Common use of Account Management Team Clause in Contracts

Account Management Team. The Vendor shall assign an Account Management Team, as identified in Section 1.1 of the Contract. The Account Management Team shall include an executive sponsor and an account manager. a.) The Account Management Team shall devote the time and resources necessary to successfully manage the State of Florida account, including being available for telephonic, email and on-site consultations. b.) The Account Management Team shall be thoroughly familiar with the Vendor's functions and operations related directly or indirectly to the Department and the Plan including, but not limited to, provider networks, customer service operations, claims and eligibility systems, systems reporting capabilities, claim adjudication policies and procedures, banking arrangements and relationships with third parties. c.) The Plan may be subject to Performance Reviews developed and conducted by the Department. Performance will be measured using a report card and such review shall be subject to PG-4 of Exhibit B: Performance Guarantees. If any Performance Review score is less than the measurement criteria, an action plan must be implemented as mutually agreed to by the Department and Vendor.

Account Management Team. The Vendor shall assign an Account Management Team, as identified in Section 1.1 3.3 of the Contract. The Account Management Team shall include an executive sponsor and an account manager. a.a) The Account Management Team shall devote the time and resources necessary to successfully manage the State of Florida account, including being available for telephonic, email and on-site consultations. b.b) The Account Management Team shall be thoroughly familiar with the Vendor's functions and operations related directly or indirectly to the Department and the Plan including, but not limited to, provider networks, customer service operations, claims and eligibility systems, systems reporting capabilities, claim adjudication policies and procedures, banking arrangements and relationships with third parties. c.c) The Plan may be subject to Performance Reviews developed and conducted by the Department. Performance will be measured using a report card and such review shall be subject to PG-4 PG-3 of Exhibit Attachment B: Performance Guarantees. If any Performance Review score is less than the measurement criteria, an action plan must be implemented as mutually agreed to by the Department and Vendor.