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EXHIBIT 10.26
TELECOMMUNICATIONS SERVICE AGREEMENT
This agreement (the "AGREEMENT") is made this 13th day of April, 1998,
between TeleHub Network Services Corporation, an Illinois corporation with
offices at ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇
("SUPPLIER"), and Global Telephone Corporation, a Massachusetts corporation
with its principal place of business at ▇ ▇▇▇▇▇▇▇ ▇▇. ▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇
▇▇▇▇▇ ("CUSTOMER").
1. SCOPE.
A. Telecommunications Services. Supplier is authorized to use its best
efforts (considering the needs of its other customers) to start provisioning of
the telecommunications services described in Exhibit A attached hereto and
incorporated herein by reference, to the extent they are available ("SERVICES")
to Customer on or before April 18, 1998 (the "SERVICE COMMENCEMENT DATE"), so
that Customer may resell the Services to its customers ("END USERS").
B. Access Services. In conjunction with its provision of Services,
Supplier will obtain from incumbent local exchange carriers ("ILECs") and
competitive local exchange carriers ("CLECs") on Customer's behalf all
associated and necessary switched access services and special access services,
and may act on Customer's behalf to order other services, if requested.
Supplier shall pass through to Customer all associated ILEC and CLEC charges
for such services, and will be responsible for coordinating with said ILECs and
CLECs in connection with their provisioning and maintenance of switched and
special access services. Supplier shall promptly process requests to the
appropriate ILEC and CLEC to load Customer's carrier identification code
("CIC") at the central office level in all areas in which Carrier uses the
Services.
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C. Call Records. Supplier will calculate and send to Customer Call Detail
Records ("CDR's") for Customer to rebill End Users for calls placed through
Supplier's network, based upon the specifications defined Exhibit B.
2. CUSTOMER RESPONSIBILITIES.
A. General Duties. The Customer shall use its best efforts to solicit
customers and resell the Services to End Users. Customer shall at all time
conduct its efforts in a commercially reasonable and ethical manner. Customer
shall provide its own billing and customer service to the End Users. To the
extent Customer makes any statements or representations to third parties
(including End Users) with regard to Supplier, the Services, or the terms of
this Agreement, such statements or representations shall be true and not
misleading.
B. End User Notification. Customer shall obtain prior to connection to
Supplier's network, a letter of agency ("LOA") from each End-User for each
telephone line ("ANI") in compliance with applicable Federal Communications
Commission ("FCC") and state regulations. Customer shall be responsible for LEC
Primary Interexchange Carrier change charges ("PIC CHARGES") that may be imposed
on End Users as a result of End Users moving onto or off of the Supplier's
network. When applicable, Customer will be responsible for notifying each
End-User in writing (or by any other means approved by the FCC) that: (i) a
transfer charge will be reflected on such End-User's ▇▇▇▇ for effecting a change
in its primary interexchange carrier, (ii) the entity name under which such
End-User's interstate, intrastate and/or operator services will be billed (if
different from Customer), and (iii) the "primary" telephone number(s) to be used
for maintenance and questions concerning such End-User's long distance service
and/or billing. Customer agrees to send Supplier a copy of the documentation
Customer uses to satisfy the above requirements promptly upon request. Supplier
may change the foregoing requirements at any time in order to conform with
applicable FCC and state regulations. Notwithstanding the foregoing, however,
Customer shall be solely responsible for ensuring that the
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transfer of End Users to the Supplier's network conforms with applicable FCC
and state regulations, including, without limitation, the regulations
established by the FCC with respect to verification of orders for long distance
service generated by telemarketing.
C. Records. Customer will maintain documents and records ("RECORDS")
supporting Customer's re-sale of Service, including, but not limited to,
appropriate and valid LOAs from End Users, for a period of not less than twelve
(12) months or such other longer period as may be required by applicable law,
rule or regulation. Customer shall retain the signed LOA's and promptly make
originals available upon request of Supplier, any local exchange carrier ("LEC")
or any regulatory agency. In the event of a disputed transfer to the
Supplier's network, including, but not limited to those resulting from
Customer's inability or refusal to provide original End-User LOA's when
requested, Customer shall indemnify Supplier against any loss, damage or
liability arising from such disputed transfer, including, without limitation,
PIC Charges.
D. Volume Forecasts. Prior to the Service Commencement Date and by the end
of each calendar quarter thereafter, Customer shall provide Supplier with
forecasts covering a good faith estimate of the monthly traffic volume and
distribution for the ordered Services for the next three calendar months. The
forecasts are to be in the format attached hereto as Exhibit C.
3. EXCLUDED ANIs. Supplier has the right to reject any ANI supplied by Customer
for any of the following reasons: (i) Supplier is not authorized to provide or
does not provide long distance services in the particular jurisdiction in which
the ANI is located; (ii) a particular ANI submitted by Customer is not in
proper format; (iii) Customer is not certified to provide long distance
services in the jurisdiction in which the ANI is located; (iv) Customer is in
default of this Agreement; (v) Customer fails to cooperate with Supplier in
implementing reasonable verification processes determined by Supplier to be
necessary or appropriate in the conduct of business; or (vi)
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any other circumstances that Supplier reasonably determines could adversely
affect Supplier's performance under this Agreement or Supplier's general
ability to transfer its other customers or other End Users to the Supplier's
network. In the event Supplier rejects an ANI, Supplier will notify Customer
within forty-eight (48) hours of its decision specifically describing the
rejected ANI and the reason(s) for rejecting that ANI. Supplier is under no
obligation to accept ANIs within the three-month period preceding the scheduled
expiration of the term hereof.
4. CHARGES AND PAYMENT. Charges for Service ("USAGE CHARGES") shall be based
on: (i) the rates for Services set forth in Exhibit D, as applicable; and (ii)
actual usage of Supplier's network from establishment of a connection between
the calling device and the called telephone number for termination. Supplier
shall not unreasonably discriminate against Customer with respect to Usage
Charges vis-a-vis other similarly situated customers. All Usage Charges shall
be due and payable by Customer to Supplier within thirty (30) days of the date
of invoice, without demand or set off by Customer; provided, however, that to
the extent Customer disputes a portion of an invoice because it has received
what it considers in good faith to be materially incorrect CDR's, the due date
for such disputed portion shall be delayed for up to fifteen (15) days,
provided Customer cooperates in good faith to resolve such dispute. Usage
Charges are billed and payable following the period in which actual usage has
been incurred. If any invoice is not paid when due: (i) a late charge shall
accrue equal to 1 -1/2% (or the maximum legal rate, if less) of the unpaid
balance per month; (ii) Supplier may suspend or terminate the Service; and
(iii) Supplier may require additional security deposits.
5. PERCENT -INTERSTATE USAGE. In the event Supplier provides any Services under
this Agreement, the provision of which, or the rate chargeable for which, is
dependent on the percentage of traffic of Customer utilizing such service that
is intrastate or interstate, Supplier shall be entitled to determine the
percentage of interstate (including international) and intrastate minutes of
use relative to the
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minutes of traffic utilizing such service ("PIU") to the extent Supplier can
make such a determination from the call detail information. To the extent
Supplier cannot make such a determination, such as for Dedicated Service on
which Supplier does not know the call origination point, Customer shall
determine the PIU utilizing such service and shall provide Supplier with a
written certification ("PIU CERTIFICATION") of such percentage. PIU
Certifications may be modified from time to time by Customer, and are subject
to recertification upon the request of Supplier, which requests shall not be
made unilaterally by Supplier more than once each calendar quarter. Any such
modification(s) of PIU Certification(s) shall be effective as of the first day
of any calendar month following reasonable notice from Customer. Supplier will
provide Customer written notice of Customer's failure to provide requested PIU
Certification, after which Customer will have 30 days to provide said
certification to Supplier. In the event Customer fails to provide a requested
PIU Certification as to any Services, the rates chargeable for which are
dependent on the PIU, the relevant minutes of use will be deemed to be subject
to the higher of the interstate or intrastate rates for the Service. Supplier
is authorized to (i) rely on Customer's PIU Certification in its own PIU
filings and (ii) file Customer's PIU certification with any governmental
authority, any third party carrier it uses or any ILEC or CLEC. In the event
any governmental authority requires an audit of Supplier's PIU Certifications
or its interstate and intrastate minutes of traffic, Customer agrees to
cooperate in such audit at its expense and make its call detail records,
billing systems and other necessary information reasonably available to
Supplier solely for purposes of verifying Customer's interstate and intrastate
minutes of use. Customer agrees to indemnify Supplier for any liability or
costs (including, without limitation, any back-billing or penalties and legal
fees and expenses) Supplier incurs in the event the percentages in any PIU
Certification provided by Customer are different than those determined by any
such audit.
