EXHIBIT 10.21
FIFTH AMENDMENT TO
MASTER SERVICES AGREEMENT
This Fifth Amendment ("Fifth Amendment") is effective as of the 1st day of
June, 2001 ("Fifth Amendment Effective Date") and amends and supplements that
certain Master Services Agreement, as amended (the "Agreement") dated as of the
9th day of December, 1999, by and between VALOR TELECOMMUNICATIONS ENTERPRISES,
LLC (as successor to Valor Telecommunications Southwest, LLC, successor to dba
Communications LLC) ("Client") and ALLTEL INFORMATION SERVICES, INC. ("ALLTEL").
W I T N E S S E T H:
WHEREAS, Client desires to obtain additional services from ALLTEL and
ALLTEL is willing to provide such services pursuant to the terms and conditions
contained herein;
NOW, THEREFORE, in consideration of the mutual promises and covenants
herein, the parties agree as follows:
1. The following new Section 8 shall be added to Exhibit A to the Agreement:
"8. CLEC SERVICES. ALLTEL shall provide Managed Operations Services,
Managed Network Services, Output Processing Services and PASP
Services for Client's Competitive Local Exchange Carrier business as
described in Section 8.2 of this Exhibit (collectively, the "CLEC
Services"). Further, ALLTEL shall provide the implementation of the
CLEC Services on a Unbundled Network Elements Platform ("UNE-P") as
described in Section 8.1 of this Exhibit ("CLEC Implementation
Services").
8.1 CLEC IMPLEMENTATION SERVICES.
(A) PROJECT PLAN. Attached hereto as Attachment 1 and
incorporated herein is the "Project Plan" drafted by
ALLTEL and agreed to by Client setting forth the
specific tasks to be included within the CLEC
Implementation Services and the tasks to be completed by
Client. The parties agree that the Project Plan may
change as the CLEC Implementation Services progress and
that all changes in scope of CLEC Implementation
Services or changes made necessary by changes to the
project beyond Alltel's reasonable control shall be
reflected in the Project Plan through the Change Control
process.
(B) PRE-AMENDMENT SERVICES. Prior to the Fifth Amendment
Effective Date, ALLTEL has performed the CLEC
Implementation Services described in the Project Plan.
Client hereby acknowledges ALLTEL's performance of such
services and Client's acceptance of services provided by
ALLTEL.
(C) TEMPORARY CARE RESOURCE. ALLTEL will provide a temporary
CARE resource from February 12,2001 through May 31,2001
(or until such time as the three hundred (300) hours
limit is reached) to assist Client in establishing
billing and collection agreements with other carriers
and to assist in training a Client employee to perform
this function. The temporary CARE resource will perform
services as
directed by Client for a total of no more than three
hundred (300) man-hours. Those services are expected to
include the following:
- Document and maintain Carrier Access Records Exchange
(CARE) processing flow and Transaction Code Status
Indicator (TCSI) supported codes.
- Recommend rates for services provided to Access Carriers
(AC), listings, daily/weekly processing.
- Establish and maintain "New Carrier Documentation", and
distribute upon request to AC.
- Communicate client requirements/processes with new ACs.
Communicate effectively with senior management of AC
companies.
- Work with Bell Provisioning when a new carrier requests
participation, if needed.
- Load AC tables to EQA and prepare and submit customer
validation table (TRTL) and Carrier Control Table and
Message Processing System (MPS) table forms (CRRC/CART)
to ALLTEL Conversion Team.
- Coordinate Job Control Language (JCL) through Equal
Access (EQA) for all existing and new ACs.
- Review daily and weekly CARE output reports to intercept
specific error codes that indicate processing problems
or unauthorized AC.
- Coordinate analysis/design/inquiries/testing signoff on
CARE Service Enhancement Request/Request for Information
Services (SER/RIS) projects. (Adding EQA as interface.).
- Administer and coordinate all AC notifications regarding
CARE. Work with Valor to establish billing of carrier
charges for services provided.
- Communicate with AC when unauthorized marketing
procedures exist.
- Primary Interexchange Carrier (PIC) dispute processing-
prepare ▇▇▇▇ and followed-up on collections.
- PIC verification/reconciliation.
- Handle all carrier inquires.
- Handle all carrier correspondence.
- Investigate non-acknowledged Letter of Authorization
(LOA) records for carrier.
- Update change of carrier mailing addresses.
- Notify ACs when new areas or states win be included as
Valor territory.
- Coordinate NPA Splits and Company Mergers.
- Serve as Billing Name and Address (BNA) contact for
agreements and billing of charges.
- Provide training to one VBS CARE representative.
(D) AUTOMATED CARE NOTIFICATION. ALLTEL will automate CARE
notification for carrier changes for no more than three
(3) carriers.
(E) CATEGORY 92 DATABASE. ALLTEL will set up a database (or
use Client's existing database, if ALLTEL deems
practicable) for Category 92 records processing (i.e.
settlement processing with Southwestern ▇▇▇▇
Corporation).
2
8.2 DESCRIPTION OF CLEC SERVICES. The CLEC Services will
consist of certain Managed Operations Services
(including ongoing tables maintenance for Client's CLEC
business in one state and two cities) as described in
this Agreement for Client's CLEC business using UNE-P
and using the following subset of the ALLTEL Software:
CCS, and CAMS (to include MPS, EQA and CARE). The CLEC
Services will also include Output Processing Services
and PASP Services for Client's CLEC business. ALLTEL
will also provide the initial table load services in
support of Client's offering of CLEC services in one
state and two cities."
