KPI Service Threshold definition

KPI Service Threshold shall be as set out against the relevant Key Performance Indicator in Table 1 of Part A of Annex 1 of Schedule 2.2 (Performance Levels);
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KPI Service Threshold shall be as set out against the relevant Key
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KPI Service Threshold shall be as set out against the relevant Key Performance Indicator in Schedule 3 (Performance Levels);
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Examples of KPI Service Threshold in a sentence

  • The number of Service Points that shall accrue to the Supplier in respect of a KPI Failure that is a Repeat KPI Failure shall be calculated as follows: where: SP = the number of Service Points that shall accrue for the Repeat KPI Failure; and P = the applicable number of Service Points for that KPI Failure as set out in Annex 1 depending on whether the Repeat KPI Failure is a Minor KPI Failure, a Serious KPI Failure, a Severe KPI Failure or a failure to meet the KPI Service Threshold.

  • The IT Environment and/or the Services shall be Available when: End Users are able to access and utilise all the functions of the Supplier System and/or the Services; and the Supplier System is able to process the Authority Data and to provide any required reports within the timescales set out in the Services Description (as measured on a 24 x 7 basis); and all Performance Indicators other than Service Availability are above the KPI Service Threshold.

  • KPI Service Threshold 89.99% or below 6 7 End User Delivery The Delivery of prisoner orders on time to the receiving prisoner and accepted by prisoner.

  • The number of Service Points that shall accrue to the Supplier in respect of a KPI Failure that is a Repeat KPI Failure shall be calculated as follows: SP = P  2 where: SP = the number of Service Points that shall accrue for the Repeat KPI Failure; and P = the applicable number of Service Points for that KPI Failure as set out in annex ANNEX 1: depending on whether the Repeat KPI Failure is a Minor KPI Failure, a Serious KPI Failure, a Severe KPI Failure or a failure to meet the KPI Service Threshold.

  • Worked example based on the following Service Points regime for Availability: Target Performance Level: 99.9% 0 Minor KPI Failure: 99.8 % ‑ 99.89% 1 Serious KPI Failure: 99.70% ‑ 99.79% 2 Severe KPI Failure: 99.60% ‑ 99.69% 3 KPI Service Threshold: below 99.6% 5 If the Supplier achieves Availability of 99.85% in a given Measurement Period, it will incur a Minor KPI Failure for Availability in that Measurement Period and accordingly accrue 1 Service Point.

  • Per Cohort Target Performance Level - ≥98% 0 Yes Minor KPI Failure - ≥96% and <98% 1 Serious KPI Failure - ≥94% and <96% 2 Severe KPI Failure - ≥92% and <94% 3 KPI Service Threshold -<92% 4 KPI4 Online Platform Access Issues Provision All online platform access issues from Authority representatives and Programme attendees or their representatives are resolved from point of acknowledgement within 3 Working Days unless a longer timescale is formally agreed in advance with the Authority in writing.

  • Worked example: Service Severity Levels Service Points Target Performance Level: 99% 0 Minor KPI Failure: 98.0% - 98.9% 1 Serious KPI Failure: 97.0% - 97.9% 2 Severe KPI Failure: 96.0% - 96.9% 3 KPI Service Threshold: below 96% 4 If the Supplier achieves Service Level of 98.5% in a given Measurement Period, it will incur a Minor KPI Failure for Service in that Measurement Period and accordingly accrue 1 Service Point.

  • Quarterly Target Performance Level - ≥98% 0 Yes Minor KPI Failure - ≥96% and <98% 1 Serious KPI Failure - ≥94% and <96% 2 Severe KPI Failure - ≥92% and <94% 3 KPI Service Threshold - <92% 4 KPI2 Query resolution time All queries from Authority representatives, Programme attendees and potential attendees, and representatives of their organisations, are resolved within 5 Working Days of receipt by the Supplier unless a longer timescale is formally agreed in advance with the Authority in writing via email.


More Definitions of KPI Service Threshold

KPI Service Threshold shall be as set out against the relevant Key Performance Indicator in Table 1 of Error! Reference source not found. of Error! Reference source not found. of Error! Reference source not found. (Error! Reference source not found.);
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KPI Service Threshold shall be as set out against the relevant Key Performance Indicator in Paragraph 1 and/or Paragraph 3 of Attachment 2.2 (Key Performance Indicators and Subsidiary Performance Indicators Tables) of the Order Form;
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KPI Service Threshold means the underperformance threshold set out against the relevant Key Performance Indicator in Table 1 of Appendix 1 to Schedule 3;
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KPI Service Threshold shall be as agreed pursuant to the provisions of Schedule 2.2 (Performance Levels);
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Related to KPI Service Threshold

  • Performance Measurement Period has the meaning set forth in Section 3.1(e)(ii).

  • Performance Target means the level of performance expected of the HSP in respect of a Performance Indicator or a Service Volume; “person or entity” includes any individual and any corporation, partnership, firm, joint venture or other single or collective form of organization under which business may be conducted;