6. SECURITY DEPOSITS.
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A. Amount. Subject to paragraph D of this Section 6, Customer shall furnish
Supplier simultaneously with the execution of this Agreement a security deposit
equal to the aggregate amount that Supplier estimates, in its sole discretion,
would be due hereunder for Services during one month (the "SECURITY DEPOSIT").
The Security Deposit shall be (i) cash in U.S. dollars in such amount to be held
by Supplier during the term of the Agreement, or (ii) an unconditional
irrevocable letter of credit for such amount, naming Supplier as the sole
beneficiary, issued in a form and by a bank reasonably acceptable to Supplier
and to remain outstanding at all times during the term of the Agreement, or
(iii) such other instrument or device as mutually agreed to by the parties.
Customer acknowledges and agrees that the Security Deposit is not a prepayment
to be applied against the future provision of Service and the entire Security
Deposit amount, subject to paragraphs B and D of this Section 6, is to remain
outstanding at all times during the term of this Agreement.
B. Adjustment. The adequacy of the Security Deposit will be reviewed by
Supplier on a quarterly basis and, in the event that Customer's actual
aggregate monthly charges for Service exceeds the amount of the Security
Deposit, as determined by Supplier in its sole discretion, Customer shall,
within five days of receiving written notice from Supplier, provide additional
cash or increase the stated amount of the letter of credit in an amount equal
to the difference between such charges and the then-existing Security Deposit.
C. Use and Replenishment. The Security Deposit shall not bear interest and
Customer shall bear all costs related to the issuance of the letter of credit
described above. Supplier shall have no obligation to return any portion of the
Security Deposit unless and until Customer has paid all amounts due to Supplier
hereunder or otherwise. Supplier shall have the right to apply all or part of
the Security Deposit to any amount that has become due hereunder and not
received by Supplier as set forth herein. Upon application of any part of the
Security Deposit, Customer shall, within five days of receiving written notice
from Supplier,
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replenish the part of the Security Deposit, so applied. Any application of all
or a part of the Security Deposit to any overdue amount does not constitute a
waiver of Supplier's right to terminate this Agreement under Section 15.
D. Waiver. Supplier, in its sole discretion, may waive its right to
require a Security Deposit as set forth in this Section 6 or may reduce the
required amount of the Security Deposit, subject to its right to later require
Customer to fully comply with the provisions of this Section 6, upon a review
of any financial statements of Customer that Supplier may request and upon its
determination, in the sole discretion of Supplier, that Customer's financial
circumstances do not require a Security Deposit. Customer represents that any
financial statements provided to Supplier shall be prepared in accordance with
generally accepted accounting principles and will be true and correct.
7. LOCKBOX AGREEMENT. Customer shall direct all of Customer's End-Users to
deposit any money owed by such End-User to Customer directly into a lockbox
account at the Bank of Oklahoma, N.A. (the "BANK") owned jointly by Customer
and the Supplier, and authorize the Supplier to make automatic clearinghouse
fund transfers from such lockbox accounts to the account of Supplier and
Customer according to the terms and conditions of a lockbox agreement in form
and substance reasonably satisfactory to Customer and Supplier. The Bank shall
provide both Customer and Supplier with all records and statements with respect
to the lockbox account each month. Supplier shall be entitled to receive from
the lockbox account 80% of the amount in the lockbox paid twice monthly (the
"SUPPLIER LOCKBOX PAYMENT") as payment for the Services and Customer shall be
entitled to receive from the lockbox account, 20% of the amount in the lockbox
(the "CUSTOMER LOCKBOX PAYMENT") subject to the terms and conditions herein.
Once a month (the "COMPARISON DATE"), Supplier shall compare the Supplier
Lockbox Payment with the amount then owed for the Services provided hereunder
and shall provide a copy of such comparison to Customer within seven (7) days
of the Comparison Date. In the event the Supplier Lockbox Payment satisfies
current invoices prior to the Comparison Date, the Customer Lockbox Payment
shall increase
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to one hundred percent (100%) until such time as the next invoice is rendered.
In the event that the Supplier Lockbox Payment exceeds the amount owed to
Supplier during any month for the Services provided hereunder, Supplier shall
pay Customer the excess within ten (10) days of the Comparison Date. In the
event that the Supplier lockbox Payment is insufficient to cover the amount
owed to Supplier during any month for the Services provided hereunder, (the
aggregate amount by which the payments have been insufficient is referred to as
the "SHORTFALL") the Supplier Lockbox Payment shall increase to one hundred
percent (100%) of the amount deposited in the lockbox and Customer shall pay
Supplier any additional amount needed to cover any Shortfall. When Supplier has
received sufficient funds from the lockbox account to reduce the Shortfall to
zero, the Supplier Lockbox and Customer Lockbox Payment shall revert to the
percentages applicable on the date the Shortfall first occurred. Supplier shall
have the right to audit Customer's books and records, including, without
limitation, Customer's invoicing records to assure Customer its compliance
hereunder. Customer shall be responsible for all fees and expenses associated
with said lockbox agreement. A lockbox agreement and fee schedule will be
attached hereto prior to execution of this agreement as a separate document.
8. EXOGENOUS CHARGES.
A. Telecommunications Charges. In addition to the rates and charges listed
in Exhibit D, Customer shall pay to Supplier, on a direct pass-through basis;
(i) primary interexchange carrier change charges; and (ii) the primary
interexchange carrier charge ("PICC"). Customer shall also reimburse (without
markup) Supplier for amounts paid to payphone service providers for toll-free
and access code calls originated by Customer's End Users from payphones and,
with respect to toll-free numbers assigned to Customer's End Users, amounts
paid to the National Administrative Services Center. Customer shall also pay,
without markup, amounts paid by Supplier toward the universal service programs
established or imposed by the FCC or any state that are incurred directly on
account of the Service provided by Supplier to Customer.
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B. Tax Exemption. Within ten (10) business days after the date hereof,
Customer shall furnish to Supplier, and keep current during the term of this
Agreement, valid and appropriate tax exemption certificates in the form
attached hereto as Exhibit E, for all applicable jurisdictions (federal, state
and local) in which it performs customer billing. Customer is responsible for
properly charging tax to its subscribers and for the proper and timely
reporting and payment of applicable taxes to the taxing authorities and shall
defend and indemnify Supplier from payment and reporting of all applicable
federal, state and local taxes, including, but not limited to, gross receipts
taxes, surcharges, franchise fees, occupational, excise and other taxes (and
penalties and interest thereon), relating to the Services. Such
indemnification, includes costs and expenses (including reasonable attorney's
fees) incurred by Supplier in settling, defending or appealing any claims or
actions brought against it relating to said taxes. If Customer fails to provide
and maintain the required certificates, Supplier may charge Customer and
Customer shall pay such applicable taxes.
9. FRAUDULENT CALLS. Supplier shall promptly notify Customer of any notice it
receives from its own fraud detection systems or otherwise of any actual or
potential fraudulent usage of the Services provided to Customer's End Users.
Customer hereby authorizes Supplier to take any and all actions as may be
reasonably necessary to prevent or minimize toll fraud, including, but not
limited to, disabling numbers or authorization codes, and agrees to indemnify
and hold harmless Supplier for any and all claims arising out of such actions.
Notwithstanding anything to the contrary, Customer shall not be responsible for
any charges incurred as a result of fraudulent usage of the Services of which
Supplier has or receives knowledge, but Customer will be responsible for all
other fraudulent calls.
10. TERM. This Agreement is effective as of the date hereof and shall remain in
force and effect for a period of one (1) year from the Service Commencement
Date, unless earlier terminated pursuant to its terms. This Agreement
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will continue from year to year after the end of the one year term until either
party terminates this Agreement by giving the other 30 days written notice of
termination.
11. PROVISION OF BALANCE SHEET. Prior to Service Commencement Date, and within
sixty (60) days after the end of each fiscal quarter, Customer shall provide
Supplier with a consolidated balance sheet of Customer as of the end of such
quarter and consolidated statements of income and retained earnings for such
quarter and the fiscal year to date through such quarter, all in reasonable
detail and certified by Customer's chief financial officer as having been
prepared in accordance with generally accepted accounting principles,
consistently applied. Supplier has the right to review Customer's credit at any
time during the Term of this Agreement, and to require a cash deposit or other
security satisfactory to Supplier.
