Exhibit 10.23
5/26/98
Contract No. LLJ268E
Page 1 of 30
SUPPLEMENTAL AGREEMENT
FOR *********** ON NSAP
BETWEEN
AT&T CORP.
AND
BRITE VOICE SYSTEMS, INC.
AND
BRITE VOICE SYSTEMS GROUP, LTD.
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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Contract No. LLJ268E
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TABLE OF CONTENTS
SECTION DESCRIPTION PAGE NO.
------- ----------- --------
1.1 STATEMENT OF PURCHASES 4
1.2 GOVERNING TERMS 4
1.3 DURATION 5
1.4 DEFINITIONS 5
1.5 DESCRIPTION 12
1.6 REPRESENTATIVES 12
1.7 SERVICES 14
1.7.1 Documentation 14
1.7.2 Training 14
1.7.2.1 Pilot Training 14
1.7.2.2 Rollout Training 15
1.7.2.3 Additional Training 15
1.7.3 Engineering and Installation 15
1.8 SPECIFICATIONS 16
1.9 APPLICATION PROGRAMMING INTERFACE 17
1.10 DESIGN REVIEWS 18
1.11 CHANGE CONTROL AND MODIFICATION REQUESTS 18
1.11.1 Changes in Scope 18
1.11.2 Non-Compliance 19
1.12 ACCEPTANCE CRITERIA 20
1.12.1 Software Acceptance Criteria 20
1.12.1.1 Entrance Criteria for Q4 20
1.12.1.2 Entrance Criteria for Q2 21
1.12.1.3 Exit Criteria for Q2 22
1.12.2 Product Acceptance Criteria 23
1.13 SUPPLIER'S SUPPORT AT ITN AND FFA SITES 23
1.14 QUALITY AUDITS 24
1.15 PARTIAL SHIPMENTS 24
1.16 APPLICABILITY OF LIQUIDATED DAMAGES 24
1.16.1 Software 24
1.16.2 Product 24
1.17 SUPPLIER'S MILESTONES 25
1.17.1 Milestones Applicable to Liquidated Damages 25
1.17.2 Supplier's Other Key Milestones 25
1.18 PRICES AND PAYMENT 27
1.19 FIELD SUPPORT AGREEMENT 27
1.19.1 Software Distribution Process 28
1.19.1.1 Scheduled Software Release 28
1.19.1.2 Unscheduled Software Patches 28
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Use Pursuant to Company Instructions.
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CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
1.19.2 Trouble Ticket Reporting Process 28
1.19.3 Supplier Consultation Support 29
APPROVALS 30
EXHIBITS:
Exhibit A Central Office Sites for the Initial Deployment of ********
Exhibit B ******* Service Description and NSAP Product Description and
Configuration
Exhibit C NSAP Feature Commitments and Exclusivity Designation
Exhibit D NSAP Platform Feature and ****** Service Feature Specifications
Exhibit E NSAP Documentation Provided by Brite Voice Systems, Inc.
Exhibit F NSAP & ******* Training Provided by Brite Voice Systems, Inc.
Exhibit G Severity Level Definitions and Response Times
Exhibit H Prices and Payment Schedule for ***************** and NSAP -
Release 1.0
Exhibit I Additional Pricing
AT&T Proprietary (Restricted)
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Use Pursuant to Company Instructions.
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AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
[LOGO]
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ACCEPTANCE SHALL BE INDICATED BY
SIGNING AND RETURNING DUPLICATE TO:
Brite Voice Systems AT&T Corp.
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Suite 300 Room 1F229
Heathrow, FL 32746-5006 ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
Attn. ▇▇▇ ▇▇▇▇▇▇ Attn. ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
This agreement ("Agreement") is made between AT&T Corp., ("Company"), having a
place of business at ▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇, and
Brite Voice Systems Inc. and Brite Voice Systems Group, Ltd. (jointly and
severally "Supplier") having a place of business at ▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇,
▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇-▇▇▇▇ and ▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇,
▇▇▇▇▇▇▇▇, ▇▇▇ ▇▇▇ respectively, do hereby agree as follows.
1.1 STATEMENT OF PURCHASES:
Company agrees to purchase and Supplier agrees to sell Products and Services and
develop and license Software on an "as-ordered" basis for deployment of the
Network Service Adjunct Platform (NSAP) into Company's Development Lab,
Integrated Test Network (ITN), and the Central Office sites noted in Exhibit A.
1.2 GOVERNING TERMS:
The terms and conditions of General Agreement (GA) GA0023D apply to this
Agreement as if fully set forth herein. Should the terms and conditions of this
Agreement conflict with the GA terms and conditions referenced above, this
Agreement shall prevail. Capitalized terms not defined herein shall have the
same definition as in GA0023D.
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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Page 5 of 30
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
Exhibit A, "Prices and Payment Schedule for the ****** Service," is hereby
removed from the GA, modified, and made part of this Supplemental Agreement (SA)
as Exhibit H, Prices and Payment Schedule for ****************** and NSAP
-Release 1.0.
Exhibit B, "****** Service and Configuration Description," is hereby removed
from the GA, modified, and made part of this SA as Exhibit B, "****** Service
Description and NSAP Product Description and Configuration."
Exhibit C, "Exclusivity Designation for *****************," is hereby removed
from the GA, modified, and made part of this SA as Exhibit C, "NSAP Feature
Commitments and Exclusivity Designation."
1.3 DURATION:
This Agreement shall be effective as of January 1, 1998 and shall continue in
effect for a three and one half (3 1/2) year period, ending June 30, 2001 (the
"Term"). The Term of this Agreement shall thereafter be automatically extended
for two (2) additional one (1) year periods unless either party provides the
other party six (6) months prior written notice of its desire to permit this
Agreement to expire without further extension of its Term, in which event this
Agreement shall expire on the day before this Agreement would otherwise be
automatically extended. The termination of this Agreement shall not affect the
obligations of Company or Supplier under any then existing Order or Technology
Commitment Letter (TCL).
1.4 DEFINITIONS:
ACTUAL DELIVERY DATE means the date Supplier delivers to Company key
documentation and Product which are not subject to Company's formal Acceptance
testing.
ACTUAL PRODUCT DELIVERY DATE means the date Supplier turns over Product or
Software for Company to begin Acceptance testing. Supplier will notify Company's
Order Management Representative in writing of turn over of Supplier's Product.
Supplier will notify Company's Technology Management Representative in writing
of turn over of Supplier's Software.
APPLICATION PROGRAMMING INTERFACE (API) means the interface or calling
conventions by which Service Applications access Platform resources and
capabilities. The API also defines autonomous indications provided by the
Platform to the Service Applications.
APPLICATION PROGRAMMING INTERFACE SPECIFICATIONS means the documentation of the
APIs.
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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ASSIGNED means that a Modification Request (MR) has been accepted by Company and
Company has authorized Supplier to begin the work described in the MR.
CCB means Change Control Board and represents a group comprised of Company's
personnel and Supplier's personnel who are responsible for reviewing MRs.
CENTRAL OFFICE means the physical location where communications common carriers
terminate customer lines and locate the switching equipment that interconnects
those lines to trunks.
COMMITTED DELIVERY DATE means the date Supplier commits to deliver to Company
key documentation and Product which are not subject to Company's formal
Acceptance testing.
COMMITTED PRODUCT DELIVERY DATE means the date Supplier commits to turn over
Product or Software for Company to begin Acceptance testing.
COMPANY'S CCB COORDINATOR means the person designated by Company as the person
responsible for managing Company's change control process. Company's CCB
Coordinator has authority to accept or reject an MR.
COMPANY'S NESAC REPRESENTATIVE means the person designated by Company as the
single point of interface to the NESAC.
COMPANY'S PRODUCT ACCEPTANCE TEST PLAN means the mutually agreed to document,
authored by Company, which is based on Supplier's Hardware Installation
Procedures and Acceptance Plan.
