Time to Resolution definition

Time to Resolution means the total time that elapses between a Ticket being properly submitted and an Acceptable Permanent Solution being delivered.
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Time to Resolution or “TTR” is the amount of time measured from the point in time a Security Alert is assigned to a Critical Start SOC analyst and ends when the analyst (i) responds to the Security Alert, (ii) resolves the Security Alert, or (iii) escalates the Security Alert to the Customer for investigation. TTR includes the time measured under TTD.
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Time to Resolution means the time that elapses between the First Response and the successful implementation of a Resolution by the Licensor.
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Examples of Time to Resolution in a sentence

  • If average monthly Mean Time to Resolution or MTTR is not met, Globalgig will credit Customer with ten percent (10%) of the monthly recurring charge for the relevant Managed Network Service for the affected Covered Device for the given month.

  • Severity level Definition Initial Response Time Status Update Interval Time to Resolution 1 Business Critical Failures: An error in, or failure of, the Software Application that materially impacts the Customer’s routine business operations: a) Production Software Application down.

  • Licensor will act in accordance with the responses and resolutions as defined in the Problem Severity, Responses and Time to Resolution matrix above.

  • ESC strives to meet the Time to Resolution Targets defined below.

  • Maximum Time to Resolution: Time where station is back to fully operational with all parts installed.

  • In this context, the following defect classes and response times are defined: Class Description Time to Resolution Minor Defect Use of Service is impacted for 1 or more users but does not impact the Customer business.

  • In support of third-party CPE maintenance, CenturyLink will manage vendors to the vendor time in the Mean Time to Resolution (MTTR) Service Level.

  • Time to Resolution and Time to Resolution Targets are defined in applicable Support Services Agreements.

  • On a macro level, ESC monitors the Time to Resolution of all cases and makes dynamic adjustments to ensure that we consistently meet our Time to Resolution Targets.

  • Time to Resolution: The period of time that elapses from the response time until the alert is resolved.


More Definitions of Time to Resolution

Time to Resolution means the time between the initial notification of the issue by the CUSTOMER, or the discovery of the defect by NEXTCLOUD, and the closing of the issue.
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Time to Resolution means the time between the delivery of a temporary solution and the delivery of a permanent solution.
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Related to Time to Resolution

  • Master Resolution means the Amended and Restated Master Resolution Establishing The University of Texas System Revenue Financing System adopted by the Board on February 14, 1991, as amended on October 8, 1993, and August 14, 1997.

  • Series Resolution means a resolution of the Corporation authorizing the issuance of a Series of Bonds in accordance with the terms and provisions of the General Trust Indenture, adopted by the Corporation in accordance with Section 204 of the General Trust Indenture.

  • Authorizing Resolution means a resolution adopted by the Board of Directors or by an Officer or committee of Officers pursuant to Board delegation authorizing a Series of Securities.