ContractService Level Agreement • April 11th, 2022
The Board shall establish a Service Level Agreement (hereafter referred to as “SLA”) for the Services performed under this RFP. The SLA defines the levels of Service expected for the various areas of Service performed, divided into priorities according to the importance of the functions. The SLA shall also provide a guarantee for Services, including a means and measure for compensation in the event of breach of the terms of the SLA. The SLA shall be included in the contract and shall have the full force of contract between the Board and the successful Proposer.