Fix Time definition

Fix Time means maximum amount of time to be taken by the Supplier to provide the fault correction as set out in the relevant Order;
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Fix Time means the estimated time between notification by Redinet to the Customer that it has received notice of a Requirement and resolution or completion of such Requirement (including provision of a Workaround);
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Fix Time is the total elapsed time from the point where the problem is reported by the Merchant to Curlec by e-mail or otherwise to the point where the (reported problem gets fixed). The Target Response Times and Fix Times are as captured below.
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Examples of Fix Time in a sentence

  • Support & Maintenance Critical Response – 2 Hours Standard Response (VHV) – 2 Hours Standard Response – next Working Day but no later than 24 Hours from fault report Fix Time – 4 Hours First Time Fix – SLA 95% Monday to Friday, 09:00 – 17:00* * or as agreed with Framework Public Bodies.

  • On receipt of an Incident, and unless agreed otherwise with the Customer or End User, the Company undertakes to dispatch a suitably qualified service engineer and any required replacement items to the relevant Site and complete corrective maintenance, allowing the Equipment to resume working, within any Fix Time (as defined herein) for the item of Equipment as set out in the Schedule.

  • FMIS will use reasonable endeavours to provide a fix for a Defect within the Target Fix Time as listed below.

  • Enigma will ensure that suitable qualified personnel are used in the provision of Software Support and will use its reasonable endeavours to provide Software Support in accordance with the Target Fix Time specified in Item 6 of Schedule 2.

  • The Maximum Response Time and Target Fix Time detailed in Item 5 and Item 6 of Schedule 2 will not apply to this work.

  • ENIGMA will use reasonable endeavours to ensure that suitable qualified personnel are used in the provision of Software Support and will use its reasonable endeavours to provide Software Support in accordance with the applicable Target Fix Time.

  • On receipt of an Incident, and unless agreed otherwise with the Company or End User, the Subcontractor undertakes to dispatch a suitably qualified service engineer and any required replacement items to the relevant Site and complete corrective maintenance, allowing the Equipment to resume working, within any Fix Time (as defined herein) for the item of Equipment as set out in a Purchase Order.

  • Response Time Service desk Immediately Immediately Response Time preferred consultant During office hours — Fix Time (problem solved or work-around established) During office hours — Noble must respect ArcelorMittal security policies and guarantees that all users of information systems delivered by Arcelor Technologies to respect the “ArcelorMittal Security Charter” attached as Appendix 7 to this Schedule A.

  • P1 Hard Down – MTTR 48 Hours (Core Hours) P2 Degraded – MTTR 48 Hours (Core Hours) P3 Limited Business impact – MTTR 72 Hours (Core Hours) • P1 Hard Down – MTTR 24 Hours • P2 Degraded MTTR 48 Business Hours • Service Request Fix Time – 5 working days Clear SIP from Vaioni allows you to make and receive voice and video calls over the internet, rather than using the traditional PSTN Network.

  • Priority Time toRespond Target Fix Time Criteria for Priorities Critical 1 hour < 4 Hours.


More Definitions of Fix Time

Fix Time the applicable fix times as set out in the SLA.
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Fix Time means the applicable fix times as set out in the Service Description, if any
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Fix Time means the time calculated from the time that a fault is reported to the Helpdesk to the time that the Service Provider supplies a Fix or Work Around to the Client’s satisfaction;
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Fix Time means the time calculated from the time that a fault is reported to the Helpdesk to the time that SolutionLabs supplies a Fix or Work Around to the CLIENT’s satisfaction;
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Fix Time means: (a) for four (4) hour service, the time elapsing during the Service Hours between BANCTEC receiving notification from DMLP that a Customer requires Services and the resultant Fix and (b) for next business day service, the time elapsing during the Service Hours between the time the required Spare Part(s) is available for pickup by BANCTEC in the Location and the resultant Fix.
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Fix Time means the interval of time, in days, allowed for Supplier to provide a fix or work-around to a non-compliance MR or Trouble Ticket. FTP means File Transfer Protocol and refers to a standard protocol which supports both connection-less as well as connection-oriented file transfer sessions between remote computers. ISV means Inter-System Verification and refers to tests, conducted by Supplier, which verify that the Platform, Platform Feature(s) and Service Feature(s) developed by Supplier meet the interfaces to Company's network elements, operations support systems and service support systems as specified in Company's Specifications. CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH THE COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS. AT&T Proprietary (Restricted) Solely for Those Persons With a Need to Know. Use Pursuant to Company Instructions. Contract No. LLJ268E Page 8 of 30
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Related to Fix Time

  • Scan time means the period of time between the beginning and end of x-ray transmission data accumulation for a single scan.

  • Down Time means the time period when specified services with specified technical and service standards are not available to user(s).

  • Real-time means the actual time during which a process or event occurs.

  • Eastern Time means Eastern Daylight Time or Eastern Standard Time, whichever is in effect on the relevant date.