Access to the Building. Security guards monitoring the surrounding areas through a television closed circuit; • Access permitted only to duly authorized persons; • The whole environment is monitored by digital cameras and the images are recorded 24/7 by the Security Center. Access to the internal areas: • Only permitted if accompanied by security or operations team; • Controlled by electronic badge and biometry. • Only permitted if accompanied by operations team; • Controlled by electronic badge and biometry. Access to Cages and Racks: • Only permitted if accompanied by operations team; • The access to the cages and racks is controlled by keys or electronic badges provided by the operations team; • The access to the cages and racks is monitored by cameras, recording images of the access halls. All information generated by the security systems, such as images and access logs are recorded for 90 days, and it may be viewed by the clients upon previous request at the Data Center. The process to allow 24/7 access must be made through a service order to the Service Center or the Client Portal by the client’s person in charge, who is appointed at the contractual formalization, with a minimum period in advance that is provided in the operating procedures of the Data Center. UOL DIVEO Glete Data Center has firefighters 24/7. The firefighter is responsible for the inspection of the environment regarding fire risks and for fighting any incident. The building is located four (4) blocks away from the Fire Department of the State of São Paulo (▇▇▇▇▇▇ ▇▇▇▇▇▇▇ headquarters). The building has an early smoke detection system (VESDA) and ionic or thermal-velocimetric smoke detectors distributed throughout all levels – floor and ceiling – both connected to the fire fighting central. • The facilities are equipped with smoke detectors throughout the entire area, in the three levels of physical accomodation: ceiling, environment and fake floor. Detectors are also found in all the areas with power and air-conditioning infrastructure equipment; • Those devices are monitored by the Security Center, which indicates in the panel the exact sector of the emergency, in addition to ringing the alarm and notifying the Firefighter about the occurrence; • The server floors are equipped with Inergen gas system, which is automatically triggered by sensors connected to the firefighting center; • The floors are also equipped with pre-action dry-pipes sprinklers. Physical Infrastructure for Racks and Cages: [Caption: Área para telecom: Telecom area Circuito: circuit] The server rooms on each floor are equipped with raised floor throughout the entire environment, with steel plates covered with anti-static, 40-inch (1000 mm) high and load capacity of 307 lbs/ft² (1500 Kg/m2) and exactly of 1102 lbs (500 Kgs). All equipment must be installed in racks. The standard rack takes up 24in x 41in x 79in (600 mm x 1050 mm and 2000 mm). The maximum height of the server room is 98in (2500 mm), and the rack or equipment shall not exceed 94in (2400 mm). Racks provided by UOL DIVEO are closed with doors controlled by key, which must be kept in a safe place that is only accessed by Data Center employees. Equipment that comes with its own racks will be allowed, provided that within the space limitations mentioned above. Spaces for several racks protected by hollow screens – for better efficiency of the air conditioner – may be provided. Each of these areas is a Cage and they may have their physical access individually conrolled by electronic device with electronic badge and biometry. The racks positioning, whether they are in a free area or in cages, shall follow the organization of hot aisle, cold aisle for better efficiency of the air conditioner. Elevators to access the floors can transport equipment weighing up to 4 tons. [Caption: Corredor Frio: Cold Aisle Corredor Quente: Hot Aisle Insuflamento pelo piso – ar frio: Floor airflow – cold air] The entire data cabling goes through gutters under the raised floor and follows the standards of switches dedicated per rack – Top of Rack. Power cabling goes through exclusive electric gutters, strategically positioned so it does not interfere with the gutter used for the data cabling. The power supply system of UOL DIVEO Glete DC is designed to meet the capacity and availability required in the current IT environments. The system is structured in a Redundant Parallel Architecture and it supplies uninterrupted power to all critical systems. All systems are continuously monitored by BMS and allow maintenances to be performed to all of its elements without the need to interrupt the power supply or the equipment cooling.
