California Dept. of Technology AT&T CALNET 3 Service Level Agreements (SLA) Subcategory 1.1.4 – Dedicated TransportService Level Agreement (Sla) • August 21st, 2014
The following conditions shall be allowed to stop the trouble ticket Outage Duration for CALNET 3 Contractor trouble tickets. The Contractor shall document the trouble ticket Outage Duration using the Stop Clock Condition (SCC) listed in Table 1.1.4.7 and include start and stop time stamps in the Contractor’s Trouble Ticket Reporting Tool (IFB-A Business Requirements Section A.9.4) for each application of a SCC.