2. The following new Section 2.8 shall be added to Exhibit E to the
Agreement:
"2.8 FEES FOR CLEC SERVICES.
(A) IMPLEMENTATION. Client shall pay to ALLTEL the following
Service Fees for the CLEC Implementation Services described in
Section 8.1 of Exhibit A:
CLEC Implementation Services described in the Project Plan
(except for those items set forth below) $[*****]
CARE Support (up to 300 hours) [*****]
Automated CARE Implementation (up to 3 carriers) [*****]
Category 92 Implementation [*****]
--------
Total fees for CLEC Implementation Services $[*****]
========
ALLTEL hereby acknowledges receipt of the fee listed above in
this Section 2.8(a).
ALLTEL's time of performance of and the Service Fees for the
CLEC Implementation Services shall be adjusted, if and to the
extent reasonably necessary, in the event that (a) Client
fails to timely submit data or materials in accordance with
the Project Plan, (b) Client fails to perform on a timely
basis, the functions or other responsibilities of Client
described in the Project Plan, (c) there occurs a Force
Majeure condition which prevents ALLTEL's timely performance,
(d) Client or any governmental agency authorized to regulate
or supervise Client makes any special request which affects
ALLTEL's obligations under this Fifth Amendment, or (e) the
scope of the Project Plan is increased in accordance with
Section 8.1(a) of Exhibit A. ALLTEL shall promptly notify
Client upon ALLTEL discovering that any of the events
described in this Section will effect ALLTEL's time of
performance or the fees for the CLEC Implementation Services,
with such notice describing both the event and the anticipated
affect of the event. In addition, if any of the above events
occur, and such event will result in an increased cost to
ALLTEL for providing the affected Service, ALLTEL shall so
advise Client and Client may at Client's discretion either pay
any and all of such increased costs to ALLTEL or relieve
ALLTEL of its responsibilities hereunder.
(B) MONTHLY CHARGES. Client shall pay to ALLTEL the following
Service Fees for the CLEC Services described in Section 8.2 of
Exhibit A:
3
(I) MANAGED OPERATIONS SERVICES. For each Access Line for
which ALLTEL is then providing Managed Operations
Services as described in Section 8.2 of Exhibit A,
Client shall pay an incremental access line charge of
$[* * * * *] per month. Client shall be invoiced
monthly, one month in arrears. The number of Access
Lines upon which the CLEC access line charge is
calculated shall-be determined as of the end of the
month based on the Customer Access Line and Equipment
Report generated through CAMS.
(II) OUTPUT PROCESSING SERVICES. Client shall pay for the
Output Processing Services related to Client's CLEC
business on the same basis as is set forth in Exhibit C
for Client's ILEC business.
(C) FULL FACILITIES BASED CLEC. Client shall have the option to
also provide "full facilities based access" CLEC services. If
Client elects to do so, Client and ALLTEL shall mutually agree
upon a project plan for the implementation of such additional
CLEC services, including the additional Service Fees for such
implementation. For each Access Line for which ALLTEL is then
providing CLEC Services on a full facilities basis, Client
shall pay for Managed Operations Services an incremental
access line charge of $[*****] per month. Client shall pay for
the Output Processing Services related to Client's full
facilities based CLEC business on the same basis as is set
forth in Exhibit C for Client's ILEC business."
3. All capitalized terms not otherwise defined in this Fifth Amendment shall
have the same meaning set forth in the Agreement.
4. Except as herein expressly amended, the Agreement as previously amended is
ratified, confirmed and remains in fun force and effect.
5. All references to the Agreement shall mean as such Agreement is amended
hereby and as may in the future be amended, restated, supplemented or
modified from time to time.
6. This Fifth Amendment may be executed by the parties hereto individually or
in combination, in one or more counterparts, each of which shall be an
original and all of which shall constitute one and the same agreement.
SIGNATURES FOLLOW ON NEXT PAGE
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IN WITNESS WHEREOF, the parties have executed this Fifth Amendment as of
the Fifth Amendment. Effective Date by their duly authorized representatives.
