Service Level Addendum definition

Service Level Addendum means the document available at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/sla which is part of the Agreement. “Services” means the Subscription Services, the Support Services and the Professional Services stated on the Order. “Subscription Services” means Workpath's web-based software as a service that is accessible via the Internet, including but not limited to Updates, product suites, tools and platforms, any derivative works of the foregoing, that Customer has subscribed to its Order. “Subscription Period” means the term stated on the Order. “Support Services” means the services provided by Workpath to support Customer’s utilization of the Subscription Services. “Taxes” means any form of taxation of whatever nature and by whatever authority imposed, for example value added tax, sales tax or withholding tax, exclusive of any Taxes based on the net income of the receiving Party. “Updates” means patches, bug fixes, releases, versions, modifications, or successors to the Subscription Services. “Users” mean the natural persons that are authorized by Customer based on this Agreement to access the Subscription Services, because they are Customer’s or Customer’s Affiliates’ employees, consultants, subcontractors, agents, or other business partners, who are directly involved by Customer in the utilization of the Services. “Workpath” means Workpath GmbH or the Workpath legal entity mentioned in the Order. akzeptiert wird; die Bestellung ist Teil des Vertrags. "Professional Services" bedeutet die in der Bestellung angegebenen Anpassungen von Services, Schulungen, Befähigungen und Beratungsleistungen. "Empfangende Partei" bezeichnet den Kunden oder Workpath, der vertrauliche Informationen von dem jeweils anderen Vertragspartner im Rahmen des Vertrags erhält. "Sicherheitszusatzvereinbarung" bezeichnet das unter ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/security-addendum abrufbare Dokument, das Teil der Vereinbarung ist. "Service Level-Zusatzvereinbarung" bezeichnet das unter ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/sla abrufbare Dokument, das Teil des Vertrages ist. "Dienste" bedeutet die Abonnementdienste, die Supportdienste und die Professional Services, die in der Bestellung angegeben sind. "Abonnementdienste" bezeichnet die webbasierte Software von Workpath als Dienst, die über das Internet zugänglich ist, einschließlich, aber nicht beschränkt auf Updates, Produktsuiten, Tools und Plattformen sowie alle davon abgeleiteten Leistungen, die der Kunde in seiner Bestellung abonniert hat. "Abonnementzeitraum" bezeich...
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Service Level Addendum means the Service Level Addendum attached to the Modifying Order as Confidential Addendum A.
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Service Level Addendum means the document available at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/sla which is part of the Agreement. “Services” means the Subscription Services, the Support Services and the Professional Services stated on the Order. “Statement of Work” means, if applicable, a document describing the scope of a Professional Services engagement. “Subscription Services” means Workpath's web-based software as a service that is accessible via the Internet, including but not limited to Updates, product suites, tools and platforms, any derivative works of the foregoing, that Customer has subscribed to its Order. “Support Services” means the services provided by Workpath to support Customer’s utilization of the Subscription Services. “Taxes” means any form of taxation of whatever nature and by whatever authority imposed, for example value added tax, sales tax or withholding tax, exclusive of Anwendungen Dritter. "Auftragsdatenverarbeitungsvereinbarung" bezeichnet das unter ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/dpa abrufbare Dokument, das Teil des Rahmenvertrages ist. "Offenlegende Partei" bezeichnet den Kunden oder Workpath, der jeweils der anderen Partei vertrauliche Informationen im Rahmen des Vertrags offenlegt. "Exportkontrollgesetze" bedeutet Export- und Importkontrollvorschriften und Sanktionsgesetze, einschließlich, aber nicht beschränkt auf die Gesetze und Vorschriften der Bundesrepublik Deutschland, der Europäischen Union, des Vereinigten Königreichs und der Vereinigten Staaten von Amerika, soweit diese auf die Bereitstellung und Nutzung der Subscription Services anwendbar sind "Gebühren" bezeichnet die in der Bestellung angegebenen Gebühren für die Dienste. "Gesetze" bedeutet alle anwendbaren Gesetze, Regeln, Entscheidungen, Anordnungen, Vorschriften, Urteile und Anforderungen von Regierungsbehörden, die für die Parteien oder Dienste zuständig sind. "Bösartiger Code" bezeichnet Code, Dateien, Skripte, Agenten oder Programme, die Schaden anrichten sollen, einschließlich beispielsweise Viren, Würmer, Zeitbomben und trojanische Pferde. "Bestellung" bezeichnet das Angebot, das Angebotsdokument, das Bestellformular oder ein anderes Bestelldokument für die nach diesem Vertrag zu erbringenden Services, das vom Kunden unterzeichnet und von Workpath durch Gegenzeichnung akzeptiert wird; die Bestellung ist Teil des Vertrags. "Professional Services" bedeutet die in der Bestellung angegebenen Anpassungen von Services, Schulungen, Befähigungen und Beratungsleistungen. "Empfangende Partei" bezeichnet den...
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Examples of Service Level Addendum in a sentence

  • Manager and Adviser shall adhere to the procedures set forth in the Service Level Addendum, which may be amended from time to time.

  • For the avoidance of doubt, and notwithstanding the foregoing, Client and Bank have developed mutually agreed upon timelines for Bank’s approval of certain Subcontractors or customer service providers as set forth in the Program Service Level Addendum (“Program SLAs”), attached hereto as Exhibit B.

  • The Support Services Addendum and the Service Level Addendum form part of the Services Addendum published on the Supplier Site.

  • Revvity will provide to Customer standard electronic technical support for the Service as set forth in the Service Level Addendum, attached hereto and incorporated herein (“SLA”).

  • This Service Level Addendum (“SLA”) governs the license and use of the Service under the terms of the Software as a Service License Agreement (“SaaS Agreement”) between Revvity and Customer and is subject to the terms of the SaaS Agreement.

  • Measured will use commercially reasonable efforts to provide the Subscription Services in accordance with the Service Level Addendum incorporated into these Terms.

  • The Support Services Addendum and the Service Level Addendum form part of the Services Addendum published on the Nexthink Site.

  • Nexthink shall provide support for the Services in accordance with its then current Support Services Addendum and shall provide the Cloud Services in accordance with its then current Service Level Addendum.

  • Customer’s sole remedy for breach of this warranty is set forth as “credits” in the Service Level Addendum for SaaS.

  • Supplier shall provide support for the Services in accordance with the Support Services Addendum provided to the Buyer as part of the Supplier's Application and shall provide the Cloud Services shall additionally be provided in accordance with the Service Level Addendum provided to the Buyer as part of the Supplier's Application.


More Definitions of Service Level Addendum

Service Level Addendum means the document available at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/sla which is part of the Agreement.
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Related to Service Level Addendum

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Statement of Work means the description of activities Grantee must perform to complete the Project, as specified in the Grant Agreement, and as may be amended.