to [***], with result or status. Calls received after [***] to be returned by [***] the following business day.

9.2.         Wachovia [***] to provide customer service support [***]. Wachovia also to provide [***] for [***] of [***]. Issues may be reported at any time outside of normal support hours for issues involving the transmission to [***] or the return item file via Wachovia [***] help desk. Barclays will be provided with a ticket number for tracking purposes and will be contacted with by [***] or [***] personnel with issue resolution.

9.3.         Wachovia to provide customer service support on all aspects of the lockbox operation, including [***] for [***].

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9.4.         Wachovia personnel responsible for [***] between [***] and Barclays for quality improvement process.

10.  Retrievals 

10.1.     Wachovia to address and provide estimated resolution time for all adjustment requests within [***].

10.2.     Research requests [***] old to have resolution within [***]. The research request deadline is [***].

10.3.     Research requests [***] old to have resolution within [***]. The research request deadline is [***].

10.4.     Photocopy requests to be completed [***]% within [***]% within [***]. Images will also be available for on line viewing no later than [***] Barclay’s [***].

11.  Returns 

11.1.     Wachovia will notify Barclays of all check returns

11.1.1.  Wachovia will provide Barclays with images of the returned checks the [***] the returns are received. The images will [***] the [***] of [***] ([***] or [***]) as well as [***].

11.1.2.  Wachovia will send via [***] the physical return item within [***] of notification.

11.2.     Wachovia to provide [***] re-presentment of checks

11.2.1.  Wachovia will [***] represent [***]. This will occur the [***] the returns are received by Wachovia.

11.3.     Wachovia to [***] Barclays [***] for any final returns ([***] for [***], and [***] for any of the following reasons: [***]).

12.  Additional Reporting

12.1.     Wachovia to provide [***] in a [***] for all [***] (Wachovia [***]).

12.2.     Wachovia to provide a [***] by [***] the [***] of [***] of [***] of [***] and [***].

12.3.     Barclays to [***] and [***] a [***] for review. The purpose of the [***] is to ensure that all [***] and [***] to [***] are being [***] to and [***] a tool for taking [***].

12.4.     Wachovia and Barclays agree that Management will [***] in [***] with [***] on an [***].

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12.5.     Barclay’s acknowledges and agrees that in all of the above provisions where an obligation is stated to be that of Wachovia, Wachovia will [***] to have [***] such [***] if it [***] such [***] to Remitco and Remitco [***] such task. IN WITNESS WHEREOF, the undersigned parties hereby acknowledge and agree that this Exhibits A & B are a part of and incorporated by reference in the Wachovia Remittance Services Agreement between the parties dated <date>.

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WACHOVIA BANK, NATIONAL ASSOCIATION

 

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Exhibit B

REMITTANCE SERVICES AGREEMENT
CHARGES FOR SERVICES

		Restricted Schedule of Fees
		Prepared for BARCLAYS BANK D

 

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3555	99 99 99	[***]	$[***]
3560	99 99 99	[***]	$[***]
3561	99 99 99	[***]	$[***]
3562	99 99 99	[***]	$[***]
GLOBAL WIRE TRANSFER
1405	35 01 04	[***]	$[***]
3277	35 05 51	[***]	$[***]
3297	35 04 12	[***]	$[***]
3780	01 01 00	[***]	[***]
RETAIL LOCKBOX
1900	05 00 00	[***]	$[***]
1903	05 02 OZ	[***]
		[***]	$[***]
		[***]	$[***]
		[***]	$[***]
1904	05 02 02	[***]	$[***]
1905	05 02 02	[***]	$[***]
1906	05 05 30	[***]	$[***]
1909	05 99 99	[***]	$[***]
1911	05 02 3B	[***]	$[***]
1915	05 04 01	[***]	$[***]
1916	05 02 29	[***]
		[***]	$[***]
		[***]	$[***]
1917	05 02 34	[***]	$[***]
1923	10 02 99	[***]	$[***]
1929	05 02 36	[***]	$[***]
1930	05 02 3A	[***]	$[***]
1931	05 02 39	[***]	$[***]
1933	05 02 3C	[***]	$[***]
1934	05 03 99	[***]	$[***]
1935	05 03 99	[***]	$[***]
1951	05 02 32	[***]	$[***]
1952	05 02 23	[***]	$[***]
1956	05 02 03	[***]	$[***]
1957	05 02 I A	[***]	$[***]
1961	05 02 18	[***]	$[***]