ALLTEL INFORMATION SERVICES, INC. VALOR TELECOMMUNICATIONS
ENTERPRISES, LLC
By: /s/ ▇▇▇▇▇ ▇▇▇▇▇▇▇ By: /s/ ▇▇▇▇▇▇▇ ▇. ▇▇▇▇
-------------------------------- -----------------------
Name: ▇▇▇▇▇ ▇▇▇▇▇▇▇ Name: ▇▇▇▇▇▇▇ ▇. ▇▇▇▇
-------------------------------- -----------------------
Title: Account Director Title: President & COO
-------------------------------- -----------------------
5
ATTACHMENT 1
ID TASK NAME START FINISH BASELINE START BASELINE FINISH
-- --------- ----- ------ -------------- ---------------
0 VALOR CLEC PHASE I - TX MON 12/4/00 WED 10/17/01 MON 12/4/00 TUE 10/23/01
1 OBTAIN SIGNED CONTRACT FROM VENDOR MON 12/4/00 FRI 1/19/01 MON 12/4/00 FRI 1/19/01
2 BEGIN PROJECT INITIATION ACTIVITIES Mon 12/4/00 Mon 12/4/00 Mon 12/4/00 Mon 12/4/00
3 PROJECT INITIATION ACTIVITIES MON 12/4/00 FRI 1/19/01 MON 12/4/00 FRI 1/19/01
4 Obtain Letter of Engagement from Valor Mon 12/4/00 Mon 12/4/00 Mon 12/4/00 Mon 12/4/00
5 Establish Project Sponsorship Mon 12/4/00 Mon 12/4/00 Tue 12/5/00 Tue 12/5/00
6 Establish Business Objectives Wed 12/6/00 Fri 12/8/00 Wed 12/6/00 Fri 12/8/00
7 Finalize Scope of Work Thu 12/7/00 Fri 1/19/01 Thu 12/7/00 Fri 12/8/00
8 Define Project Organization Mon 12/11/00 Mon 12/11/00 Mon 12/11/00 Mon 12/11/00
9 Obtain Resources Fri 12/15/00 Fri 1/15/01 Fri 12/15/00 Fri 1/15/01
10 Obtain CCS Resources Mon 12/18/00 Fri 12/22/00 Mon 12/18/00 Fri 12/22/00
11 Identify Team Training Requirements Fri 1/5/01 Fri 1/5/01 Fri 1/5/01 Fri 1/5/01
12 Define Project Control Procedures Fri 12/8/00 Fri 12/8/00 Fri 12/8/00 Fri 12/8/00
13 Define Configuration Management Procedures Fri 12/8/00 Fri 12/8/00 Fri 12/8/00 Fri 12/8/00
14 Review and Compile Products Mon 12/11/00 Mon 12/11/00 Mon 12/11/00 Mon 12/11/00
15 Hold Project Initiation Meeting with Valor Wed 12/13/00 Thu 12/14/00 Wed 12/13/00 Thu 12/14/00
16 Receive Org Structure from Valor Thu 1/11/01 Thu 1/11/01 Thu 1/11/01 Thu 1/11/01
17 Receive Initial 250 S&P Offerings from Valor Fri 1/19/01 Fri 1/19/01 Fri 1/19/01 Fri 1/19/01
18 Publish Project Initiation Report Mon 1/8/01 Mon 1/8/01 Mon 1/8/01 Mon 1/8/01
19 Review P/R with Stakeholder Thu 1/11/01 Thu 1/11/01 Thu 1/11/01 Thu 1/11/01
20 Hold Project Review/Kickoff Wed 1/10/01 Wed 1/10/01 Wed 1/10/01 Wed 1/10/01
21 PROJECT INITIATION COMPLETE Wed 1/10/01 Wed 1/10/01 Wed 1/10/01 Wed 1/10/01
22 START VALOR CLEC PHASE I THU 12/21/00 WED 10/17/01 MON 12/4/00 TUE 10/23/01
23 BEGIN VALOR CLEC PHASE I - TEXAS Wed 1/10/01 Wed 1/10/01 Wed 1/10/01 Wed 1/10/01
24 ESTABLISH INFRASTRUCTURE FRI 1/5/01 THU 5/3/01 FRI 12/15/00 MON 3/26/01
25 BEGIN INFRASTRUCTURE SETUP Mon 1/15/01 Mon 1/15/01 Mon 1/15/01 Mon 1/15/01
26 DEFINE CAMS PROCESSING REQUIREMENTS TUE 1/16/01 WED 3/14/01 THUR 1/18/01 TUE 1/30/01
27 BEGIN DEFINING CAMS REQUIREMENTS Thu 1/18/01 Thu 1/18/01 Thu 1/18/01 Thu 1/18/01
28 Determine CAMS Interfaces, (CARE, EQA) Tue 1/18/01 Wed 3/14/01 Thu 1/18/01 Tue 1/30/01
29 Identify NDM's-(identified w/Valor ILEC) Wed 2/27/01 Fri 3/9/01 Thu 1/18/01 Tue 1/30/01
30 Determine DB2 Warehousing Requirements Tue 1/23/01 Fri 1/26/01 Thu 1/18/01 Thu 1/18/01
31 COMPLETE DEFINING CAMS REQUIREMENTS Mon 3/5/01 Mon 3/5/01 Tue 1/30/01 Tue 1/30/01
32 CCS SETUP FRI 1/5/01 WED 2/7/01 MON 1/8/01 THU 3/22/01
33 BEGIN CCS SETUP FACILITY Thu 1/18/01 Thu 1/18/01 Thu 1/18/01 Thu 1/18/01
6
ATTACHMENT 1
ID TASK NAME START FINISH BASELINE START BASELINE FINISH
