Supported End User definition
Examples of Supported End User in a sentence
If this Run On Premise Model is terminated, rescinded or ends in any other way, Partner’s right to provide Run Delivered Support to any Supported End User under this Run On Premise Model as set out in Article 2 (Engagement Model) immediately ends.
Partner undertakes to procure for SAP the necessary consent to access Supported End User systems.
In its Supported End User agreements Partner must ensure that each Supported End User gives all consents required by law for this purpose, in particular under data protection law.
Licensee Call Coordination/Dispatch (case tracking) “Level 1”: Supported End User Support Call Centers/Call Coordination is responsible for providing the following services to the Supported End User: · Answer customer calls – initial response (acknowledgement of receipt) must be within 1 hour.
In the event that after reasonable efforts Licensor is unable to duplicate a problem reported to it by Licensee or an Supported End User, Licensor will not be obliged to provide the support services described in this Exhibit in connection with such problem unless Licensor is provided appropriate remote access to a system which duplicates the problem by Licensee or the Supported End User.
Licensor assumes no responsibility for the correctness or performance of, or any incompatibilities resulting from, operation of any version of a Licensor Product on any hardware/software configurations other than that for which it was designed or resulting from any modifications made by a Supported End User which effect the performance of the Licensor Products and were made without prior notification and written approval by Licensor.
A "Supported End User" is an End User (a) for which Distributor has paid to Openwave the applicable annual Support Fee, (b) that has agreed to the terms of a Support Agreement with Distributor, and (c) for which Distributor has provided the name, address, contact person telephone numbers, number of copies of Licensed Software installed, version of Licensed Software installed, and such other information as Openwave may reasonably request.
In the event that Licensee notifies Licensor of a problem experienced by a Supported End User in connection with the operation of the Licensor Products, Licensor shall respond as provided in this Exhibit.