 

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1964	05 02 3C	[***]	$[***]
1966	05 02 28	[***]	$[***]
1973	05 03 03	[***]	$[***]
1975	05 04 01	[***]	$[***]
1979	05 99 99	[***]	$[***]
1998	05 99 99	[***]	$[***]
2271	05 00 15	[***]	$[***]
2272	05 04 24	[***]	$[***]
RETURNS
126	10 04 00	[***]	$[***]
162	10 04 02	[***]	$[***]
164	10 04 01	[***]	$[***]
3904	10 04 15	[***]	$[***]
DEPOSIT ITEM IMAGE
1087	15 13 50	[***]	$[***]
WACHOVIA CONNECTION
3167	40 02 70	[***]	$[***]
3171	40 02 70	[***]
		[***]	$[***]
		[***]	$[***]
3173	40 02 75	[***]	$[***]
3180	40 02 71	[***]
		[***]	$[***]
		[***]	$[***]
		[***]	$[***]
		[***]	$[***]
		[***]	$[***]
3182	40 02 74	[***]
		[***]	$[***]
		[***]	$[***]
		[***]	$[***]
		[***]	$[***]
		[***]	$[***]
With written client approval. Wachovia reserves the right to charge for services provided but not reflected within this schedule of fees and to charge fees other than the fees reflected herein based upon your overall relationship with us. The actual fees charged are reflected on your account analysis statement. Earnings Credit Rate is determined by the Bank. Higher rates may be offered at higher balance levels.

 

 

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Exhibit C
Scorecard

            PERFORMANCE METRICS

 

DEFINITIONS

MICR Encoding Errors -No issue [***] the [***] and [***] are [***].  The [***] and [***] of that particular [***] are [***] to the [***] on the [***], and the [***] is [***] for the [***] that [***].  If [***] the [***] or [***] the [***] on the [***], the [***] is [***] for the [***].  On a [***] only, the [***] is used for [***] if the [***] and [***] does not [***].

Misapplied Payment - Any payments, which are credited to an incorrect account ([***] if [***] in [***]).  Misapplied payment errors should [***] include [***] due to the [***] BARCLAYS BANK currently utilizes.

 

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Exhibit D

INFORMATION SECURITY POLICY AND STANDARDS

Security Standards

 

Wachovia agrees to take [***] and [***] to ensure the security and integrity of Client confidential information in their control, and that Client confidential information is maintained in a safe and secure manner. Wachovia shall:

1.   During the term of this Agreement, Wachovia will provide the following documents as they relate to Remitco, [***] and [***], as proof of [***] and [***] of the [***] and in [***] of any [***] of the [***] described in Section [***] of the [***]: 1) [***] of [***], for [***] reviews or any successor statement adopted by the [***] and 2) [***]. In [***] to these documents, Wachovia will provide the [***] as a means of [***] with the [***]. If, after review of the written evidence of Remitco’s [***] and [***], Bank still [***] by such [***], Remitco will comply with [***] from Bank to deliver additional information. Bank acknowledges that the written evidence of Remitco’s [***] shall be [***] to be Remitco’s confidential information.

2.   Maintain a current [***]. Examples include [***] or [***] where the pertinent operational controls as they apply to Client are reviewed. Current for purposes of this paragraph is defined as within the past [***]. This document should be made available to Client [***].

3.   Maintain [***] and [***] that meet the requirements of all applicable [***] and [***].

4.   Maintain [***] and [***] that are [***] designed to [***] and [***] all [***] and incidents that either [***], or make [***] Barclay’s information that the Service Provider possesses, or is in control of. [***] of any Service Provider system that [***] Barclay’s [***] must be [***] to the Barclay’s Help Desk upon [***], and [***] to the event.

