EXHIBIT 10.20 DISTRIBUTION AND LICENSE AGREEMENT This Software Distribution License Agreement ("License Agreement") is made effective as of April 9, 2001 ("Effective Date"), and is made by and between: Kana Communications, Inc., a Delaware corporation...Distribution Agreement • May 18th, 2001 • Kana Communications Inc • Services-business services, nec • California
EXHIBIT 10.20 FORM OF DISTRIBUTION AND LICENSE AGREEMENTDistribution Agreement • April 27th, 2001 • Kana Communications Inc • Services-business services, nec • California