Support and Service Level Policy definition

Support and Service Level Policy or “SLP” means the Support and Service Level Policy for the Products set forth in Appendix 1 hereto.
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Support and Service Level Policy means the Smart911 Support and Service Level Policy for the Products set forth in Exhibit A hereto.
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Support and Service Level Policy or “SLP” means the Support and Service Level Policy for the Products set forth in Appendix 1 attached hereto.
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Examples of Support and Service Level Policy in a sentence

  • In consideration of the Fee(s) payable by Client pursuant to the Order Form(s), Rave shall provide the Client with (i) the Rave services specified in such Order Form(s), (ii) the related technical support services specified in Rave’s Support and Service Level Policy (“Support”), and (iii) the license to Rave’s related proprietary application software product(s) and Documentation (collectively, “Products”) set forth in Section 1.2 below.

  • Coveo will provide the Support and Maintenance services and will commit to the service levels described in the support and service level policy referred to in the applicable Order ("Support and Service Level Policy").

  • If, after the Effective Time, Certificates are presented to the Surviving Corporation, the Exchange Agent or Parent, such Certificates shall be canceled and exchanged as provided in this Article 1.

  • Blustream will provide general support to Customer in its use of the Service throughout the Subscription Term in accordance with the Blustream Support and Service Level Policy attached as Appendix 2.

  • This Subscription Agreement is comprised of this Order Form and the Terms and Conditions and the Support and Service Level Policy attached hereto as Appendixes 1 and 2 (collectively the “Agreement”).

  • Customer acknowledges that the Hosted Services are online, subscription-based products, and that Coveo will make improvements and changes to the Hosted Services and Documentation from time to time in accordance with the Support and Service Level Policy and provided that no such change will materially reduce the overall security of the Hosted Services.

  • Genesys may modify this Support and Service Level Policy (any websites referenced in this Agreement) at any time by posting a revised version on the website and by otherwise notifying Customer.

  • By: Name: Title: Date: By: Name: Title: Date: This Master License and Services Agreement (together with Rave’s Support and Service Level Policy and all Order Forms entered into by the Parties, the “Agreement”) governs the license of all Products and acquisition and use of all Services provided by Rave Wireless, Inc.

  • During the Subscription Term, BLUSTREAM will support the Service in accordance with the Support and Service Level Policy attached as Appendix 2.

  • Coveo will provide the Support and Maintenance services described in the Support and Service Level Policy referred to in your Order.

Related to Support and Service Level Policy

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.