Exhibit 10.21
[IBM LOGO]
IBM Transaction Agreement
PC Remarketer
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We provide Products and Services (including shrink-wrap services) to you for
remarketing to the End User specified in your Profile. You establish the price
and terms at which you market Products and Services.
1. Definitions
End User is anyone, who is not part of the Enterprise of which you are a
part, who uses Services or acquires Products for its own use and not for
resale.
Enterprise is any legal entity (such as a corporation) and the
subsidiaries it owns by more than 50 percent. An Enterprise also includes
other entities as IBM and the Enterprise agree in writing.
Machine is a machine, its features, conversions, upgrades, elements,
accessories, or any combination of them. The term "Machine" includes an
IBM Machine and any non-IBM Machine (including other equipment) that we
approve you to market.
Product is a Machine or Program, that we approve you to market, as we
specify in your Profile.
Program is an IBM Program or a non-IBM Program provided by us, under its
applicable license terms, that we approve you to market.
Related Company is any corporation, company or other business entity:
1. more than 50 percent of whose voting shares are owned or controlled,
directly or indirectly, by either of us, or
2. which owns or controls, directly or indirectly, more than 50 percent of
the voting shares of either of us, or
3. more than 50 percent of whose voting shares are under common ownership
or control directly or indirectly with the voting shares of either of
us.
However, any such corporation, company or other business entity is
considered to be a Related Company only so long as such ownership or
control exists. "Voting shares" are outstanding shares or securities
representing the right to vote for the election of directors or other
managing authority.
Service is performance of a task, provision of advice and counsel,
assistance, or use of a resource (such as a network and associated
enhanced communication and support) that we approve you to market, as we
specify in your Profile.
2. Agreement Structure and Contract Duration
Profile
We specify the details of a specific transaction for which you are
approved to market Products and Services in a document called a "Profile."
Each of us agrees to the terms of this Agreement, the Profile, and the
applicable Attachments referred to in the Profile (collectively called the
"Agreement") by signing the Profile.
Transaction Agreement - PC Remarketer
We describe in the Transaction Agreement - PC Remarketer the terms which
apply to the marketing of Products and Services.
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Attachments
We describe in a document entitled an "Attachment" additional terms that
apply to the transaction. We specify in your Profile the Attachments, if
any, that apply.
Transaction Documents
We will provide to you the appropriate "transaction documents." The
following are examples of transaction documents, with examples of the
information and responsibilities they may contain:
1. invoices (item, quantity, payment terms and amount due); and
2. order acknowledgment (confirmation of Products and quantity ordered).
Conflicting Terms
If there is a conflict among the terms in the various documents, the terms
of:
1. a transaction document signed by both of us prevail over those of all
the documents;
2. a Profile prevail over the terms of an Attachment and the Transaction
Agreement - PC Remarketer; and
3. an Attachment prevail over the terms of the Transaction Document - PC
Remarketer.
If there is an order of precedence within a type of document, such order
will be stated in the document.
Our Acceptance of Your Order
Products and Services become subject to this Agreement when we accept your
order by:
1. sending you a transaction document; or
2. providing the Product or Services.
Acceptance of the Terms in A Transaction Document
You accept the terms in a transaction document by doing any of the
following:
1. signing it (those requiring a signature must be signed).
Contract Duration
This Agreement will remain in effect until terminated.
3. Our Responsibilities
Each of us agrees that:
1. you are an independent contractor and this Agreement is non-exclusive.
Neither of us is a legal representative or legal agent of the other.
