Resolution Time Service Levels definition

Resolution Time Service Levels means the target timeframe for Resolving a Fault as set out in the table in Section 3 of this Annex;
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Resolution Time Service Levels the target timeframe for Resolving a Fault as set out in the table in paragraph 4.2 of this Schedule;
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Examples of Resolution Time Service Levels in a sentence

  • The Provider shall Respond to Fault notifications or as soon as it becomes aware of a Fault within the Fault Response Time Service Levels and Resolve all Faults within the Resolution Time Service Levels applicable to the Priority Level of the Fault set out in the table below.

  • The Supplier shall Respond to Fault notifications or as soon as it becomes aware of a Fault within the Fault Response Time Service Levels and Resolve all Faults within the Resolution Time Service Levels applicable to the Priority Level of the Fault set out in the table below.

  • Incident Response and Resolution Time Service Levels will be performed in the time periods set forth below: Respond to problems with the solution identified by ELECT in no more than one (1) hour after notification.

  • Phase Applicability of Service Levels and Credits for Application Availability and Service Request Resolution Time Service Levels Prior to Production Go-Live Service Levels will not be measured and do not apply prior to Production Go-Live, and Service Level Credits will not be paid to Customer.

  • The applicability of, and Oracle’s obligations with respect to the measurement of, Oracle’s performance of the Computer and Administration Services against the Service Levels, and Service Level Credits for the Application Availability and Service Request Resolution Time Service Levels, during the three phases of the Managed Cloud Services life cycle is outlined in the following table.

  • In the event IBM fails to meet multiple Service Levels arising out of a single incident (excluding a Force Majeure event), the Service Level Credit(s) payable by IBM will be limited to the failure of the applicable Service Levels listed in Exhibit B-1 in either Section 2.0 (Availability Service Levels), or Section 3.0 (Invoicing Batch Job Completion Service Level), or Section 4.0 (Problem Resolution Time Service Levels).

  • Oracle will make available to Customer in accordance with the Governance Services Schedule, measurements and reports concerning Oracle’s performance against the Application Availability and Service Request Resolution Time Service Levels.

Related to Resolution Time Service Levels

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Non-Participating Certified Clinical Nurse Specialist means a Certified Clinical Nurse Specialist who does not have a written agreement with the Claim Administrator or another Blue Cross and/or Blue Shield Plan to provide services to you at the time services are rendered.