-- --------- ----- ------ -------------- ---------------
Create Service Order Split Process for Mon 2/5/01 Mon 2/5/01 Mon 1/15/01 Fri 1/26/01
34 VL3
35 Setup CCS Development Database Fri 1/5/01 Fri 1/12/01 Mon 1/8/01 Wed 1/10/01
36 Setup CCS System Test Database Fri 1/12/01 Fri 1/19/01 Thu 1/11/01 Mon 1/15/01
37 Setup CCS-CAMS Test Environment Tue 1/30/01 Tue 1/30/01 Thu 1/25/01 Tue 1/30/01
38 Setup CCS Production Environment Tue 1/30/01 Fri 2/2/01 Wed 1/31/01 Fri 2/2/01
39 Update CCS Security for new users Wed 2/7/01 Wed 2/7/01 Wed 3/21/01 Thu 3/22/01
40 TEST ENVIRONMENT SET UP - S02 THU 1/18/01 WED 2/7/01 NA NA
41 Setup/Refresh s02 Environment Wed 2/7/01 Wed 2/7/01 NA NA
42 Setup ICP Processing for s02 Environment Wed 2/7/01 Wed 2/7/01 NA NA
43 Ongoing ICP Support for s02 Environment Wed 2/7/01 Wed 2/7/01 NA NA
testing
44 Identify Batch Jobs/Schedule for CLEC Thu 1/18/01 Thu 1/18/01 NA NA
45 Create CLEC Batch Jobs/Schedule in s02 Thu 1/18/01 Thu 1/18/01 NA NA
46 CLEC TEST ENVIRONMENT SETUP COMPLETE Thu 1/18/01 Thu 1/18/01 NA NA
47 PRODUCTION ENVIRONMENT SETUP MON 3/12/01 TUE 4/3//01 NA NA
48 Create Batch Jobs/Schedule for CLEC on Mon 3/12/01 Tue 3/20/01 NA NA
HP48
49 Submit Maestro Forms for CLEC Batch on Tue 3/20/01 Wed 3/28/01 NA NA
HP48
50 Promote CLEC Batch Jobs to HP 48 Wed 3/28/01 Thu 3/29/01 NA NA
51 Execute Operational test for CLEC Batch Thu 3/29/01 Tue 4/3/01 NA NA
on HP48
52 CLEC GENERIC PREMISE DEFINITION THU 1/18/01 FRI 1/26/01 NA NA
53 Identify Required Data for Generic Thu 1/18/01 Fri 1/19/01 NA NA
Premise Creation
54 Receive Required Premise Information Thu 1/18/01 Thu 1/18/01 NA NA
from Valor
55 Create Generic Premise Load Process Fri 1/19/01 Tue 1/23/01 NA NA
56 Load Generic CLEC Premises into s02 Tue 1/23/01 Fri 1/26/01 NA NA
Environment
57 Generic CLEC Premise Setup Completed Fri 1/26/01 Fri 1/26/01 NA NA
58 CLEC ORDER PROCESSING DEFINITION FRI 1/26/01 THU 4/5/01 NA NA
59 CLEC Order Processing Technical Design Fri 1/26/01 Wed 3/7/01 NA NA
60 Create CLEC Business Process (Order Thu 2/1/01 Tue 2/6/01 NA NA
Flow)
61 Code & Unit test CLEC Reason Code Thu 2/1/01 Wed 3/7/01 NA NA
Modifications
62 Code & Unit test PUC Reporting Changes Fri 3/30/01 Thu 4/5/01 NA NA
7
ATTACHMENT 1
ID TASK NAME START FINISH BASELINE START BASELINE FINISH
-- --------- ----- ------ -------------- ---------------
63 Update CCS Documentation w/CLEC Mon 3/12/01 Tue 3/13/01 NA NA
Business Process
64 CLEC SERVICE ORDER FLOW ENHANCEMENT Tue 3/13/01 Tue 3/13/01 NA NA
COMPLETE
65 CLEC SYSTEM TEST PHASE TUE 2/6/01 MON 4/2/01 NA NA
66 Create CLEC Test Scenarios Tue 2/6/01 Mon 3/5/01 NA NA
67 Execute CLEC Order Processing Test Thu 3/8/01 Wed 3/28/01 NA NA
Scenarios/Bugfix
68 Execute CLEC Batch Processing/PUC Thu 3/15/01 Mon 3/19/01 NA NA
Reporting Test Scenarios
69 Execute CLEC Regression Test/Bugfix Thu 3/29/01 Mon 4/2/01 NA NA
70 CLEC SYSTEM TESTING COMPLETE Mon 4/2/01 Mon 4/2/01 NA NA
71 CLEC PRODUCTION INSTALLATION PHASE TUE 4/3/01 TUE 4/3/01 NA NA
72 Load CLEC Generic Premises to ccs00p10 Tue 4/3/01 Tue 4/3/01 NA NA
73 Promote CLEC Release to Production hp48 Tue 4/3/01 Tue 4/3/01 NA NA
74 CLEC USERS BEGIN LIVE ORDERS Tue 4/3/01 Tue 4/3/01 NA NA
75 DOCUMENT RESULTS AND OBTAIN VALOR SIGN-OFF FRI 3/9/01 FRI 3/9/01 NA NA
76 Collect and document test results Fri 3/9/01 Fri 3/9/01 NA NA