Neither of us is legally a partner of the other (for example, neither
of us is responsible for debts incurred by the other), and neither of
us is an employee or franchisee of the other, nor does this Agreement
create a joint venture between us;
2. each of us is responsible for our own expenses regarding fulfillment of
our responsibilities and obligations under the terms of this Agreement;
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3. neither of us will discuss its End User prices and terms in the presence
of the other;
4. neither of us will disclose the terms of this Agreement, unless both of
us agree in writing to do so, or unless required by law;
5. neither of us will assume or create any obligations on behalf of the
other or make any representations or warranties about the other, other
than those authorized;
6. any terms of this Agreement, which by their nature extend beyond the
date this Agreement ends, remain in effect until fulfilled and apply
to respective successors and assignees;
7. we will allow the other a reasonable opportunity to comply before it
claims the other has not met its obligations, unless we specify
otherwise in this Agreement;
8. neither of us will bring a legal action against the other more than
two years after the cause of action arose, unless otherwise provided
by local law without the possibility of contractual waiver;
9. each of us is free to set its own prices and terms;
10. failure by either of us to insist on strict performance or to exercise
a right when entitled does not prevent either of us from doing so at a
later time, either in relation to that default or any subsequent one;
11. neither of us is responsible for failure to fulfill obligations due to
causes beyond the reasonable control of either of us;
12. you may assign this Agreement in connection with a merger or sale of
substantially all of your assets, other than to a direct competitor of
IBM. Otherwise, neither of us may assign or transfer this Agreement,
rights under it, or any of its approvals, or delegate any of its duties,
without the prior written consent of the other party, unless expressly
permitted to do so under this Agreement, and any attempt to do so is
void. IBM may assign its rights to payment or orders placed hereunder to
any third party;
13. all information exchanged between us is non confidential, unless
disclosed under the IBM Agreement for Exchange of Confidential
Information;
14. each of us will comply with all applicable laws and regulations (such
as those governing consumer transactions); and
15. we will work together to develop a customer (end user) satisfaction
process, including targets.
Other Responsibilities
You agree:
1. to refund the amount paid for a Product returned to you, if such
return is provided for in its warranty or license (for example, the
End User does not accept the terms of the license or warranty). You
may return the Product to us at our expense, for credit, as we
specify;
2. to be responsible for customer satisfaction for all your activities;
3. not to use our Trademarks (which includes IBM trade marks and service
marks) except as we agree in writing;
4. that your rights under this Agreement are not property rights and,
therefore, you can not transfer them to anyone else or encumber them
in any way. For example, you can not sell your approval to market our
Products or Services;
5. that when we provide you with access to our information systems, it is
only in support of your marketing activities. Programs we provide to
you for your use with our information systems,
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which are in support of your marketing activities, are subject to the
terms of their applicable license agreements, except you may not
transfer them;
6. to promptly provide us with documents we may require from you or the
End User (for example, our license agreement signed by the End
User) when applicable;
7. that the products and deliverables you market in conjunction with IBM
Products and Services are Year 2000 Ready. A product (for example, a
machine or a program) or a deliverable is Year 2000 Ready if the
product or deliverable, when used in accordance with its associated
documentation, is capable of correctly processing, providing and/or
receiving date data within and between the twentieth and twenty-first
centuries, provided that all products used with the product or
deliverable properly exchange accurate date data with it;
8. that you will not offer or make payments or gifts (monetary or
otherwise) to anyone for the purpose of wrongfully influencing
decisions in favor of IBM, directly or indirectly. IBM may terminate
this Agreement immediately in case of 1) a breach of this clause or 2)
when IBM reasonably believes such a breach has occurred or is likely
to occur;
9. that you will maintain your web site as a secure site and that you
will publish on your web site appropriate privacy and security
statements regarding the gathering and use of personal information.
