IT Service Level AgreementIt Service Level Agreement • October 5th, 2016
Title IT Service Level Agreement Date Approved Sep 2016 Approving Bodies Executive Group Implementation Date September 2016 Supersedes N/A Supporting Policy N/A Review Date September 2019 Author Colin Watson, Head of IT and Systems Date of Impact Assessment tbc Benchmarking UCISA Service Desk Institute
IT Service Level AgreementIt Service Level Agreement • August 26th, 2016
Title IT Service Level Agreement Date Approved Sep 2016Subject to approval Approving Bodies Executive Group Implementation Date September 2016 Supersedes N/A Supporting Policy N/A Review Date September 2019 Author Colin Watson, Head of IT and Systems Date of Impact Assessment tbc Benchmarking UCISA Service Desk Institute