Support Cases definition

Support Cases are distinct support calls initiated by the Client.
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Support Cases means all cases logged at the Supplier. Support Cases can be registration of Defects, request for documentation, general information, enhancement request, etc. Version means an update of the software included in the HP Test Platform containing substantially changed functionality. Generally characterized by the main version number being changed (e.g. from 5.1 to 6.0).
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Examples of Support Cases in a sentence

  • If Customer is submitting a high volume of Unqualified Support Cases, LogRhythm and Customer will work together to determine the areas of operation underlying the cases submitted and will jointly determine a corrective course of action as required.

  • All Support Cases, irrespective of severity level will follow the same resolution pathway.

  • PA will use the severity level to prioritize all outstanding Support Cases.

  • All Support Cases will be managed to conclusion and Support Cases will be closed following notification from the Client, or after two attempts to contact the Client have been made by PA.

  • If Customer is submitting a high volume of Unqualified Support Cases, LogRhythm and Customer shall work together to determine the areas of operation underlying the cases submitted and shall jointly determine a corrective course of action as required.

  • Support Cases must be reported to Agilos via their login to Agilos Web Support application.

  • The Licensor is entitled, at its sole discretion, to divide a Support Case in multiple Support Cases.

  • Support Cases must be consumed one year after the date of their acquisition.

  • PA will use the severity level to prioritise all outstanding Support Cases.

  • If Customer Contacts submit Support Cases related to enhancement or feature requests, Cloudwick shall treat those tickets as closed once the request has been forwarded internally.

Related to Support Cases

  • Support Classes As specified in the Preliminary Statement.

  • Procurement Process means the process commenced by the issuing of this Invitation and concluding upon the award of a contract (or other outcome as determined by Tetra Tech International Development) or upon the earlier termination of the process

  • Supported Wage System means the Commonwealth Government System to promote employment for people who cannot work at full award wages because of a disability.

  • Crew Support Costs means all expenses of a general nature which are not particularly referable to any individual vessel for the time being managed by the Managers and which are incurred by the Managers for the purpose of providing an efficient and economic management service and, without prejudice to the generality of the foregoing, shall include the cost of crew standby pay, training schemes for officers and ratings, cadet training schemes, sick pay, study pay, recruitment and interviews.

  • Pendency of the procurement process means the time period commencing with the public notice of the request for proposals and ending with the award of the contract or the cancellation of the request for proposals.