You privacy statement must be sufficient to enable you to comply with
your obligations under this Agreement to provide certain information
to IBM;
10. that you will implement the information technology capability to
support IBM's fulfillment and distribution processes, as mutually agreed
upon;
11. that you will consistently provide and maintain ordering, pre-sale and
post-sale technical and product support. These capabilities must be made
available via toll-free telephone number and e-mail access 24 hours
per day, 7 days per week and 365 days per year;
12. that you will provide forecasting information in a frequency and format
specified by IBM. Currently, you are required to submit weekly forecasts
13 weeks out. Although we may change our forecasting requirements from
time to time, you agree that forecasts submitted 8 weeks prior to
shipping are firm and binding and we have the right to invoice you for
any shortfall between your 8 week forecast and sales if we are unable to
either (a) adjust your forecasts for subsequent periods to absorb the
shortfall, or (b) allocate forecasted Products (and/or parts) to other
customers;
13. that you will provide End User sales information, including customer
names, addresses, e-mail address, and telephone numbers for all sales of
IBM Products and Services, in a format and frequency as identified by
IBM; and
14. to allow us to review and suggest modifications to any end user survey
you publish, for IBM Products and Services. You will insure that any
survey you publish includes an appropriate notice to the End User that
survey responses will be shared with IBM.
4. Your Responsibilities to End Users
You agree to:
1. assist the User to achieve productive use of your value added
enhancement, if any, and the Products and Services you marketed;
2. configure the Products we approve you to market. On your request we will
assist you;
3. identify and select the required technology based upon the End User's
requirements, and confirm that the Product configuration is fully
capable of the satisfactory performance of your value added
enhancement, if any;
4. not make representations that IBM is responsible for the Products'
configuration and their ability to satisfy the End User's requirements;
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5. advise the End User of Product installation requirements;
6. give written notice to the end user of any modification you make to a
Product and the name of the warranty service provider, and advise that
such modification may void the warranty for the Product;
7. inform the End User that the sales receipt (or other documentation
such as Proof of Entitlement, if it is required) will be necessary for
proof of warranty entitlement or for Program upgrades; and
8. provide warranty information to End Users.
5. Ordering and Delivery
You may order Products and Services from us as we specify.
Both of us will agree to a location to which we will ship. IBM is unable to
ship to P.O. boxes and APO/FPO addresses.
Upon becoming aware of any discrepancy between our shipping manifest and the
Products and Services received from us, you agree to notify us immediately.
We will work with you to reconcile any differences.
Although we do not warrant delivery dates, we will use reasonable efforts to
meet your requested delivery dates.
We select the method of transportation and will ▇▇▇▇ you for associated
charges for Products and Services we ship to you or your End Users. Upon
your request, we may agree to ship products via your designated carrier
using your account as the account billed for shipping.
You may request that we cancel or modify an order before the order is
scheduled to be shipped. Although we will use reasonable efforts to
accommodate your request for modification or cancellation of an order, we
may not be able to do so.
6. Product Returns
A return of a product will be accepted for credit of the then current price
under the following conditions:
1. your offer was canceled by the end user within 7 days of initial product
delivery, and
2. product must be unused and in new condition, and
3. product carton must be unopened, with original carton taping intact and
in undamaged condition except for normal wear and tear due to shipping,
and
4. returned product must be received by us during the time period we are
shipping that model for sale to you, or
5. any return from the carrier for refused shipment from original delivery
or
6. the end user does not accept the terms of the license or warranty.
A handling fee will apply for returns that meet conditions 1,2,3 and 4
above. We will inform you of the fee and the returns procedure in writing.
We will pay transportation charges for item 6. You are responsible for
transportation charges for all other returns.
You agree to ensure that the products are free of any legal obligations or
restrictions that prevent their return.
Products that are returned to us that do not meet these provisions will not
be accepted and will be
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shipped to you, or your designee, at your expense.
7. Price, Invoicing, Payment and Taxes
Price and Discount
The price, and discount if we specify one, for each Product and Service will
be specified in your Profile.
Price and Discount Changes
We may change prices and discounts at any time upon notice to you.
Invoicing, Payment and Taxes
Amounts are due upon receipt of invoice and payable as specified in a
transaction document. You agree to pay accordingly, including any late
payment fee. Details of any late payment fee will be provided upon request
at the time of order and will be included in the invoice. The foregoing
paragraph will be superseded to the extent that you finance the purchase
of Products and Services through IBM Credit Corporation.
