Problem Management Process definition
Examples of Problem Management Process in a sentence
The cause is not usually known at the time Problem Record is created, and the Problem Management Process is responsible for further investigation.
Where an incident has been logged, and it has been determined by the Service Desk Engineer that the issue cannot be resolved within the incident management process, for example where the root cause of the issue is a problem requiring deeper analysis, a workaround will be provided to the Customer and the Problem Management Process will be invoked.
The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation.
Communicate and coordinate the Problem Management Process within Service Provider’s own organization, other Service Component Provider(s), DIR, DIR Customers, and designated Third Party Vendor(s).
Where an incident has been logged, and it has been determined by the Service Desk Engineer that the issue cannot be resolved within the incident management process, for example where the root cause of the issue is a problem requiring deeper analysis, a workarou nd will be provided to the Customer and the Problem Management Process will be invoked.
Recurring Incidents are addressed by the Problem Management Process.
The Problem Management Process will minimize the adverse effect on the business of Incidents and Problems caused by errors in the IT infrastructure, Applications, systems and supporting components, and will proactively prevent the occurrence of Incidents and Problems by identifying and eliminating causes of failure.
If, at any time during the Term of this Agreement, Service Provider notifies Early Warning of a failure of the EWS Services to conform to the Documentation (an “Error”), or Early Warning otherwise has reason to believe that an Error exists, Early Warning shall use commercially reasonable efforts to verify and fix such Error pursuant to the Problem Management Process attached hereto as Exhibit C.
Data Cleansing; Configuration Management; Change Management; Release Management; Problem Management; Process Design; forms; documents; templates; alerts; optional settings; tray management.
The Problem Management Process will minimize the adverse effect on the business of Incidents and “Problems” (as defined below) caused by errors in the IT infrastructure, Applications, systems and supporting components, and will proactively prevent the occurrence of Incidents and Problems by identifying and eliminating causes of failure.