5.   Provide for safe transfer of information between Client and Wachovia site or Wachovia site and other trusted Third-Parties over [***] or [***] using an [***] with Client’s [***] standards.

6.   Ensure that [***] are in [***] to [***] and [***] and [***].

7.   [***] systems for [***] based upon [***] standards.

8.   Bank’s [***] must [***] be used in [***].

9.   Ensure that [***] are in place for [***] to Client’s [***] and [***] at Wachovia’s [***].

10. Enforce a [***] for [***] the Wachovia [***]. Controls must be in place to [***] to Client [***] and [***] solely to [***]. [***] should be in place to maintain this [***] at Wachovia’s [***].

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11. Enforce a [***] for its [***] used on behalf of Client. The [***] program includes the following:

·         Staying abreast of [***] that may [***] your [***];

·         [***] to [***], of security sites that detail [***];

·         Periodic [***] ([***] run or [***]);

·         Risk review process to assign [***] to [***];

·         [***] that assigns [***] to resolve [***];

·         [***] based on [***];

·         and 

·         [***] resolved in the [***] as described above.

12. Upon [***] of a [***], Client [***] an [***] to ensure Client customer and confidential data security meets Client’s [***] standards.

13. Maintain an [***] team and [***] in place for [***]. The processes must be tested at least [***].

14. Maintain a documented [***] for any [***] to [***] or [***] used on behalf of Client.

15. Ensure [***] and [***] is performed on associated [***] used on behalf of Client, on an [***] basis.

16. Allow for an audit as described in Section 10(b) of the Agreement. .

17. Upon [***], the parties will use [***] to cooperate with security investigations which are carried out by or on behalf of Client including, at the direction of any relevant regulatory body, providing relevant information or material in its possession or control and implementing [***] security measures to the [***] by Client.

18. Maintain all Client [***] for [***] or [***] purposes with the same [***] of [***] and [***] as [***] data.

19. [***] involved in the provision of [***] will be managed, at a [***], in accordance with the [***] outlined as follows:

·         Documented policy and procedure for [***]

·         A documented [***] will be in place,

·         A Documented [***] in the case of a [***] will be in place.

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·         Keys will be [***] in accordance with [***]. The period between key changes will be determined [***] by the strength of the [***] used and the [***] of the data [***].

·         [***] used to secure Client [***] will be sufficiently [***] in accordance with [***] practices.

20. All Client Data that is [***] or [***] by Wachovia shall be [***] and [***] from all [***], including [***] and [***] and all [***] to the extent [***]. Wachovia [***] Client’s [***] as outlined below.

 

21. Continue its [***] to Client’s confidential information beyond the [***] of the [***] until such time that all Client [***] is [***] from, or otherwise [***] in, all [***], including [***] or [***] of Wachovia.

Client, in compliance with its obligations under the ▇▇▇▇▇-▇▇▇▇▇-▇▇▇▇▇▇ Act, monitors its service providers’ data security environment. The extent of the monitoring will depend on the amount of data shared by Client with Wachovia and will be subject to the terms of the Agreement, including but not limited to Section 10 (Audit).

 

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Exhibit E
Processing Schedule

 

 

**NO mail pick ups between 1:01 pm and 6 pm each day

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Exhibit F
Change Control

Change Control Procedures

Part 1

PRINCIPLES OF AGREEMENT CHANGE

Where Client or Wachovia identify a need to make a change to this Agreement (an “Agreement Change”), either party may, at any time, request such change only in accordance with the Agreement Change Procedures set forth below.

Any agreement on an Agreement Change shall be made in accordance with the Agreement Change Procedures and neither party shall unreasonably withhold its consent to any Agreement Change.

Until such time as an Agreement Change is made in accordance with the Agreement Change Procedure, Wachovia shall, unless otherwise agreed to in writing, continue to carry out the Services pursuant to this Agreement as if the request or recommendation has not been made.