12. FAILURE OF PERFORMANCE. Customer shall immediately notify Supplier of any
problems or End-User complaints associated with the Service, including, but not
limited to, excess noise, echo or loss of service. The liability of Supplier
for damages for mistakes, omissions, interruptions, delays, errors or defects
in transmission ("FAILURE OF PERFORMANCE") occurring in the furnishing of
Services is limited to not charging Customer for any Services that Supplier has
failed to provide. Interruption for system maintenance does not constitute a
Failure of Performance. In the event of a Failure of Performance, Supplier
shall use its reasonable efforts to correct such failure as soon as reasonably
practicable after Supplier is notified of such failure. In the event (i)
Supplier notifies Customer that Supplier cannot correct a Failure of
Performance; or (ii) Supplier fails to deliver Services meeting industry
standards of performance, which failure is not cured within five (5) days of
written notice thereof by Customer to Supplier, Supplier and Customer, each in
its sole discretion, shall have the right to cancel the affected service(s). In
the event all, or any portion of, the Services are terminated pursuant to this
paragraph, Customer shall remain liable for the Usage Charges for the affected
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Services that were rendered prior to the effective date of termination.
13. LIMITATION OF LIABILITY. Supplier's liability arising out of delays in
restoration of the Services or out of mistakes, accidents, omissions,
interruptions, or errors or defects in transmission in the provision of
Services, shall be subject to the limitations in Section 12 above and in the
applicable Tariff. IN NO EVENT SHALL SUPPLIER BE LIABLE TO CUSTOMER OR ANY End
User OR ANY OTHER THIRD PARTY IN ANY RESPECT, INCLUDING, WITHOUT LIMITATION,
FOR ANY DAMAGES, EITHER DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL,
ACTUAL, PUNITIVE, OR ANY OTHER DAMAGES, OR FOR ANY LOST PROFITS OF ANY KIND OR
NATURE WHATSOEVER, ARISING OUT OF MISTAKES, ACCIDENTS, ERRORS, OMISSIONS,
INTERRUPTIONS, OR DEFECTS IN TRANSMISSION, OR DELAYS, INCLUDING THOSE WHICH MAY
BE CAUSED BY REGULATORY OR JUDICIAL AUTHORITIES, ARISING OUT OF OR RELATING TO
THIS AGREEMENT OR THE OBLIGATIONS OF SUPPLIER PURSUANT TO THIS AGREEMENT.
SUPPLIER MAKES NO WARRANTY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY, WHETHER
EXPRESS, IMPLIED, OR STATUTORY, AS TO THE DESCRIPTION, QUALITY,
MERCHANTABILITY, COMPLETENESS OR FITNESS FOR ANY PURPOSE OF ANY SERVICE
PROVIDED HEREUNDER OR DESCRIBED HEREIN, OR AS TO ANY OTHER MATTER, ALL OF WHICH
WARRANTIES BY SUPPLIER ARE HEREBY EXCLUDED AND DISCLAIMED. For purposes of this
Section, the term "Supplier" shall be deemed to include Supplier, its
shareholders, directors, officers and employees, and any person or entity
assisting Supplier in its performance pursuant to this Agreement.
14. CONFIDENTIAL INFORMATION AND INTELLECTUAL PROPERTY.
A. Definition. "CONFIDENTIAL INFORMATION" means all information disclosed
orally or in writing by one party to the other party and which is clearly
identified by the disclosing party at the time of disclosure as confidential
information of the disclosing party. With respect to information orally
disclosed by one party to the other party, the disclosing party must provide
the recipient with a written summary of such information, designating such
information as confidential, within one week after the oral disclosure was made
in order for such information to be
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considered Confidential Information. All information concerning either
Supplier's or Customer's traffic volume/distribution and the identity of
Supplier's or Customer's customers given to either party under this Agreement
or learned in connection with this Agreement or any other transaction between
Supplier and Customer is hereby acknowledged by both Supplier and Customer to
be Confidential Information regardless of whether it is so identified by the
party supplying such information.
B. Obligation. Each party shall take reasonable steps to safeguard
Confidential Information of the other party utilizing at least the same degree
of care it utilizes in protecting its own confidential information. The
obligations of the recipient of Confidential Information set forth in this
Section do not apply to the extent that: (i) such Confidential Information
becomes generally available to the public other than as a result of
unauthorized disclosure by the recipient or persons to whom the recipient has
made the information available; (ii) a party received such Confidential
Information on a non-confidential basis, from a third party lawfully possessing
and lawfully entitled to disclose such information, prior to its receipt from
the disclosing party. Further, the recipient may disclose Confidential
Information pursuant to any judicial or governmental request, requirement or
order. The recipient, however, shall take reasonable steps to give the
disclosing party sufficient prior notice so he may contest such request,
requirement or order. Confidential Information shall remain the property of the
disclosing party and shall be returned to the disclosing party or destroyed
upon request of the disclosing party.
C. Intellectual Property. No patent, copyright, trademark or trade secret
protected right, or technology or other proprietary right is licensed, granted
or otherwise transferred by this Agreement, except for the right to benefit
from the use of such technology or information in the course of the provision
of Services.
D. Use of Supplier Name. Upon execution of Supplier's trademark license
agreement, Customer may refer to itself as
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an authorized user of Supplier's network in promotional, advertising or other
materials upon Customer's execution of Supplier's trademark license agreement;
and use Supplier's logos, trade marks, and service marks, in its promotional,
advertising or other materials. Customer shall change or correct, at Customer's
expense, any such material which Supplier, in its sole judgment, determines to
be inaccurate, misleading or otherwise objectionable in relation to using
Services. Customer is explicitly authorized to use the following statements in
its sales literature: (i) "[Customer] utilizes the [Supplier]'s network"; (ii)
"[Customer] utilizes [Supplier]'s facilities"; (iii) "[Supplier] provides only
the network facilities"; and (iv) "[Supplier] is [Customer]'s network services
provider".
E. Remedies. In the event of a breach or threatened breach of the
foregoing provisions, Supplier shall be entitled to an injunction or
restraining order, in addition to such other rights or remedies as may be
available under this Agreement, at law or in equity, including but not limited
to money damages.
15. CUSTOMER DEFAULT. "CUSTOMER DEFAULT" means Customer: (i) breaches any
material provision of this Agreement, including, but not limited to, the
provisions regarding payment; or (ii) uses the Services for any unlawful
purpose or in any unlawful manner. In the event of a Customer Default, Supplier
may, upon notice to Customer (in addition to the other rights or remedies as
Supplier may have under this Agreement, at law or in equity): (i) suspend
Services to Customer until such time that such circumstance is corrected
(provided Supplier shall not be prohibited from terminating this Agreement
after suspending Services); (ii) declare all Usage Charges that have been
billed to Customer by Supplier to be immediately due and payable whereupon all
such amounts shall become immediately due and payable; and (iii) terminate this
Agreement. If Customer files or initiates proceedings or has proceedings filed
or initiated against it, relating to its liquidation, insolvency,
reorganization or other relief (such as the appointment of a trustee, receiver,
liquidator, custodian or other official) under any bankruptcy, insolvency or
other similar law or
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makes an assignment for the benefit of its creditors or enters into an
agreement for the composition, extension or readjustment of its obligation in
connection with the foregoing, the Services shall terminate automatically,
without notice.
16. SYSTEM MAINTENANCE. Supplier may interrupt the Services for the performance
of routine system maintenance, in which case Supplier will use reasonable
efforts to notify Customer prior to the interruption and to conduct such
maintenance during non-peak hours.
17. CUSTOMER WARRANTS. Customer hereby represents and warrants that it is
certified to do business in all jurisdictions in which it conducts business and
is in good standing in all such jurisdictions. Customer further represents and
warrants that it is certified by the proper regulatory agencies to provide
interstate, intrastate and international long distance services to End Users in
those jurisdictions where such services are to be provided by Customer, and
will furnish Supplier copies of such certificates upon Supplier's request. This
Agreement is subject to, and Customer agrees to comply with, all applicable
federal, state and local laws, and regulations, rulings and orders of
governmental agencies, including, but not limited to, the Communications Act of
1934, as amended, the Rules and Regulations of the FCC and state public utility
or service commissions ("PSC"), tariffs and the obtaining and continuance of
any required certification, permit, license, approval or authorization of the
FCC and PSC or any governmental body, including, but not limited to regulations
applying to feature group termination and letters of agency.
18. NO THIRD PARTY BENEFICIARIES. This Agreement is made exclusively for the
benefit of the parties and not any third party.