COMPANY'S TECHNOLOGY MANAGEMENT REPRESENTATIVE means the person designated by
Company as the person responsible for Development Management.
COMPANY'S TRAINING REPRESENTATIVE means the person designated by Company as the
person responsible for approving Supplier's training material and courses.
DEVELOPMENT LAB means Company's development, test and trial facility used to
evaluate technology used to provide consumer services.
DRAFT COPY means a form in which Supplier delivers documentation. A Draft Copy
is a copy which is still undergoing Supplier reviews and revisions and is
intended to provide Company with an advance view of the document.
AT&T Proprietary (Restricted)
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Use Pursuant to Company Instructions.
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EF&I means Engineer, Furnish and Install and refers to the activities associated
with all elements of central office equipment installation engineering, material
procurement and related installation.
EIS means External Interface Specification which is created by Company and
Supplier, owned solely by Company, and which defines the interface
specifications between the Platform and Company's network elements, operations
support systems and service support systems.
FEATURE means Software and/or Product that implements a communications service
and related Supplier provided technical services (e.g., systems engineering,
integration planning and test, technical planning, Software design/evolution
consulting), documented in one or more FSDs and identified in a TCL by means of
a unique FRF number.
FIELD GRADE means Supplier has used Supplier's standard processes to manufacture
and deliver Product, spares, Software or documentation and such Product, spares,
Software or documentation is of sufficient quality to be deployed directly into
a live field site handling live network traffic.
FINAL COPY means a form in which Supplier delivers documentation. A Final Copy
is a copy which is in its final bound form and is no longer undergoing
revisions. A Final Copy is the copy which one receives from Supplier if ordered
using Supplier's assigned order number.
FINAL WORKING DRAFT COPY means a form in which Supplier delivers documentation.
A Final Working Draft is a copy which may undergo revisions between the Actual
Product Delivery Date of the Platform Feature Software and the Actual Product
Delivery Date of the Service Feature Software due to the fact that Supplier is
still testing the Service Feature Software after the Actual Delivery Date for
the Final Working Draft Copy of a particular document.
FIX TIME means the interval of time, in days, allowed for Supplier to provide a
fix or work-around to a non-compliance MR or Trouble Ticket.
FTP means File Transfer Protocol and refers to a standard protocol which
supports both connection-less as well as connection-oriented file transfer
sessions between remote computers.
ISV means Inter-System Verification and refers to tests, conducted by Supplier,
which verify that the Platform, Platform Feature(s) and Service Feature(s)
developed by Supplier meet the interfaces to Company's network elements,
operations support systems and service support systems as specified in Company's
Specifications.
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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IVBN means Interactive Voice Broadcast Network and represents the location where
Company's broadcast training is conducted.
MR means Modification Request and serves as written notice by Company or
Supplier of a request to change the scope of work done under this Agreement, an
Order, or TCL. An MR also serves as written notice from Company to Supplier of
Supplier's non-compliance to (i) Company's requirements documented in Company's
Specifications, or (ii) Supplier's documentation listed on Pages one (1) or two
(2) of Exhibit E.
MTBF means Mean Time Between Failures and refers to the value which represents
the expected value of time, in hours, until the next failure of an item assuming
that the item is renewed to "as-good-as-new" condition through replacement,
maintenance or repair1.
MTP means Master Test Plan which is created and owned solely be Company, and
which describes Company's testing methodology used from Q5 through SG0. The MTP
contains, at least, test suite definitions, test scheduling and planning
requirements, test documentation and reporting requirements, test execution and
personnel scheduling, test execution documentation and change control, master
test schedule, and supporting test plans.
NESAC means Company's National Electronic System Assistance Center.
NCC means Company's Network Control Center.
NSAP means Network Service Adjunct Platform which is a network element designed
to provide a platform for Company's business units to implement adjunct-based
communications services.
NSAP ORDERING SPECIFICATIONS means the single line order number and ▇▇▇▇ of
material associated with each NSAP node, which is used by Company in ordering
NSAP nodes.
OPEN INTERFACE means an interface specification which is documented and is an
industry standard or exists in the public domain.
OSWF means Company's On Site Work Force.
PLATFORM means hardware and software which together provide common resources to
Service Applications.
********************************************************************************
********************************************************************************
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
--------
1 What Every Engineer Should Know About Reliability and Risk Analysis, ▇.
▇▇▇▇▇▇▇▇
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Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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**************************************************************** A Platform is
implemented to support one or more Service Applications.
PLATFORM ACCEPTANCE CRITERIA means the criteria specified in Company's Product
Acceptance Test Plan upon which acceptance of Supplier's Product will be based.
PLATFORM FEATURE means Software implemented to support Service Features on NSAP
Products.
PRODUCT INSTALLATION START DATE means the earliest date when Supplier can begin
its installation activities of Supplier's Product in Company's Central Office
sites.
PRODUCT ON-SITE DATE means the earliest date that Supplier's Product can arrive
at Company's Central Office sites.
PV means Performance Verification and refers to tests, conducted by Supplier,
which verify that (i) the performance of the Platform, Platform Feature(s) and
Service Feature(s) developed by Supplier meet the performance requirements
specified in Company's Specifications, and (ii) the Platform, Platform
Feature(s) and Service Feature(s) can communicate with and transfer data to
Company's network elements, operations support systems and service support
systems as specified in Company's Specifications. Performance Verification
measures, verifies and demonstrates the performance of the completed system
against a given workload benchmark. The PV test suite is defined as a weighted
mix of tests covering throughput, response time, system availability and
guaranteed next cycle availability (for real time systems). Upon completion of
the PV tests, the Platform, Platform Feature(s) and Service Feature(s) must meet
the entrance criteria for Q4.
Q8, Q7 and Q6 means the Company Quality Gates as pertain to Orders, Supplemental
Agreements or TCLs under this Agreement or under the GA as follows:
Q8 Start design implementation
Q7 Start unit test
Q6 Start integration
REGRESSION VERIFICATION means tests extracted from Supplier's test suites,
conducted by Supplier, which are executed following problem resolution to (i)
verify that tests which had executed successfully prior to problem resolution
continue to execute successfully
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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following the resolution, and (ii) verify that tests which had failed prior to
problem resolution execute successfully following the resolution.
REGULAR BUSINESS HOURS means the start and end time for a typical work day as
defined by Company. Company reserves the right to have Regular Business Hours
begin any time within the twenty-four (24) hour clock and end no later than ten
(10) hours after the start of Company's defined Regular Business Hours.
RESPONSE TIME means the interval of time, in minutes or days, allowed for
Supplier's Tier III Support/Supplier Support personnel or Supplier's management
personnel to respond to Company indicating that Supplier is ready to begin
diagnosing a non-compliance MR or Trouble Ticket.
SCHEDULED SOFTWARE RELEASE means a software release defined by one or more FRFs,
and having FSDs associated with each FRF.
SERVICE APPLICATION means one or more software modules, each containing specific
call processing logic for a particular Company service, such as the *******
Service. A Service Application can consist of one or more Service Features.
SERVICE FEATURE means a Software Feature which will operate on the NSAP to
implement a communications service.
SG0 means Company's Service Gates as pertain to Orders, Supplemental Agreements
or TCLs under this Agreement or under the GA as follows:
SG0 Deployment complete for all technologies supporting a specific service
SOFTWARE ACCEPTANCE CRITERIA means the requirements as set forth in Exhibit D
upon which acceptance of Supplier's Platform Feature software and Service
Feature software will be based.
STATUS INTERVAL means the frequency for Supplier to provide status to Company on
outstanding Severity Level 1, 2, 3, or 4 Trouble Tickets.
SUPPLIER'S CUSTOMER SUPPORT ORGANIZATION means the organization responsible for
providing Tier III Support/Supplier Support to Company.
SUPPLIER'S CUSTOMER SUPPORT REPRESENTATIVE means the person designated by
Supplier as the single point of interface to Supplier's Customer Support
Organization.