Any discussions which may take place between Client and Wachovia, in connection with a request or Recommendation before the authorization of a resultant Agreement Change, shall be without prejudice to the rights of either party.

PROCEDURES

Discussion between Client and Wachovia concerning an Agreement Change may result in any one of the following:

·         no further action being taken;

·         a request to make an Agreement Change by Client;

·         a request to make an Agreement Change by Wachovia; or

·         further investigation to be carried out regarding the proposed Agreement Change.

Client shall make a request to make an Agreement Change by sending to Wachovia’s Account Manager a Change Control Note in the form attached as Part 2 to this Exhibit F with the first part of that Change Control Note relating to the items identified in paragraphs 1(a), (b) and (c) of the Change Control Note below completed by Client. Wachovia shall, unless otherwise agreed, respond to that request by completing the other parts of the Change Control Note and returning the completed Change Control Note to Client within thirty (30) days of receipt of the Change Control Note from Client.

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A request for an Agreement Change by Wachovia shall be submitted directly to Client Wachovia Manager, in the form of an appropriately completed Change Control Note. At the time of such request, Client shall respond by giving or withholding its consent to such request within thirty (30) days of receipt of the appropriately completed Change Control Note from Wachovia.

A Change Control Note shall not be valid unless signed by Client Wachovia Manager and Wachovia’s duly authorized officer and any such signed Change Control Note (together, if relevant, with any associated supporting and/or amplifying documents) shall, where applicable, constitute an amendment to this Agreement.

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Part 2

CHANGE CONTROL NOTE

CONTRACT TITLE:
FOR THE PROVISION OF:
CONTRACT REF:
VARIATION NO:
DATE:
BETWEEN: Barclays Bank Delaware (“Client”) and _______________ (“Wachovia”) 

1.         The Agreement is varied as follows:

·         The title of the Agreement Change;

·         The originator and date of the request for the Agreement Change;

·         The reason for the Agreement Change;

·         Full details of the Agreement Change including any specifications;

·         The price (if any) of the Charges applicable to the Agreement Change;

·         A timetable for the implementation, together with any proposals for acceptance, of the Agreement Change; and

·         A Schedule of payments if appropriate.

Impact Assessment

This must include details of the likely impact, if any, of the Agreement Change on the provision of the System Development Services and on any matters not referred to above, including, but not limited to:

·         Any provision of this Agreement;

·         The Charges;

·         The Documentation to be provided;

·         Any risks to Client and other Agreement issues;

·         Details of the extent to which Wachovia shall continue to carry out the Services;

·         A unique sequential number of the Change Control Note; and

·         The date on which the Change Control Note shall expire.

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2.         Words and phrases used in this Change Control Note shall have the definitions and shall be interpreted according to the definitions contained in the Agreement.

3.         The Agreement, including any previous Change Control Notes, shall remain effective and unaltered except as amended by this Change Control Note.

SIGNED

 

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Exhibit G
Business Continuity

A. BUSINESS CONTINUITY PRINICPLES

1.         At all times during the Term, Supplier will ensure that REMITCO LLC (“REMITCO”), its subcontractor, maintains and adequately supports a business continuity program that is designed to minimize an interruption and recover of all material business functions needed to meet Supplier’s obligations under the Agreement, in accordance with (the “Business Continuity Plan”). Supplier will, at its own expense, ensure that Remitco maintains (update and test the Business Continuity Plan on a regular basis, no less than once in every twelve (12) month period). Supplier shall provide Bank with at least fourteen (14) days’ prior written notice of any test of the Business Continuity Plan Any material changes to the Business Continuity Plan will be communicated to the Bank, provided that any amendments to the Business Continuity Plan will provide at least the same level of business continuity as the then current Business Continuity Plan (taking into consideration, without limitation, any need for multiple business continuity sites from which the Services are to be provided so as not to increase the likely risk to Bank related to the provision of the Services following any implementation of the Business Continuity Plan).