19. COUNTERPARTS. This Agreement may be executed in any number of counterparts,
each of which shall be deemed an original and, when taken together, shall
constitute one document.
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20. FORCE MAJEURE. Supplier shall not be liable for any failure of performance
hereunder due to causes beyond its reasonable control, including, but not
limited to: acts of God, fire, explosion, vandalism, cable cut, storm or other
similar catastrophes; any law, order, regulation, direction, action or request
of the United States government, or of any other government, including foreign,
state and local governments having jurisdiction over either of the parties or
the Services, or of any department, agency, commission, court, bureau,
corporation or other instrumentality of any one or more of said governments, or
of any civil or military authority; national emergencies; insurrections; riots;
wars; or strikes, lock outs, work stoppages or other labor difficulties.
21. SURVIVAL. The covenants and agreements of Customer contained in this
Agreement with respect to payment of amounts due and indemnification shall
survive any termination of this Agreement.
22. NOTICES. ALL notices required under this Agreement shall be given in
writing and delivered by a nationally recognized overnight courier, postage
prepaid, or facsimile to the addresses set forth below:
If to Supplier: TeleHub Network Services Corporation
▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇
▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇ ▇▇▇▇▇
Attention: G. ▇▇▇▇▇▇▇ ▇▇▇▇▇,
Vice President Sales, Marketing
and Technology Integration
Fax: (▇▇▇) ▇▇▇-▇▇▇▇
If to Customer: Global Telephone Corporation
▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
Attention: ▇▇▇▇▇ ▇. ▇▇▇▇, President
Fax: (▇▇▇) ▇▇▇-▇▇▇▇
A list of contacts for each party for the administration of this Agreement is
attached as Exhibit F.
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23. HEADINGS. The paragraph headings used in this Agreement are for purposes of
convenience only and shall not be deemed a part of this Agreement for purposes
of construction or interpretation.
24. GENERAL TERMS. This Agreement shall be construed under the laws of the
state of California. The waiver of a breach hereof shall not be construed to be
a waiver of any subsequent breach. Any dispute relating hereto shall be
resolved by binding arbitration in the San Francisco Bay area of California
under the rules of the American Arbitration Association. If any term hereof is
held to be invalid or unenforceable, this Agreement shall be construed without
such invalid or unenforceable term. This Agreement is the entire agreement
between the parties pertaining to the Services. This Agreement may only be
modified or amended by an instrument in writing executed by each party.
Customer may not assign this Agreement without the prior written consent of
Supplier. The rates hereunder do not include any sales, use or utility taxes.
Customer shall pay to Supplier any such taxes that Supplier may be required to
collect or pay.
-16-
Initials: CSH GRC
------ ------
17
25. SPECIAL PROVISIONS. Additional special provisions are attached as
Exhibit G.
To confirm their agreement to be bound hereby, the parties hereto have
executed this Agreement below:
TELEHUB NETWORK SERVICES CORPORATION GLOBAL TELEPHONE CORPORATION
By: /s/▇▇▇▇▇▇ ▇. ▇▇▇▇▇ By: /s/▇▇▇▇▇ ▇. ▇▇▇▇
------------------------------ -----------------------------
Name: ▇▇▇▇▇▇ ▇. ▇▇▇▇▇ Name: ▇▇▇▇▇ ▇. ▇▇▇▇
---------------------------- ---------------------------
Title: VP, Sales & Marketing Title: President
--------------------------- --------------------------
Date: 4/13/98 Date: 8-APRIL-98
--------------------------- ---------------------------
3 YEAR AGREEMENT ▇▇▇▇.▇▇▇
-17-
Initials: CSH
------ ------
18
LIST OF EXHIBITS
Exhibit A - Services
Exhibit B - CDR Specifications
Exhibit C - Forecast Form
Exhibit D - Rates
Exhibit E - Tax Exemption Form
Exhibit F - Contacts
Exhibit G - Special Provisions
List of Exhibits - Page 1 of 1
Initials: CSH GRC
------ ------
19
EXHIBIT A
SERVICES
Check appropriate service(s), subject to availability:
X Switched 1+ service
X Dedicated 1+ Service
X Switched Toll-free Service
X Dedicated Toll-free Service
X Calling Card
X Debit Card
X Operator Services
X Directory Assistance
X Internet Access
X International Termination
____ International Call Back
X Voicemail
X lOxxx Dialing
X Private Line
X Provisioned Bandwith on Demand (usage sensitive,
distance sensitive billing)
Scheduled Availability will be provided upon request
Exhibit A - Page 1 of 1
Initials: CSH GRC
------ ------
20
EXHIBIT B
Billing Contact Information &
Specifications
for Call Detail Records
1. CDR Media Type Set-Up:
In order to receive the appropriate call format and method of distribution it
is imperative that this CDR Provisioning Request Form is completed and sent
with the original Telecommunications Wholesale Service Agreement. The CDR form
requests vital information as described below:
1.1 SUBSCRIBER COMPANY INFORMATION
The name by which the Subscriber Customer is identified in the TeleHub billing
system.
Name: Global Telephone Corporation
Subscriber Contact Name: Director of Operations, ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
Contact Telephone #: (▇▇▇) ▇▇▇-▇▇▇▇
Contact Fax #: (▇▇▇) ▇▇▇-▇▇▇▇
1.2 ACCOUNT NUMBERS:
Should be the same as provided by TeleHub Customer Services to the
Subscriber Customer:
------------------------------------------------
(Provided by TeleHub Accounting)
1.3 MEDIA FREQUENCY:
The interval in which your Subscriber wants to receive the call records
(Sub-Daily, Daily, Weekly, Monthly or some other timeframe). If Sub-Daily,
Daily or some other timeframe is selected the TeleHub Customer Services must
begin a process to establish the dedicated link used for the transmission of
call records. The account will be initially set-up to receive weekly tape or
diskette media based on the volume, until the alternative installation process
has been completed:
Select Media Frequency:
Sub-Daily Daily X Weekly Monthly
--- --- --- ------
For calls processed by other carriers on behalf of Telehub, frequency is
subject to receipt of call records from the other carrier.
Exhibit B - Page 1 of 3
Initials: CSH GRC
------ ------
21
EXHIBIT B (continued)
1.4 MEDIA TYPE:
The physical media selection is required (Tape, Cartridge, Diskette, CD-ROM,
or TeleHub Web Download). Please complete the sub category information for the
media type selected. (i.e. if Tape is selected, specify: standard label or no
label 1600 bpi or 6250 bpi, ASCII or EBCDIC). Monthly frequency only available
for CD-ROM (based on volume):
Tape Cartridge Diskette CD ROM _ WEB Download X
1.5 SHIP TO ADDRESS:
Specify the location that the physical media will be sent to, whether it is
your site or a third party billing vendor. Also provide the following:
* Company name: Global Telephone Corporation
* Recipient Name: Director of Operations
* Street address: ▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
* Suite #: 6th Floor
* City_Boston State_MA Zip Code 02116
* Contact Phone or Pager:
Area Code and # that is answered 7X24):▇▇▇-▇▇▇-▇▇▇▇
* Fax Phone: Area Code and #: (▇▇▇) ▇▇▇-▇▇▇▇
1.6 CONTRACT TYPE:
Specify whether the account is dedicated or switched access. (In the future
the travel card and other enhanced service features will be included for media
provided by TeleHub):
Switched Access Dedicated Both X
---------------------- ----------- ---
The dedicated CSA will contact the Subscriber Customer upon receipt of credit
approval for the account. The CSA will initiate the process of establishing
the dedicated link used for transmission of the CDR's. This TeleHub contact
will instruct the Subscriber on how to access the TeleHub website, provide
information about the software and hardware requirements. The set-up
provisioning will take approximately 30-45 days to complete for dedicated
access.
Exhibit B - Page 2 of 9
Initials: CSH GRC
------ ------
22
2. EDE Set-Up
New Subscriber Customers to TeleHub: EDE is the electronic data exchange
process to be used by TeleHub to provide current data on account activity. An
EDE reference handbook or guide prepared by the TeleHub Customer Service Group
will be made available on request by a Subscriber. The guide will instruct the
Subscriber on how to interface with TeleHub regarding the following items:
* Assigning and canceling login ID's and Passwords
* File Creation and file layout parameters for 1+ANI, account code
* File Submittal and Retrieval
* Response Files
* Reject Codes
* TeleHub Software Programs
* TeleHub WEB page
* And many other topics related to electronic order entry
Dedicated circuits to the RAS server can be established and the Sales Agent
should discuss this with the Subscriber and make the necessary arrangements for
ordering the facilities. If training is necessary the TeleHub Customer should
call ▇▇▇▇▇▇▇ ▇▇▇▇▇▇(▇▇▇-▇▇▇-▇▇▇▇) to schedule either on-site or Gurnee-Site
Training. The TeleHub direct Customer Service Group can be reached at
(847-782-8090). To report outages or trouble tickets only (888-383-2482)
Exhibit B - Page 3 of 9
Initials: CSH GRC
------ ------
23
EXHIBIT C
PROJECTED NETWORK USAGE FORECAST
To allow Telehub to provide unsurpassed service, please fill in the below
requested information. This information is used for planning purposes only and
is in no way to be construed as a commitment by either party, without an
approved Telecommunications Carrier Services Agreement.