You may use a credit only after we issue it.
If any authority requires us to include in our invoice to you a duty, tax,
levy, or fee which they impose, excluding those based on our net income,
upon any transaction under this Agreement, then you agree to pay that
amount.
Reseller Tax Exemption
You agree to provide us with your valid reseller exemption documentation
for each applicable taxing jurisdiction to which we ship Products and
Services. If we do not receive such documentation, we will charge you
applicable taxes and duties. You agree to notify us promptly if this
documentation is rescinded or modified. You are liable for any claims or
assessments that result from any taxing jurisdiction refusing to recognize
your exemption.
Purchase Money Security Interest
You grant us a purchase money security interest in your proceeds from the
sale of, and your accounts receivable for, Products and Services until we
receive the amounts due. You agree to sign an appropriate document (for
example, a "UCC-1") to permit us to perfect our purchase money security
interest. The foregoing paragraph will be superseded to the extent that you
finance the purchase of Products and Services through IBM Credit
Corporation.
Failure to Pay Any Amounts Due
If you fail to pay any amounts due in the required period of time, you agree
that we may do one or more of the following, unless precluded by law:
1. impose a finance charge, as we specify to you in writing, up to the
maximum permitted by law, on the portion which was not paid during the
required period;
2. require payment on or before delivery of Products and Services;
3. repossess Products and Services for which you have not paid. If we do
so, you agree to pay all expenses associated with repossession and
collection, including reasonable attorneys' fees. You agree to make
the Products and Services available to us at a site that is mutually
convenient;
4. not accept your order until any amounts due are paid;
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5. terminate this Agreement; or
6. pursue any other remedy available at law.
The foregoing paragraphs will be superseded to the extent that you finance
the purchase of Products and Services through IBM Credit Corporation.
We may offset any amounts due you, or designated for your use (for example,
marketing funds or promotional offerings), against amounts due us or any of
our Related Companies.
In addition, if your account with any of our Related Companies becomes
delinquent, we may invoke any of these options when allowable by applicable
law.
8. Machine Code
For certain Machines we may provide basic input/output system code,
utilities, diagnostics, device drivers, or microcode (collectively called
"Machine Code"). This Machine Code is licensed to the End User under the
terms of the agreement provided with it. You agree to ensure the End User is
provided such agreement.
9. Programs
All Programs are licensed under the terms of the agreement provided with
them. Upon request of an End User, you agree to provide the Program license
to the End User before such Program is provided to the End User.
Program Services
We provide defect-related Program Services directly to the End User.
10. Export
You may actively market Products and Services only to the End User
specified in your Profile and only within the geographic scope specified
in this Agreement. You may not market outside the scope, and you agree not
to use anyone else to do so.
If an End User acquires a Product for export, our responsibilities, if
any, under this Agreement no longer apply to that Product unless the
Product's warranty or license terms state otherwise. You agree to use
reasonable commercial efforts to ensure that your End User complies with
all export laws and regulations, including those of the United States and
the country as specified in the Governing Law Section of this Agreement,
and any laws and regulations of the country in which the Product is
imported or exported. Before your sale of such Product, you agree to
prepare a support plan for it and obtain your End User's agreement to that
plan. Within one month of sale, you agree to provide us with the End
User's name and address, Machine type/model, and serial number if
applicable, date of sale, and destination country.
11. Production Status
Each IBM Machine is manufactured from new parts. Regardless of the IBM
Machine's production status, our appropriate warranty terms apply. You
agree to inform your End User of these terms in writing in a format you
specify.
12. Title
When you order a Machine, we transfer title to you when we ship the Machine.
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Any prior transfer to you of title to a Machine reverts back to IBM when it
is accepted by us as a returned Machine.
We do not transfer a Program's title.