SUPPLIER'S HARDWARE INSTALLATION PROCEDURES AND ACCEPTANCE PLAN means the
document, authored and owned by Supplier, which contains the installation
procedures for Supplier's Product and contains the criteria upon which Supplier
declares the
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installation of the Product complete and ready for turnover to Company for
Company's Acceptance.
SV means System Verification and refers to tests, conducted by Supplier, which
verify that the Platform, Platform Feature(s) and Service Feature(s) developed
by Supplier meet the requirements as specified in Company's Specifications.
TAB means Technical Analysis Brief and represents the document which is created
and owned solely by Company, and which captures the key decision criteria and
analysis of proposed architectural solutions. The reasons for choosing a
solution provided in a TAB is to provide an audit path for a project to assess
and reassess decisions later in the life of a project. The analysis required to
produce a TAB is structured to encourage attention to customer needs.
TARGET RESPONSE TIME means the interval of time, in minutes, that Supplier's
Tier III Support/Supplier Support personnel or Supplier's management personnel
will attempt to respond to Company indicating that Supplier is ready to begin
diagnosing a non-compliance MR or Trouble Ticket.
TIER I SUPPORT means actions, taken by Company's OSWF and NCC personnel,
required to (i) maintain the Product, (ii) monitor the Product, Software,
Platform, Platform Feature(s) and Service Feature(s), (iii) analyze alarm data
and error logs, (iv) repair problems discovered through analysis of alarm data
and error logs, (v) restore Product, Software, Platform, Platform Feature(s)
and/or Service Feature(s) to normal operational processing capabilities, and
(vi) verify that Product, Software, Platform, Platform Feature(s), and/or
Service Feature(s) are operating as described in documentation provided by
Supplier. Tier I Support is also referred to as Maintenance Support.
TIER II SUPPORT means actions, taken by Company's NESAC personnel, required to
resolve problems with Supplier's Product, Software, Platform, Platform
Feature(s) and/or Service Feature(s) which could not be resolved by Company's
personnel providing Tier I Support/Maintenance Support. Tier II Support is also
referred to as Technical Support.
TIER III SUPPORT means actions, taken by Supplier's Customer Support personnel
to assist in the diagnosis of problems with Supplier's Product, Software,
Platform, Platform Feature(s) and/or Service Feature(s) referred to Supplier by
Company's Tier II Support/Technical Support personnel. Tier III Support is
initiated by a telephone request from Company's authorized Tier II
Support/Technical Support personnel to Supplier's published support line.
Company shall provide to Supplier all information requested by
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
Supplier and which can be obtained by Company. Tier III Support is provided by
telephone from Supplier locations remote to Company's installation sites through
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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consultative communication with Tier II Support/Technical Support personnel.
Tier III Support is also referred to as Supplier Support.
TP means Technical Plan and represents the document which is created and owned
solely by Company, and which generally precedes system-specific requirements and
serves to (i) define the key functional requirements of a service and, (ii)
allocate functions across the various physical and logical components affected.
TRACEABILITY MATRIX means Supplier's document which correlates each test case to
an enumerated requirement(s) specified in Company's FSD(s) and/or EIS(s).
TROUBLE TICKET means the medium used by Company's Tier II Support/Technical
Support personnel to notify Supplier of problems detected in Supplier's Product
or Software from Q2 through the life of the Product or Software.
UNSCHEDULED SOFTWARE PATCHES means software which (i) does not have an FSD
associated with it and (ii) incorporates fixes to Severity ▇▇▇▇▇ ▇, ▇▇▇▇▇▇▇▇
▇▇▇▇▇ ▇, ▇▇▇▇▇▇▇▇ Level 3 and/or Severity Level 4 MRs, and (iii) is initiated
and managed by Company's Tier II Support/Technical Support personnel.
VERIFICATION COPY means a form in which Supplier delivers documentation. A
Verification Copy is a copy which is as close to the Final Copy as possible. The
only modifications that are intended to be made to a Verification Copy are those
that are requested by Company via an MR during the acceptance testing of
Supplier's Product or Software.
1.5 DESCRIPTION:
Exhibit B describes the first Service Application, *******, which will reside on
the NSAP, and provides the Product description and Product configuration for
NSAP. Platform Feature Software and Service Feature Software commitments are
listed in Exhibit C, or in an Order or in a TCL issued hereunder and subject to
the provisions hereof. Platform Feature Software Specifications for NSAP and
Service Feature Software Specifications for ******* are listed in Exhibit D.
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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1.6 REPRESENTATIVES:
For purposes of this Agreement, Company's Agreement Representative(s), Company's
Technical Representative(s), Company's Technology Management Representative(s),
Company's Order Management Representative(s), Company's Training
Representative(s), and Company's NESAC Representative(s) shall be specified
either in an Order, TCL or this Supplemental Agreement. All Work rendered under
this Agreement is subject to inspection and acceptance by Company's Technology
Management Representative or, in the Technology Management Representative's
absence, by others as may be delegated in writing by Company.
Company's Agreement Representative is:
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AT&T Corp.
Supplier Management Division
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▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
Phone (▇▇▇) ▇▇▇-▇▇▇▇
Facsimile (▇▇▇) ▇▇▇-▇▇▇▇
Company's Technical Representative is:
▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇
AT&T Corp.
▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇
▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
Phone (▇▇▇) ▇▇▇-▇▇▇▇
Facsimile (▇▇▇) ▇▇▇-▇▇▇▇
Company's Technology Management Representative is:
▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇
AT&T Corp.
▇▇▇ ▇▇▇▇▇ ▇▇▇/▇▇▇▇ ▇▇ ▇▇▇ ▇▇▇
▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
Phone (▇▇▇) ▇▇▇-▇▇▇▇
Facsimile (▇▇▇-▇▇▇-▇▇▇▇
Company's Order Management Representative is:
▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇▇
AT&T Corp.
▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇
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▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
Phone (▇▇▇) ▇▇▇-▇▇▇▇
Facsimile (▇▇▇) ▇▇▇-▇▇▇▇
Company's Training Representative is:
▇▇▇▇ ▇. ▇▇▇▇▇▇
AT&T Corp.
▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇
▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
Phone (▇▇▇) ▇▇▇-▇▇▇▇
Facsimile (▇▇▇) ▇▇▇-▇▇▇▇
Company's NESAC Representative is:
▇▇▇ ▇▇▇▇▇
AT&T Corp.
▇▇▇ ▇▇▇ ▇▇▇▇▇ ▇▇▇▇
▇▇▇▇▇▇▇▇▇▇▇, ▇▇. ▇▇▇▇▇
Phone (▇▇▇) ▇▇▇-▇▇▇▇
Facsimile (▇▇▇) ▇▇▇-▇▇▇▇
or such other persons as may be designated in writing from time to time by
Company.
Supplier's Agreement Representative is:
▇▇▇ ▇▇▇▇▇▇
Brite Voice Systems, Inc.
▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
▇▇▇▇▇ ▇▇▇
▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
Phone (▇▇▇) ▇▇▇-▇▇▇▇
Facsimile (▇▇▇) ▇▇▇-▇▇▇▇
Supplier's Technical Representative is:
▇▇▇▇▇ ▇▇▇▇▇▇
Brite Voice Systems, Inc.
▇▇▇▇ ▇. ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇
▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇
Phone (▇▇▇) ▇▇▇-▇▇▇▇
Facsimile (▇▇▇) ▇▇▇-▇▇▇▇
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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Supplier's Customer Support Representative is:
▇▇▇▇ ▇▇▇▇
Brite Voice Systems, Inc.
▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇ ▇▇▇
▇▇▇▇ ▇▇▇▇▇, ▇▇. ▇▇▇▇▇
Phone (▇▇▇) ▇▇▇-▇▇▇▇
Facsimile (▇▇▇) ▇▇▇-▇▇▇▇
or such other persons as may be designated in writing by Supplier from time to
time.
