ContractService Level Agreement (Sla) • August 23rd, 2020
Compute Engine Service Level Agreement(SLA)Last modified: April 07, 2020 | Previous Versions (#previous_versions) During the Term of the agreement under which Google has agreed to provide Google Cloud Platform to Customer (as applicable, the "Agreement"), the Covered Service will provide a Monthly Uptime Percentage to Customer as follows (the "Service Level Objective" or "SLO"): Covered Service Monthly Uptime Percentage Instances in Multiple Zones >= 99.99% A Single Instance >= 99.5% Load balancing >= 99.99% If Google does not meet the SLO, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. This SLA states Customer’s sole and exclusive remedy for any failure by Google to meet the SLO. Capitalized terms used in this SLA, but not defined in this SLA, have the meaning set forth in the Agreement. If the Agreement authorizes the resale or supply of Google Cloud Platform under a Google Cloud partner or reseller