13. Risk of Loss
We bear the risk of loss of, or damage to, a Product or Service until its
initial delivery from us to you or, if you request and we agree, to your
End User. Thereafter, you assume the risk.
14. Installation and Warranty
We will ensure that Machines we install are free from defects in materials
and workmanship and conform to specifications. We provide instructions to
enable the setup of Customer-Set-Up Machines. We are not responsible for
the installation of Programs or non-IBM Machines. We do, however, preload
Programs onto certain Machines. We provide a copy of our applicable
warranty statement to you. You agree to provide it to the End User for
review before the sale is finalized, unless we specify otherwise.
We calculate the expiration date of an IBM Machine's warranty period from
the Machine's Date of Installation, which is the date of purchase noted on
the End User's sales receipt. You must also notify us of this date upon
our request. Warranty terms for Programs are described in the Programs'
license terms.
We provide non-IBM Products WITHOUT WARRANTIES OF ANY KIND, unless we
specify otherwise. However, non-IBM manufacturers, suppliers, or
publishers may provide their own warranties to you.
For non-IBM Products we approve you to market, you agree to inform your
End User in writing 1) that the Products are non-IBM, 2) of the
manufacturer or supplier who is responsible for warranty (if any), and 3)
of the procedure to obtain any warranty service.
15. Warranty Service
We are responsible for providing Warranty Service for Machines. We may
provide such Service directly or through authorized warranty service
providers. You are not authorized to provide such Service.
16. Patents and Copyrights
If a third party claims that a Product we provide under this Agreement
infringes that party's patents or copyrights, we will defend you against
that claim at our expense and pay all costs, damages, and attorneys' fees
that a court finally awards, provided that you:
1. promptly notify us in writing of the claim; and
2. allow us to control, and cooperate with us in, the defense and any
related settlement negotiations.
If you maintain an inventory, and such a claim is made or appears likely
to be made about a Product in your inventory, you agree to permit us
either to enable you to continue to market and use the Product, or to
modify or replace it. If we determine that none of these alternatives is
reasonably available, you agree to return the Product to us on our written
request. We will then give you a credit, as we determine, which will be
either 1) the price you paid us for the Product (less any price-reduction
credit) for new and unsold products in your inventory, or 2) the depreciated
price for used products.
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This is our entire obligation to you regarding any claim of infringement.
Claims for Which We Are Not Responsible
We have no obligation regarding any claim based on any of the following:
1. anything you provide which is incorporated into a Product;
2. your modification of a Product, or a Program's use in other than its
specified operating environment;
3. the combination, operation, or use of a Product with any Products not
provided by us as a system, or the combination, operation, or use of a
Product with any product, data, or apparatus that we did not provide;
or
4. infringement by a non-IBM Product alone, as opposed to its combination
with Products we provide as a system.
17. Liability
Circumstances may arise where, because of a default or other liability,
one of us is entitled to recover damages from the other. In each such
instance, regardless of the basis on which damages can be claimed, the
following terms apply as your exclusive remedy and our exclusive
liability.
Our Liability
We are responsible only for:
1. payments referred to in the "Patents and Copyrights" section above;
2. bodily injury (including death), and damage to real property and
tangible personal property caused by our Products; and
3. the amount of any other actual loss or damage, up to the greater of
$100,000 or the charges (if recurring, 12 months' charges apply) for the
Product that is the subject of the claim.
Items for Which Neither of Us Are Liable
Under no circumstances (except as required by law) are either of us liable
for any of the following:
1. loss of, or damage to, the other party's records or data; or
2. special, incidental, or indirect damages, or for any economic
consequential damages (including lost profits or savings) even if the
responsible party is informed of their possibility.
18. Engineering Changes
You agree to allow us to install mandatory engineering changes (such as
those required for safety) on all Machines in your inventory, and to use
commercially reasonable efforts to enable us to install such engineering
changes on your End User's Machines. Mandatory engineering changes are
installed at our expense and any removed parts become our property.