1.7 SERVICES:
In addition to Services specifically listed in the GA as being offered by
Supplier, Supplier agrees to provide the Services listed in the following
sections.
1.7.1 DOCUMENTATION:
Supplier will provide the documentation described and listed in Exhibit E
according to the date(s) specified in Section 1.17, "SUPPLIER'S MILESTONES."
Supplier agrees to grant and hereby grants to Company the right to use the
Supplier-owned documents listed in Exhibit E. Supplier agrees that Company may
make a reasonable number of copies of such documents for internal business
purposes of Company and Ordering Companies.
1.7.2 TRAINING:
Supplier will provide training courses as described in Exhibit F.
1.7.2.1 PILOT TRAINING:
Supplier will conduct pilot training courses associated with each new Generic
Release, for up to twenty (20) students, covering the operations,
administration, maintenance, and provisioning processes for Company personnel
that will perform Tier I Support/Maintenance Support and Tier II
Support/Technical Support for the Product. The location of this training is
dependent on the hardware and software needed to conduct the course and will be
mutually agreed upon and documented in Exhibit F or Company's Quality Plan for
each new Generic Release. Company's Training Representative will be responsible
for ensuring training materials and supporting documentation are thoroughly
reviewed by Company subject matter experts, and that feedback is provided to
Supplier regarding the content of the course.
Following the completion of the pilot training course and prior to the rollout
training, Supplier agrees to modify training materials, training content, and
related documentation to
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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incorporate mutually agreed upon corrections and mutually agreed upon
improvements identified during pilot training.
1.7.2.2 ROLLOUT TRAINING:
After completion of the pilot training course(s), Supplier will offer two (2)
hands-on sessions and at least two (2) classroom sessions of the rollout
training course. The number and location of the hands-on and broadcast sessions
will be mutually agreed to and documented in Exhibit F or in Company's Quality
Plan. The total of all rollout training sessions will provide training for at
least fifty (50) of Company's personnel who will be performing Tier I
Support/Maintenance and Tier II Support/Technical Support for the Product and
Software.
1.7.2.3 ADDITIONAL TRAINING:
At Company's request, Supplier agrees to develop and deliver a
"Train-the-Trainer" course, intended for use (i.e., delivery and modification)
by Company, which will be subject to content and pricing agreed to in a separate
purchase order. This course will be designed to provide Company's training
personnel and selected subject matter experts education, skills and knowledge
for their use in delivering end-user, maintenance and system administration
training to Company's personnel without the aid of Supplier's trainers or
subject matter experts. This training will be designed to be equivalent to and
will capture all of the pertinent subjects covered during training delivered
under contract by Supplier.
At Company's request, Supplier further agrees to offer additional training, for
a Generic or Non-Generic Release, which will be subject to content and pricing
agreed to in a separate purchase order. Supplier agrees to update the training
material concurrently with Generic Software Releases to reflect subsequent and
continuing technology releases.
1.7.3 ENGINEERING AND INSTALLATION:
Supplier will provide engineering and installation services, including site
surveys, identification of power and cooling requirements, and installation of
the NSAP Product at the request of Company. Supplier agrees that Company shall
own all rights, title and interest associated with all documents, including but
not limited to interconnection drawings, cabling plans and installation
specification drawings, that Supplier either creates, updates or provides in the
course of performing Services for Company relating to EF&I, or that are required
by Company to perform EF&I. Supplier has the right to use the aforementioned
drawings as necessary for Supplier to perform Services. The provisions of the
previous two (2) sentences (i) shall apply to all documents, drawings or plans
that are shown in Exhibit E and that are marked "AT&T Proprietary" and, (ii)
shall not apply to all documents, drawings or plans that are shown in Exhibit E
and that are marked "Brite Proprietary".
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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1.8 SPECIFICATIONS:
Service Feature Specifications and Platform Feature Specifications are listed in
Exhibit D. Said Service Features and Platform Features shall perform in
accordance with the mutually agreed upon Specifications for these Features.
All rights, title and interest to feasibility documents (e.g., Technical
Analysis Brief (TAB)), requirements documents (e.g., Technical Plan (TP),
Feature Specification Document (FSD), External Interface Specification (EIS)),
and test documents which are used for post-Q4 testing (e.g., Master Test Plan
(MTP), Test Specification) will be owned by Company even if Supplier provides
some input to the creation of such feasibility, requirements and test documents.
All rights to Product and Software design documents (e.g., Functional Design
Specification (FDS)) and test documents created by Supplier for pre-Q4 testing
will be owned by Supplier even if Company provides some input to the creation of
such Product and Software design documents and test documents. Supplier agrees
to provide copies of such Product test documents and such Software design
documents and test documents to Company for its internal use by Company and
Ordering Companies solely in conjunction with the Deliverables furnished
hereunder.
Company may distribute any feasibility, requirements or test document to a third
party without Supplier's written consent. Notwithstanding the Use of Information
clause in the General Agreement, Supplier may distribute any design document to
a third party provided that all technical and business information that is
Company's proprietary information, which includes but is not limited to any
Company proprietary information relating to the concept defined in paragraph two
(2) of Exhibit C, is expunged from such document by Supplier.
Feasibility, requirement and test documents will be marked as follows:
- "This document is AT&T Proprietary and shall not be disclosed to a third
party without Company's prior written express approval.
- "The AT&T proprietary information and Brite Voice Systems proprietary
information, if any, are governed by the applicable terms and conditions of
the GA, and/or relevant Non-Disclosure Agreements, and/or relevant
Supplemental Agreements."
-
Design documents will be marked as follows:
- "This document is Brite Voice Systems, Inc. Proprietary. However, it may
contain information specific to and/or proprietary to AT&T. Brite Voice
Systems personnel are responsible for protecting any AT&T proprietary
information. If this document is not associated with a feature designated
as exclusive to AT&T, it may be shared with a third party, but the Senior
Vice President of Engineering for Brite Voice Systems or other
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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- designated Brite individual, as appropriate, has the responsibility for
deleting any AT&T proprietary information."
- "The Brite Voice Systems proprietary information and AT&T proprietary
information, if any, are governed by the applicable terms and conditions of
the GA, and/or relevant Non-Disclosure Agreements, and/or relevant
Supplemental Agreements."
1.9 APPLICATION PROGRAMMING INTERFACE:
Supplier agrees to provide the NSAP Voice and Telephony Application Programming
Interface Specification which contains the Application Programming Interface
(API)
Specifications for the APIs that exist within the NSAP for communication between
the Service Applications and Platform as defined by Company's Specifications
listed in Exhibit D.
Supplier agrees that the scope of the API Specifications will include all
Service Application to Platform communications defined for the Platform software
to be delivered to Company. The API Specifications will include calling
conventions and autonomous indications associated with the following areas:
- *******
- *******
- *******
- *******
- *******
Supplier agrees that the API Specifications will include all Platform
capabilities available in the Software, including capabilities not used at all
by the ************* Application as well as unused arguments or options of
capabilities that are used by the ************ Application. Supplier further
agrees that the API Specifications will include the following:
- *******
- *******
- *******
- *******
- *******
- *******
Upon completion of the API Specifications, Supplier agrees to make the APIs an
Open Interface. The API Specifications will be delivered as per the milestone
specified in Section 1.17, "SUPPLIER'S MILESTONES". Supplier agrees that Company
may release the API Specifications to a third party, without Supplier's written
consent, for use in developing other Service Applications on the NSAP.
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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1.10 DESIGN REVIEWS:
Supplier agrees to provide to Company a list of design, development and testing
milestones along with definitions of said milestones. Supplier further agrees to
notify Company ten (10) days prior to Supplier's Software and user interface
screen design reviews. Supplier further agrees that Company may participate in
said reviews and reviews of any associated documentation.