------------------------------------------------------------------------
COMPANY NAME
------------------------------------------------------------------------
DATE OF PROJECTED FORECAST:
------------------------------------------------------------------------
SWITCHED SERVICES
-----------------------------------------------------------------------------------------------------------
TOTAL DOMESTIC MINUTES OF OUTBOUND INBOUND INTERNATIONAL TERMINATING
PROJECTIONS YEAR 1 USE(MOU) PROJECTIONS PERCENTAGE PERCENTAGE MINUTES OF USE(MOU)
-----------------------------------------------------------------------------------------------------------
SWITCHED DEDICATED
-----------------------------------------------------------------------------------------------------------
MONTH 1
-----------------------------------------------------------------------------------------------------------
MONTH 2
-----------------------------------------------------------------------------------------------------------
MONTH 3
-----------------------------------------------------------------------------------------------------------
MONTH 4
-----------------------------------------------------------------------------------------------------------
MONTH 5
-----------------------------------------------------------------------------------------------------------
MONTH 6
-----------------------------------------------------------------------------------------------------------
TOTAL
-----------------------------------------------------------------------------------------------------------
MONTH 12
-----------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------
TOTAL
PROJECTIONS YR 2
-----------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------
AREA OF OPERATIONS
Please provide an indication of where your Sales Activity is concentrated by
city and state or regional area. A brief description of your marketing
method (i.e. independent sales agent, in-house sales, telemarketing etc.). If
available, attach an NPA/NXX list of total minutes of use by Tandem or by
Individual Serving Office
-----------------------------------------------------------------------------------------------------------
SALES AREA MARKETING # BUSINESS # RESIDENTIAL ACCESS TYPE ACCESS TYPE PROJECTED # OF
BY CITY/STATE METHOD CUSTOMERS CUSTOMERS % SWITCHED % DEDICATED T-1'S REQUIRED
-----------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------
EXHIBIT C - PAGE 1 OF 1
Initials: CSH GRC
------ -------
24
EXHIBIT D
1. DOMESTIC RATES INTERSTATE/INTRASTATE SWITCHED 1+
All rates per minute of usage. Billing increments for all domestic origination
will be in one second billing increments.
(a) INTERSTATE, ALL LATA GROUPS except LATA 836, $0.075
SEE EXHIBIT G CSH
Interstate Switched 1+ rate of $0.075 includes
Interstate usage originating from & terminating to all
exchanges for all times periods, for All LATA Groups
except those shown below in LATA Group 836. This rate is also
applicable to switched Toll-Free Origination.
Supplier will provide Customer with the following volume discounts on the
aggregated volume for interstate, intrastate and dedicated usage at the levels
shown assuming all invoices are current and paid within the previously agreed
timeframes. Discounts will only be calculated at each monthly revenue level
attained for that month. (For example should the first monthly usage minutes
total 2,000,000 minutes the invoice will be calculated at the $0.075 rate for
the first 1,000,000 minutes of usage and the next 1,000,000 minutes of usage
would be calculated at the $0.0713 rate). Should minutes of use decrease the
applicable rate for the monthly revenue level will be used. Monthly revenue
levels do not aggregate. The calculation of the volume discount is calculated
at the rate shown for each tier of the monthly revenue level for each month.
The following discount table includes revenue for 1+ Termination Services and
800/888 Origination Services.
-------------------------------------------------------------------
MONTHLY REVENUE LEVEL VOLUME DISCOUNT RATE
-------------------------------------------------------------------
$0 to $ 75,000 No additional discount $0.0750
-------------------------------------------------------------------
$ 75,001 to $175,000 5% $0.0713
-------------------------------------------------------------------
$175,001 to $400,000 9% $0.0683
-------------------------------------------------------------------
$400,001 to $650,000 13% $0.0653
-------------------------------------------------------------------
$650,001 to $950,000 17% $0.0623
-------------------------------------------------------------------
$950,001 to $1,250,000 21% $0.0593
-------------------------------------------------------------------
$1,250,001 and up 25 $0.0563
-------------------------------------------------------------------
NOTE: Add $0.02 to above rates per minute for terminations to non-RBOC or
locations.
(b) INTRASTATE, ALL LATA GROUPS $0.075
EXCEPT LATA 836, SEE EXHIBIT G CSH
Intrastate Switched 1+ rate of $0.075 includes intrastate usage originating
from & terminating to all exchanges for all time periods, for All LATA Groups
except those shown below in LATA Group 836. This rate is also applicable to
switched Toll-Free Origination.
Exhibit D - Page 1 of 9
Initials: CSH GRC
-------- -----------
25
(c) LATA GROUP 836 $0.136
(i) Wake and Midway Islands
(ii) Alaska, Hawaii, US Virgin Islands, Puerto Rico $0.095
1+ Terminating
2
-
(iii) 800 Origination from Extended Non-Mainland Points
to the Domestic Mainland
Alaska $0.1244
Hawaii (1+800) $0.0725
Puerto Rico $0.0856
US Virgin Islands $0.1089
Canada $0.20552
(d) CALLING CARD (Supplier will provide PINs and provide $0.135
800 access and transport; Customer must issue own cards)
2. DEDICATED ACCESS RATE PER MINUTE OF USAGE TBD
DEDICATED PRICING IS "TO BE DETERMINED" WHEN TELEHUB IS PREPARED TO
PROVIDE THIS SERVICE. THE TARGET RATE OF $0.036 HAS BEEN REQUESTED.
3. INTERNATIONAL RATES SHOWN ON PAGES 3 - 9 (ATTACHED)
Rates may be changed upon notice to Customer.
