Priority number definition
Examples of Priority number in a sentence
Service Level Requirement Performance Threshold Service Credit Amount Incident Resolution Priority number 1 Within 4 hours of Contractor’s receipt of a service call and/or receipt of sufficient information and assistance needed to replicate the problem, as agreed upon by County.
Service Level Requirement Performance Threshold Service Credit Amount Incident Resolution Priority number 1 Within 4 hours of Contractor’s receipt of a service call and/or receipt 1 Service Credit per day of sufficient information and assistance needed to replicate the problem, as agreed upon by County.
Within 8 hours of Contractor’s 1 Service Credit per Incident Resolution Priority number 2 receipt of a service call and/or receipt of sufficient information and assistance needed to replicate the week problem, as agreed upon by County.
Time to recover is > 36 hours following a declared disaster recovery event 5 Service Credits per occurrence 100 concurrent users with less than five (5) second page response Service Level Requirement Performance Threshold Service Credit Amount Incident Resolution Priority number 1 Within 4 hours of Contractor’s receipt of a service call and/or receipt of sufficient information and assistance needed to replicate the problem, as agreed upon by County.