1.11 CHANGE CONTROL AND MODIFICATION REQUESTS:
1.11.1 CHANGES IN SCOPE:
Company may, at any time, by written notice, advise Supplier of Company's intent
to make changes in, alterations of, or deductions from (all hereinafter referred
to as "Changes"), the work performed hereunder. Rigorous change control shall be
implemented to monitor such Changes which are prompted primarily by
modifications to FSD(s) and External Interface Specifications (EIS(s)). These
Changes may affect committed schedules and committed costs.
Company or Supplier may request Changes to the work called for by an FSD(s) or
an EIS(s). All requests for Changes in FSD(s), EIS(s), Services or Work must be
made in writing, via an MR, to the appropriate Company Change Control Board
(CCB) which shall include Supplier representation. Company's notification of
acceptance or rejection of Change(s) shall be documented in said MR. No Change
shall be considered as an addition to or deduction from work called for by an
FSD(s), an EIS(s), an Order, or TCL nor shall Supplier be entitled to any
compensation for work done pursuant to or in contemplation of a Change, unless
the Change is made pursuant to a written MR Assigned to Supplier by Company's
CCB Coordinator.
Supplier shall, within ten (10) working days after receipt of an MR from Company
requesting an addition, alteration, deduction or deviation to work called for by
an FSD(s), an EIS(s), an Order or TCL, submit a proposal to Company which
includes any change in Supplier's price or change in delivery schedule
necessitated by such Change. Supplier's response may include a recommendation
against pursuing such Change. Supplier's response also may include a request to
extend the response to a mutually agreed upon date. In any instances where the
schedule will be impacted by the analysis of such Change, the scope and duration
of the analysis will be negotiated before the analysis of the Change is started.
Company shall, within ten (10) working days of receipt of Supplier's proposal,
either (i) accept the proposal, in which event Company shall, in writing, Assign
the MR to Supplier, thus directing Supplier to perform the Change(s), or (ii)
advise Supplier via the MR not to perform the Change(s), in which event Supplier
shall proceed with the original work. MRs which are Assigned to Supplier will be
assigned a Severity Level as defined in Exhibit G. If under this Section 1.11.1,
Supplier recommends against making a Change that adversely impacts Supplier or
Supplier's obligations under this Agreement or the GA, and Company
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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still desires to make such Change, then Supplier shall at its option determine
whether to make such Change and if not, Supplier and Company will cooperate in
good faith to determine if alternative options are available to implement such
Change for Company.
Should Company choose to make any Change as specified above, the applicable
FSD(s) or EIS(s), will be changed accordingly and the appropriate Order(s) or
TCL(s) changed to reflect any agreed to changes to committed schedules or
prices.
If the cost of supplies or materials made obsolete or excess as a result of such
change is included in Supplier's claim for adjustment, Company shall have the
right to prescribe the manner of disposition of such supplies or materials. Any
claim for adjustment under this clause must be asserted within thirty (30) days
from the date the change is ordered. However, if Company determines that the
facts justify such action, it may receive, consider and adjust any such claim
asserted at any time prior to the date of final payment. Nothing contained in
this clause shall excuse Supplier from proceeding with the work so changed.
1.11.2 NON-COMPLIANCE:
Company may, at any time after Q4, by written notice, advise Suppler of (i)
Supplier's non-compliance of any requirements documented in FSD(s) and/or
EIS(s), or (ii) Supplier's non-compliance to Supplier's documentation listed in
Exhibit E (all hereinafter referred to as "Modifications"). Rigorous change
control shall be implemented to monitor such Modifications which are prompted
primarily from Company's acceptance testing of Supplier's Product and Software,
as well as Company's acceptance testing of Company's network elements requiring
development to support Features identified in Exhibit C. These Modifications
shall not affect committed schedules or committed costs.
All requests for Modifications shall be made in writing, via Company's Change
Control Board, to Supplier. An MR created as a result of a request for a
Modification shall be assigned a Severity Level as defined in Exhibit G. All
Modifications must be completed by Supplier prior to exiting Q2, unless
specified otherwise in Company's Quality Plan. If Company agrees that some
Modifications are not to be completed prior to exiting Q2, Supplier agrees to,
at Company's option, either (i) reduce the final invoice by an amount that is
mutually agreed to, or (ii) agree to implement the Modifications is a subsequent
Release, to be determined by Company, at no cost to Company.
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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1.12 ACCEPTANCE CRITERIA:
Company business operates under quality standards and International Standards
Organization (ISO) 9001 guidelines. Quality processes are in place to govern the
execution of the Quality Plans for the various company organizations. Supplier
agrees to participate with Company in developing Supplier's deliverables in
accordance with the criteria specified in this Section 1.12 and in the Quality
Plans as mutually agreed upon by both parties.
The Acceptance Criteria specified herein are the key criteria used to determine
Company's Acceptance of Supplier's Product and Software. A complete set of
criteria used to monitor the progress from one quality gate to another will be
specified in Company's Quality Plan for the NSAP.
1.12.1 SOFTWARE ACCEPTANCE CRITERIA:
Software acceptance will not occur until after completion of the entrance
criteria for Q4 and entrance and exit criteria for Q2. Supplier agrees that
acceptance of the Software will be based on the Software Acceptance Criteria.
1.12.1.1 ENTRANCE CRITERIA FOR Q4:
The following criteria will be used to determine whether Supplier's Software
will pass the Q4 Quality Gate so that Acceptance testing can begin in the ITN.
1. *****************************************************************************
2. *****************************************************************************
3. *****************************************************************************
*****************************************************************************
*****************************************************************************
*****************************************************************************
*****************************************************************************
************************************
4. *****************************************************************************
*******************************************************************
5. ****************************************************************************
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH THE
COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
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Solely for Those Persons With a Need to Know.
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6. ***************************************************************************
7. ***************************************************************************
**********************************************************************
8. ***************************************************************************
**********************************************************************
9. ***************************************************************************
10. ***************************************************************************
**********************************************************************
11. ***************************************************************************
12. ***************************************************************************
**********************************************************************
13. ***************************************************************************
14. ***************************************************************************
**********************************************************************
15. ***************************************************************************
**********************************************************************
16. ***************************************************************************
***************************************************************************
****************************************************************
17. ***************************************************************************
*
18. ***************************************************************************
**********************************************************************
19. ***************************************************************************
*
20. *******
21. *******
22. *******
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
1.12.1.2 ENTRANCE CRITERIA FOR Q2:
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Solely for Those Persons With a Need to Know.
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The following criteria will be used to determine whether Supplier's Software
will pass the Q2 Quality Gate so
that Acceptance testing can proceed into the FFA.
1. ****************************************************************************
2. ****************************************************************************
*********************************************************************
3. ****************************************************************************
4. ****************************************************************************
5. ****************************************************************************
6. ****************************************************************************
7. ****************************************************************************
- *******
- *******
- *******
8. *******
9. *****************************************************************************
********************************************************************
10.****************************************************************************
********************************************************************
11.*****************************************************************************
********************************************************************
12.*****************************************************************************
********************************************************************
13.*****************************************************************************
********************************************************************
14.****************************************************************************
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
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Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
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15.*****************************************************************************
********************************************************************
16.*******
17.*****************************************************************************
********************************************************************
1.12.1.3 EXIT CRITERIA FOR Q2:
The following criteria will be used to determine whether Supplier's Software
will exit the Q2 Quality Gate so that deployment at the remaining sites can
begin.