Billing increments for international calls will be 30/6 except Mexico
60/60
SEE EXHIBIT G FOR ANY ADDITIONAL RATE CONSIDERATIONS
Exhibit B - Page 2 of 9 Initials: CSH GRC
-------- --------
26
----------------------------------------------------------------------
COUNTRY RATE*
DESTINATION CODES (SUBJECT TO CHANGE)
----------------------------------------------------------------------
AFGHANISTAN 93 1.7222
----------------------------------------------------------------------
ALBANIA 355 0.4278
----------------------------------------------------------------------
ALGERIA 213 0.4111
----------------------------------------------------------------------
AMERICAN SAMOA 684 0.5544
----------------------------------------------------------------------
ANDORRA 376 0.3889
----------------------------------------------------------------------
ANGOLA 244 0.6333
----------------------------------------------------------------------
ANGUILLA 809/497 0.5667
----------------------------------------------------------------------
ANTARCTICA (▇▇▇▇▇) 640 0.4556
----------------------------------------------------------------------
ANTIGUA/Barbuda 809/460 0.5000
----------------------------------------------------------------------
ARGENTINA 54 0.5000
----------------------------------------------------------------------
ARMENIA 374 0.7222
----------------------------------------------------------------------
ARUBA 297 0.3533
----------------------------------------------------------------------
ASCENSION ISLANDS 247 0.7111
----------------------------------------------------------------------
AUSTRALIA 61 0.1278
----------------------------------------------------------------------
AUSTRIA 43 0.2000
----------------------------------------------------------------------
AZERBAIJAN 994 0.4667
----------------------------------------------------------------------
BAHAMAS 809/321 0.2222
----------------------------------------------------------------------
BAHRAIN 973 0.7889
----------------------------------------------------------------------
BANGLADESH 880 0.9667
----------------------------------------------------------------------
BARBADOS 809/228 0.5222
----------------------------------------------------------------------
BELARUS 375 0.4444
----------------------------------------------------------------------
BELGIUM 32 0.1889
----------------------------------------------------------------------
BELIZE 501 0.7556
----------------------------------------------------------------------
BENIN 229 0.6222
----------------------------------------------------------------------
BERMUDA 809/231 0.2556
----------------------------------------------------------------------
BHUTAN 975 0.7444
----------------------------------------------------------------------
BOLIVIA 591 0.6889
----------------------------------------------------------------------
BOSNIA & HERZEGOVINA 387 0.4556
----------------------------------------------------------------------
BOTSWANA 267 0.6333
----------------------------------------------------------------------
BRAZIL 55 0.5000
----------------------------------------------------------------------
BRITISH VIRGIN ISLANDS 809/275 0.3778
----------------------------------------------------------------------
BRUNEI (Negara) 673 0.4667
----------------------------------------------------------------------
BULGARIA 359 0.3558
----------------------------------------------------------------------
BURKINA FASO 226 0.6249
----------------------------------------------------------------------
BURUNDI 257 0.6778
----------------------------------------------------------------------
CAMBODIA 855 1.0444
----------------------------------------------------------------------
CAMEROON 237 0.7338
----------------------------------------------------------------------
CAPE VERDE ISLAND 238 0.5222
----------------------------------------------------------------------
CAYMAN ISLANDS 809/945 0.4000
----------------------------------------------------------------------
Exhibit D - Page 3 of 9
Initials: CSH GRC
------- -------
* Rates as of March 1, 1998
27
-----------------------------------------------------------------------
COUNTRY RATE*
DESTINATION CODES (SUBJECT TO CHANGE)
-----------------------------------------------------------------------
CENTRAL AFRICAN 236 0.8123
REP
-----------------------------------------------------------------------
▇▇▇▇ REPUBLIC 235 1.1444
-----------------------------------------------------------------------
CHILE 56 0.2833
-----------------------------------------------------------------------
CHINA 86 0.8000
-----------------------------------------------------------------------
CHRISTMAS ISLAND 672 0.4684
-----------------------------------------------------------------------
COCOS ISL 672 0.4684
-----------------------------------------------------------------------
COLOMBIA 57 0.4278
-----------------------------------------------------------------------
COMOROS 269 0.7000
-----------------------------------------------------------------------
CONGO 242 0.7667
-----------------------------------------------------------------------
▇▇▇▇ ISLANDS 682 0.9556
-----------------------------------------------------------------------
COSTA RICA 506 0.5573
-----------------------------------------------------------------------
CROATIA- REPUB OF 385 0.4000
-----------------------------------------------------------------------
CUBA 53 0.6333
-----------------------------------------------------------------------
CUBA (Guantanamo) 53 0.4667
-----------------------------------------------------------------------
CYPRUS 357 0.4556
-----------------------------------------------------------------------
▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇.▇▇▇▇
-----------------------------------------------------------------------
▇▇▇▇▇▇▇ 45 0.1944
-----------------------------------------------------------------------
▇▇▇▇▇ ▇▇▇▇▇▇ 246 0.6778
-----------------------------------------------------------------------
DJIBOUTI 253 0.8000
-----------------------------------------------------------------------
DOMINICA 596 0.6389
-----------------------------------------------------------------------
▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇/▇▇▇ ▇.▇▇▇▇
-----------------------------------------------------------------------
▇▇▇▇▇▇▇ 593 0.4778
-----------------------------------------------------------------------
EGYPT 20 0.7222
-----------------------------------------------------------------------
EL SALVADOR 503 0.5222
-----------------------------------------------------------------------
EQUATORIAL GUINEA 240 1.1333
-----------------------------------------------------------------------
ERITREA 291 1.2222
-----------------------------------------------------------------------
ESTONIA 372 0.3667
-----------------------------------------------------------------------
ETHIOPIA 251 0.9333
-----------------------------------------------------------------------
FAEROE ISLANDS 298 0.3028
-----------------------------------------------------------------------
FALKLAND ISLANDS 500 0.8889
-----------------------------------------------------------------------
FIJI ISLANDS 679 0.8444
-----------------------------------------------------------------------
FINLAND 358 0.2333
-----------------------------------------------------------------------
FRANCE 33 0.1889
-----------------------------------------------------------------------
FRENCH ANTILLES 590 0.5167
-----------------------------------------------------------------------
FRENCH GUIANA 594 0.4556
-----------------------------------------------------------------------
FRENCH POLYNESIA 689 0.6556
-----------------------------------------------------------------------
GABON 241 0.7444
-----------------------------------------------------------------------
Exhibit D - Page 4 of 9
Initials: CSH GRC
-------- --------
* Rates as of ▇▇▇▇▇ ▇, ▇▇▇▇
▇▇
▇▇▇▇▇▇ 220 0.5222
-----------------------------------------------------------------------
COUNTRY RATE*
DESTINATION CODES (SUBJECT TO CHANGE)
-----------------------------------------------------------------------
GEORGIA 995 0.7840
-----------------------------------------------------------------------
GERMANY 49 0.1244
-----------------------------------------------------------------------
GHANA 233 0.5389
-----------------------------------------------------------------------
GIBRALTAR 350 0.4333
-----------------------------------------------------------------------
GREECE 30 0.3667
-----------------------------------------------------------------------
GREENLAND 299 0.6111
-----------------------------------------------------------------------
GRENADA 809/440 0.5833
-----------------------------------------------------------------------
GUADELOUPE 590 0.4900
-----------------------------------------------------------------------
GUAM 671 0.2000
-----------------------------------------------------------------------
▇▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ 0.4667
-----------------------------------------------------------------------
GUATEMALA 502 0.5222
-----------------------------------------------------------------------
GUINEA 224 0.7000
-----------------------------------------------------------------------
GUINEA-BISSAU 245 1.0556
-----------------------------------------------------------------------
GUYANA 592 0.7222
-----------------------------------------------------------------------
HAITI 509 0.5667
-----------------------------------------------------------------------
HONDURAS 504 0.5444
-----------------------------------------------------------------------
HONG KONG 852 0.2556
-----------------------------------------------------------------------
HUNGARY 36 0.2556
-----------------------------------------------------------------------
ICELAND 354 0.2778
-----------------------------------------------------------------------
INDIA 91 0.7222
-----------------------------------------------------------------------
INDONESIA 62 0.6667
-----------------------------------------------------------------------
IRAN 98 0.9333
-----------------------------------------------------------------------
IRAQ 964 0.9444
-----------------------------------------------------------------------
IRELAND 353 0.2111
-----------------------------------------------------------------------
ISRAEL 972 0.4056
-----------------------------------------------------------------------
ITALY 39 0.2278
-----------------------------------------------------------------------
IVORY COAST 225 0.9556
-----------------------------------------------------------------------
JAMAICA 809/287 0.6111
-----------------------------------------------------------------------
JAPAN 81 0.2056
-----------------------------------------------------------------------
JORDAN 962 0.7222
-----------------------------------------------------------------------
KAZAKHSTAN 7 0.5778
-----------------------------------------------------------------------
KENYA 254 0.7444
-----------------------------------------------------------------------
KIRIBATI 686 0.9111
-----------------------------------------------------------------------
KOREA- North 850 0.7667
-----------------------------------------------------------------------
KOREA - South 82 0.4278
-----------------------------------------------------------------------
KUWAIT 965 0.7667
-----------------------------------------------------------------------
KYRGYZSTAN 733 0.5778
-----------------------------------------------------------------------
Exhibit D - Page 5 of 9
Initials: CSH GRC
-------- --------
* Rates as of March 1, 1998
29
-----------------------------------------------------------------------
LAOS 856 0.8667
-----------------------------------------------------------------------
LATVIA 371 0.3667
-----------------------------------------------------------------------
COUNTRY RATE*
DESTINATION CODES (SUBJECT TO CHANGE)
-----------------------------------------------------------------------
LEBANON 961 0.7889
-----------------------------------------------------------------------
LESOTHO 266 0.6778
-----------------------------------------------------------------------
LIBERIA 231 0.5778
-----------------------------------------------------------------------
LIBYA 218 0.5747
-----------------------------------------------------------------------
LIECHTENSTEIN 41 0.3004
-----------------------------------------------------------------------
LITHUANIA 370 0.3778
-----------------------------------------------------------------------
LUXEMBOURG 352 0.2667
-----------------------------------------------------------------------
MACAO 853 0.4852
-----------------------------------------------------------------------
MACEDONIA 389 0.4889
-----------------------------------------------------------------------
MADAGASCAR 261 1.0556
-----------------------------------------------------------------------
MALAWI 265 0.5000
-----------------------------------------------------------------------
MALAYSIA 60 0.3500