77 Create client documentation for Fri 3/9/01 Fri 3/9/01 NA NA
sign-off by Valor
78 Review documentation w/Valor and obtain Fri 3/9/01 Fri 3/9/01 NA NA
sign-off
79 Perform final clean up prior to going Fri 3/9/01 Fri 3/9/01 NA NA
live
80 Archive test cases and test results Fri 3/9/01 Fri 3/9/01 NA NA
documentation
81 VALOR CLECORDE ENTRY AVAILABLE Tue 4/3/01 Tue 4/3/01 Mon 3/26/01 Mon 3/26/01
82 CAMS ENVIRONMENT SETUP FRI 1/5/01 THU 5/3/01 FRI 12/15/00 THU 3/1/01
83 SETUP CAMS PROCESSING ENVIRONMENT FRI 1/5/01 TUE 3/27/01 MON 1/8/01 WED 2/21/01
84 Refresh CAQMS Tables Base Fri 1/5/01 Tue 2/6/01 Mon 1/8/01 Mon 1/8/01
85 Allocate DASD Fri 1/5/01 Wed 1/10/01 Mon 1/8/01 Mon 1/8/01
86 Create Production size CAMS data base Wed 1/10/01 Fri 1/12/01 Tue 1/9/01 Thu 1/11/01
VL3
87 Create JCL Mon 1/15/01 Wed 3/14/01 Thu 1/11/01 Wed 1/17/01
88 Create DB JCL Wed 1/17/01 Wed 1/17/01 Thu 1/18/01 Mon 1/22/01
89 Generate JCL Mon 1/22/01 Thu 3/8/01 Tue 1/23/01 Mon 2/5/01
90 Create Parms-Manual DB update Wed 1/10/01 Fri 3/2/01 Thu 1/11/01 Wed 1/17/01
91 Modify ICP programs Thu 2/1/01 Tue 2/13/01 Thu 1/11/01 Wed 1/17/01
92 Modify CDM01400(TPTM) Thu 2/1/01 Tue 2/13/01 Thu 1/11/01 Thu 1/11/01
93 Create GDG's Fri 2/16/01 Fri 2/16/01 Tue 2/6/01 Thu 2/8/01
8
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ID TASK NAME START FINISH BASELINE START BASELINE FINISH
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94 Update SMSEnvironment Fri 2/16/01 Fri 2/16/01 Fri 2/9/01 Tue 2/13/01
95 Update HSC Definitions Fri 2/16/01 Fri 2/16/01 Wed 2/14/01 Wed 2/14/01
96 Update CA-1 Vault Info Fri 2/16/01 Fri 2/16/01 Tue 2/6/01 Tue 2/6/01
97 CA7 & Maestro Mon 2/26/01 Tue 3/27/01 Wed 2/7/01 Wed 2/21/01
98 Setup RVS & SAR Mon 2/5/01 Tue 2/13/01 Tue 2/6/01 Wed 2/14/01
99 Compile CICS, & TPX Manual Updates Fri 1/12/01 Wed 1/17/01 Fri 1/12/01 Mon 1/15/01
100 CASE ENVIRONMENT COMPLETE Fri 3/9/01 Fri 3/9/01 Wed 2/21/01 Wed 2/21/01
101 DISASTER RECOVERY WED 4/25/01 THU 6/3/01 MON 1/15/01 THU 3/1/01
102 BEGIN DISASTER RECOVERY Wed 4/25/01 Wed 4/25/01 Wed 2/28/01 Wed 2/28/01
103 Define additional DR requirements Thu 4/26/01 Thu 4/26/01 Wed 2/21/01 Thu 2/22/01
104 Update Valor DR Plan Fri 4/27/01 Tue 5/1/01 Thu 2/22/01 Tue 2/27/01
105 Define & Implement Sunrise Requirements Wed 5/2/01 Thu 5/3/01 Tue 2/27/01 Thu 3/1/01
106 DISASTER RECOVERY UPDATE COMPLETE Thu 5/3/01 Thu 5/3/01 Thu 3/1/01 Thu 3/1/01
107 SECURITY MON 1/22/01 FRI 3/23/01 FRI 1/12/01 TUE 2/6/01
108 Setup Prefixes & Alias for DB Region Thu 1/25/01 Tue 3/13/01 Fri 1/12/01 Mon 1/22/01
(Test ODEV)
109 Setup Prefixes & Alias for DB Region Mon 1/22/01 Tue 3/13/01 Tue 1/23/01 Wed 1/24/01
(Prod-Ohio)
110 Personnel Security Update Tue 1/30/01 Fri 3/23/01 Thu 1/25/01 Tue 2/6/01
111 SECURITY COMPLETE Fri 3/23/01 Fri 3/23/01 Tue 2/6/01 Tue 2/6/01
112 INFRASTRUCTURE COMPLETE Fri 3/23/01 Fri 3/23/01 Thu 3/1/01 Thu 3/1/01
113 MANAGE INFRASTRUCTURE Mon 1/22/01 Wed 4/18/01 Fri 12/15/00 Thu 3/1/01
114 CAMS TABLES THU 12/21/00 MON 7/2/01 TUE 1/2/01 MON 4/23/01
115 DEVELOP PRODUCTS AND SERVICE FOR RESALE THU 12/21/00 WED 3/7/01 TUE 1/2/01 WED 2/7/01
116 TEXAS THU 12/21/00 WED 3/7/01 TUE 1/2/01 WED 2/7/01
117 Acquire SBC Tariff for Texas Thu 12/21/00 Thu 12/21/00 Tue 1/2/01 Tue 1/2/01
118 RECEIVE INITIAL 250 S&P FOR TEXAS Fri 1/19/01 Fri 1/19/01 Fri 1/19/01 Fri 1/19/01
119 Analyze the Texas S&P that SBC will Mon 1/22/01 Tue 2/6/01 Tue 1/23/01 Mon 1/29/01
