Common Contracts

Note: This is a standardized agreement for BizCube issued after acceptance of Quotation provided in relation to this service. No signature is required.

Software Maintenance & Support Agreement • April 30th, 2018

• Contract Type
  Software Maintenance & Support Agreement
• Filed
  April 30th, 2018

SCOPE OF COVERAGE CATEGORY Inclusions / Exclusions Bug-Fixes Software does not work as intended based on documented feature and caused by / due to BizCube.Does not cover enhancements or functionality upgrades.Does not cover bugs introduced when third party components are changed (e.g. change in customer’s mail server or network settings) Security Patches and System Updates for OS and Database Windows update support in conjunction with infra / server / cloud providerSSL Cert renewal assistanceDoes not include the renewal cost of SSL CertificatesDoes not include other 3rd party software - only inclusive of WindowsOS and SQL Server Source-Code Currency Guarantee Micro patches to system codeDoes not include new features/functions, but include security enhancements and bug fixes Basic Help Desk Support*channels: Email / Phone / Website 3 Business Day response time, no onsite support provided.Response time is measured from time to lodging of support request to time of first response. Respons