Automatic Call Distribution definition

Automatic Call Distribution. (“ACD”) means routing new call attempts from the Contact Center platform to the correct destination.
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Automatic Call Distribution or “ACD” means a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions.
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Automatic Call Distribution. A device or system that distributes incoming calls to a specific PSAP, individual answering point, or group of answering positions. ACD uses a rules- based set of instructions (an algorithm) that determines the best available Telecommunicator or group of Telecommunicators to respond to a given incoming call.
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Examples of Automatic Call Distribution in a sentence

  • The Technical Service Desk utilises a phone system through Automatic Call Distribution (ACD), which directs the call straight through to available Technical Service Desk Analysts with an audible alert via their headsets.

  • Recommendations are based on: • Changes in numbers of transactions/telephone calls • Ratio of calls/transactions per person Our Government-dedicated service centres use Automatic Call Distribution (ACD) functionality with skill-based routing, providing real-time displays and historical reporting allowing us to monitor call flow and trends.

  • Incoming calls may be connected to an Automatic Call Distribution (ACD) system and may be recorded and/or monitored for quality purposes.

  • METRIC EXCLUSIONS Calls abandoned prior to the time the phone caller selects a menu option on the IVR or Automatic Call Distribution System for assistance by a live support technician are not counted as abandoned.

  • The average number of seconds between the time the caller first selects a menu option on the IVR or Automatic Call Distribution System for assistance by a live support technician to the time the phone call is verbally answered by a live support technician ready to start working on the call will be entered into ServiceFlow by the Service Desk via ServiceFlow Web Form.

  • This Module offers nodal Automatic Call Distribution (ACD), including advanced agent features and queuing capabilities.

  • Integritet Interactive Voice Response (IVR) (Service Operation) A form of Automatic Call Distribution that accepts User input, such as key presses and spoken commands, to identify the correct destination for incoming Calls.

  • Reporting Tools: Automatic Call Distribution (ACD) Exceptions: None Supplemental definition of terms: Average Handle Time (AHT) is the average across all calls to the Service Desk for a Measurement Period of the time taken on the phone by the Service Desk agent for each call.

  • Due to the fact that the existing setup of the Automatic Call Distribution Telephone- System (ACD) is not able to document the attainability specific for FME users, for the time being, the measurement of all incoming calls (Fresenius total) shall be used as basis for the calculation of the performance.

  • An Automatic Call Distribution System (ACD) will prompt you to make selections.


More Definitions of Automatic Call Distribution

Automatic Call Distribution or "ACD" means a system that automatically distributes incoming calls to PSAP attendants in the order the calls are received;
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Related to Automatic Call Distribution

  • Final Distribution means any distribution made in redemption of all or a portion of the Up-MACRO Holding Shares pursuant to Section 5.2(a) or 5.2(c) on the Final Scheduled Termination Date, an Early Termination Date or a Redemption Date.

  • Pool Distribution Amount As of any Distribution Date, the funds eligible for distribution to the Holders of the Certificates on such Distribution Date, which shall be the sum of (i) all previously undistributed payments or other receipts on account of principal and interest on or in respect of the Mortgage Loans (including, without limitation, the proceeds of any repurchase of a Mortgage Loan by the Seller and any Substitution Principal Amount) received by the Master Servicer with respect to the applicable Remittance Date in the month of such Distribution Date and any Unscheduled Principal Receipts received by the Master Servicer on or prior to the Business Day preceding such Distribution Date, (ii) all Periodic Advances made by a Servicer pursuant to the related Servicing Agreement or Periodic Advances made by the Master Servicer or the Trustee pursuant to Section 3.03 and (iii) all other amounts required to be placed in the Certificate Account by the Servicer on or before the applicable Remittance Date or by the Master Servicer or the Trustee on or prior to the Distribution Date, but excluding the following:

  • Final Distribution Date The Distribution Date on which the final distribution in respect of the Certificates is made pursuant to Section 9.01.

  • Semi-Annual Distribution Date means the "Distribution Dates" set forth under "Summary of Essential Financial Information--Estimated Distributions--Semi-Annual Distributions" in the Prospectus Part I for a Trust.

  • Benefit Distribution Date means the date upon which all or an objectively determinable portion of a Participant’s vested benefits will become eligible for distribution. Except as otherwise provided in the Plan, a Participant’s Benefit Distribution Date shall be determined based on the earliest to occur of an event or scheduled date set forth in Articles 4 through 9, as applicable.