resell
120 Identify CCS window requirements Thu 2/1/01 Wed 2/7/01 Tue 1/23/01 Tue 1/23/01
121 Identify the NPA/NXX's/wire centers Mon 2/5/01 Tue 2/6/01 Tue 1/23/01 Tue 1/23/01
for EI
122 Identify the NPA NXX's/wire centers Wed 1/24/01 Tue 2/6/01 Wed 1/24/01 Thu 1/25/01
for Amarillo
123 Identify tax jurisdictions and taxes Mon 1/22/01 Tue 1/23/01 Tue 1/23/01 Wed 1/24/01
El Paso
124 Identify tax jurisdictions and taxes Mon 1/22/01 Tue 1/23/01 Tue 1/23/01 Wed 1/24/01
Amarillo
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125 Assign ASOC/USOC to SBC TX resale Thu 1/25/01 Thu 2/8/01 Tue 1/30/01 Wed 2/7/01
offerings
126 Identify CARE requirements PICS & IPICS Wed 2/21/01 Wed 3/7/01 Wed 1/24/01 Wed 1/24/01
127 LOAD TABLES TO SUPPORT RESALE TUE 1/22/01 THU 5/10/01 MON 1/22/01 THU 3/15/01
128 CUSTOMER SERVICE TABLE ENTRY WED 1/24/01 THU 3/15/01 FRI 1/26/01 THU 3/8/01
129 Load CCS attributes new CCS S&P ASOC's Fri 2/2/01 Thu 3/15/01 Thu 2/8/01 Wed 2/28/01
as needed
130 Load ASOCs (250)/attributes to support Thu 2/1/01 Mon 3/5/01 Thu 2/8/01 Fri 3/2/01
TX resale
131 Develop and load Org structure TX Wed 1/24/01 Fri 2/9/01 Fri 1/26/01 Tue 1/30/01
132 Load TX Traits Tue 1/30/01 Tue 2/22/01 Wed 1/31/01 Fri 2/9/01
133 Load CAMVL3 Specific Table Values for Tue 3/6/01 Thu 3/15/01 Fri 3/2/01 Thu 3/8/01
Startup
134 ACCOUNTING & TAXES MON 1/29/01 FRI 3/16/01 THU 1/25/01 MON 2/19/01
135 Load TX tax jurisdictions and Mon 1/29/01 Thu 3/8/01 Thu 1/25/01 Mon 1/29/01
exemptions
136 Load TX tax codes and balasocs' Mon 2/19/01 Fri 3/16/01 Wed 2/14/01 Mon 2/19/01
137 Set up CAMS to work with Vertex Wed 1/31/01 Thu 2/8/01 Tue 1/30/01 Mon 2/5/01
138 Loan Resale revenue accounts Fri 3/2/01 Thu 3/8/01 Tue 2/6/01 Tue 2/13/01
139 CASH ACTIVITY THU 2/1/01 FRI 2/9/01 THU 3/8/01 MON 3/12/01
140 Activate 200 Remittance Cash Drawers Thu 2/1/01 Fri 2/9/01 Thu 3/8/01 Mon 3/12/01
141 TREATMENT ACTIVITY THU 3/15/01 TUE 3/20/01 MON 3/12/01 THU 3/15/01
142 Create and Load TX Treatment Process Thu 3/15/01 Tue 3/20/01 Mon 3/12/01 Thu 3/15/01
143 MPS EQA ACTIVITY MON 1/29/01 FRI 3/16/01 WED 1/31/01 TUE 2/20/01
144 Provide CARE support Mon 1/29/01 Fri 3/16/01 Wed 1/31/01 Tue 2/20/01
145 Load TPTM with billable entries Tue 2/27/01 Tue 2/27/01 Wed 1/31/01 Mon 2/5/01
146 Determine and Load OCP Tables Mon 3/5/01 Mon 3/5/01 NA NA
147 Enter SBC available values as valid Thu 2/22/01 Wed 3/14/01 Wed 1/31/01 Mon 2/5/01
PICS
148 Load ▇▇▇ values for VL3 Wed 3/14/01 Wed 3/14/01 Mon 2/5/01 Tue 2/6/01
149 SBC in collect processing table set up Wed 3/14/01 Wed 3/14/01 NA NA
150 Set VLD (DCA) as incollect Fri 2/9/01 Fri 2/9/01 Tue 2/6/01 Wed 2/7/01
151 COMPLETE MPS/CARE ACTIVITY Fri 3/16/01 Fri 3/16/01 Tue 2/20/01 Tue 2/20/01
152 VALOR CLEC CARE FRI 3/23/01 THU 5/10/01 NA NA
153 Receive authorization from VBS Fri 3/23/01 Fri 3/23/01 NA NA
154 Valor CLEC Start Valor CLEC CARE Plan Fri 3/23/01 Mon 3/26/01 NA NA
155 BEGIN VALOR CLEC CARE PLAN Fri 3/23/01 Fri 3/23/01 NA NA
156 Valor CLE CARE Meetings/General Fri 3/23/01 Mon 3/26/01 NA NA
Execution
10
ATTACHMENT 1
ID TASK NAME START FINISH BASELINE START BASELINE FINISH
-- --------- ----- ------ -------------- ---------------
157 VALOR CLEC CARE PRE-REQS REVIEW MON 3/26/01 TUE 4/3/01 NA NA
158 Valor CLEC CARE Carrier Mon 3/26/01 Tue 4/3/01 NA NA
Information received
