Common Contracts

1 similar Service Level Agreement (Sla) contracts

Item: WLS Service Level Agreement (SLA) / IT Billing Structure
Service Level Agreement (Sla) • May 25th, 2021

This proposed SLA offers more flexible service options to the member libraries that required review of the factors to be used in the billing structure that will determine the pricing for the following categories of service: ILS Maintenance; Network Managed Services; Device Support and Maintenance; and Wireless Service.