Support and Service Level AgreementSupport and Service Level Agreement • August 7th, 2023
The Support Structure for Customer is divided into two lines of support: 1st Line Support and 2nd Line Support. On top of the Customer support, Efento has a DevOps team responsible for monitoring of undisturbed operations of Efento Cloud.
Support and Service Level AgreementSupport and Service Level Agreement • April 16th, 2023
The Support Structure for Customer is divided into two lines of support: 1st Line Support and 2nd Line Support. On top of the Customer support, Efento has a DevOps team responsible for monitoring of undisturbed operations of Efento Cloud.