159 Valor CLEC CARE Design & code changes Tue 4/3/01 Wed 4/18/01 NA NA
160 Design Valor CLEC CARE Tue 4/3/01 Tue 4/17/01 NA NA
161 Design Program EQA555 Tue 4/3/01 Mon 4/9/01 NA NA
162 Design New Jobs for NDM Mon 4/9/01 Tue 4/17/01 NA NA
Centers
163 Review and sign-off CARE Design Tue 4/17/01 Wed 4/18/01 NA NA
Document
164 Code Valor CLEC CARE Wed 4/18/01 Tue 5/1/01 NA NA
165 Code Valor CLEC CARE Wed 4/18/01 Tue 5/1/01 NA NA
166 Code Program EQA555 Wed 4/18/01 Mon 4/18/01 NA NA
167 Code New Jobs for NDM Carrier Wed 4/18/01 Tue 5/1/01 NA NA
168 End Valor CLEC Care design and code Tue 5/1/01 Tue 5/1/01 NA NA
phase
169 Valor CLEC Testing Phase Tue 5/1/01 Thu 5/10/01 NA NA
170 Valor CLEC unit test Tue 5/1/01 Tue 5/10/01 NA NA
171 Valor CLEC unit test start Tue 5/1/01 Tue 5/1/01 NA NA
172 Valor CLEC Support CARE Unit Tue 5/1/01 Fri 5/4/01 NA NA
Test
173 Document Unit Test Results Fri 5/4/01 Wed 5/9/01 NA NA
174 Review Unit Test Results with Wed 5/9/01 Thu 5/10/01 NA NA
AQATS
175 Valor CLEC Unit test complete Thu 5/10/01 Thu 5/10/01 NA NA
176 Valor CLEC CARE IXC NDM Test Wed 4/18/01 Thu 5/10/01 NA NA
177 Valor CLEC System test start Thu 5/10/01 Thu 5/10/01 NA NA
178 Valor CLEC support System Test Wed 4/18/01 Mon 4/30/01 NA NA
179 Test each IXC NDM Link for Wed 4/18/01 Mon 4/30/01 NA NA
CARE
180 Valor CLEC System Test completed Mon 4/30/01 Mon 4/30/01 NA NA
181 Valor CLEC CARE Stage programs for Mon 4/30/01 Fri 5/4/01 NA NA
production
182 Package elements in Mon 4/30/01 Wed 5/2/01 NA NA
Support/Support
183 Verify Elements in Wed 5/2/01 Wed 5/2/01 NA NA
Support/Review
184 Package elements in Wed 5/2/01 Thu 5/3/01 NA NA
Support/Review
11
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ID TASK NAME START FINISH BASELINE START BASELINE FINISH
-- --------- ----- ------ -------------- ---------------
185 Verify Elements in Production Thu 5/3/01 Fri 5/4/01 NA NA
186 Valor CLEC CARE production Fri 5/4/01 Fri 5/4/01 NA NA
start-up completed
187 Valor CLEC CARE production begins Fri 5/4/01 Fri 5/4/01 NA NA
188 Valor CLEC CARE Plan completed Fri 5/4/01 Fri 5/4/01 NA NA
189 ▇▇▇▇ FORMAT CHANGES TUE 1/23/01 TUE 3/20/01 MON 1/22/01 TUE 2/13/01
190 Define ▇▇▇▇ Format Changes Tue 1/23/01 Thu 2/15/01 Mon 1/22/01 Tue 1/23/01
191 Design ▇▇▇▇ Format Changes Fri 2/9/01 Thu 3/15/01 Wed 1/24/01 Tue 1/30/01
192 Make ▇▇▇▇ Format Changes Mon 3/5/01 Mon 3/12/01 Wed 1/31/01 Tue 2/6/01
193 Test ▇▇▇▇ Format Changes Mon 3/12/01 Tue 3/20/01 Wed 2/7/01 Tue 2/13/01
194 ▇▇▇▇ FORMAT COMPLETE Tue 3/20/01 Tue 3/20/01 Tue 2/13/01 Tue 2/13/01
195 TABLE LOADING COMPLETE Tue 3/20/01 Tue 3/20/01 Mon 3/12/01 Mon 3/12/01
196 TEST TX BILLING SETUP SUN 1/14/01 MON 7/2/01 FRI 1/5/01 FRI 4/20/01
197 CAMS Consulting Mon 2/26/01 Mon 3/19/01 N/A N/A
198 Apply initial CAMS changes Mon 2/12/01 Mon 2/12/01 N/A N/A
199 Define/Apply on-going CAMS Changes Mon 3/12/01 Fri 3/30/01 Mon 3/12/01 Mon 4/201
200 Define TX Test Cases Mon 2/26/01 Wed 3/28/01 Mon 3/12/01 Fri 3/16/01
201 Enter TX Test Date Wed 3/28/01 Wed 4/4/01 Fri 3/16/01 Fri 3/23/01
202 Enter TX Service Orders Thu 3/8/01 Fri 3/16/01 Mon 3/19/01 Mon 3/26/01
203 Run TX Trial Billing for Cycles 10 & Fri 3/9/01 Fri 3/23/01 Mon 3/26/01 Wed 4/4/01
22
204 Test Remittance Processing Tue 3/27/01 Tue 4/10/01 Wed 4/4/01 Wed 4/18/01
205 Test DB2 Extract/Load Process for Mon 3/12/01 Tue 3/13/01 Mon 3/26/01 Wed 3/28/01
Region 53