1. ****************************************************************************
2. ****************************************************************************
3. ****************************************************************************
4. ****************************************************************************
5. ****************************************************************************
6. ****************************************************************************
7. *****************************************************************************
********************************************************************
1.12.2 PRODUCT ACCEPTANCE CRITERIA:
Product Acceptance at a particular site will not begin until (i) after full
shipment of Product for that site has been received at Company's site, (ii) full
product installation has occurred, and (iii) Supplier has provided written
notice to Company of the completion of installation, if Supplier provides
installation services, or Supplier has provided written notice to Company that
Product has been delivered to Company's site. The Product Acceptance test period
shall conclude thirty (30) days from Supplier's written notice of installation
completion, if Supplier provides installation services. If Supplier does not
provide installation services, the Product Acceptance test period shall conclude
thirty (30)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
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days from Supplier's Actual Product Delivery Date. Product Acceptance will be
based upon Company's Platform Acceptance Criteria.
1.13 SUPPLIER'S SUPPORT AT ITN AND FFA SITES:
Supplier agrees to provide **************************************************
********************************************************************************
********************************************************************************
****************************************.
Supplier further agrees to provide ********************************************
********************************************************************************
*****************************************.
Supplier further agrees that Company will be able to contact *******************
********************************************************************************
********************************************************************************
********************************************************************************
***************************************************************.
1.14 QUALITY AUDITS:
Supplier shall, upon written request by Company and based on agreement as to
appropriate confidentiality restrictions, permit Company to conduct a quality
audit of Supplier's production and other processes for purposes of validating
intervals. Supplier further agrees to reasonably review and consider
implementation of any reasonable processes and/or suggestions resulting from
this audit based upon a mutually-agreed to implementation schedule.
1.15 PARTIAL SHIPMENTS:
Supplier may deliver partial shipments only upon written authorization from
Company.
1.16 APPLICABILITY OF LIQUIDATED DAMAGES:
1.16.1 SOFTWARE:
Company agrees that, for this initial contract only, liquidated damages for the
Software will be based on the latest Q4 date between the Platform Feature
software and Service
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
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Solely for Those Persons With a Need to Know.
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Feature software. Company and Supplier agree that liquidated damages for
Software, if applicable, will be (i) calculated from Supplier's Committed
Product Delivery Date of the *********************************************
**************************, and(ii) based on *****************************
**************************************************************************
**************************************************************************
***********************************************.
1.16.2 PRODUCT:
Company and Supplier agree that, since there were no previously Committed
Product Delivery Dates for Product delivery to Company's ITN, FFA or Central
Office sites, liquidated damages, if applicable, will be calculated from the
Committed Product Delivery Dates for said sites as documented in Section 1.17.1,
"Milestones Applicable to Liquidated Damages" and Exhibit A. Company agrees to
allow a ********** grace period for the Product delivery to the ITN before
imposing liquidated damages, which means that liquidated damages, if applicable,
will be calculated from the ****************************************************
*****************. Company further agrees that liquidated damages for Product
will be applied on a per Product delivery basis and will be based on a per
Product price of ***************************************************************
********************************************************************************
*********************************************************.
1.17 SUPPLIER'S MILESTONES:
Supplier shall comply with the milestones set forth in this Section 1.17.
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
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Solely for Those Persons With a Need to Know.
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1.17.1 MILESTONES APPLICABLE TO LIQUIDATED DAMAGES:
---------------------------------------------- -------------------------------------------- ----------------
MILESTONE LOCATION COMMITTED
PRODUCT
DELIVERY DATE
---------------------------------------------- -------------------------------------------- ----------------
************************** **************** *****
****************
****************
---------------------------------------------- -------------------------------------------- ----------------
********************************************** *********************** ********************
---------------------------------------------- -------------------------------------------- ----------------
******************************************** ***************** *****
****************
****************
---------------------------------------------- -------------------------------------------- ----------------
1.17.2 SUPPLIER'S OTHER KEY MILESTONES:
---------------------------------------------- -------------------------------------------- ----------------
MILESTONE LOCATION COMMITTED
DELIVERY DATE
---------------------------------------------- -------------------------------------------- ----------------
******************************************** *************** ******
***************
***************
---------------------------------------------- -------------------------------------------- ----------------
******************************************** *************** *****
***************
***************
***********************************************
---------------------------------------------- -------------------------------------------- ----------------
*********************************** ************** ******************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
**************************** ************** *******************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
******************************************** ************** ******
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
---------------------------------------------- -------------------------------------------- ----------------
---------------------------------------------- -------------------------------------------- ----------------
------------------------------------------------------------------------------------------------------------
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------------------------------------------------------------------------------------------------------------
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------------------------------------------------------------------------------------------------------------
---------------------------------------------- -------------------------------------------- ----------------
************************************** ************** ********************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
**************************** ************** ********************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
********************************* ************** ********************
**************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
********************************* ************** *******************
**************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
******************************************* ************** ********************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
******************************************* ************** ********************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
*************************************** ************** *****
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
***************************************** ************** ********************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
*************************************** ************** ********************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
***************************************** ************** *****
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
**************************************** ************** ********************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
*************************** ************** ********************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
---------------------------------------------- -------------------------------------------- ----------------
---------------------------------------------- -------------------------------------------- ----------------
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------------------------------------------------------------------------------------------------------------
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------------------------------------------------------------------------------------------------------------
---------------------------------------------- -------------------------------------------- ----------------
********************************************** ******************************************** ********************
**************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
********************************************** ******************************************** ************
**************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
********************************************** ******************************************** **********
**************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
********************************************** ************************************ ****************************************
*****************************
---------------------------------------------- -------------------------------------------- ----------------
********************************************** ******************************************** ******************
**************
**************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
********************************************** ******************************************** **************
**************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
******************** ************** ********************
**************
---------------------------------------------- -------------------------------------------- ----------------
*********************** ******************* *******************
---------------------------------------------- -------------------------------------------- ----------------
*********************** ******************* *******************
---------------------------------------------- -------------------------------------------- ----------------
********************************************** ********************************* *****
**************
**************
**************
---------------------------------------------- -------------------------------------------- ----------------
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THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS
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1.18 PRICES AND PAYMENT:
The prices and payment schedule for NSAP - Release 1 and ***************** are
listed in Exhibit H and Exhibit I.
1.19 FIELD SUPPORT AGREEMENT:
Company and Supplier agree that Company shall provide Tier I Support/Maintenance
Support and Tier II Support/Technical Support. Supplier agrees to provide Tier
III Support/Supplier Support during the Warranty Period and under the terms of
the maintenance contract during the period of time that a maintenance contract
is in effect. Company agrees that Supplier shall not be responsible or liable
for Company's action or inaction in providing Tier I Support/Maintenance Support
or Tier II Support/Technical Support, unless Company was specifically instructed
to take such action by Supplier in providing Tier III Support/Supplier Support
or in Supplier's support documentation listed in Exhibit E.
1.19.1 SOFTWARE DISTRIBUTION PROCESS:
The following sections are meant to provide additional clarification to the
Software update requirements specified in Company's Specifications.
1.19.1.1 SCHEDULED SOFTWARE RELEASE:
Company and Supplier shall mutually agree to all Committed Product Delivery
Dates for Scheduled Software Releases. For Scheduled Software Releases, Supplier
agrees to deliver two (2) sets of tapes each for the Platform Feature Software
and/or Service Feature Software to the ITN at Q4 for Company's Acceptance. The
name and address for the person to whom the tapes should be delivered is
provided in Section 1.17 "SUPPLIER'S MILESTONES". After Company has completed
Acceptance testing at the ITN and at Company's direction, Supplier agrees to
deliver two (2) sets of tapes each for the Platform Feature Software and/or
Service Feature Software to the FFA at Q2 for Company's Acceptance testing. Upon
meeting the exit criteria at Q2, Supplier agrees to deliver two (2) sets of
tapes each for the Platform Feature Software and Service Feature Software to
each remaining Central Office site listed in Exhibit A.
1.19.1.2 UNSCHEDULED SOFTWARE PATCHES:
For Unscheduled Software Patches, Company shall access Supplier's FTP server on
the public internet and FTP the Unscheduled Software Patch to Company's ITN.
Company agrees to be responsible for distribution of Unscheduled Software
Patches to Company's Central Office Sites.
