Priority 1 Error definition
Examples of Priority 1 Error in a sentence
Where (i) CiteRight cannot provide a Fix to a Priority 1 Error within a reasonable period of time after the TSO has responded to the Customer, or (ii) the Customer is not satisfied with the progress attained, CiteRight will review the plan for addressing such Error with the Customer.
Upon acknowledging a Priority 1 Error, IM shall provide ATMI an initial assessment within twelve (12) hours and an error resolution plan within eighteen (18) hours.
In those instances where: (i) GREENLIGHT cannot provide a Fix to a Priority 1 Error within a reasonable period of time after a member of TSO has responded to the Customer, or (ii) Customer is not satisfied with the progress attained, GREENLIGHT will review the plan for addressing such Error with Customer.
Upon acknowledging a Priority 1 Error, IM shall provide Customer an initial assessment within [*] and an error resolution plan within [*].
If Licensee experiences a Priority 1 Error and Licensor’s products remain inoperative for more than the amount of time specified in the table below during a single calendar month, Supplier will credit the applicable percentage of any prepaid support fees (“SLA Credit”) for that calendar month to Licensee’s account.