During the warranty period, we manage and install engineering changes at:
1. your or your End User's location for Machines for which we provide
Warranty Service; and
2. your location for other Machines.
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Alternatively, we may provide you with the parts (at no charge) and
instructions to do the installation yourself, upon our request. We will
reimburse you for your labor as we specify.
19. Review of Compliance
We may periodically review your performance under this Agreement. You
agree to provide us with relevant records on request. We have the right to
reproduce them, retain copies, and audit your compliance with this
Agreement on your premises during your normal business hours upon fifteen
(15) days' notice. We may use an independent auditor for this.
20. Changes to the Agreement Terms
For a change to this Agreement to be valid, both of us must agree to it in
writing. We may, however, change terms relating to safety and security
without advance notice.
21. Ending the Agreement
Regardless of the contract duration specified in your Profile, either party
may terminate this Agreement without cause, on two months' written notice;
with cause, on one month's written notice.
Each of us agrees that the only obligation is to provide the notice called
for in this section and neither of us is liable for any claims or losses if
it does so.
22. Geographic Scope
All the rights and obligations of both of us are valid only in the United
States and Puerto Rico.
You are not authorized to actively market Products outside the geographic
scope of this Agreement and you agree not to use anyone else to do so.
If an End user acquires a Product for export, our responsibilities under
this Agreement no longer apply to that Product. You agree to use your best
efforts to ensure that your End User complies with United States export
laws and regulations, and any import requirements of the destination
country. Within one month of sale, you agree to provide us with the End
User's name and address, machine type/model and serial number, date of
sale, and destination country.
23. Governing Law
The laws of the State of New York, without regard to conflict of laws
principles, govern this Agreement.
The "United Nations Convention on Contracts for the International Sale of
Goods" does not apply.
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[IBM LOGO]
IBM Transaction Agreement
PC Remarketer
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Attachment for Software Preload Services
This Attachment supplements the IBM Transaction Agreement - PC Remarketer (the
"Agreement") and applies if indicated in a Profile to the Agreement. This
Attachment sets for the terms under which IBM will perform software preload
installation services for Machines which you are authorized to market under the
applicable Profile. You accept these terms by signing the Profile.
1. General
IBM will provide software preload services, configuration verification and/or
testing services relating to the operability and interoperability of hardware
and/or software products owned or licensed by you and provided to IBM for
testing, as specified more fully below.
2. Your Responsibilities
You will:
1. as applicable, provide IBM with specifications for your required software
image and any required application software code;
2. provide a technical representative to set up and operate software
applications included within your software image, if requested by IBM, and
to provide IBM with any required technical support during testing;
3. identify a technical contact for configuration requirements and approvals;
4. provide software product key numbers, where applicable;
5. supply any non-IBM options or peripherals required to test your software;
6. disclose the encryption capabilities of any supplied software that does not
comply with U.S. export regulations;
7. provide proof of licenses of supplied software upon IBM's request. You
warrant that you have all sufficient rights to such software to enable IBM
to perform the services set forth in this Attachment. You are solely
responsible for any fees or for any other payments to any third party
software you supply; and
8. defend, hold harmless and indemnify IBM, IBM subsidiaries and its and
their distributors, from and against any and all claims, liabilities,
damages and judgments, including attorneys' fees, arising from any breach
or alleged breach of the foregoing warranty.
3. IBM's Responsibilities
IBM will:
1. create an installable software image for preload onto Machines marketed by
you, as part of our manufacturing process;
2. create a Recovery CD-ROM which contains a copy of this software image,
which will enable your End Users to restore the original factory preload
image on their Machines. A copy of the Recovery CD will be provided with
each Machine. You may not reproduce, in whole or in part, the Recovery CD;
3. conduct a limited amount of testing intended to provide functional
verification of the completed software image prior to preload/manufacturing;
4. where applicable, charge you for securing appropriate licenses for software
included in the software image, unless you provide proof of such licenses;
and
5. perform the Services using reasonable care and skill in a professional and
workmanlike manner. THIS IS YOUR EXCLUSIVE WARRANTY REGARDING THE SERVICES
AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. We do not warrant
uninterrupted or error-free operation of any deliverable or Service or
that we will correct all defects.