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
5/26/98
Contract No. LLJ268E
Page 31 of 30
1.19.2 TROUBLE TICKET REPORTING PROCESS:
This section is meant to provide a high level description of the process used by
Company to refer a Trouble Ticket to Supplier. A document describing the details
of the mechanics (e.g., method of communicating Trouble Tickets - email,
facsimile, etc.) will be developed jointly between Company's NESAC
Representative and Supplier's Customer Support Representative prior to Company's
Q2 date.
Company agrees that only authorized persons from Company's Tier II
Support/Technical Support organization will refer Trouble Tickets to Supplier.
When Company's Tier II Support/Technical Support personnel determine the need to
refer a Trouble Ticket to Supplier, Company shall initiate a telephone call to
Supplier's published support line and, at a minimum, shall describe the nature
of the problem, the Severity Level of the problem, and shall provide Company's
Trouble Ticket number. Supplier agrees that Supplier's support line personnel
will contact Supplier's Tier III Support/Supplier Support personnel for
resolution of Company's Trouble Ticket. Supplier further agrees to respond to
Company's Tier II Support/Technical Support personnel per the Response Times
documented in Exhibit G.
1.19.3 SUPPLIER CONSULTATION SUPPORT:
Supplier agrees that, from time to time, Company may initiate a call directly to
Supplier's Tier III Support/Supplier Support personnel for general consultation
and questions. Company agrees that at no time shall Company refer a Trouble
Ticket directly to Supplier's Tier III Support/Supplier Support personnel.
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
5/26/98
Contract No. LLJ268E
Page 32 of 30
IN WITNESS WHEREOF, the Supplier and Company have executed this Agreement in
duplicate as of the dates set forth below.
BRITE VOICE SYSTEMS, INC. BRITE VOICE SYSTEMS GROUP, LTD.
/S/ ▇. ▇. ▇▇▇▇▇▇▇ /S/ ▇. ▇. ▇▇▇▇▇▇▇
---------------------------------- -------------------------------
Signature Signature
▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇
---------------------------------- -------------------------------
Name - typed or printed Name - typed or printed
CHAIRMAN & CEO DIRECTOR
---------------------------------- -------------------------------
Title - typed or printed Title - typed or printed
5/29/98 5/29/98
---------------------------------- -------------------------------
Date Date
On behalf of
AT&T CORP.
/S/ BY ▇▇▇▇ ▇. ▇▇▇▇▇
----------------------------------
Signature
▇▇▇▇ ▇. ▇▇▇▇▇
----------------------------------
Name - typed or printed
DIRECTOR - NETWORK SUPPLIER MGMT.
----------------------------------
Title - typed or printed
5/26/98
----------------------------------
Date
AT&T Proprietary (Restricted)
Solely for Those Persons With a Need to Know.
Use Pursuant to Company Instructions.
5/26/98
Contract No. LLJ268E
EXHIBIT A (PAGE 1 OF 2)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELYWITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
CENTRAL OFFICE SITES FOR THE INITIAL DEPLOYMENT OF *******
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
COMMON LANGUAGE LOCATION ADDRESS NUMBER OF NSAP PRODUCT ON-SITE PRODUCT
IDENTIFIER (CLLI) CODE NODES DATE INSTALLATION START
DATE
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** * ****** ******
****************
****************
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** * ****** ******
****************
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** * ****** ******
****************
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** * ****** ******
****************
****************
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** * ****** ******
****************
****************
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** ********* ****** ******
****************
****************
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** * ****** ******
****************
****************
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
---------------------------------------------- ---------------------
COMMON LANGUAGE LOCATION COMMITTED PRODUCT COMMENTS
IDENTIFIER (CLLI) CODE DELIVERY DATE [+]
---------------------------------------------- ---------------------
***************** ****** *********
---------------------------------------------- ---------------------
***************** ******
---------------------------------------------- ---------------------
***************** ******
---------------------------------------------- ---------------------
***************** ******
---------------------------------------------- ---------------------
***************** ******
---------------------------------------------- ---------------------
***************** ******
---------------------------------------------- ---------------------
***************** ******
---------------------------------------------- ---------------------
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT A (PAGE 2 OF 2)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
COMMON LANGUAGE LOCATION ADDRESS NUMBER OF NSAP PRODUCT ON-SITE PRODUCT
IDENTIFIER (CLLI) CODE NODES DATE INSTALLATION START
DATE
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** * ****** ******
****************
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** * ****** ******
****************
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** * ****** ******
****************
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** ********* ******* ******
****************
****************
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
***************** **************** * ****** *******
****************
-------------------------- -------------------------------------------- ----------------- -------------------- --------------------
-------------------------- -------------------- ---------------------
COMMON LANGUAGE LOCATION PRODUCT DELIVERY COMMENTS
IDENTIFIER (CLLI) CODE DATE [+]
-------------------------- -------------------- ---------------------
***************** ******
-------------------------- -------------------- ---------------------
-------------------------- -------------------- ---------------------
***************** ****** **********************
-------------------------- -------------------- ---------------------
-------------------------- -------------------- ---------------------
***************** ****** *************
-------------------------- -------------------- ---------------------
-------------------------- -------------------- ---------------------
***************** ******
-------------------------- -------------------- ---------------------
-------------------------- -------------------- ---------------------
***************** ****** *************
-------------------------- -------------------- ---------------------
+ Company and Supplier agree that any modifications to Committed Product
Delivery Dates shall be mutually agreed to and documented in an amendment to
this Agreement.
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT B (Page 1 of 3)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
********* DESCRIPTION AND NSAP PRODUCT DESCRIPTION AND CONFIGURATION
1.0 ************** DESCRIPTION
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
***************************.
2.0 PRODUCT CONFIGURATION
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
********************.
***********************************************************:
- *******************************
- *******************************
- *******************************
- ************************************************************************
*************************************************
- ************************************************************************
************************************************************************
************************************************************************
************************************************************************
**************************************
- ********************************************
- ************************************************************************
*****************
********************************************************************.
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT B (Page 2 of 3)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
NSAP NODE TELCO CABINET CONFIGURATION
TO SUPPORT THE ****** SERVICE
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
***********************************
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT B (Page 3 of 3)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
NSAP NODE APPLICATION PROCESSING UNIT (APU) CABINET CONFIGURATION
TO SUPPORT THE ****** SERVICE
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
***************************************************************************
***********************************
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT C (PAGE 1 OF 1)
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
NSAP FEATURE COMMITMENTS AND EXCLUSIVITY DESIGNATION (FRF 6672 & FRF 6776)
--------------------------- ------------ -------- --------------------------------------------------------- --------------------
FEATURE NAME Q4 DATE FRF# COMPANY SPECIFICATION DOCUMENT DEVELOPMENT + RTU
LICENSE FEE
--------------------------- ------------ -------- --------------------------------------------------------- --------------------
***************** ****** 6672 ****** Service Release 1.0 ********************* ************
**********Issue 1.0
--------------------------- ------------ -------- --------------------------------------------------------- --------------------
--------------------------- ------------ -------- --------------------------------------------------------- --------------------
NSAP - Release 1.0 ****** 6776 Network Service Adjunct Platform (NSAP) Feature
Specification Document Release 1.0
--------------------------- ------------ -------- --------------------------------------------------------- --------------------
--------------------------- --------------------- ----------------------
FEATURE NAME EXCLUSIVITY / UNLIMITED
EXCLUSIVITY PERIOD REPLICATION RIGHTS
--------------------------- --------------------- ----------------------
***************** No / N/A No
--------------------------- --------------------- ----------------------
--------------------------- --------------------- ----------------------
NSAP - Release 1.0 No / N/A No
--------------------------- --------------------- ----------------------
[++] This total includes the cost for FRF 6672 and FRF 6776.
