Support Line definition
Examples of Support Line in a sentence
Grantee shall operate the Housing Support Line 24 hours a day, seven days a week, and the line shall have toll free availability.
This Housing Support Line shall not serve as a crisis hotline, and Grantee shall make referrals to appropriate crisis services: Local Mental Health Authorities and Local Behavioral Health Authorities (LMHAs/LBHAs) for mental health services, or Outreach, Screening, Assessment and Referral (OSAR) for substance use services, and 2-1-1 as needed.
Grantee shall operate a statewide, continuously available, Housing Support Line.
Grantee shall ensure the Housing Support Line is integrated with, and can make direct referrals to, the 988 Hotline to help address the crisis-related needs of individuals who call into the support line.
This Housing Support Line must be operated by trained and competent staff as a resource to individuals dealing with housing instability and homelessness with an emphasis on those living with mental health and/or substance use issues.
Grantee shall create necessary scripts and procedures for answering Housing Support Line calls.
The Texas Housing Support Line is the establishment of a 24-hour, seven-days-per-week housing support line to assist Texans dealing with housing instability and homelessness, with an emphasis on those living with mental health and/or substance use issues.
Clinical Advice and Support Line – a phone line that provides Enrollees with information to support access to and coordination of appropriate care, as described in Section 2.3.C.3. Clinical Quality Measures – clinical information from Enrollees’ medical records used to determine the overall quality of care received by Enrollees or Members.
Support Line for Open Source Software (OSS) on Power Systems is remote assistance with the operation of supported original software supplier (Supplier) products (Eligible Products) and system environments only (the Service).
As cited in multiple of our customer case studies, Clear Touch maintains a current 98% Support Line Answer Rate and a 97% positive customer feedback rating.