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Access to the Building. Security guards monitoring monitor the surrounding areas through a television adjacent to the building via closed circuitcircuit television; • Access permitted is allowed only to duly authorized persons; • The whole entire environment is monitored by digital cameras and the images are recorded 24/7 24 hours a day by the Security Center. Access to the internal areas: • Only permitted if allowed when accompanied by security the safety or operations team; • Controlled by electronic badge proximity card and biometrybiometrics. • Only permitted if allowed when accompanied by the operations team; • Controlled by electronic badge proximity card and biometrybiometrics. Access to Cages and Racks: • Only permitted if allowed when accompanied by the operations team; • The access Access control to the cages and racks is controlled carried out by keys or electronic badges provided proximity cards released by the operations team; • The access Access to the cages and racks is monitored by cameras, recording cameras positioned to record images of the access hallscorridors. All information generated by the security systems, such as images and access logs are recorded stored for 90 days, and it may can be viewed by the clients upon previous prior request at the Data CenterCenter itself. The 24x7 access release process to allow 24/7 access must be made through carried out by a service order requisition to the Service Center or on the Client Portal Customer Website by the client’s person PAGSEGURO INTERNET LTDA responsible person, indicated formally in charge, who is appointed at the contractual formalizationagreement, with a minimum period in advance that is provided notice set forth in the operating procedures of the Data CenterCenter operational procedures. UOL DIVEO The UOLDIVEO Glete Data Center has firefighters 24/7. The a 24x7 resident civilian firefighter who is responsible for the inspection of inspecting the environment regarding for fire risks hazards and for fighting first response to any incident. The building is located four (4) blocks away from the Fire Department of the State of São Paulo State Fire Brigade (▇▇▇▇▇▇ ▇▇▇▇▇▇▇ headquartersBattalion). The building It has an a VESDA early smoke fire detection system (VESDA) and ionic or thermalthermo-velocimetric smoke detectors distributed throughout all levels – - floor and ceiling – - both connected to the fire fighting centralcenter. • ○ The facilities are equipped with have smoke detectors placed throughout the entire area, in on the three levels of physical accomodationaccommodation: drop ceiling, environment and fake false floor. Detectors They are also found present in all the areas with power containing energy and air-conditioning cooling infrastructure equipment; • Those devices ○ These devices, which are monitored by the Security Center, which indicates indicate in the panel the exact sector of the emergency, in addition to ringing sounding the alarm in the affected area and notifying the resident Firefighter about to carry out the occurrenceprimary firefighting; • ○ The server floors are equipped with have an Inergen gas system, which is system automatically triggered activated by the sensors connected to the firefighting center; • ○ The floors are also equipped with have automatic dry showers (pre-action sprinklers and dry-pipes sprinklers. Physical Infrastructure for Racks and Cages: [Caption: Área para telecom: Telecom area Circuito: circuit] The server rooms on each floor are equipped with raised floor throughout the entire environment, with steel plates covered with anti-static, 40-inch (1000 mm) high and load capacity of 307 lbs/ft² (1500 Kg/m2) and exactly of 1102 lbs (500 Kgspipes). All equipment must be installed in racks. The standard rack takes up 24in x 41in x 79in (600 mm x 1050 mm and 2000 mm). The maximum height of the server room is 98in (2500 mm), and the rack or equipment shall not exceed 94in (2400 mm). Racks provided by UOL DIVEO are closed with doors controlled by key, which must be kept in a safe place that is only accessed by Data Center employees. Equipment that comes with its own racks will be allowed, provided that within the space limitations mentioned above. Spaces for several racks protected by hollow screens – for better efficiency of the air conditioner – may be provided. Each of these areas is a Cage and they may have their physical access individually conrolled by electronic device with electronic badge and biometry. The racks positioning, whether they are in a free area or in cages, shall follow the organization of hot aisle, cold aisle for better efficiency of the air conditioner. Elevators to access the floors can transport equipment weighing up to 4 tons. [Caption: Corredor Frio: Cold Aisle Corredor Quente: Hot Aisle Insuflamento pelo piso – ar frio: Floor airflow – cold air] The entire data cabling goes through gutters under the raised floor and follows the standards of switches dedicated per rack – Top of Rack. Power cabling goes through exclusive electric gutters, strategically positioned so it does not interfere with the gutter used for the data cabling. The power supply system of UOL DIVEO Glete DC is designed to meet the capacity and availability required in the current IT environments. The system is structured in a Redundant Parallel Architecture and it supplies uninterrupted power to all critical systems. All systems are continuously monitored by BMS and allow maintenances to be performed to all of its elements without the need to interrupt the power supply or the equipment cooling.
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