-----------------------------------------------------------------------
MALDIVES 960 0.6778
-----------------------------------------------------------------------
▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇ ▇.▇▇▇▇
-----------------------------------------------------------------------
▇▇▇▇▇ 356 0.3000
-----------------------------------------------------------------------
MARIANAS ISLAND 0 0.5000
-----------------------------------------------------------------------
▇▇▇▇▇▇▇▇ ISLANDS 692 0.4667
-----------------------------------------------------------------------
MARTINIQUE 596 0.3556
-----------------------------------------------------------------------
MAURITANIA 222 0.7333
-----------------------------------------------------------------------
MAURITIUS 230 0.6667
-----------------------------------------------------------------------
MAYOTTE ISLAND 269 0.5333
-----------------------------------------------------------------------
MICRONESIA 691 0.9556
-----------------------------------------------------------------------
▇▇▇▇▇▇▇ ▇▇▇ 0.8333
-----------------------------------------------------------------------
MONACO 33 0.2556
-----------------------------------------------------------------------
MONGOLIA 976 0.8333
-----------------------------------------------------------------------
MONTSERRAT 809/491 0.5500
-----------------------------------------------------------------------
MOROCCO 212 0.5000
-----------------------------------------------------------------------
MOZAMBIQUE 258 0.6333
-----------------------------------------------------------------------
MYANMAR- UNION OF (BURMA) 95 0.9333
-----------------------------------------------------------------------
NAMIBIA 264 0.6556
-----------------------------------------------------------------------
NAURU 674 0.8000
-----------------------------------------------------------------------
NEPAL 977 0.9000
-----------------------------------------------------------------------
NETHERLANDS 31 0.1600
-----------------------------------------------------------------------
NETHERLANDS ANTILLES 599 0.2178
-----------------------------------------------------------------------
NEW CALEDONIA 687 0.7722
-----------------------------------------------------------------------
NEW ZEALAND 64 0.2000
-----------------------------------------------------------------------
Exhibit D - Page 6 of 9
Initials: CSH GRC
-------- --------
* Rates as of March 1, 1998
30
--------------------------------------------------------------------------------
NICARAGUA 505 0.6556
--------------------------------------------------------------------------------
NIGER REPUBLIC 227 0.7667
--------------------------------------------------------------------------------
NIGERIA 234 0.6889
--------------------------------------------------------------------------------
COUNTRY RATE*
DESTINATION CODES (SUBJECT TO CHANGE)
--------------------------------------------------------------------------------
NIUE 683 0.9333
--------------------------------------------------------------------------------
NORFOLK ISLAND 672 0.4000
--------------------------------------------------------------------------------
NORWAY 47 0.2056
--------------------------------------------------------------------------------
OMAN 968 0.8667
--------------------------------------------------------------------------------
PAKISTAN 92 1.0000
--------------------------------------------------------------------------------
▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇ 0.7778
--------------------------------------------------------------------------------
PANAMA 507 0.6222
--------------------------------------------------------------------------------
PAPUA NEW GUINEA 675 0.5111
--------------------------------------------------------------------------------
PARAGUAY 595 0.6778
--------------------------------------------------------------------------------
PERU 51 0.6444
--------------------------------------------------------------------------------
PHILIPPINES 63 0.4556
--------------------------------------------------------------------------------
POLAND 48 0.3667
--------------------------------------------------------------------------------
PORTUGAL 351 0.3667
--------------------------------------------------------------------------------
PUERTO RICO 809 0.1000
--------------------------------------------------------------------------------
QATAR 974 0.7556
--------------------------------------------------------------------------------
REUNION ISLAND 262 0.7778
--------------------------------------------------------------------------------
ROMANIA 40 0.4222
--------------------------------------------------------------------------------
▇▇▇▇▇▇-▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇ ▇.▇▇▇▇
--------------------------------------------------------------------------------
▇▇▇▇ Code: 750X, 751X
--------------------------------------------------------------------------------
RUSSIA-MOSCOW & ▇▇. ▇▇▇▇ ▇ ▇.▇▇▇▇
--------------------------------------------------------------------------------
▇▇▇▇ Code: 7095, 7096, 7097
--------------------------------------------------------------------------------
City Code: 7812 Band R16
--------------------------------------------------------------------------------
RWANDA 250 0.9000
--------------------------------------------------------------------------------
SAINT HELENA 290 0.7922
--------------------------------------------------------------------------------
SAINT KITTS & NEVIS 590 0.5444
--------------------------------------------------------------------------------
SAINT LUCIA 809/450 0.5111
--------------------------------------------------------------------------------
SAINT PIERRE et Miguelon 508 0.2889
--------------------------------------------------------------------------------
SAINT ▇▇▇▇▇▇▇ 809/456 0.6667
--------------------------------------------------------------------------------
SAIPAN - (ROTA) 670 0.9478
--------------------------------------------------------------------------------
SAN MARINO 39 0.4222
--------------------------------------------------------------------------------
SAO TOME 239 1.0667
--------------------------------------------------------------------------------
SAUDI ARABIA 966 0.7833
--------------------------------------------------------------------------------
SENEGAL 221 1.0111
--------------------------------------------------------------------------------
SERBIA 381 0.4444
--------------------------------------------------------------------------------
SEYCHELLES ISLAND 248 1.1333
--------------------------------------------------------------------------------
Exhibit D - Page 7 of 9
Initials: CSH GRC
-------- --------
* Rates as of March 1, 1998
31
-----------------------------------------------------------------------
SIERRA LEONE 232 0.8333
-----------------------------------------------------------------------
SINGAPORE 65 0.2389
-----------------------------------------------------------------------
SLOVAK REP 42 0.3889
-----------------------------------------------------------------------
SLOVENIA 386 0.3889
-----------------------------------------------------------------------
COUNTRY RATE*
DESTINATION CODES (SUBJECT TO CHANGE)
-----------------------------------------------------------------------
SOLOMON ISLANDS 677 0.7778
-----------------------------------------------------------------------
SOMALIA 252 1.1111
-----------------------------------------------------------------------
SOUTH AFRICA 27 0.4444
-----------------------------------------------------------------------
SPAIN 34 0.2667
-----------------------------------------------------------------------
SRI LANKA 94 0.9111
-----------------------------------------------------------------------
SUDAN 249 0.4444
-----------------------------------------------------------------------
SURINAME 597 0.9222
-----------------------------------------------------------------------
SWAZILAND 268 0.2778
-----------------------------------------------------------------------
SWEDEN 46 0.1111
-----------------------------------------------------------------------
SWITZERLAND 41 0.1556
-----------------------------------------------------------------------
SYRIAN ARAB REPUBLIC 963 1.0222
-----------------------------------------------------------------------
TAIWAN 886 0.3778
-----------------------------------------------------------------------
TAJIKISTAN 7 0.4556
-----------------------------------------------------------------------
TANZANIA 255 0.6111
-----------------------------------------------------------------------
THAILAND 66 0.6444
-----------------------------------------------------------------------
TOGO 228 0.7556
-----------------------------------------------------------------------
TONGA ISLANDS 676 0.8778
-----------------------------------------------------------------------
TRINIDAD & TOBAGO 809/622 0.5111
-----------------------------------------------------------------------
TUNISIA 216 0.4833
-----------------------------------------------------------------------
TURKEY 90 0.4393
-----------------------------------------------------------------------
TURKMENISTAN 7 0.7333
-----------------------------------------------------------------------
TURKS & CAICOS ISLAND 809/941 0.6000
-----------------------------------------------------------------------
TUVALU 688 0.8167
-----------------------------------------------------------------------
UGANDA 256 0.6889
-----------------------------------------------------------------------
UKRAINE 380 0.4556
-----------------------------------------------------------------------
UNITED ARAB EMIRATES 971 0.5333
-----------------------------------------------------------------------
UNITED KINGDOM 44 0.0833
-----------------------------------------------------------------------
URUGUAY 598 0.6000
-----------------------------------------------------------------------
UZBEKISTAN 7 0.5667
-----------------------------------------------------------------------
VANUATU 678 0.6889
-----------------------------------------------------------------------
VATICAN CITY 39 0.2333
-----------------------------------------------------------------------
VENEZUELA 58 0.3667
-----------------------------------------------------------------------
VIETNAM 84 0.9889
-----------------------------------------------------------------------
WALLIS & FUTUNA IS 681 0.3944
-----------------------------------------------------------------------
Exhibit D - Page 8 of 9
Initials: CSH GRC
-------- --------
* Rates as of March 1, 1998
32
-----------------------------------------------------------------------
WESTERN SAMOA 685 0.7778
-----------------------------------------------------------------------
YEMEN ARAB REPUBLIC 967 0.9333
-----------------------------------------------------------------------
YUGOSLAV- FED REP 381 0.4556
-----------------------------------------------------------------------
ZAIRE 243 0.6222
-----------------------------------------------------------------------
ZAMBIA 260 0.7222
-----------------------------------------------------------------------
COUNTRY RATE*
DESTINATION CODES (SUBJECT TO CHANGE)
-----------------------------------------------------------------------
ZANZIBAR 259 0.8627
-----------------------------------------------------------------------
ZIMBABWE 263 0.5333
-----------------------------------------------------------------------
Mexico -1 52 0.1987
-----------------------------------------------------------------------
▇▇▇▇▇▇ -▇ ▇▇ 0.2253
-----------------------------------------------------------------------
▇▇▇▇▇▇ -▇ ▇▇ 0.3320
-----------------------------------------------------------------------
▇▇▇▇▇▇ -▇ ▇▇ 0.3453
-----------------------------------------------------------------------
▇▇▇▇▇▇ -▇ ▇▇ 0.3987
-----------------------------------------------------------------------
▇▇▇▇▇▇ -▇ ▇▇ 0.4653
-----------------------------------------------------------------------
Mexico-7 (52S) 52 0.5053
-----------------------------------------------------------------------
Mexico -8 52 0.5320
-----------------------------------------------------------------------
Mexico City 0.3889
-----------------------------------------------------------------------
Canada (all NPA's) 0.1023
-----------------------------------------------------------------------
Exhibit D - Page 9 of 9
Initials: CSH GRC
-------- --------
* Rates as of March 1, 1998
33
EXHIBIT E
TELEHUB NETWORK SERVICES CORPORATION
STATEMENT RELIEVING TELEHUB NETWORK SERVICES CORPORATION
OF RESPONSIBILITY FOR BILLING AND COLLECTING FEDERAL
EXCISE TAX ON SERVICES PROVIDED COMMON CARRIERS FOR 1998
The undersigned hereby certifies that the services furnished by Telehub Network
Services Corporation ("TeleHub") will be used exclusively in the rendering of a
communication service upon all or a portion of which federal excise tax is
imposed, so that the services furnished by Telehub are exempt from federal
excise tax by Section 4251 of the Internal Revenue Code.
