Service Level AgreementService Level Agreement • January 29th, 2023
This document describes the method of neacon Services BV (CoC 62901052), Cordiplan BV (CoC 68810032) or affiliated organizations and / or trade names, hereinafter referred to as neacon, regarding the manner in which its service is configured, and what basic agreements are applied between neacon and the users of these services. Based on the relationship between neacon and its customers this is not a legal document in the strict meaning of the word. This Service Level Agreement (SLA) should therefore be seen as a method in which mutual agreements are aid down in a structured manner. In addition to this SLA an optionally closed (license) contract and the General Terms and Conditions apply.
Service Level AgreementService Level Agreement • December 16th, 2019
This document describes the method of neacon Services BV (CoC 62901052), Cordiplan BV (CoC 68810032) or affiliated organizations and / or trade names, hereinafter referred to as neacon, regarding the manner in which its service is configured, and what basic agreements are applied between neacon and the users of these services. Based on the relationship between neacon and its customers this is not a legal document in the strict meaning of the word. This Service Level Agreement (SLA) should therefore be seen as a method in which mutual agreements are aid down in a structured manner. In addition to this SLA an optionally closed (license) contract and the General Terms and Conditions apply.