206 Test Remittance NDM for Valor 53 Thu 4/12/01 Fri 4/13/01 Wed 4/4/01 Fri 4/6/01
Region
207 Review TX Test Results and Adjust Fri 3/23/01 Mon 3/26/01 Wed 4/4/01 Fri 4/6/01
Tables
208 Rerun TX Trial Billing Mon 3/26/01 Wed 4/4/01 Fri 4/6/01 Tue 4/10/01
209 Obtain Valor Signoff on TX Fri 3/30/01 Tue 4/10/01 Fri 4/6/01 Tue 4/17/01
210 Refresh CAMS Database Tue 4/10/01 Thu 4/12/01 Wed 4/18/01 Fri 4/20/01
211 Manage Billing Sun 1/14/01 Tue 4/24/01 Fri 1/5/01 Thu 4/19/01
212 Manage Tables Mon 1/22/01 Mon 7/2/01 Fri 1/5/01 Thu 4/19/01
213 Create day by day schedule CCS & CAMS Mon 2/26/01 Thu 3/15/01 ▇▇ ▇▇
▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ BILLING TEST Fri 3/30/01 Fri 3/30/01 Thus 4/19/01 Thus 4/19/01
215 BILLING AVAILABLE Fri 4/13/01 Fri 4/13/01 Mon 4/23/01 Mon 4/23/01
216 IMPLEMENT TEST FILES TO PRODUCTION TUE 4/17/01 TUE 4/24/01 MON 4/9/01 WED 4/11/01
12
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ID TASK NAME START FINISH BASELINE START BASELINE FINISH
-- --------- ----- ------ -------------- ---------------
217 BEGIN IMPLEMENTATION ACTIVITIES FOR Tue 4/17/01 Tue 4/17/01 Mon 4/9/01 Mon 4/9/01
TEXAS TEST FILES
218 Elevate CAMS to Production Thu 4/19/01 Fri 4/20/01 Mon 4/9/01 Wed 4/11/01
219 Review CAMS Setup to ▇▇▇▇ Cycles 10 Tue 4/17/01 Wed 4/18/01 Mon 4/9/01 Tue 4/10/01
& 22
220 COMPLETE IMPLEMENTATION ACTIVITIES Tue 4/24/01 Tue 4/24/01 Wed 4/11/01 Wed 4/11/01
TX TEST FILES
221 VALOR ACTIVITIES MON 3/12/01 FRI 4/13/01 WED 1/3/01 TUE 2/6/01
222 Hire Call Center Reps Mon 3/12/1 Fri 4/13/01 Wed 1/3/01 Tue 2/6/01
223 CLIENT APPLICATION TRAINING MON 4/16/01 FRI 5/4/01 TUE 3/6/01 TUE 4/17/01
224 CCS Training Mon 4/16/01 Fri 4/27/01 Tue 3/6/01 Tue 3/20/01
225 CAMS Training Mon 4/30/01 Fri 5/4/01 Tue 4/10/01 Tue 4/17/01
226 TRAINING COMPLETE Fri 5/4/01 Fri 5/4/01 Tue 4/17/01 Tue 4/17/01
227 POST IMPLEMENTATION SUPPORT TUE 4/3/01 FRI 5/25/01 MON 3/26/01 TUE 6/5/01
228 CCS Tue 4/3/01 Tue 4/17/01 Mon 3/26/01 Mon 4/9/01
229 Billing Fri 4/13/01 Fri 5/11/01 Mon 4/23/01 Mon 5/21/01
230 DR-Monitor Production Fri 4/13/01 Fri 5/25/01 Mon 4/23/01 Tue 6/5/01
231 POST IMPLEMENTATION SUPPORT COMPLETE Fri 5/25/01 Fri 5/25/01 Tue 6/5/01 Tue 6/5/01
232 PROJECT MANAGEMENT & CLIENT INTERFACE MON 1/15/01 WED 8/29/01 MON 12/4/00 TUE 5/29/01
233 Project Management Mon 1/22/01 Mon 6/4/01 Mon 1/8/01 Tue 5/29/01
234 Client Interface Tue 1/30/01 Wed 8/29/01 Mon 1/8/01 Tue 5/29/01
235 Solution Architecture Mon 1/22/01 Fri 8/10/01 Mon 12/4/00 Wed 4/11/01
236 Conduct Client Mtgs w/Valor Reps Mon 1/15/01 Mon 5/14/01 NA NA
237 PSS Support Mon 3/12/01 Mon 7/9/01 Tue 1/30/01 Tue 5/29/01
238 PROJECT MANAGEMENT COMPLETE Wed 8/29/01 Wed 8/29/01 Tue 5/29/01 Tue 5/29/01
239 PERFORM POST COMPLETION REVIEW/LESSON Thu 9/6/01 Thu 9/20/01 Tue 6/5/01 Tue 6/19/01
LEARNED
240 TREATMENT (REQUIRED 180 DAYS AFTER FIRST WED 9/12/01 WED 10/17/01 THU 9/20/01 TUE 10/23/01
BILLING)
241 Setup treatment jobs Wed 9/12/01 Mon 9/17/01 Thu 9/20/01 Tue 9/25/01
242 Setup Treatment Test Environment Mon 9/17/01 Wed 9/19/01 Thu 9/20/01 Tue 9/25/01
243 Test treatment Thu 9/20/01 Wed 10/3/01 Tue 9/25/01 Tue 10/9/01
244 Test Collections Thu 10/4/01 Wed 10/17/01 Tue 10/9/01 Tue 10/23/01
245 TREATMENT READY FOR PRODUCTION Wed 10/17/01 Wed 10/17/01 Tue 10/23/01 Tue 10/23/01
246 VALOR ▇▇▇▇ PHASE I - TEXAS COMPLETE Wed 10/17/01 Wed 10/17/01 Tue 10/23/01 Tue 10/23/01
13