Average Hold Time definition

Average Hold Time means the average length of time calls were on hold.
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Average Hold Time means the sum of all call Hold Times divided by the number of calls
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Average Hold Time means the average amount of time Customers are placed on hold after Agents have answered calls.
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Examples of Average Hold Time in a sentence

  • Number of calls received, number of calls answered, number of dropped calls, percentage of dropped calls, average delay time, Average Hold Time, percentage of calls answered in thirty (30) seconds, percentage of calls answered in ninety (90) seconds reported for the month.

  • Number of calls received, number of calls answered, number of 3343 dropped calls, percentage of dropped calls, Average Hold Time, percentage of calls 3344 answered in thirty (30) seconds.

  • Number of calls received, number of calls answered, number of 3316 dropped calls, percentage of dropped calls, Average Hold Time, percentage of calls 3317 answered in thirty (30) seconds.

  • The parties have agreed on the implementation of these metrics: quality Scorecards and other Company-specified metrics in the Call Center (e.g., Average Hold Time, Average Handle Time, and Availability); and claims per hour and claims quality in the Claims Department.

  • Average Hold Time Total hold time divided by total handled calls as measured on a monthly basis.

  • Number of calls received, number of calls answered, number of 3340 dropped calls, percentage of dropped calls, Average Hold Time, percentage of calls 3341 answered in thirty (30) seconds.

  • Number of calls received, number of calls answered, number of 3364 dropped calls, percentage of dropped calls, Average Hold Time, percentage of calls 3365 answered in thirty (30) seconds.


More Definitions of Average Hold Time

Average Hold Time means Hold Time, applicable to all calls received during a specified timeframe, divided by the total number of calls received during the same specified timeframe.
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Related to Average Hold Time

  • Share Valuefinal means the Preference Share Value on the Valuation Date; and "Share Valueinitial" means the Preference Share Value on the Initial Valuation Date.