Fault Resolution Time definition
Examples of Fault Resolution Time in a sentence
The measurement of the Fault Resolution Time will run from the point at which the corresponding call or email is received by the Supplier and will end when S4C has in its reasonable opinion received a satisfactory Fault Resolution to the Fault in question.
Telkom the Licensee Fault Category: Target Fault Resolution Time: (Fault in Telkom Network) Target Fault Resolution Time: (Fault in the Licensee Network) 1 Four hours Four hours 2 Eight hours Eight hours 3 Forty eight hours Forty eight hours Both parties will use reasonable endeavours to meet the above restoration times.
If WIG fails to achieve the Target Fault Resolution Time in clause 14.1.2 on more than three (3) separate occasions in any one annual period then, the Customer will be entitled to a Service Credit equal to 5% of the Annual Fee in accordance with Clause 14.5.
During this period of time, the measurement of Fault Resolution Time is temporarily suspended.