2.         Each party will notify the other party as soon as reasonably possible if it believes that there has been, or is likely to be, a material disruption to operations that requires the implementation of the Business Continuity Plan. Notification of a current or pending disaster will take place using the existing problem management escalation path. The parties will then immediately implement the Business Continuity Plan and Remitco will perform its obligations as set out in the Business Continuity Plan.

3.         Upon the occurrence of any disaster requiring use of the Business Continuity Plan, Supplier shall promptly notify Bank of the same, and Remitco shall provide to Bank equal access as ‘s other customers in the provision of the products or Services contemplated by this Agreement.

B. BUSINESS CONTINUITY PLAN

1.                  Remitco shall develop, implement and maintain a business continuity plan (the “Plan”) as follows:

1.1              Delivery of the Plan.  Upon request, within ninety (90) days of the execution of the contract, or sooner, depending on implementation planning schedule, deliver to Bank an overview of the recovery plan to be employed in support of Agreement-required functions which will, as mutually agreed to by both parties and including, but not to limited to, the following (to the extent practicable), (i) identify potential backup sites for each location where Bank’s items are processed ; (ii) provide an overview for resumption of Client-specific business in the event a Disaster disrupts or impairs Remitco’s business or operations; (iii) provide for annual testing of the plan via a walk-through or simulated exercise; and (iv) set forth actions to be taken in the event of the inability to use or the inaccessibility of any Remitco facilities that are used to provide the Services. “Disaster” means a short or long-term interruption to essential business

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1.2              Content.  Intentionally deleted.

1.3              Electronic Format.  If any material or significant changes are made to the Plan pursuant to clause 1.4 herein, Remitco shall provide Bank with a summary of such updated Plan. NOTE: The plans contain proprietary and confidential information to Remitco. Bank shall be permitted to review the client-specific plan while on-site.

1.4              Updates.  Plan updates will occur on an annual basis.

1.5              Resources.  Provide that planned continuity and recovery resources, including the systems, facilities, equipment and personnel as described in the Plan remain available in sufficient quantities throughout the Term.

2.                  Controls. 

2.1              Environment.  During the Term, Remitco will maintain commercially reasonable controls it has put in place to minimize interruptions to the Agreement-required functions.

2.2              Equipment.  Remitco will reasonably protect Agreement-required equipment in its control and/or possession including system hardware, networks and all related equipment.

2.3              Data Back-up.  Remitco will protect and back up software, program files and data, and Bank Data in its control and/or possession, including, without limitation, Bank Confidential Information (such as customer data and financial data).

3.                  Interruption Management and Disaster Reporting.  If any of the Agreement-required functions are interrupted:

3.1              Recovery.  Complete the notification, recovery, resumption, and/or restoration activities as described in the Plan to minimize disruption of the service levels set forth in this Agreement.

3.2              Disaster Reporting. 

(a)             Within two (2) hours of notification from Remitco pursuant to Section A.2 above, unless such Disaster requires a longer period of time:  Supplier will provide to Bank an initial report from Remitco that includes the nature of the interruption, an estimate of the time it will take to return to Agreement-required service if known, confirmation that the Business Continuity Plan has been enacted, and a schedule for ongoing updates for the duration of the event.

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(b)             Following restoration of services to normal:  Provide Bank a summary report within thirty (30) days of the restoration, including a description of each Agreement-required function interrupted, the time required for recovery and return to Agreement-required service levels, Agreement-required products or services that were not provided or only partially provided as a result of the interruption, the specific corrective action taken, and the material effect, if any, on Bank. Include with this, an accounting of issues experienced during the recovery, deviations, if any, from the stated plan, and a list of proposed modifications to the recovery plan based on findings from the interruption.

4.                  Plan Testing. 

4.1              Frequency; Methods.  Test the Plan, not less than once every twelve (12) months, by using any of several standard testing methods.

4.2              Reporting.  Report in writing the summary results of each Plan test to Bank upon request. .

4.3              Bank’s Participation.  Notify Bank, at least thirty (30) days in advance, of any Plan testing that requires Bank’s participation

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