Service Level AgreementService Level Agreement • January 10th, 2023
All third party and proprietary software will be supported on a best effort basis. “Best Effort” means that the Service Desk will not refuse to troubleshoot issues with third party and proprietary software that they are unfamiliar with. However, in the case of limited to no experience with the software, the Service Desk has the right to request for additional information from customer’s 3rd party provider.