Service Level Agreement with Respect to the Plume HomePass, WorkPass and Uprise ServicesService Level Agreement • May 28th, 2025
will use commercially reasonable efforts to make the HomePass, WorkPass and Uprise Plume Services available without interruption, except that none of such Plume Services are or will be considered unavailable if the unavailability results from (a) Plume Maintenance, (b) any use of any of such Plume Services by Provider or Customers that is inconsistent with the terms of this Agreement, Plume’s End-User Terms, or Provider’s end user license agreement concerning the Plume Services, (c) any fault, failure, or fluctuation of Provider’s or any Customer’s information technology systems, electrical supplies or systems, or access to the internet, (d) Provider’s failure to follow reasonable backup and restoration procedures for its IT systems, (e) Provider’s failure to comply