Solution Time definition

Solution Time is the time from when a problem is reported to or identified by Boomerang until resolution of the problem.
View Source
Solution Time. ST”)” means the amount of time (e.g. in hours or minutes) between the when processing of a Ticket begins (time stamp of Ticket status “in process”) until the first solution will be provided to the Customer (time stamp of Ticket status “solution proposed to customer” (can be set exceptionally manually in case of a workaround). The status “SAP Proposed Solution” means SAP has provided a corrective action or a solution proposal. The Solution Time does not include the time, when the Ticket is handed over to Customer (Ticket status “customer action”) or SAP’s Product Support (Ticket status “Sent to SAP”) for processing. The Solution Time SLA only applies to Incident Management Tickets for PRD systems and if agreed contractually.
View Source
Solution Time means the time after which Customer can claim Service Credits.
View Source

Examples of Solution Time in a sentence

  • If Customer accepts the Work-Around (e.g. update to a current Software version, implementation of a specific command in the database), the error priority will be adjusted accordingly and the Solution Time ends.

  • Service Level Summary Priority Definition Response Time After Notification Provide Solution Time Target Resolution Time Escalation Path Emergency • The entire organization is affected.

  • The CONSULTANT, at City’s request, will provide performance measurements regarding the Services provided, including, but not limited to, the following: Quality of work: defect rate, re-work rate Response time Service fulfillment rate User Satisfaction ( City as user/ City users ) Proposed Service Level Agreement Summary: Priority Definition Response Time After Notification Provide Solution Time Target Resolution Time Escalation Path Emergency • Entire organization is affected.

  • Severity Level Severity Description Response Time Workaround Time Permanent Solution Time for Temporary Workaround 1 Critical problem that blocks functional usage of the Software.

  • For Brazil only 24x7 24 Hour Committed Service Repair (CSR) - also known as Onsite Repair 7x24 Response Time 4 Hours Solution Time 20 Hours This offering is measured from the customer’s submitting a request in Lenovo’s call management system and the product being restored to conformance with its specification by a service technician within 24 hours maximum.

  • For Mexico only 24x7 10 Hour Committed Service Repair (CSR) - also known as Onsite Repair 7x24 Response Time 2 Hours Solution Time 8 Hours This offering is measured from the customer’s submitting a request in Lenovo’s call management system and the product being restored to conformance with its specification by a service technician within 10 hours maximum.

  • The basic SLA parameter and their measurement unit for computing domains are [4], -: Broad Network Accessibility, Multi-tenancy, Rapid Elasticity, Scalability, Resource Pooling Time, Solution Time, Response Time, Availability (MTBF & MTTR), Capacity, Virtualization, Delay, Resolution Time and Logging & Monitoring.


More Definitions of Solution Time

Solution Time means the time period which is calculated from the point in time when an incident or problem is detected and during which Spatineo shall correct the interruption or problem or otherwise normalize the Service. Spatineo shall during the Service Time correct a fault and return the normal operability (incidents) within the Solution Times, depending on the Service Response class (V), as follows: Critical 2 Week Days 1 Week Day 4 h 3 h Serious 3 Week Days 2 Week Days 1 Week Day 6 h Low 5 Week Days 3 Week Days 2 Week Days 1 Week Day In addition to the above-described levels, also ”best effort Service Response”, where there are no specific requirements to the level of Service Response, is available. Spatineo shall in all Service Response classes (V1—V4) initiate the investigation and correction actions of incidents without undue delay and Spatineo may not delay the correction of an incident until the target time of Service Response. The level of the interruption or fault (Critical / Serious / Low) may be lowered by appropriate temporary solutions and work-arounds.
View Source

Related to Solution Time

  • Resolution Time means 1:00 p.m. New York time on the Local Business Day following the date on which the notice of the dispute is given under Paragraph 5.

  • Transformation time means the time difference between a change of concentration or flow (t0) at the reference point and a system response of 50 per cent of the final reading (t50).

  • Separation Time means the close of business on the earlier of (i) the tenth business day (or such later date as the Board of Directors of the Company may from time to time fix by resolution adopted prior to the Separation Time that would otherwise have occurred) after the date on which any Person commences a tender or exchange offer which, if consummated, would result in such Person's becoming an Acquiring Person and (ii) the Flip-in Date; provided, that if the foregoing results in the Separation Time being prior to the Record Time, the Separation Time shall be the Record Time and provided further, that if any tender or exchange offer referred to in clause (i) of this paragraph is cancelled, terminated or otherwise withdrawn prior to the Separation Time without the purchase of any shares of Common Stock pursuant thereto, such offer shall be deemed, for purposes of this paragraph, never to have been made.

  • Execution Time means the date and time that this Agreement is executed and delivered by the parties hereto.

  • Distribution Time means the time at which the Distribution is effective on the Distribution Date.