Severity Level 1 definition

Severity Level 1 is an emergency condition which makes the use or continued use of any one or more functions impossible. The condition requires an immediate solution that is not already available.
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Severity Level 1. (critical) shall mean virus outbreak, which affects Customer’s business continuity by interruptions in the Product’s normal functioning and which causes the Product(s) or Operating System(s) to crash, or which causes data loss, provided that there is no Workaround available.
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Severity Level 1 means a Qualifying Incident that cannot be circumvented and that constitutes a complete loss of the Compute Managed Service.
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Examples of Severity Level 1 in a sentence

  • An Error other than a Severity Level 1 or Severity Level 2 Error that has moderate impact on use of or access, with low business impact, but not preventing Customer from performing daily activities.

  • Severity Level Response Times Effort Level and Restoration Escalation Severity Level 1* Business Impact: Critical Impact / System Down.

  • Subscriber shall report Severity Level 1 or Level 2 Technical Errors via telephone at (▇▇▇) ▇▇▇-▇▇▇▇ and Severity Level 3 Technical Errors via email at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.

  • Seller will provide verbal status reports on Severity Level 1 and 2 Residual Errors.

  • A low or no- impact Error other than a Severity Level 1, Severity Level 2 or Severity Level 3 Error, or a request for enhancement / new functionality During regular business- hours Itron will respond to Customer regarding Service Request within three (3) business days.


More Definitions of Severity Level 1

Severity Level 1. (critical) shall mean a critical Product problem, which affects Customer’s business continuity by interruptions in the Product’s normal functioning and which causes the Product(s)
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Severity Level 1. (critical) shall mean a critical Product problem, which affects Customer’s business continuitybyinterruptionsinthe Product’s normal functioning andwhichcausesthe Product(s)
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Severity Level 1. (critical) shall mean virus outbreak, which affects Customer’s business continuity by interruptionsinthe Product’s normal functioning andwhichcausesthe Product(s) or Operating System(s) to crash, orwhichcauses dataloss, providedthat thereis no Workaround available.
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Severity Level 1 or “S1 (Critical)” means an Incident where Customer’s production use of the Cloud Service is stopped or so severely impacted that the Customer cannot reasonably continue business operations. It may result in a material and immediate interruption of Customer’s business operation that will cause a loss of Customer data and/or restrict availability to such data and/or cause significant financial impact.
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Severity Level 1 means that the County’s Property Records Management System is down and unable to function.
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Severity Level 1 means that County’s System is down and unable to function.
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Severity Level 1 means a catastrophic problem with the Software Service which renders the Client unable to Use the Software Service;
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