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4. Functional Verification of Software Image
Prior to conducting any functional verification of the software image, IBM will
develop a test plan and provide it to you for approval. Any issues identified by
IBM during testing will be communicated to you for resolution. Upon request, IBM
will provide assistance to you in resolving identified issues. Upon completion
of functional testing, IBM will provide the image to you for final review and
approval, prior to release to manufacturing.
You understand that IBM's testing procedures 1) verify that the installation of
the software image does not alter the intended function of your supplied
software, and 2) do not verify or guarantee that your supplied software will
function as designed or intended by you.
5. Warranty and Support
You are solely responsible for providing all warranty service and support to
your End Users for your supplied software included in the preloaded software
image. IBM shall have no obligation to provide service or support for such
items.
6. Deliverables
All deliverables included in the software image (other than your supplied
software) are owned exclusively by IBM or its suppliers. You receive no rights
to such deliverables under this Agreement.
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[IBM LOGO]
IBM Transaction Profile
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This Profile covers the details of your approval to market IBM personal computer
Products and Services to the specified End User. Like you, we are committed to
providing the highest quality Products and Services to the customer.
By signing below, each of us agrees to the terms of the following (collectively
called the "Agreement"):
a) this Profile;
b) Transaction Agreement - PC Remarketer; and
c) the applicable Attachments referred to in this Profile.
This Agreement and its applicable Attachments and transaction documents are the
complete agreement regarding this transaction, and replace any prior oral or
written communications between us. Once this Profile is signed, 1) any
reproduction of this Agreement made by reliable means (for example, photocopy or
facsimile) is considered an original, to the extent permissible under applicable
law, and 2) all Products and Services you order under this Agreement are subject
to it. After signing, please return a copy to the IBM address shown below.
Revised Profile (yes/no): no Profile Number: Consumer sales
Agreed to: Agreed to:
International Business Machines Corporation
By: /s/ ▇▇▇▇▇▇ ▇▇▇▇ By:
------------------------- -----------------------------------
Authorized Signature Authorized Signature
Name (type or print): ▇▇▇▇▇▇ ▇▇▇▇ Name (type or print):
Date: 3/21/2000 Date:
Your Organization Address: IBM Address:
▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇
▇▇▇▇▇ ▇▇▇▇
▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
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DETAILS OF THE TRANSACTION
Profile Start Date (month/year): 3/2000 End Date: 3/2002
Approval/Acceptance of Additional Terms:
Each of us agrees to the terms of the following by signing this Profile.
You are approved to market only to the following End User(s):
Any end user
You are approved to market the following Products and Services:
IBM personal computers, monitors, features and options and related IBM and third
party products
Price/Discount
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Our price or discount, as applicable, for the Products and Services we approve
you to market is below. If you request a change to the configuration, we will
provide a revised price or discount schedule to you in writing.
Product/Services: products will be Price/Discount: prices will be
communicated under separate cover communicated under separate cover
Value added enhancement required: yes X no
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The value added enhancement specified below must be an integral part of your
solution for the End User and the primary justification for the End User's
acquisition of the Product and Services.
Value added enhancement description:
Software preload
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[IBM LOGO]
IBM Transaction Profile
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SCHEDULE 1
Attachments and Additional Terms
The following Products, Services and Offerings have additional terms in the
specific Attachments listed below.
Applies to
Products, Services and Offerings Attachment this Profile
(Yes/No)
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Attachment for Software Preload Services Yes
Additional Terms and Conditions (if any):
You will provide to IBM, on a quarterly basis, your marketing plan by customer
segment
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