Company and Supplier agree that all Features in the initial commitment for
****** Service-Release 1.0 and NSAP-Release 1.0 are included in FRF 6672 & FRF
6776 and no such features are considered to be exclusive, developed information
or an original work of authorship and no such Features shall be considered to be
inventions owned by the Company. Company and Supplier further agree that Company
shall solely own all intellectual property rights, including, without
limitation, patent rights and trade secret rights that are associated with the
following concept: The combination of the following elements, an account number
that can be used as a dialable number to receive telecommunication services from
a particular carrier and operating as a billing mechanism to which such
communication services and communication services from other carriers can be
charged.
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT D (PAGE 1 OF 1)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
NSAP PLATFORM FEATURE AND ****** SERVICE FEATURE SPECIFICATIONS
- NETWORK SERVICE ADJUNCT PLATFORM NSAP FEATURE SPECIFICATION DOCUMENT -
(RELEASE 1.0) VERSION 2, FRF 6776, ▇▇▇▇▇ ▇▇▇▇▇▇▇ (coordinator), March 19,
1998
- ****** SERVICE RELEASE 1.0 ******************* ISSUE 1.0- FINAL COPY, FRF
6672, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ Ginourginas (coordinators), March 16, 1998
- NETWORK SERVICE ADJUNCT PLATFORM ****** INTERFACE SPECIFICATIOn, ▇▇▇▇▇▇▇,
▇▇▇▇ (AT&T), Bugga, Prabhakar (AT&T), ▇▇▇▇▇▇▇, ▇▇▇▇▇ (Brite Voice Systems),
April 22,1998
- NETWORK SERVICE ADJUNCT PLATFORM ****** INTERFACE SPECIFICATION, DasGupta,
Naupam (AT&T), ▇▇▇▇▇▇▇, ▇▇▇▇▇ (Brite Voice Systems), April 22, 1998
- NETWORK SERVICE ADJUNCT PLATFORM ***** INTERFACE SPECIFICATIOn, ▇▇▇▇▇▇▇,
▇▇▇▇▇ (Brite Voice Systems), ▇▇, ▇▇▇-Ling (AT&T), TBD +
- PLATFORM TO ********** INTERFACE SPECIFICATION DOCUMENt, January 9, 1998
+ Company and Supplier shall mutually agree to the delivery date of this
document by ******.
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT E (PAGE 1 OF 6)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
****** AND NSAP DOCUMENTATION PROVIDED BY BRITE VOICE SYSTEMS, INC.
(TIER I SUPPORT/MAINTENANCE SUPPORT AND TIER II SUPPORT/TECHNICAL SUPPORT
DOCUMENTATION)
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
**********************************************************
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT E (PAGE 2 OF 6)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
****** AND NSAP DOCUMENTATION PROVIDED BY BRITE VOICE SYSTEMS, INC.
(TIER I SUPPORT/MAINTENANCE SUPPORT AND TIER II SUPPORT/TECHNICAL SUPPORT
DOCUMENTATION)
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
**********************************************************
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT E (PAGE 3 OF 6)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
****** AND NSAP DOCUMENTATION PROVIDED BY BRITE VOICE SYSTEMS, INC.
(TRAINING MATERIAL)
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
**********************************************************
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT E (PAGE 4 OF 6)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
****** AND NSAP DOCUMENTATION PROVIDED BY BRITE VOICE SYSTEMS, INC.
(ENGINEERING DRAWINGS)
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
**********************************************************
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT E (PAGE 5 OF 6)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
****** AND NSAP DOCUMENTATION PROVIDED BY BRITE VOICE SYSTEMS, INC.
(DEVELOPMENT MANAGEMENT DOCUMENTS) [+]
********************************************************************************
********************************************************************************
********************************************************************************
****************************
+ These documents are not orderable through Supplier's standard, published
practices.
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT E (PAGE 6 OF 6)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
****** AND NSAP DOCUMENTATION PROVIDED BY BRITE VOICE SYSTEMS, INC.
(THIRD PARTY VENDOR DOCUMENTATION)
********************************************************************************
********************************************************************************
********************************************************************************
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********************************************************************************
********************************************************************************
**********************************************************
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT F (PAGE 1 OF 1)
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
****** AND NSAP TRAINING PROVIDED BY BRITE VOICE SYSTEMS, INC.
(TIER I SUPPORT/MAINTENANCE SUPPORT AND TIER II SUPPORT/TECHNICAL SUPPORT
TRAINING)
-------------------------------------------------------------------- ------------------- -------------------------------
COURSE # OF COURSE # OF STUDENTS
OCCURRENCES
-------------------------------------------------------------------- ------------------- -------------------------------
**************************** * *****************************
-------------------------------------------------------------------- ------------------- -------------------------------
**************************** * *****************************
-------------------------------------------------------------------- ------------------- -------------------------------
**************************** * *********
-------------------------------------------------------------------- ------------------- -------------------------------
**************************** * *********
-------------------------------------------------------------------- ------------------- -------------------------------
-------------------------------------------------------------------- ------------------------------------ ------------------
COURSE LOCATION DATES
-------------------------------------------------------------------- ------------------------------------ ------------------
**************************** ********************** **********
**********
-------------------------------------------------------------------- ------------------------------------ ------------------
**************************** ********************** **********
**********
-------------------------------------------------------------------- ------------------------------------ ------------------
**************************** **************** ********
-------------------------------------------------------------------- ------------------------------------ ------------------
**************************** **************** ********
-------------------------------------------------------------------- ------------------------------------ ------------------
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
5/26/98
Contract No. LLJ268E
EXHIBIT G (Page 1 of 3)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
SEVERITY LEVEL DEFINITIONS AND RESPONSE TIMES
********************************************************************************
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********************************************************************************
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*************************
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Contract No. LLJ268E
EXHIBIT G (Page 2 of 3)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
********************************************************************************
********************************************************************************
*******************************************************************************
********************************************************************************
********************************************************************************
*************************
AT&T Proprietary (Restricted)
Solely for Those Persons Having a Need to Know
Use Pursuant to Company Instructions
5/26/98
Contract No. LLJ268E
EXHIBIT G (Page 3 of 3)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
********************************************************************************
********************************************************************************
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********************************************************************************
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*************************
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Contract No. LLJ268E
EXHIBIT H (Page 1 of 1)
EXHIBIT H, PAGES 1 THROUGH 8, CONTAINS MATERIAL WHICH HAS BEEN OMITTED
AND FILED SEPARATELY WITH THE COMMISSION.
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Contract No. LLJ268E
EXHIBIT I (Page 1 of 4)
ADDITIONAL PRICING
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
The following information details the pricing for the additional items and for
extra training courses and documentation guides.
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
**********************************************************************
AT&T PROPRIETARY (RESTRICTED)
SOLELY FOR THOSE PERSONS HAVING A NEED TO KNOW
USE PURSUANT TO COMPANY INSTRUCTIONS
ADDITIONAL PRICING
5/26/98
Contract No. LLJ268E
EXHIBIT I (Page 2 of 4)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
ONE-TIME DISCOUNT
********************************************************************************
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*************************
*ADDITIONAL ITEMS PRICING NOTES
Payment terms are net thirty (30) days from signing of this Agreement.
Notwithstanding the foregoing, Company and Supplier have removed the following
items, and their associated prices, from the list of requirements shown on Page
one (1) of this exhibit:
o ***********
o ***********
o ***************************************************************************
***************************************************************************
****************************************.
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Contract No. LLJ268E
EXHIBIT I (Page 3 of 4)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
EXTRA TRAINING AND DOCUMENTATION
Company may order additional training and documentation at the prices set forth
below.
********************************************************************************
********************************************************************************
********************************************************************************
********************************************************************************
****************************************
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5/26/98
Contract No. LLJ268E
EXHIBIT I (Page 4 of 4)
CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
********************************************************************************
********************************************************************************
********************************************************************************
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****************************************
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USE PURSUANT TO COMPANY INSTRUCTIONS
ADDITIONAL PRICING