It is understood that no federal tax will be billed and collected by Telehub on
charges for said services and that it be the responsibility of the undersigned
to ▇▇▇▇ and collect such tax as may be due from its customers. In the event the
undersigned omits to ▇▇▇▇ or collect such taxes, and in the further event
Telehub is assessed such taxes, the undersigned agrees to pay and/or reimburse
Telehub such taxes, including interest and penalties.
Billing Name: /s/ GLOBAL TELEPHONE CORP
-------------------------
Address: ▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
-------------------------
▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇
-------------------------
Name: ▇▇▇▇▇ ▇. ▇▇▇▇ Title: President
---------------------- ------------
Signature: /s/ ▇▇▇▇▇ ▇. ▇▇▇▇ Date: 8-April-98
----------------- ------------
Initials: CSH GRC
------ ------
34
EXHIBIT F
Customer Contact Sheet
----------------------
Please complete all sections:
1. Contract Contact-Contractual issues, rate revisions and notifications:
Name: ▇▇▇▇▇ ▇. ▇▇▇▇, President
Telephone #: (▇▇▇) ▇▇▇-▇▇▇▇ Fax # (▇▇▇) ▇▇▇-▇▇▇▇
Mailing Address (not a P.O. Box FedEx will not accept)
▇▇▇▇▇▇_▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇_▇▇▇▇_▇▇▇▇▇▇_▇▇▇▇▇_▇▇_▇▇▇_▇▇▇▇▇_
2. Billing Contact-Person receiving invoices and ensuring timely payment of
invoices:
Name: ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇, Dir of Administration_Email Address-andreab@g-tel.com-
Telephone #___(▇▇▇) ▇▇▇-▇▇▇▇ _____Fax # _(▇▇▇) ▇▇▇-▇▇▇▇____________
Mailing Address (not a P.O. Box FedEx will not accept)
▇▇▇▇▇▇_▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ _________City ___Boston________
State_MA_Zip_02116_______
3. Technical Contact- Routing information, outage notifications, new
facilities ordering and any information required for any moves, adds, or
changes.
NAME____STEPHEN ▇▇▇▇▇▇, DIR OF OPERATIONS________________________________________
Telephone #___(▇▇▇) ▇▇▇-▇▇▇▇ ___Fax # __(▇▇▇) ▇▇▇-▇▇▇▇____ Email ▇▇▇▇▇▇▇__▇▇▇▇▇▇▇@▇-▇▇▇.▇▇▇_
Mailing Address (not a P.O. Box FedEx will not accept) Street __8 Newbury Street__________
City____ Boston____________ State_MA____________________ Zip_02116_______
4. Switch Tech Contact- Trouble ticket reporting
Name ___________________________ Pager #/Cell #_________________________________
Telephone # ______________________________Fax# _________________________________
5. Customer Service Contact- PIC Care, Possible Fraud Notifications, All
Subscriber day-to-day customer affecting issues:
Name/Title___Stephen Nyberg______ Pager/Cell #___ (same)________
Telephone # _______________ Fax # ______________ Email Address__________________________
Mailing Address (not a P.O. Box FedEx will not accept)
Street ______________________ City ______________________ State___ zip __________
Exhibit F - Page 1 of 1
35
EXHIBIT G
SPECIAL PROVISIONS
1. For the initial one hundred eighty (180) days of this Agreement Customer
shall be forward priced for InterState calls to $0.06
2. After the initial one hundred eighty (180) days of this Agreement
Customer understands that the rate to be charged going forward will be
at the MONTHLY REVENUE LEVEL reflected in Exhibit D for the balance of
the term of this agreement.
3. It is also understood by the parties that should TeleHub be unable to
provide services that Global Telephone is prepared to purchase from
TeleHub for any reasons. For example Dedicated and 800/888 Toll Free
that the ramp period will be extended for an additional ninety (90)
days. This additional ramp period would allow Global to meet its Volume
Discount levels which could provide a $0.0593 or $0.0563 rate.
4. It has also been agreed that should there be a material change in the
market place the parties agree to meet and discuss pricing based on any
access charge changes.
5. It is also understood between the parties that any pledge of the
Customer's end user customer base is only those customers using the
TeleHub network and that portion of the customer traffic which is on the
TeleHub network. Furthermore, such pledge is in lieu of the Security
Payment and Lockbox provisions in Paragraph's #6 and #7 of the
Agreement.
Exhibit G - Page 1 of 1
Initials: CSH GRC
--------- ---------
36
TELEHUB NETWORK SERVICES CORPORATION
---------------------------
STATE 1 + INTRASTATE
---------------------------
SWITCHED
---------------------------
AL $0.0606
---------------------------
AZ $0.0516
---------------------------
AR $0.0557
---------------------------
CA $0.0514
---------------------------
CO $0.0515
---------------------------
CT $0.0624
---------------------------
DE $0.0499
---------------------------
DC $0.0337
---------------------------
FL $0.0423
---------------------------
GA $0.0607
---------------------------
ID $0.0510
---------------------------
IL $0.0420
---------------------------
IN $0.0589
---------------------------
IA $0.0565
---------------------------
KS $0.0532
---------------------------
KY $0.0617
---------------------------
LA $0.0606
---------------------------
ME $0.0786
---------------------------
MD $0.0500
---------------------------
MA $0.0744
---------------------------
MI $0.0571
---------------------------
MN $0.0511
---------------------------
MS $0.0612
---------------------------
MO $0.0535
---------------------------
MT $0.0517
---------------------------
NE $0.0605
---------------------------
NV $0.0636
---------------------------
NH $0.0454
---------------------------
NJ $0.0508
---------------------------
NM $0.0516
---------------------------
NY $0.0603
---------------------------
NC $0.0607
---------------------------
ND $0.0511
---------------------------
OH $0.0578
---------------------------
OK $0.0531
---------------------------
OR $0.0516
---------------------------
PA $0.0504
---------------------------
RI $0.0455
---------------------------
SC $0.0610
---------------------------
SD $0.0511
---------------------------
TN $0.0611
---------------------------
TX $0.0594
---------------------------
UT $0.0511
---------------------------
VT $0.0685
---------------------------
VA $0.0338
---------------------------
WA $0.0516
---------------------------
WV $0.0499
---------------------------
WI $0.0564
---------------------------
WY $0.0517
---------------------------
Effective As Of 4/1/98
IntraLata Pricing Adendum for Global Telephone
Initials: CSH GRC
------- -------