Support Procedures definition

Support Procedures. Customer shall designate in writing a reasonable number of authorized contacts, as determined by Customer and EMC ("Support Contacts"), who shall initially report problems and receive support from EMC hereunder. A change to the authorized Support Contacts by Customer must be submitted in writing to EMC by one of Customer's duly authorized representatives.
View Source
Support Procedures means the reporting process specified in Schedule A.
View Source
Support Procedures means the support and escalation procedures detailed in Exhibit B.
View Source

Examples of Support Procedures in a sentence

  • Amadeus will provide support for the Subscription Products in accordance with the applicable Subscription Product Support Procedures and Guidelines (“Support Policy”), as updated from time to time, which are available upon request.

  • The Licensor shall license the software and provide the services outlined in Attachment A - Software License, Maintenance and Support, as well as Schedule A - Scope of Work and Schedule B - Maintenance and Support Procedures, These documents are attached hereto and by this reference are incorporated herein.

  • AT&T will provide to Customer, and not directly to End Users, network monitoring, technical assistance and trouble-shooting support of the Service as described in AT&T's Support Procedures provided to Customer by AT&T from time to time.

  • Company: _______________________________ Golden Access Group Signature: _______________________________ _______________________ Name: __________________________________ _____________________ 186 ▇▇▇▇▇▇▇▇ ▇ Golden Access Purchase Agreement Technical Support Procedures In the event that the Customer requires remote Technical Support, Golden Access will offer this service on a Mon.-Fri.

  • The Support Procedures will include at least (i) points of contact for incidents of varying severity; (ii) a commitment for internal escalation procedures for problem incidents; and (iii) notifications for scheduled downtime or modifications to the Operator Wireless Site.

  • The maximum amount of storage for importing data is Support Procedures Provision of Services.

  • As between Microsoft and Company, Company shall be responsible for [***] and [***] support and maintenance services for Carriers and Subscribers, including without limitation, the Operational Support Procedures set forth in Exhibit C.

  • S C H E D U L E B Maintenance and Support Procedures LICENSEE shall reasonably determine the Severity Level of errors and will make commercially reasonable efforts to provide a resolution designed to solve or by-pass a reported error, pursuant to the below protocols.

  • The Contractor shall submit enrollment and demographic data per the CIS File Layout and Specifications Manual, the ADHS/DBHS Provider Manual and the ADHS/DBHS Program Support Procedures Manual.

  • MCAFEE shall provide second-tier technical assistance to OEM's technical support staff regarding the Licensed Program as outlined in EXHIBIT "D", OEM Technical Support Procedures, at no charge to OEM.


More Definitions of Support Procedures

Support Procedures. Customer shall designate in writing a reasonable number of authorized contacts, as determined by Customer and EMC ("Support Contacts"), who shall initially report
View Source
Support Procedures means a reporting process agreed between the Parties.
View Source
Support Procedures means the service provided by PPM to enable Authorized Users to report Service Cases, logged and managed to resolution/fulfillment, as more particularly described in the Jovix Solution – Support Policy
View Source
Support Procedures shall have the meaning set forth in Section 1.3 of Recovery Plan—01. 287.
View Source

Related to Support Procedures

  • Settlement Procedures means the Settlement Procedures attached hereto as Exhibit A.

  • Support Provider means in relation to Party A, none. Credit Support Provider means in relation to Party B, none.

  • Operation Procedures means the procedures contained in Annexure A hereto which the Contractor is obliged to follow when performing work on behalf of the company

  • AML/KYC Procedures means the customer due diligence (CDD) procedures of a Reporting Financial Institution pursuant to the anti-money laundering or similar requirements of the jurisdiction concerned to which such Reporting Financial Institution is subject.

  • Indigent Support Programme means a structured program for the provision of indigent support subsidies to qualifying indigent customers in terms of the Council's Indigent Policy.