Service Level Termination Event definition

Service Level Termination Event means those criteria agreed upon by Client and Service Provider that, if reached, entitles Client to terminate the applicable Service Agreement or the Agreement. What constitutes Service Level Termination Events shall be set forth in the applicable Service Agreement.
View Source
Service Level Termination Event. A failure to meet the same Critical Service Level being more than [***] below the target for [***]; or • A failure to meet any combination of one or more Critical Service Levels [***]. Company may only exercise its termination rights in respect of any Service Level Termination Event if the applicable Service Level failure(s) has a material adverse effect on the Program or on Company in Company’s reasonable judgment. [***]. EXECUTION COPY Service Levels: Average speed of calls answered [***] [***] Abandoned call rate [***] [***] Call blockage [***] [***] Application response turnaround [***] [***] Initial Card or Card replacement turnaround time (this does not include expired cards which will be mailed in batch, 3 weeks in advance of the expiration date) [***] [***] EXECUTION COPY T-Mobile Customer inquiry turnaround time (paper/email) [***] [***] Card authorization times [***] [***] Card authorization availability [***] [***] Website and application uptime [***] [***] EXECUTION COPY Dispute resolution [***] [***] Transaction posting [***] [***] Statement production [***] [***] Statement accuracy [***] [***] EXECUTION COPY
View Source
Service Level Termination Event has the meaning given in Section 1 of Exhibit B.
View Source

Examples of Service Level Termination Event in a sentence

  • In the event a Breach Notice specifies that a Service Level Termination Event constitutes a material breach of the Agreement with respect to which the Breach Notice is being given (a "Material Service Level Termination Event"), the 30 day cure period provided for in the first sentence of this Section 13(b) shall not be applicable and such Breach Notice must specify the termination date.

  • Failure to provide such notice in a timely manner (whether under this Section 13(c) or with respect to a Material Service Level Termination Event under Section 13(b) above) shall constitute a waiver in respect to the specific Service Level Termination Event (but no other).

  • A Fund must give written notice of its intent to terminate this Agreement within sixty (60) days of receipt of a true and complete report of DTI evidencing the event giving rise to such right of termination under the terms of the paragraphs of the Service Level Agreement captioned "Termination" (a "Service Level Termination Event").

  • No later than [****] after the Schedule Effective Date, the parties shall define a Service Level Termination Event.

  • The occurrence of a Service Level Termination Event constitutes a material breach of Service Provider’s performance obligations under this Agreement and gives Client the right to terminate this Agreement for cause.


More Definitions of Service Level Termination Event

Service Level Termination Event means any failure by Cognizant to achieve one or more Service Levels in any applicable measurement period which gives rise to a right of termination by ▇▇▇▇▇▇▇. All Service Level Termination Events will be defined in the applicable Statement of Work.
View Source
Service Level Termination Event will have the meaning set forth in Section 1.6 of Schedule A, Attachment B (SLA).
View Source
Service Level Termination Event has the meaning provided in Section 2(c)(iv) of the “Service Level Methodology” Schedule.
View Source
Service Level Termination Event. The occurrence of a Service Level Termination Event constitutes, based on the facts and circumstances, a material breach of Supplier's performance obligations under this Service Agreement and gives Wards the right to terminate this Service Agreement for cause.
View Source
Service Level Termination Event shall have the meaning set forth in Schedule B (Service Levels).
View Source
Service Level Termination Event is defined for each Statement of Work in the applicable Service Level Exhibits.
View Source
Service Level Termination Event has the meaning set forth in Section 6.0 of this Schedule B.
View Source