ContractService Level Agreement • December 19th, 2024
This Service Level Agreement sets out the performance metrics such as applicable service levels, response times, service windows and availability of the Services. In addition, this Service Level Agreement ;͞^>de fin͟esͿth e Service Credits that Customer may be eligible to in case of Leaseweb Service Disruption. >ĞĂƐĞǁSaĞlesďT͛erƐms and Conditions, Services Specifications ĂŶĚ ƉŽůŝĐŝĞƐ ĂŶĚ ŐƵŝĚĞůŝŶĞƐ ǁŝƚŚ ƌ are also part of the Sales Contract and apply to the Services and any Equipment provided by Leaseweb.